Heather Wright is an executive producer and creative industries consultant with 30 years of experience. She spent 22 of those years at iconic animation studio and Bristol Creative Industries member Aardman Animations.
In 2020 Heather left the company that has given us legendary characters like Wallace and Gromit and Shaun the Sheep to launch Springboard Creative. She also joined the Bristol Creative Industries board.
Dan Martin speaks to Heather about her career, the storytelling and employee culture lessons other businesses can learn from Aardman, what she is up to now and why is supporting the work of BCI.
“The 1980s and 90s was an extraordinary time to be working at advertising agencies. They made you feel like anything was possible. I worked at Saatchi and Saatchi which had the slogan “nothing is impossible”. Although that was sometimes frustrating to try and deliver to, it did mean you were always looking for a creative solution to make something happen. It wasn’t just acceptable to say “this can’t be done”. I also worked for Chiat Day and their slogan was “good enough is not enough”.
“It made me realise that if you have the confidence to know that there could be a way around a problem, you just need to find the right questions, understand the motivation or think about the other person’s point of view and what makes them tick. I learned a lot about creativity, both artistically and in business, during that time.”
“They advertised for someone to run their commercials team. I thought “animation, that sounds good because I know nothing about it so if they want someone to stay after six o’clock and do some animation problem solving, they won’t ask me. But I do know a lot about what Aardman should be doing in the advertising world!
“I applied for the job and got it. I grew as the company grew. My whole experience was growing from that starting point to becoming an executive producer and working on a breadth of different activities. I was instrumental in setting up their computer animation team, I ran their immersive team for AR and VR games and I worked on a big Wallace and Gromit concert at the Royal Albert Hall.
“From not knowing about animation, I soon learned lots and I very quickly became an absolute devotee of the art form. I was lucky to be surrounded by other people who also absolutely loved it and because it is a world leader in animation, the calibre of people who came to work there was always high. You were constantly surrounded by great creative thinkers, problem solvers and technicians. Everybody grew together; that idea of a rising tide lifts all boats.
“Aardman is very good at making sure everyone feels involved in all the parts of the company. If there’s a new show being worked on, it is shared with the whole company. There were issues around secrecy but in the end, we decided we just needed to trust people because it is in all employees’ best interests for the ideas to be kept confidential.
“During a big project, we were aware that employees’ families weren’t seeing them for months on end, so getting friends and relatives involved was crucial to maintaining the wellbeing of all the staff in the studio. When a big movie was finished, there would be a friends and family tour day, and after the production was released, we would take over all the screens at Vue Cribbs Causeway.
“The business also encourages everyone to come up with creative ideas, not just the creative departments. I know of a couple of ideas thought up by somebody in the finance team.”
“Employee ownership was a vehicle that allowed Peter Lord and David Sproxton [the founders of Aaardman] to step out of the day-to-day running of the business and to ensure its independence. It could very easily have been bought by a big channel or network and have just become part of somebody’s balance sheet. Independence has always been a strong tenet of what the company is about; the ability to make their own shows, make their own decisions and to run it as they want to. When Pete and Dave decided to take a step back, employee ownership worked well because the company had always been about everybody contributing.
“It’s not a super easy ride becoming an employee owned trust, but I encourage any company that’s thinking about it to consider it very seriously. Everyone becomes a partner and there is a change in the culture because it makes people feel like they really do have ownership and they really do have a say. We set up a staff council for employees to be involved with strategic decisions and to have input on how things were done. It was much more than somewhere for people to go if they had a complaint.
“Companies that have that kind of approach with values that everybody should share in the success are proven to be more successful businesses.”
“Nobody wants a yes man on board and everybody wants an intelligent conversation. All you can do is be your authentic self, know that your product is good, believe that your product is good and be able to explain why it is good.
“Work with the client as a team and be open to their ideas as much as you expect them to be open to yours. Build a very strong collaborative working relationship with a shared vision. I always made sure that the vision of the people inside Aardman and the vision of the client were going in the same direction. The path to get there may be rocky and can take different turns at different times from either side, but that’s ok as long as everyone is heading in the same direction and knows where they want to get to.
“Create cohesion, build true working relationships and be fun to work with.
“The other tip I would advise is if a big brand wants to work with you but you don’t think you can properly answer the brief because of time or money, say so and don’t take it on. If you do, you’ll end up doing a bad or half hearted job and not delivering something you’re proud of. The client will be disappointed in you and never come back to work with you.”
“They believe in quality of craft, excellence and humour. They believe in themselves and the stories are told from a very British point of view because that’s who they are. They don’t pretend to be American; it’s always about authentic storytelling,
“They also focus strongly on independence and collaboration. Those are the kind of things that attract people. It’s always about the quality of the craft, the quality of the thinking and the quality of the ideas.”
“It took me about two years to make the decision. The company was going through a change and I was starting to have ideas. I thought to myself “have I got anything else in me other than working for Aardman for the rest of my life?” I had an idea and I just needed to find out if it would work.
“I’m still friends with them all at Aardman and I’m proud to be associated with the company.”
“The main thing I am working on is an animation app called Magic Fox. It enables children to make animated personalised, real time movies of their own. It’s about developing creativity in five to seven-year-olds. I’m working with two partners and we’re currently seeking seed funding.
“I also still get involved in exec producing and I’m working on a couple of really big projects that I can’t tell you about right now! The other string to my bow is working with Innovate UK Edge, who support small creative businesses to get started with their strategy.
“I love helping people to fulfil their potential and that’s what all of my endeavours are about.”
“The government has realised that the creative industries is a huge earner for UK PLC. The trouble is they haven’t really known how to invest in it because unlike most other industries where you end up with huge companies, most of the creative industries are small or micro businesses. The idea of how you actually support innovation in the creative industries is something that they are continuing to grapple with.
“Innovate UK Edge recently ran the new Creative Industries Fund which provided a small amount of start-up money. It’s very unusual to have such a broad funding competition that appeals to lots of people.
“That particular scheme is now closed but knowing Innovate UK Edge and the way they work, if lots of people applied and they got some good projects out of it, they will run it again. They will also run a scale up programme of some sort because they want to progress people from start-ups to scaling up to a growth phase and being investable. That proves that the innovation works.
“If you can kind of get into the system, they will support you through all phases of growth. Their ears are open right now and want to know how best they can do it. They are absolutely looking to have conversations with small and micro businesses in Bristol and the south west about what innovation means to them. It’s a unique time to get involved.”
Find out more about Innovate UK Edge here. You can also follow Innovate UK Edge South West on Twitter.
“The pandemic has been a disaster for performing arts venues in particular but I think the government has realised that there is huge value in culture due to the impact of having lots of places closed.
“People gain emotional intelligence and learn about how to be in the world through storytelling. The creative industries bring meaning to the world, whereas science and technology bring facts. The question is how do you quantify what that meaning and understanding is? Is it through storytelling, different types of apps, watching something on your phone etc? They are sometimes intangible ideas that are hard to grasp hold of, but that’s what people in the creative industries do; they make the intangible tangible.”
“The creative industries rely on freelancers and small businesses. Anything we can do to encourage people to start their own business will lead to success for the whole of the creative industries and the UK. I’m absolutely in favour of those kinds of measures.”
Read more about the report here.
“I’ve always been really interested in the Bristol creative scene. At Aardman although we believed in supporting Bristol, most of our customers weren’t Bristol based but I was always interested in what was going on it the city and went to events like First Friday at the Watershed.
“I could see cities like Manchester and Leeds getting ahead but Bristol has a huge amount to offer. I’m really keen to support Bristol to become a stronger creative industries hub than it already is. It needs to punch above its weight and I want to be part of making that happen. Bristol Creative Industries is a vehicle to galvanise us as a city and make sure that we have a strong ecosystem that supports each other to reach out beyond our city.”
“It absolutely needs to happen. You get a better quality of idea when you have lots of different windows on the world in front of you. Everybody comes with a different window and a different viewpoint. The more ideas you have in the room from different places the better. That’s the problem with the Westminster bubble; they talk to people like themselves all the time. The only way to break out of the bubble is to go further and have a greater diversity of ideas. That comes from a greater diversity of people including ethnic diversity as well as age, people who are less able bodied etc. It’s all about having people with something different to bring which is not the usual employing people in your image which is often the worst thing you can do.
“It will take time. Nobody wants to get a job just because of their ethnicity or age; they want to get a job because they are the best person to do it. It requires grassroots support from the industry. The creative industries wants to do it, but they sometimes struggle to know how to do it. That’s another area where Bristol Creative Industries can help by endorsing programmes that are working and advising on how you go about creating a more diverse workforce.
“We’ve got such a diversity of people in Bristol and the wider region. We have the opportunity to test some of the ideas and prove that they work.”
“Start with a character. Think about how they would do a particular thing, what type of issues that kind of person would have, who are their friends and where do they live. You will come up with a much stronger story that way than saying, for example, “wouldn’t it be great if our mobile phones could all talk to each other on the table.” That’s an idea but it isn’t that interesting. But what about a tiny little character that has a big nose who’s really good at sniffing out unusual smells or situations. Maybe he’s frightened so he hides a lot. Or maybe he just gets really huge so how does he deal with what happens to him. Starting from the point of view of a character is much better than starting from a plot or a set of circumstances.
“Tell stories that you know, understand and are authentic to you. There are universal truths such as love, hate, anger and jealousy that everybody in the world, no matter where they live, understand. Apply those to your own set of circumstances and those values will still come across. It will make the story interesting for everyone because they will recognise the love, hate, jealousy and anger, but they will see it set in the context that makes sense for the storyteller. If you start to tell stories from a place that you don’t really understand, that’s always going to be much harder.”
Not yet part of the Bristol Creative Industries member community? Join today.
Let’s face it….after almost 18 months of many of us being tied to our desks in our home offices feeling a little Zoomed out, we could all do with some fresh air and thinking space.
Our members’ lunches have long been a firm fixture in the BCI events calendar – the perfect opportunity for a small group of members to connect and exchange information about their businesses. That said, these sessions are way more than just pitching; they offer a shared space for connecting with your peers to share successes and discuss challenges….and boy, there’s been a few of those in recent times!
As the world starts to open up once again, we’re keen to offer our members more creative ways of networking so we’re teaming up with Outside for a BCI Walk & Talk session on Friday 17th September. Similar to our members’ lunches, we’ll gather a group of 12 people who are keen to don their walking boots and explore the beautiful countryside around Bristol and Bath.
Over the course of a 3 hour circular walk, you’ll get to spend 10-15 minutes chatting to each of your fellow walkers. No agenda as such, just clear open space for thinking, connecting, sharing experiences and exploring possibilities. Chris Thurling (BCI’s Chair) and Alli Nicholas (BCI’s Membership Manager) will be joining the group too so it’s a great chance to chat to them about getting the most out of your BCI membership.
The starting point for our first Walk & Talk will be in the beautiful Mendips, just south of Bristol. We’ll meet in the car park at Burrington Combe ready to leave at 9am. If this format proves popular, we’ll look to arrange future walks starting from different locations around the area.
This event is exclusively for BCI members. There’s no charge but you do need to register in advance here.
We all know how important it is to encourage equality through our culture in the workplace. But it’s no secret that women are underrepresented in senior leadership positions.
It’s everyone’s shared responsibility to become not only advocates, but champions of women from diverse backgrounds within their organisations – and in their lives at large. And in the creative sector, if we want to truly do our part to help women stake their claim, it means businesses taking ownership of their own equality scores in a number of ways – not least, by appointing women to the senior leadership positions we need them to be in.
At Proctor + Stevenson, we’re one of the UK’s longest-established independent marketing agencies. Despite this, we’ve never been conformists, and we’re a good step ahead of your traditional London-based agency in more ways than one.
Our Founder and Chairman, Roger Proctor, has always been an outspoken industry figure. He’s championed diverse young creative talent from the South West of England and Wales – an often neglected region for the arts – throughout his career.
Back in 1979, he laid in our bold and independent foundations in Bristol. And the rest is history. We’ve been challenging inequities and hiring diverse talent ever since – such as through hosting the South West Design + Digital Student Awards (which saw a particularly high volume of entries from young female designers this year).
In short, the talent is there. So what changes are being made?
At the start of 2021, Roger and the senior team restructured Proctor + Stevenson by splitting the larger brand into three companies: P+S Creative, P+S Technology and P+S Strategy, all overseen by the P+S Group (you can read more about these changes here). And this change marked a new milestone for the P+S team.
Our restructuring was the perfect opportunity to progress our own equality targets across the team at Proctors. It was at this point in our journey that we ensured the P+S Group met a target of 50/50 male-to-female directorship.
So, without further ado, meet our board…
· Joy Locke is our Company Secretary. She applies her 20+ years’ experience with us to take lead of everything operations, finance, accounts, and administration. She ensures that we were keeping on track with budgets.
· Ailsa Billington is one of our Directors. She leads our client services operations and takes charge of directing major global campaigns for our multinational portfolio of clients. She directs over all teams in the P+S Group to make sure that we deliver the best campaigns to transform our clients’ businesses for the better.
· Nikki Hunt is our Financial Director. CIMA-qualified, Nikki brings a wealth of experience in management accountancy, HR, payroll, and health and safety to our business, keeping us running efficiently and safely.
· Roger Proctor is our Chairman. He founded P+S in 1979 and has continued to lead its transformation ever since. Under his leadership, the business has grown from 2 people to more than 70, plus a network of freelance talent, and has won a global portfolio of clients such as Panasonic, National Grid, Saudi Arabian Airlines, and much more. He is passionate about the power of creativity to make positive change and is also heavily involved in strengthening the links between the creative industries and education.
· Mark Jamieson is another of our Directors. He helped establish our presence in the Middle East and is an expert in developing, building, and maintaining positive client relationships in across all sectors.
· Steve King is the final member of our current team of Directors. He leads our large-scale digital projects on everything concept creation, development, and project delivery. He’s worked on many innovative and world-first technology projects.
At Proctors, we’ve always taken equality and diversity extremely seriously. Because when we celebrate and empower women in business, it benefits everyone.
We strive to nurture careers amongst our female talent, building them up into more senior roles within our business. And we want to continue to progress further. We’re currently building a broader, transparent picture of our teams, our diversity, and our biases to discover how we can do better.
There’s lots more to be done to help narrow the gap between women in leadership across the UK. It’s a fact that only 5.6% of women in the UK run their own business and women only account for 33.8% of positions as directors on business boards in the UK, with only 16% of creative directors reported to be female.
We’ve just launched the first instalment of our Women in Business interview series. In it, our own Marketing Manager, Becca Peppiatt, sits down with Peaches Golding OBE CsJT, Her Majesty’s Lord-Lieutenant of the County and City of Bristol. This interview, like the rest of the series, delivers insight into the female perspective of working in business, so aspiring young women can see themselves represented in leadership roles. Stay tuned for more instalments of the series, coming soon.
We can all do our part to progress the important conversations which need to be had about an industry that is in many ways stuck in the past, ignoring some of its blatant inconsistencies. There’s lots more to be done and we intend to continue to work hard to narrow some of the gaps that exist. We need to think intersectionally about how we hire, and how we can create healthy, fair environments for women to succeed in.
For more information about Proctor + Stevenson, or to discuss our services or teams in more detail, please email us.
At Proctors, our people make us who we are. Bold. Brave. Imaginative. Resilient. But resilience doesn’t mean things are always easy.
It’s truly taken a village to see us through the last 12 months. And this article explains more about how our team spirit and collaborative culture have helped us to balance the books throughout these difficult times – and flourish, rather than just float.
When COVID first hit in the beginning of 2020, the consensus was this epidemic would be around for three months in the UK, and we should start to see signs of economic recovery beginning in July 2020. (No comment!)
At the time, we’d just finalised our financial forecasts for the year ending March 2021, but it was clear we needed to review these figures.
After revisiting our forecasts, we worked on a realistic model which would see a dip of around 30% in the company’s income for the first quarter of 2020, before gradually returning to 100% by the summer. We then expected we’d see an uptick in work – to around 130% by the end of the year – as clients rushed to spend already -approved budgets.
Despite knowing now that the information on the pandemic’s duration proved to be inaccurate, this approach placed us in excellent stead.
Our biggest challenge was managing cashflow. With fee income dropping, we still had to cover our business costs. It became crucial to cut costs wherever we could – and quickly.
We reviewed our overheads, and any payments deemed non-essential were stopped or placed on hold. The government also launched an initiative called the CBIL Scheme, and allowed us to defer our PAYE and VAT payments, helping us manage cashflow.
We also made the decision to place any money received from loans or PAYE and TAX deferments into a savings account. As we knew the funds were always going to have to be repaid in March 2021, we decided to only use them if we had to.
Employee utilisation is something we’ve always used to measure productivity across the business at Proctors. It describes how much time any staff member is spending on achieving paid work each month.
During the pandemic, we were able to use our employee utilisation data to forecast upcoming work, and quickly identify the staff members who would be under-utilised over the coming weeks and months, and the skillsets where there wouldn’t be a lot of work coming in from our clients. We could then place those affected employees on furlough, whilst ensuring all other staff had high utilisation levels, reducing our costs while keeping our clients happy.
Over the last few years, we’ve introduced a number of KPIs to ensure we’re always performing efficiently, aiming to be within the top 10% of agencies of our size, financially. This has given us a strong financial foundation, allowing us to continue to support our clients who were also struggling though uncertainty.
Our relationships
Externally, we’ve been part of a working group of Financial Directors within creative agencies for the last four years. Pre-COVID we would meet quarterly, discussing all things financial and operational as well as sharing ideas, best practice tips, and KPIs.
At the beginning of the pandemic we met via Zoom, and as usual shared our latest updates – only this time, we discussed how to approach the upcoming challenges which would affect all of us.
Many agencies cut back on their non-fee earning staff, including new business and marketing. But our own stance differed: as long as we weren’t at a net loss, we would continue to look for new clients and deliver new initiatives to our existing ones.
We kept our new business and marketing team together, giving them the creative and technology staff needed to work on pitches and ideas – and for us, it paid off, resulting in new clients and new business.
Despite a number of businesses in the aforementioned Financial Directors group making different decisions based on what might work best for them, being part of a community that shares knowledge, resources and support has been invaluable.
Those invaluable relationships have extended to our clients too. Like many other businesses, we’ve been there for our clients – and vice versa – during an incredibly testing year. In most cases, we’ve gotten to know each other even better, and have built even stronger business and personal relationships with many of them.
A challenging time for the world, for our business, and for our people. It was so important to us to ensure our employees felt valued, informed – and were able to have just a little fun wherever possible.
Over the last year we’ve introduced a number of new staff initiatives, including our Quarantine Quiz. We originally introduced the quiz to raise money for the Quartet Community Foundation, donating to their Coronavirus 2020 Response Fund, as well as to boost our teams’ morale while we’ve all been forced to work remotely.
And unlike many of the Zoom quizzes we might have held in our personal lives, to this day The Proctors Quarantine Quiz lives on! The format has now evolved slightly, with different staff members hosting each Wednesday, and one lucky winner claiming a £50 Amazon voucher in a nice little midweek boost.
We’ve been rewarding staff for more than just their general knowledge, too. 2021 has seen the return of our famous Proscars awards. The Proscars are our quarterly awards by employees, for employees, with every staff member able to vote for three colleagues they believe should be rewarded for their hard work. Our three winners then get to choose a prize – either £250 in cash or £400 in vouchers.
To get us all moving, we’ve been further breaking up the working week with weekly lunchtime fitness and yoga sessions, hosted by a personal trainer online. And if you’d rather gin than gym, on Fridays our weekly virtual social kicks off at 5pm – although, it’s strictly BYOB!
If all that wasn’t enough, each Friday afternoon our Chairman, Roger Proctor, sends out his weekly ‘Good News’ email. Just as it sounds, it’s a cross-department weekly catch up about all things good – inside and out of work – and an informal welcome to the weekend.
As well as looking after our finances, it was also critical our staff had access to the support they needed to look after their personal wellbeing.
We engaged a psychotherapist and Mental Health Consultant to run a series of wellbeing workshops and Q+A sessions with all Proctors employees. This was followed up with a further series of workshops with our managers, providing them with additional tools to guide and support their team, as well as handouts on working from home, managing stress and more.
Throughout the pandemic, we’ve continued to promote our Employee Assistance Programme, offering 24/7 GP, legal and financial helplines, with options for counselling and psychiatric therapy available through our private medical insurance.
We also felt it was important to offer extra help to those who might be struggling with the pressures of family life in lockdown. Therefore, we sought to share helpful guidance and tips to P+S parents for effective home school and balancing with work as well as providing additional flexibility for maintaining work balance and wellbeing during additional childcare and home schooling. We even set up regional and international remote working agreements for those who benefited from being with their family outside of Bristol.
Christmas looked different in 2020, but we still managed to celebrate in style. In lieu of our traditional knees-up, we sent a hamper brimming local treats and bubbles from The Mall Deli in Clifton to each of our staff. But it was also important for us to give back too.
We joined forces with Caring in Bristol to donate a video in aid of homelessness in our city, helping to raise over £20,000. And we’ve kicked off the new year in a similar way by sponsoring Lebeq Ladies – a local women’s football team, in our community of Easton, Bristol.
Our future
None of the positive action we’ve taken should be viewed as temporary.
We intend to continue treating Wellbeing as a priority across the Group, and are continuing with initiatives in this area, such as with Mental Health First Aid training for select staff in June.
Above all, our people will continue to steer our direction moving forward: whether that’s via team surveys, policy and process updates or with lots of creative ideas. Because this has been one of the hardest times in recent memory to manage and market a business. And tough times lie ahead. But with a strong foundation, and an overwhelming commitment to your original values, it is possible to stay above water – even in the most testing of times.
If you’d like to talk to a truly ‘people first’ agency, we’re herewith a listening ear. So talk to us, at [email protected].
Bristol’s world-renowned product development agency Kinneir Dufort (KD), has launched a new initiative, XXEquals – the UK’s first majority female team designing products for women across the consumer, industrial and medical markets.
Fuelled by the growing need to design more female-centred products, and to improve the gender balance in the design industry, XXEquals is already working on projects including smart femcare solutions, sustainable period products, voice recognition software, and futures research.
KD has previously developed pioneering women-centred products including a revolutionary breast scanning bed.
Comprising a multi-disciplinary collective of KD experts – 75% of whom are women – XXEquals is pushing for better gender balance across product development, in a move which is set to potentially benefit millions of female consumers worldwide and KD’s global blue chip clients.
The initiative breaks new ground in the product design industry, and is helping to pave the way for young women interested in careers in product and industrial design.
KD’s CEO, Merle Hall, says: “We are incredibly proud to be the first UK consultancy in the product design industry with an arm which pro-actively focuses on products and experiences for women. It feels like there is truly a need to bring more women to the forefront of innovation and product design.
“XXEquals offers female-focused insight and an empathic design approach, resulting in innately intuitive products. We need to develop a deeper consideration of the physiological or psychological differences for female users.
“As an agency with a strong purpose – to design a better world – we feel it is our responsibility to instigate change. We are proof that a better gender balance is possible in the product design industry and we would love to support other businesses driving equality where possible.
“We’re not where we want to be yet, representative of the world around us, but we’re focused on our goals. It’s important to us to remember that men always need to be part of the solution too, so we draw on the brilliant expertise of our male strategists, researchers, designers, engineers and makers, who are well versed in allyship and also very engaged in the initiative.”
Around half of the world’s population is female and women buy 85% of household products, yet data shows only 5% of the product and industrial design industry is female.
With the femtech market predicted to reach $50 billion by 2025 and 93% of women currently buying over-the-counter healthcare products, the business case for gender balance in this industry is powerful.
Merle Hall continues: “Without expert female representation throughout the innovation and development process now, more opportunities will be missed to leverage real life experience and create brands and products which close the gap between assumption and reality.
“XXEquals launches as we are seeing women being adversely affected by Covid, and shortly after the issuing of a Government call-out for views to inform the new Women’s Health Strategy for England, which aims to change the male-by-default approach to health and care system.”
KD has longstanding partnerships to help solve the design industry’s gender balance issue. One is with Kerning the Gap, a campaign to encourage more women into leadership roles in the industry.
Founder, Nat Maher: “I think XXEquals will be highlighting an issue that has been long understood and long accepted, and it should be accepted no more. But also, what I think KD will do as pioneers is work with their peers to work out how they get better at it. KD wants change for the industry, and not just for itself. That is why XXEquals has my full and unbridled support.”
KD’s CDO, Craig Wightman adds: “As a man working in design, I have, for too long, felt uncomfortable about the number of situations I’ve observed or been directly involved with, where products used by women are conceptualised, designed and developed by men. That is not to say that male designers cannot design well for women, but why would you not want to have your audience and users better reflected in your design and decision-making team? It just makes sense.
“I have always felt that it’s important to have respect for the people we are designing for. It is about empathy and putting yourself in the shoes of the product user. Having a more gender-balanced team is an important part of achieving that goal.”
The below XXEquals podcast episode is now available:
Twitter: twitter.com/xxequals
Instagram: www.instagram.com/xxequals
For more information visit: www.XXEquals.com and www.kinneirdufort.com.
With less than a decade left to achieve Vision 2030, many organisations in the KSA region have successfully embarked on the journey to digital transformation. This is especially true when it comes to internal operations, streamlining workflows and taking administrative tasks online.
Some, though, will have found the task of transforming their marketing functions much more challenging.
The reason? Internal, administrative processes are fundamentally different to marketing tasks, and will require a different mindset to succeed.
Internal processes are typically clearly defined, as are the roles of users. When it comes to digitalisation, the objective is to automate repetitive administrative tasks providing greater efficiency and transparency. For many internal operations, the IT environment is well-defined, and the success of moving away from legacy processes to new software, programs or processes relies simply on ensuring their robust, secure implementation.
In these circumstances, transformation projects can involve long development cycles and large capital budgets, and traditional IT project management frameworks are often appropriate.
But compare this with the role of marketing. Just as with other internal processes, any new technology needs to enable your team to efficiently operate at scale and to integrate securely with your CRM and ERP systems. But here the similarity ends.
Marketing technology connects your team to a constantly evolving audience with developing needs and preferences, and a fast-moving, innovative technology landscape where today’s new attractions quickly become old news.
Your marketing team’s focus is on optimising your commercial impact across all points in the customer journey. They rely on multiple digital channels, new media techniques and real-time data to connect with their audience and outpace the competition.
In short, speed and accuracy are of the essence, and your team needs to operate consistently and efficiently at scale.
You need the foundations of a good marketing automation system. But in the fast-moving world of marketing, the ability to innovate, test and learn is vital for competitive advantage.
Given these drivers, applying a traditional, large-scale IT approach to marketing digital transformation is doomed to failure. In fact, the stories of organisations who’ve tried and failed are widely publicised. For those still battling on, by the time their project is complete the media landscape and their audience will have moved on, with more nimble competitors steps ahead alongside them.
Marketing transformation can’t be viewed as a capital project with a start and end date. It requires a framework environment to enable a constant state of innovation, enabled by minimum viable products (MVPs), deployed in test-and-learn sprints.
It might sound counter-intuitive, but the framework anticipates and accepts a certain level of failure. However, it also ensures you integrate successful innovations to create an evolving, interoperable, open ecosystem over time.
So how does it work?
Every development is planned, managed and measured by its potential and actual impact on Return-On-Investment (ROI).
Discovery and planning are vital parts of the marketing transformation process. They create the vision and framework for everything you do.
While it would be a mistake to adopt small innovation sprints at the expense of thinking big, with your vision and framework in place, you can then narrow your focus down to a few key marketing processes.
By assessing the points in the customer journey that will produce the greatest commercial impact, whether through efficiency or improved customer acquisition and retention, you can create a prioritised roadmap of development sprints.
It’s at this point that many projects falter.
Once you’ve prioritised your starting innovations, there’s no doubt you’ll come across a number of cases where your system needs full integration and complete end-to-end interoperability to work optimally.
Instead, you need to focus on the minimum viable product (MVP) you need to test the innovation and measure its ROI.
The MVP approach may well require additional manual processes to start with, but it will put your innovation in the hands of your users quicker, and prove (or disprove) its commercial return against a smaller investment.
The push for modernisation from Vision 2030 is a bold, ambitious aim. To achieve it, marketing must have a clear vision for what the ultimate customer journey looks like, and how technology can facilitate it.
Success doesn’t rely on a large capital budget to create the ultimate, perfect machine: It lies in an agile framework, enabling a constant state of ‘test-and-learn’ innovation. An attitude which champions flexibility, evolution and growth is key, as is a commitment to innovation and a focus on ROI.
This shift in mindset can often be the biggest cultural challenge for an organisation to overcome. That’s why at Proctors, we work closely with our clients across the KSA region – and the world – helping them to achieve success and avoid the pitfalls which cause stalled or failed digital marketing transformation initiatives.
Get in touch with us and let’s talk about how we can innovate your marketing strategy.
Bristol educator boomsatsuma is expanding, teaming up with George Ferguson to drive for change, with new studios in the Tobacco Factory, to host four creative BA (Hons) degrees.
Work is underway installing the purpose-built education facility, which will welcome students in September 2021. It will comprise two new film studios, a screening lecture space, computer suite, games lab, darkroom and specially designed creative space, where students can develop and discuss ideas in an inspiring environment.
Mark Curtis, boomsatsuma director, states:
“We’re very excited to be located at the Tobacco Factory, what a great place to live, learn and tap into the opportunities afforded by the Bristol Creative industries. Tobacco Factory’s success perfectly illustrates what can be achieved by and for the people of our city. This is a significant investment for the future, bringing higher education into this part of the city, which we expect will enrich opportunity in the area to fuel the next creative generation, for film production with a progressive cross-over into virtual production and the games industry. If you want to see change do something different.”
The new degrees have all been accredited by Bath Spa University, whose Head of School of Creative Industries, Dr Susan McMillan, who is also a board member of Bristol Creative Industries, is excited at the potential positive, saying:
“I am a huge supporter of boomsatsuma: they are reaching parts that Universities and other colleges cannot reach, as well as developing future creative talent in new and exciting ways.
“The creative industries deliver significant economic, social and reputational value to Bristol, the region, and the UK’s economy. The pandemic has had a negative effect on education and severely compromised the future for young people. boomsatsuma and their move to the Tobacco Factory creates a real opportunity to lead on rebuilding our creative sector by nurturing and developing the socially diverse, creative young talent, creative employers will need, post-pandemic.”
Freya Billington, newly appointed course director of boomsatsuma’s two new BA (Hons) Filmmaking degrees – production and post-production – enthuses about the new facility:
“In keeping with boomsatsuma’s ethos, this degree has been designed alongside our industry partners to specifically address where the skill shortages are and help develop graduates that are completely prepared and ready for employment. The two pathways, Production and Post-Production, allow for students to engage with and develop an understanding of the whole filmmaking process but also specialise up to a professional level in their chosen field. Whilst the studios will be equipped with current Industry-standard equipment and software, capping the intake also enables a focus on each student’s individual career and personal development.”
Alongside the Film degree, the Tobacco Factory will house boomsatsuma’s Games Art VFX BA (Hons) and Documentary Photography BA (Hons) degrees, in addition to the Bristol School of Acting’s new partnership, located in Tobacco Factory Theatres, with its Acting for Screen BA (Hons) and accelerated Acting for Stage & Screen BA (Hons). Freya continues:
“We will be limiting spaces to 20 spaces per pathway to ensure personalised teaching, attracting students nationally, but are also making sure there are opportunities for local communities.
“We are going to proactively collaborate between the degree courses. The mutual benefits for filmmakers, actors, games VR & VFX developers and photographers to work together under one roof is a fabulous plus for these students. I’m sure the fact that there’s a ground floor café and bar will also be appreciated!”
Building on 13 years of successfully delivering post-16 level 3 diplomas in digital and creative qualifications, the new location strengthens boomsatsuma’s partnerships, adding to course locations with Bristol creative companies at The Royal Photographic Society, The Bottle Yard Studios, Films @ 59, Ashton Gate Stadium and the Engine Shed.
The South Bristol location is an important link for education opportunities for the diverse, often overlooked communities of Bristol, into creative industries within the region. This is an ethos close to the heart of George Ferguson CBE, the city’s first independent Mayor, architect, sustainability campaigner, community champion and creator of the Tobacco Factory mixed use project. He states:
“I am thrilled at the prospect of boomsatsuma adding to the great creative community that has grown up around the Tobacco Factory project. I have watched their growth with interest and they are a perfect fit with our mission to benefit South Bristol culturally and economically.
“Education and the creative arts are such strong drivers for positive change and the social and environmental benefits that follow, which is more important than ever as we fight our way out of the dire time that we have all been through.
“Tobacco Factory has always looked to encourage and host enterprises that bring opportunity to this part of the city, and give a platform for the untapped, diverse talent that is all around us. Education will fuel Bristol’s creative community with relevant, local skills, bringing us new messages and viewpoints on life.
“We are delighted to be part of what we see as a sustainable recovery from this culturally and economically bruising pandemic. We could not have a better start than giving our young people the chance to grow and meet their full potential.”
Applications are open for courses at https://www.boomsatsuma.education
Pictured Left to Right: Mark Curtis. Freya Billington.George Ferguson.
Sought after indian themed jewellery from Emma Chapman from Frome and Jaipur was again the highlight of London Fashion Week. This short film explored her story and sources of inspiration.
2021 brings with it a welcome wave of change in how we think about work.
Now, more than ever, people are empowered to drive their own careers. But to thrive in this environment needs a shift in mindset and some core behaviours.
This series of four bitesize sessions with Katie Scotland is designed to help everyone grow … to use your strengths to feel more confident, have more impact, build better relationships and create more inspiring ways of working together.
Each session takes the latest thinking from inspiring sources and practical experience, and packages it up for you in simple frameworks and actionable steps to get you started.
Everything in these sessions can be applied to yourself and your team so, not only can it help you grow, you can build your own leadership to help those around you grow too.
MINDSET : Thursday 11th March 9.30 (1 hour Zoom)
Growth comes when you use your strengths to lean into challenges and solve problems.
FEEDBACK : Thursday 25th March 9.30 (1 hour Zoom)
Growth comes when you are clear on your strengths, and what is holding you back.
GOAL-SETTING : Thursday 15th April 9.30 (1 hour Zoom)
Growth comes when you are focused on how you make an impact.
PSYCHOLOGICAL SAFETY : 29th April 9.30 (1 hour Zoom)
Growth comes when you step into things you might not have done before, without the fear of ‘getting it wrong’… when you share your voice and ideas, knowing that the people around you have your back.
… anyone at any level who wants to learn or feel more equipped, whether you are a seasoned business leader or at the start of your career… in a small team or large organisation.
You can find out more and book your place for each individual session via the links above.
Places are £30+VAT per session (BCI members), £45+VAT non-members
“Katie has a real skill for helping you find the gems that will enable your growth. She is empathetic and honest, gently challenging your preconceptions to help you see yourself in a fresh light – leaving you not only clearer about what and why, but with realistic and tangible steps towards how.” ~ Kate Lenton, Taxi Studio
Katie Scotland is a leadership and career coach.
Katie has studied and practiced coaching and leadership development over the last 7 years, working with individuals from early career to C-Suite, from small business to large organisations (for the likes of OVO Energy, Iris Worldwide, Taxi Studio and Loom Digital).
Katie focuses on turning inspiration into action, helping people and businesses reimagine their futures and creating practical plans to get there.
Back in the day (and by the day, I only mean a few years ago), your email address used to be the passport to the internet; now it’s your mobile number, your mobile and apps that unlock everything. The average global Android user spent 27% of waking hours on mobile in April 2020, up from 20% in 2019 (App Annie).
A mobile is in peoples’ hands every day – in lockdown we’re carrying it into every room! It’s actually harder to keep people off mobile than driving them to it. Therefore, we need to ensure we’re making the most of the various ecosystems that brings with it. Brands need to start thinking of mobile as a way of life, not just a device or a screen size.
CRM is at the core of apps
Customer relationship management (CRM) is at the core of apps – a good app becomes a customer’s focal point for interaction with a brand. For example, apps like Amazon and Sainsbury’s Nectar etc used to be an evolution of a website. Now they are the default destination for looking up anything to do with your history with the brands, as well as the easiest way to use their services.
In today’s day and age, it’s the easiest way to start and build personalised conversations, so brands can use it for rewards; changing behaviour; keeping users sticky; building trust; and getting a good understanding of the user’s needs and order history. I say easiest. You can’t just bosh out an app and assume some Field of Dreams magic will happen. You still have to prove the value to your audience; you have to put their needs ahead of your own gains.
And those gains are plentiful! As well as making your customers more sticky, more likely to keep using your service over others, you will start unlocking insight into their spending patterns, their hard transactional data and their behaviour and preferences.
Prove your app deserves space on their phone
Customers are so much more likely to use an app if it’s good. If it’s seen as a bit rubbish, they won’t want to interact with it or share it. Same with a mobile website – don’t immediately force people to get your app or ram it down their throats. Deliver them a great experience on the site first, prove your app deserves the space on their phone and that it will be useable. The worst thing you can do is put more barriers between your users and the content they want.
The key is to make sure you’re understanding the user’s ecosystem. Align your needs with customers and don’t put any barriers in the way. People want a frictionless experience – sending you from an email to an app where passwords are already stored and customers can use single sign on, etc. Customers expect the mobile experience to be seamless and relevant. It’s your job to facilitate that. Helping them is ultimately going to help you. A good customer experience means your customers will spend more. According to a research from PWC, 86% of buyers are willing to pay more for a great customer experience.
Don’t do it just because you can
We do a lot of cool stuff with mobile, in email particularly. People on their mobiles are more likely to be able to see all the interactive innovative coding. That being said, we make sure to never do it just because we can. Time and again I see people using ‘in-email’ technology because it’s available, not because it improves the user journey. It’s about the fundamentals of the next course of action for a user, and if that’s using mobile then great. Every interaction a customer has with your brand will inform their experience, regardless of which channel this interaction occurs on.
It’s also easy when thinking about mobile experiences to ignore or forget about the journey for desktop users. People want to be able to have the experienced tailored to them wherever they are. In email that means not scrimping on designing a less interactive experience; play to the strengths that a bigger screen has. For web-based journey’s, make sure the right tools are in place for people to effectively complete that journey outside of the app you’ve spent so much time developing. Whether that’s making sure the login process is as smooth and frictionless as possible or that the service you are offering is just as easy and exciting, don’t keep forcing people down the channel you’ve chosen.
Mobile devices and apps have quickly become a huge part of our everyday lives. It’s a wonderful opportunity for businesses to strengthen brand loyalty, recognition and streamline the customer experience. Just remember, while mobile is an exciting and worthwhile avenue, as with everything, you need to do it well.
Put the customer experience first, prove that you have something to offer and remember to prioritise those personalised conversations.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information