Renewable electricity company Good Energy, in collaboration with Bristol-based agency, McCann, has revealed its new TV advert urging homeowners to choose the greener option with a Good Energy heat pump.
The 20 second ad, voiced by soul singer and songwriter Lemar, features an animation of a deflating home with the question ‘heating letting your home down?’
Two animated engineers then install a heat pump onto the deflated home, which then reinflates as viewers are encouraged to choose hassle free heating and ‘fill their home with Good Energy’.
The ad brings to life Good Energy’s premium heat pump installation offering, providing customers with a fully in-house expert service from design through to installation and on to aftercare, ensuring that switching to a heat pump is hassle free.
Broadcasting soon after the government announced a 50% increase in the Boiler Upgrade Scheme grant for installing a heat pump to £7,500, the ad will be shown via Sky Adsmart and ITVX to viewers in Good Energy’s key catchment areas in the South and South West.
Good Energy worked with McCann Bristol on the creative development and media strategy for the advert, which is appearing from October 9th, and will be supported with digital retargeting and local PR activity.
Laura Wildish, Head of Marketing, Good Energy said: “Heat pumps are a real hot topic right now. With the increase to the grant, and as people are turning their heating on, lots of people will be thinking about making the switch.
“Our ad is for people who might have been considering for a while but want to know they are going to get expert advice and a good service. We hope lots more homes will be filled with Good Energy soon.”
Charles Russell Speechlys today announces the appointment of Partner, Rebecca Steer. Rebecca joins the Firm’s growing commercial team and will be based in the Cheltenham office.
Over the past 25 years, Rebecca has built up a strong reputation within the Southwest for her commercial expertise and work across the technology, creative and digital sectors. She advises her client base of owner-managed, portfolio and privately owned digital, tech businesses and dynamic innovator companies across a full spectrum of legal issues, including commercial, intellectual property, media, technology, outsourcing, and data protection matters.
Rebecca regularly provides strategic go to market advice and executes commercial, subscription and licensing agreements for emerging tech and digital companies in the UK and overseas, with many of her clients operating on a multi-national basis. She has significant experience negotiating strategic customer and supplier agreements for clients in these sectors. In addition to her private practice experience, Rebecca has considerable industry experience working in-house as a General Counsel at a semi-conductor company, which means she is adept at delivering high-quality and specialist advice to her client base.
David Collins, Partner, and responsible for the Firm’s Business Advisory & Transaction Services Division, which includes the Corporate, Commercial, Employment, Immigration, Financial Services and Banking teams, comments:
“With technological change continuing to accelerate at pace and client demand for bespoke commercial legal expertise growing, it is a very exciting time to be joining our team. Rebecca’s leading reputation, expertise and areas of specialism are very complementary to our highly regarded and expanding commercial practice and client offering. We are delighted to welcome Rebecca to the team.”
Rebecca Steer, Partner, adds: “I am very excited to be joining Charles Russell Speechlys, there are clear synergies between the Firm’s private capital service lines and sectors and my own client base and expertise. Joining Charles Russell Speechlys will enable me to offer a more integrated full-service package to my clients and I am very much looking forward to working alongside the stellar team.”
Rebecca’s appointment closely follows the arrival of David Cordova Flores, Tax Partner in Luxembourg, Head of International Arbitration, Tom Snider, in Dubai and Family Partner, Vanessa Duff, in Hong Kong.
About Charles Russell Speechlys
Charles Russell Speechlys is an international law firm with a focus on private capital, at the intersection of personal, family, business, and corporates. Its lawyers are based in 12 locations across the UK, Europe, Asia, and the Middle East, and through each of these locations, clients can access the full range of the Firm’s skills and expertise. Charles Russell Speechlys is a leader in the world of dynamic growth businesses, and a leading adviser to the world’s prominent creators and owners of private capital and their families.
We are today announcing that after 13 years at Bristol Creative Industries, Chris Thurling is handing over the reins as chair.
Since joining the organisation in 2010, when we were called Bristol Media, Chris has been hugely instrumental in our growth and success. That includes our rebrand, building the membership, growing our visibility and launching the groundbreaking Bristol Creative Industries Internships Programme.
Taking over from Chris as co-chairs are AMBITIOUS co-founder Lis Anderson and former Aardman executive producer Heather Wright.
As Chris hands over the role, he speaks to Dan Martin about his time at the organisation, its greatest successes and the future of the creative industries in Bristol and beyond.
How did you end up joining Bristol Media?
“In 2010 I was the founder and managing director of a digital web design agency called 3Sixty. I was approached by Paul Appleby who was running Bristol Media with Mike Bennett. Mike was stepping down to do other things and they were looking for someone to join the board who could represent the growing digital sector in Bristol. I thought it was interesting and I signed up.”
How has the organisation changed during the 13 years?
“Bristol Media was still new when I joined. It got going with some public funding, but that stopped in 2009 and the organisation moved to a membership model to fund it.
“One of the main things I’ve seen during my time is the membership model embedding itself and the organisation becoming fully self funded and not reliant on any public money or major sponsorship.
“It has survived through the membership fees which is a pretty good achievement for an organisation like BCI. That has given it credibility and autonomy. BCI exists because of its members and the only agenda is the members who support it, and not that of another organisation that is funding it.
“It has matured as an organisation to figure out what it does and what it doesn’t do. Back in the day it was pulled in lots of different directions. There were lots of people wanting Bristol Media to fit their agenda, but over time it has grown in confidence to focus on the things that it does well, not be unrealistic about what it can achieve and not be too thinly spread.”
Why did Bristol Media rebrand as Bristol Creative Industries?
“We had feedback that the term ‘media’ wasn’t really the collective noun that properly described the sector that we represent. Back in the early noughties, ‘media’ might have been the right word, but over time the term ‘creative industries’ gained traction and became the common parlance.
“It seemed sensible to align ourselves with the terminology that everyone was using, so it’s clear who we are and what we represent. That was one of the first things I decided we needed to do when I took over as chair. Looking back, it has been successful.”
What are some of the biggest achievements by BCI during your time at the organisation?
“It is an achievement that the organisation has been financially stable and self-sustaining, even during the pandemic. That has enabled us to continue to serve members and grow the BCI team.
“Another big achievement is the new BCI board, which we appointed following the rebrand in 2021. Our focus was to have a new team of directors to help us Bristol’s creative industry in nurturing and attracting talent, connecting and growing their businesses.
“We recognised the need for our board to better reflect the diversity of talent in the city. We need individuals who can bring different perspectives and experiences and help us widen our reach across the region. An example of that is Bristol designer Marissa Lewis-Peart who we appointed to the board. In 2019, Marissa won the Ben Martin Apprentice Award in collaboration with Bristol Creative Industries.
“We introduced a new always on event schedule led by Sian Pitman, the new full time events manager we employed last year. Rather than the main focus being on the two day Vision conference that we used to run, the events are now spread out across every month in the year. This means there is something for everyone in terms of topics and price range, with some free options for people to access, particularly if they’re members.
“That has been a big success and it has made BCI a lot more visible, because there’s always something happening.
“We also introduced new formats which are tied into our mission of connecting people. These include the member lunches and Walk and Talk events. They are good ways for members to connect with each other, easy to access and something no-one else is really doing for our community.
“The social media activity, newsletter and content has been transformed in the last few years. We produce a lot of really helpful and useful content for our members.
“It will continue to grow and if BCI has been in any way instrumental in transforming the lives of young people who wouldn’t have had the opportunity without us, then that has got to be the biggest success.
“On diversity, so many organisations talk a good game, send all the right tweets and have all the right badges on their website, but to actually shift the dial, you need to invest proper resources and get expertise behind it.
“We’ve had rhetorical commitment for years, but BCI is now putting its money where its mouth by setting up the programme led by the full-time programme manager, Clare Leczycki.
“BCI is showing leadership in the community, which only an organisation like BCI can do because we are not commercial or competing with anyone else. We’re there to serve the interests of the membership.”
What do you think BCI should focus on moving forward?
“Lis and Heather’s new roles as co-chairs marks an exciting new chapter for BCI. Having both served on the board and run successful creative businesses, they are experienced hands and well equipped to build on the successes that BCI has achieved to date. They have been key to the internships programme, getting insights on members’ key challenges and connecting them to available funding.
“BCI can continue to take a leadership role in the development and attracting of young talent into the industry in the longer term, making sure there’s a pipeline of fantastic people wanting to come into the industry in Bristol and opening it up to people from all backgrounds and the places that historically haven’t had a look in.
“BCI can also help our industry build firmer commercial organisations. A lot of creative companies are quite hand to mouth and not necessarily great at realising the value of the amazing work that they do because often they are businesses set up by creative rather than commercial people. As times get tougher, creative businesses need more sustainable business models, and not just charging by the hour but finding a way to charge more by the value that they deliver.
“Connected to that is access to finance and financial advice which small businesses often don’t have internally. A collective organisation like BCI can pool organisations together to help.
“The UK does still have a reputation internationally for the creative industries, and as the UK market gets more challenging and competitive, our industry needs to look beyond these shores for opportunities for growth.
“Finally, we need to guard against complacency and any inertia that we have in thinking that Bristol’s an incredibly successful city and we can roll along and it’s all going to take care of itself.
“We need to understand that there are a lot of other cities hungry to eat your lunch. We’re in a good place, but we can’t assume we will be in 20 or 30 years time. We need to make sure that what happened to the first generation of industries in the UK doesn’t happen to the current generation through complacency and taking things for granted. That’s where an organisation like BCI can take a leadership role in pushing innovation.”
How do you think the government should support the creative industries?
“Consistency of messages is important. The government blows hot and cold on the creative industries. Sometimes they get mixed up in the ‘culture wars’ and think that’s it not a real and important sector.
“In schools, it’s all about science, technology, education, engineering and maths, but the arts subjects are struggling and not getting the support that they need both financially and rhetorically from the government. There’s a sense that they’re not seen as real and proper subjects.
“The government needs to buy into the fact that the creative industries is one of the UK’s strongest advantages in the world and we need to be championing and banging the drum from the top down.
“I think that the government needs to find a way to undo the damaging effects of Brexit on our sector. It has had a huge supply of talent cut off by the ending of freedom of movement, which many BCI members used to find incredibly valuable.
“Schools need to be better connected with the creative industries and it needs to happen at an earlier stage with younger children. As a school governor myself, I think that the employability side of schools is still out of date. The kind of jobs that they know about and the kind of connections that schools have with industry is pretty old fashioned. There’s an ignorance of the myriad of jobs in the creative industries that people can do.”
What is your message to creative businesses that haven’t yet joined BCI?
“You will definitely meet great people. There are lots of fantastic people who are part of the network. You never know how they might be able to help you and your business.
“If people stop supporting BCI, it will go. If it didn’t exist, people would want to invent it. It’s a valuable thing that has taken the best part of two decades to build. It’s a fantastic asset for the city and the region. BCI is part of the jigsaw puzzle that makes up what’s good about the region.
“Alli Nicholas, who has been at BCI for 10 years, is the go-to person for all things membership so do speak to her if you have any questions.”
Big thanks Chris for everything you have done for Bristol Creative Industries.
Clare Leczycki shares an update on the Bristol Creative Industries Internship Programme.
We are just over halfway through the pilot year of the Bristol Create Industries Internship Programme, a scheme set up and funded by Bristol Creative Industries and and a group of members. It gives young people from under-represented backgrounds a chance to explore the different roles in the creative industries.
The programme, delivered in partnership with Babbasa as part of the #OurCity2030 initiative, provides interns with placements at two different agencies over a six-month period.
It aims to:
Address two of our biggest challenges; a long-term skills shortage and a lack of diversity in the sector.
Create access to paid internships, jobs and opportunities through our network.
Inspire young people with the range of careers in the creative industries through role models and mentors.
Support the participants to thrive in their careers through training and support and enabling employers to build inclusive cultures.
Our interns switched placements this month and are now working in their second agency.
During this process, several opportunities came up and we off-boarded three of the interns early.
Seren Spooner was offered a job at Armadillo as a junior designer and decided to take the opportunity to move into full- time work.
“As a graphic designer, I was initially unsure about going into client service, but quickly found that I really enjoyed it. Agency structure has been a highlight for me and being openminded about all the different roles and opportunities available within an agency has been really interesting. It has allowed me to see where my experience and skills can fit with an organisation like Armadillo.
“I really wouldn’t be anywhere without this programme; it has made the transition out of university so incredibly easy. To have a variety of roles put in front of you is amazing, and even though I won’t be changing my agency and role in the second part of the programme, as I was offered a full-time position, to have the opportunity to switch and learn new skills at a new company makes such an impact.
“The support that you get from your peers throughout the programme is also so impactful, we have all been there for each other throughout this process which has been amazing.”
Mohd Wani decided to go back into education to do a masters in UX at one of the most prestigious universities in the UK:
“This programme has given me a new career path in an industry I never thought would be for me. By moving into UX design from graphic design, I can now see myself excelling more in this role than I ever could’ve imagined in graphic design.
“In four months on this programme working in UX, I can see more improvement in myself than in three years of training in graphic design.
“The work I have completed at Atomic Smash has helped me to secure a place at the Royal College of Art, which I will be starting later this year. But I have also been offered a full time by Atomic Smash when I finish my course, so I know my future is secure.
“The programme has taught me great networking skills, and different ways of talking to people. The skills sessions we do each week has also given me so many additional skills outside of my day-to-day job which are so valuable, and that is all thanks to this programme.
“The work I have done because of the programme and the skills that I now have, has helped me get rid of my past feelings of ‘I don’t belong here’, and now I know that I do.
“I would tell anyone thinking of joining the programme to just do it. It will give you so many different opportunities to find out what you are good at, what you are in to, and what your career path can be.”
Laurel Beckford is now working with Babbasa’s communications team:
”The BCI internship programme is one of the best out there for any individual looking to get their foot into the creative sector. The amount of support I have received is incredible and gives you so many opportunities to build up your skills.
“I was made aware of the programme through Babbasa and worked with them to help me with the process of getting in touch with BCI.
“Before I came on this programme, I didn’t know one thing about building a website, and now I can and have learnt so many skills.
“I have travelled to London with my agency, met clients face to face, and been involved in a photoshoot, which has been a real highlight.
“The BCI Internship programme can help anyone make their way into the creative sector and will give you the chance to do that.”
Whilst we are sad to be saying goodbye to some of the interns, we are incredibly excited to see opportunities created by the network and it’s brilliant to see the young people thrive and move onto the next stage of their career. We look forward to hearing more about how they are getting on in the coming months.
Other interns have also been offered jobs but have chosen to complete the internship programme, while some are exploring further training to hone their skills.
You can see the agencies currently involved in the progamme here.
Interested in getting involved?
The pilot programme will finish at the end of November. We will then review and reflect on the learnings from the interns and participating agencies to see how the scheme can be further developed and expanded. We are particularly excited to be working more closely with the team at Babbasa to develop our onboarding and training processes for the next round.
Conversations for the 2024 Bristol Creative Industries Internship Programme has begun. If you run a creative business in Bristol and are interested in hearing more about how to get involved, contact BCI membership manager Alli Nicholas on [email protected]
In this ebook from Rin Hamburgh, you can read all about what expertise is, how to demonstrate it, and how to leverage the subject matter experts in your business to create goal content.
INTRODUCTION Tackling noise and cynicism in a post-truth world
No 21st century business would disagree with the assertion that the technological advances of the last couple of decades have fundamentally changed the marketing industry.
From build-it-yourself-website platforms to single-print self-publishing services to ChatGPT-generated content, the barriers to entering the competition for people’s attention has never been lower. Winning that competition, however, has never been more challenging.
But the challenge is not simply that it’s difficult to be heard above the noise. The ease with which literally anyone can publish content has made people cynical. As a result, they’re no longer asking, “What can you tell me?” Instead, they’re demanding, “Who are you to tell me?”
In this context, not only is it not enough to create content. It’s not even enough to create articulate content, or content that hooks people’s attention on social media, or tick’s the right boxes for Google’s ever-changing algorithms.
Instead, businesses need to dig deep into the knowledge, skills and experience within their people and create content that is brimming with something AI-driven content mills can’t reproduce: expertise.
Expertise is, firstly, a positioning strategy
There are many ways to position a brand in a marketplace. You can compete on price or personality, values, location or, if you’re lucky, the uniqueness of your product or service offering. Or you can choose an expertise-based positioning strategy.
Expertise builds trust. It encourages loyalty. It allows you to charge a premium because it shows you’re wiser and sharper than the next brand – and you can prove it. If members of your team have mastered certain disciplines and subjects, why would you try to compete on price?
This strategy is also a strong choice because it’s difficult to emulate. You can’t fake expertise, or not for long anyway. Only a few brands have what it takes to even qualify – and fewer know how to translate the expertise within their business into marketing strategy.
But, if it is to have an impact, expertise-based positioning can’t simply be a strategic choice. It needs to be executed well. In other words, you can’t just say you’re an expert, you have to prove it.
Why choose an expertise-based positioning strategy?
Team Varn was pleased to be attending Brighton SEO this year, one of the biggest search conferences in the world. It was a great opportunity to learn new ways we can do our jobs better, as well as keep up to date on new trends in our industry that we can take forward in our client work.
We were very proud of our MD Tom Vaughton, who took to the main auditorium 1 this year to share a talk on ‘How & why the history of SEO will help us plan for the future of search’. You can see Tom’s slides here.
Tom shared what 24 years of up and downs, success and failures in SEO has taught him about what we need to focus on for the next decade if we want to be successful as agencies and for inhouse SEO. Tom set the scene of why it’s vital to look back at the past to help us plan for the future and shared an insightful quote by Jeff Bezos:
“I very frequently get the question ‘What’s going to change in the next 10 years?’ I almost never get the question ‘What’s not going to change in the next 10 years?‘
Tom highlighted to the Brighton SEO audience that he has identified 8 principles of effective long term SEO that he believes will not change and we need to be aware of these constants…
The point of search engines was to make information easy to find – that’s still the same today
Over time you WILL make more profit with organic search over paid.
Relevant high quality content still rules.
Always align with Google’s roadmap. Don’t try to trick it – you won’t be able to.
There is no silver bullet.
Never stop learning.
Link building is irrelevant unless you build your brand. Work on building a brand for the long term with your clients.
Understand your competition and ensure you are monitoring them closely as if you don’t stay ahead your competition will win.
Tom also noted six trends that he is keeping an eye on that will impact the world of SEO in the near future…
Predictive SEO analytics. Big data & AI algorithms will be increasingly important and if you don’t have a specialist analytics team then build one.
AI & machine learning. AI will be disruptive but not fatal – it’s about strategy, and how to use it.
Ways of searching are always changing. Having multiple ways to search means your content needs to be good and in multiple formats.
Local SEO. With the rise of mobile devices and local search queries, local SEO will become increasingly important for businesses with a physical location.
Search engines are becoming more personalised. Quality content and a brand identity will play a vital role to help you stand out in the SERPs.
How Google understands content..Keep an eye on Google evolving it’s understanding and how that impacts how you write content and structure your website
Tom ended by noting that SEO may suffer from imposter syndrome, but actually search is very much here to stay, so always plan for the long term…
“in the early 2000’s people said SEO was a fad, a dark art and wouldn’t last. It seems a lot of the time we still treat it in the same short-term way. Like imposter syndrome it seems that as an industry we subconsciously worry that we may get found out. When in fact search optimisation, in whatever form, is here to stay and people that fake it or don’t plan ahead won’t be around in 10 years.So whether you work in ecommerce, healthcare or B2b be proud of what you do, be confident and plan for the long term. Please go set those big hairy audacious goals.”
Keep on reading to explore some of the key takeaways from a selection of the brilliant talks we heard this year.
Katy Powell – Ideation: Thinking beyond the first idea
During this talk Katy shared tips on how to up your game in Digital PR campaigns and create reactive PR stories. She focused on the idea of thinking bigger and better to grab the spotlight in crowded industries.
Key takeaways:
It’s important to spend time on the ideation process and look at what the consumers will want to read. Do more than one ideation session, and use popular industry apps like TikTok to look at what people are searching for.
Creating an ideation graph can be great for brainstorming potential ideas for Digital PR. You can mention off-brand and on-brand on one axis, and low press interest vs. high press interest on another. The graph could be useful for the idea analysis stage of ideation and can be presentable to a client.
Andrei Tit – 10 quick wins to improve your rankings (using Ahrefs)
Andrei spoke about 10 low-hanging fruits of SEO use cases that enable you to increase your rankings, via Ahrefs.
Key Takeaway:
If you look up a search query you want to target a featured snippet for, using a minus search operation (-example.com) for the top-ranking site can help you understand who the next eligible competitor is and the kind of content that is pulling through. This can help you better target content for a client and better understand what will likely pull through to a featured snippet.
Andrew Holland – The new SEO metric that makes SEO 10 x more valuable (and 10 x more effective)
In this talk, Andrew presented a new SEO reporting metric called “Share of Search”. This metric changes the approach and places SEO at the centre of all marketing.
Key Takeaway:
‘Share of Search’ is a useful metric to track for clients instead of ROI as it won’t be impacted by market forces. Share of Search both gives a more accountable impression of the impact of search engine optimisation, as well as actively helping to inform and improve SEO strategies.
Azahara Corrales – Unlock the power of AI: harness AI to create your winning marketing strategy
Azahara explored the immense potential that AI can have in a winning marketing strategy.
Key Takeaways:
The power of AI saves time, use it to test and find the right data.
Invest in people and invest in training.
Feed the right data to the algorithm.
Michel van Luijtelaar – Apple, Bing & Google platforms for multi-location local SEO Optimisation
In this talk, Michel explained the latest local SEO strategies with a focus on the latest developments in ABC and Bing.
Key takeaways:
Assess how many reviews local competitors have and target more than that. This is a strategic way to get enough reviews to rank higher than the local competitor.
6/10 business listings are not claimed on Apple Business Connect (ABC), and 59% of businesses are not aware of its features.
ABC is showing strong growth. Most of the impressions come from Apple Maps.
Use Google My Business for a keyword list – what are your potential customers searching for?
Ellie spoke about how to measure SEO sustainably and why it matters. She covered Google’s commitment to sustainability, and the rising interest of consumers and financial markets in this area and gave actionable insights on how to create a more sustainable website.
Key Takeaways:
ChatGPT already emits 8 tonnes of carbon p/y, and uses 700,000 litres of water. Every chat is 20 bottles of water.
Good SEO equates to a sustainable website – there is a lot of commonality in aims. For example, more efficient page loading and fewer pages per user to get to the information they need.
Meg Sharma – Level up your content by REALLY knowing your audience
Meg discussed how you can really level up your content strategy by going beyond keyword research tools to find content ideas, and really understand your audience and the topics they are interested in.
Key takeaways:
Explore your market on Reddit to see what the community is talking about and how they are talking to each other.
See what questions are being asked in Reddit – they’re asking in a niche community so these are the questions that aren’t being answered when they search in Google.
Aleyda Solis – Embracing AI in SEO: how to 10x your SEO leveraging AI bots
In this talk, Solis explores a variety of practical methods you can use in SEO. This ranged from conducting keyword research and competitor analysis to performing audits and generating reports.
Key Takeaways:
A balanced approach is needed with AI. Don’t assume these tools are always correct, ensure you properly fact check.
The prompts we use are critical to gaining rich outputs, e.g. ensure you use prompts like ‘without copying’ and compare your content with the Google Helpful Guidelines.
Margaret explored what content tends to go viral and what content rarely does. She focused primarily on TikTok but also touched on other relevant platforms including the up-and-coming platform Lemon8.
Key takeaways:
Don’t bore your viewer. Gen Z has an attention span of 8 seconds. Say what you need to say as quickly as you can. For Ads, it is only 1.3 seconds.
TikTok trends end by day 3. This can be vital for coming up with Digital PR ideas to gain traction, as well as reactive posting on social media.
Ryan Jones – Mastering mental health in digital marketing’s always-on world
Ryan talked about his personal experiences navigating his mental health while working in digital marketing and he shared the valuable insights that he had learned along the way.
Key Takeaways
Have a shutdown ritual at the end of the day.
Make sure to take your lunch breaks and holidays.
Remember that little things can go a long way, Ryan noted that having a free half-day to watch the football final was great for morale.
Why we attend Brighton SEO
As the world’s largest search marketing conference, Brighton SEO is a must for our calendars at Varn. Every year the team come back having learnt new things, met inspiring people and are energised to make an even bigger impact in search for our clients.
If you want to learn more about SEO and the different areas and talks covered above, get in touch with a member of the Varn team today.
Proctor + Stevenson, one of the South West’s largest and longest-established marketing and communication agencies, has undergone a management buyout (MBO).
The award-winning agency, which specialises in business-to-business marketing, has a workforce of 60 people and revenue of £6 million. It was established by Roger Proctor MBE in 1979 and after 44 years at the helm, Roger is retiring.
The company will now be owned and managed by a leadership team of longstanding directors, comprising Ailsa Billington, Managing Director, Dan Hardaker, Director of Digital Design, Steve King, Director of Technology, Phil Robinson, Creative Director, and Nikki Hunt, Finance Director.
The transition to management ownership underlines a commitment to continuity and progression from within, with those on the board having contributed significantly to the business’ success to date, with almost 90 years’ experience at Proctor + Stevenson between them.
The company, whose customers include Panasonic, Rathbones, Daikin, Pure Cremation and the UK Hydrographic Office, has seen substantial growth in recent years. In the past financial year alone, it grew by over 22%, almost 15% above the industry standard.
The agency’s global footprint has also expanded significantly, particularly in North America, Asia and the Middle East, where it has achieved notable success over three decades. Today, operations in the Gulf Region contribute 25% of overall revenue
Ailsa Billington, Managing Director, said: “The new board members have all risen through the ranks as employees, which is testament to our culture of reward and recognition. We believe in providing opportunities for team members across the lifetime of their careers
“One of our key goals is to continue Roger’s legacy of innovation, with a number of new service launches in the coming year.”
One such service will offer SMEs the affordability and flexibility of design-on-demand services, backed by the expertise of a full-service agency.
To support the work of marketers across the B2B world, Proctors’ newly developed MarTech solution combines the latest technologies with cutting-edge creative, and enables businesses to gather insights into consumer behaviour, optimise targeting and build data-driven marketing strategies.
The new team will also continue many of the CSR commitments Roger spearheaded.
The company is awaiting final certification for B Corp status, with projects such as making education accessible to women in the Middle East a key part of its social governance strategy, alongside a commitment to the Southwest Net Zero strategy.
Proctor + Stevenson will continue to allocate a percentage of its turnover to pro bono support for local charities including charities such as Caring in Bristol, Housing Matters, and Bristol Business Beats Cancer.
It will also continue to deliver the South West Design + Digital Student Awards, an initiative Roger set up as part of an ongoing campaign to tackle the way institutions approach design education, opening doors for the next generation of design talent.
Funding for the transaction was provided by HSBC and legal advice was given by Michael Clarke and Richard Hopkins at Roxborough Milkins.
The idea of flexible working has been around for decades. Christel Kammerer, a German management consultant, proposed the idea of ‘flexiwork’ back in 1965 as she identified balancing childcare with work responsibilities as the reason for a lack of women in the workforce.
This concept didn’t seem to gain real or widespread traction until the Covid pandemic. I think we can all agree that this period introduced a monumental shift, both in the way we live and the way we work. Social distancing, face masks, and hand sanitiser all became common practice in a matter of months. But so did remote working and the introduction of more flexible working patterns.
Perpetual Guardian, a privately held company in New Zealand, were the first of their kind to successfully trial a 4-day work week in 2018, before Covid. So, this working example, paired with the introduction of widespread flexible working during the pandemic both had a huge role to play in the shift to 4-day weeks becoming more common.
We are really happy to announce that at Proctors, we are trialling the 4-day workweek for 3 months, having commenced on the 3rd of July. We understand the importance of listening to our team and supporting them wherever we can, and this represents an exciting milestone in our ongoing journey.
Corporate Social Responsibility (CSR) is incredibly important to us, and we understand that even though we are on our journey to be the best that we can be for our people, our planet, and our community, we still have more steps to take to get there. Implementing the 4-day workweek is one of the crucial steps we are taking towards fulfilling our commitment to these values.
CSR
If you’ve visited our CSR page, you’ll know that our mission statement is all about putting actions behind our words. We don’t just talk the talk; we always try to walk the walk. And as an agency, we’re driven by purpose, whether that means doing something as small as recycling our rubbish or as grand as hosting an annual student awards ceremony. If it can be done, we’ll strive to do it. This is why we’re implementing a 4-day workweek, because we want to further our positive changes and improve the business structure for our team.
So, what are we doing already, you may ask? Well, here’s a sample…
The office building itself was salvaged by us, reclaimed from an old printworks. We also added 90 solar panels to the roof, which to date have generated 159,758 kWh of energy.
We’re also the only building in the UK coated in CristalACTiV, a coating that reduces atmospheric pollution in the surrounding area.
We have 6 electric car charging points, automatic energy-saving light bulbs, increased insulation, a living wall, compost and recycling, a cycle to work scheme, and that’s just some of the environmental initiatives we undertake.
We also have a number of community-focused CSR initiatives, from the South West Design + Digital Student Awards to working with charities to donate our resources and help them raise awareness and money.
Which brings us back to our people-focused CSR: from providing an inclusive workspace and hosting the PrOscars, to offering mental health first aid to our employees and internships for creatives taking their first steps into the creative industry.
These are just a few examples, but now we are proud to add the 4-day workweek to the list of ways we are trying to improve our CSR journey.
Benefits
But we haven’t just decided to implement this change for fun. We extensively researched the benefits and implications of this initiative to ensure this was going to be a success.
So, without further ado, here are some of the benefits of a 4-day workweek:
Improved work-life balance
You know that hobby you’re always putting off because you just don’t have the time? Or that volunteering scheme you were always interested in joining? Or even that extra time you’ve been meaning to carve out to spend with your loved ones?
With an extra day off work, this gives our employees the chance to make the most of their time, however they may wish to spend it.
With unhappy employees often being more distracted and, in some cases, distracting others, it makes sense that introducing a 4-day week would cut down on this and boost focus. In addition, employees are likely to have more energy with an additional day away from work, which adds to the improved productivity.
Reduced work stress
Going hand in hand with the above point, the overall mental health of our team members is incredibly important to us. Implementing a 4-day workweek may stand to improve this, with a reduced stress level regarding work due to the additional time off per week. We believe that being able to approach work with a clearer and more refreshed perspective is highly likely to show benefits in this area.
Lower emissions
Around 45% of workers in England and Wales drive to work. Cutting out even one day of commuting for people by introducing a 4-day workweek will build up to have a huge impact on commute-related carbon emissions. With fewer cars on the road, congestion will decrease, and there’ll be a reduced environmental impact. In addition, even though our office is remaining open 5 days a week, as fewer people will be in on certain days, the office-based emissions will also decrease.
Interviews
But don’t just take our word for it. Let’s hear some Proctorians’ thoughts on the 4-day workweek.
Chris Harris, our People Partner
Why was the decision made to go ahead with the 4-day week in the first place?
The idea came from a discussion following a review of the feedback we received from our employee engagement survey. We were looking at what we could do that would have the biggest impact on our people.
At the time it was mentioned, I thought we would just do some research and then move on to the next idea. Following the research and looking at different ways we could make this work, the idea started to grow, and the Directors made the decision that a trial would be the next best step.
The key factors that we considered related to the impact we saw in other companies that have taken this approach and how it improved people’s wellbeing and productivity.
What are your thoughts on the new initiative?
I am excited to see what impact it has on how we approach our work. My thoughts are currently focused on making sure we allow people to think through any obstacles they may come across during this trial. Change is tough, and being available to help our people and teams navigate these obstacles will build our capabilities as a group and as individuals.
What do you hope to see from doing this?
I hope to see a group that realises its potential and starts to challenge our previous ways of thinking. Taking us forward and being contributors to how we operate as a group and business.
What do you plan to do on your extra day off work?
I am really looking forward to getting those boring chores done that mean I can have a full weekend with the family and not have to worry about it!
Ailsa Billington, Managing Director
Could you tell us more about the decision behind implementing the 4-day work week?
After conducting one of our regular company engagement surveys, it was clear to see that a good work-life balance was one of the key things members of the P+S team were looking for.
One of our core values is taking care of each other, so prioritising the well-being of our employees and making sure they are heard and supported is really important to us. The responses from the survey were the original catalyst into looking into and ultimately implementing the 4-day work week trial.
We also carried out a lot of research into how this approach has worked for other businesses, and the positive outcomes that resulted. We also gave people the option on a few different working patters to vote on, and the 4-day week was definitely the most popular outcome!
What would you like to see from this change?
We have an incredibly dedicated, talented, and hard-working team, and I believe that by embracing this change and continuing to nurture a positive work culture, it will provide rejuvenation and promote creativity and innovation across the business. I’m already hearing plans that people are making for their extra day off and I can’t wait to see what everyone gets up to!
Emily Hawkins, Junior Digital Designer
What are your thoughts regarding the 4 day week?
I’m so excited that we are trialling a 4-day working week! I think this new approach is very refreshing and progressive and shows how the company is adapting to prioritise a better work-life balance for employees. I think that having an extra day off each week will allow me to properly recharge and come back to work feeling more focused and motivated which will increase my productivity and creativity.
What do you plan to do with your extra day off work?
I’m hoping that I can use this time to focus on myself and pick up a hobby, perhaps a fitness class or something creative. I’m planning on trying out something different each week to see what I enjoy! I’d also love to learn a new skill, like photography or a foreign language, or to volunteer for a local organisation.
Spending more time outdoors is also really important to me and I’d love to use some of the extended weekends to explore more of the UK or even take some spontaneous short breaks abroad! I’m particularly looking forward to being able to travel back home and spend more quality time with my family and my dog.
I can’t wait to experience the positive impact that this change will have on everyone’s well-being and on the agency as a whole.
Conclusion
We’re incredibly excited about this announcement as it signifies real change and innovation within the company. Listening to our employees is so important to us, and making sure their suggestions are valued is something we take seriously.
As previously mentioned, this 4-day working week trial will initially run for 3 months so we can see how well it is received by the team and how effective it is at improving our work lives. During this period, we will review the changes and effects, and discuss the option of continuing with it in the long-term.
If you would like to find out more about our corporate social responsibility initiatives, check out our CSR page here.
From dealing with demanding clients and tight deadlines to managing complex projects and constrained resources, running a successful agency is a tough business.
In fact, the latest Benchpress – Profit & Growth report 2023 by the WOW agency – found that the average gross profit of £1m+ agencies has dropped to 40%. According to the report, a healthy agency should aim for a gross profit above 50%.
We’ve pulled out the top six lessons you can learn from the top-performing agencies.
To calculate gross profit, first, you need to track time and costs against your projects, clients, and services. Then, you can analyse your revenue by project/client/service vs. the cost to deliver the project/client/service.
Gross profit = revenue – direct expenses – cost to deliver
Understanding which projects, clients and services are most profitable can help you make better decisions for growth.
2. Track projects in real time
The most successful agencies track their projects in real time. This way, they can spot if things are starting to overrun and get things back on track.
If you’re just ploughing on, you will lose money – and may as well not have taken on the job. Monitoring in real time will keep you within timings and budget.
3. Achieve operating profit above 20%
Aiming for an operating profit above 20% (once you’ve paid yourself) will put you in a strong position, giving you a platform to invest in your growth strategy.
Agencies often cite ‘if it wasn’t for that one job’ or ‘if only we hadn’t taken on that one client’ as reasons for not reaching their target profits. This is when they then start normalising single-figure operating profit.
4. Track your utilisation
The familiar bane of creatives is completing their timesheets. But time is what you’re selling, so it stands to reason you need to understand what this is costing.
And the most successful agencies were those where the directors did less client work – demonstrating the impact of working on the business rather than in the business.
Agencies that use spreadsheets for project management had an average utilisation rate for non-director roles of 66%. Those using software had an average rate of 75%. That’s a big difference. For a team of 10 chargeable staff at £100ph, that would be an extra £174k of profit per year!
And the most popular software used by these agencies? Synergist 🙂
6. Focus on planning for growth
Agency life is fast paced and it can often be easy to get caught up in the whirl of day-to-day activities. But adding in some structure, strategy, and planning will help your agency move from surviving to thriving, keeping workloads manageable, jobs on time and on budget, and profits where you want them to be… growing.
For sole traders or small teams looking for desk space in Bristol for a few days a week, here’s something that may interest you.
We’ve got space in our office at Boxworks, right next to Temple Meads Station and we’re looking to offer space on days when we aren’t in. At the moment, that’s three days a week.
In addition to access to dedicated, furnished space in the city centre, we can also offer:
✅ Access to co-working / meeting space at The Engine Shed next door to us, and other spots in Bristol, Frome, Taunton and Exeter.
✅ Bike parking and shower facilities.
✅ Kitchen facilities with tea / coffee.
✅ Energy / utilities / rates included in cost.
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