Business Leaders & HR are under a lot of pressure here in the South-West. Employer NI increases are now with us, limited budgets, and rising expectations from talent. So, when you’re building out a benefits package, it’s natural to prioritise the ones that tick the “most people, most of the time” box. But if you want your benefits strategy to build loyalty, protect productivity, and future-proof your workforce, you must think differently. In my experience, utilisation isn’t always the right way to measure the success of a benefit. Some benefits might only impact a handful of people, but for those people, it can mean everything. If we’re serious about inclusive benefits, we must meet people where they are, even if that need isn’t common.
Because some of the highest-impact benefits are the ones your employees won’t use often. They’re the ones that quietly sit in the background until someone has a real need and suddenly, that benefit becomes the reason they stay, not leave. What do I mean by that? Here’s some examples of what that looks like in practice.
For example, Fertility & Reproductive Health Benefits. Offering fertility support (Egg freezing, IVF, donor support, surrogacy navigation) can feel and sound like a niche benefit. Most employees won’t use it. So why invest?
Because the absence of support comes with hidden costs. Research tells us that 1 in 7 UK couples experience fertility issues. IVF takes a physical and emotional toll: constant appointments, hormonal treatments, failed cycles…all while employees try to show up at work. Many reduce hours, take sick days, or even quietly leave during treatment. Others are forced to spend tens of thousands privately, causing financial and emotional stress. This disproportionately affects women in their 30s and 40s. But it doesn’t stop there: LGBTQ+ employees face unique financial and medical hurdles to build families. Without support, they’re more likely to churn or disengage. Offering benefits here isn’t just about doing the right thing; it’s about retaining high-value talent at a moment when they have big life choices to make. And for every employee who doesn’t use it? They see the offer. They see what kind of employer you are.
Keeping on the similar theme, another example is keeping Workplace Nursery Schemes. Childcare is the *1 reason working parents (especially mothers) scale back or leave the workforce. It’s not anecdotal. It’s backed by data across every sector. Workplace nursery salary sacrifice schemes reduce the cost of registered childcare by allowing payments from gross salary. This can mean thousands saved per year. And not from your HR budget, but via tax-efficient mechanisms. It’s one of the most financially meaningful benefits you can offer parents, yet uptake remains low in most organisations. Why? Because many employers don’t make the most of communicating it. Offering this benefit (and making it visible) removes one of the biggest logistical and emotional barriers to returning after parental leave. And it doesn’t just keep people in their jobs; it helps them re-engage faster, with fewer compromises and more long-term commitment.
Finally, another example are Income protection and Critical Illness benefits. When an employee becomes seriously ill or injured, it’s not just a health crisis, it’s a life interruption. Suddenly, work becomes impossible. And without structured support, income often disappears just when stability is needed most. Income protection fills that gap. It ensures an employee continues to receive a portion of their salary while they recover, allowing them to focus on getting better, not on whether they can pay their mortgage. And that continuity materially improves the odds of a full, confident return to work.
For Business Leaders and HR, this is where lower-utilisation benefits prove their worth. Income protection shortens recovery time, reduces presenteeism, and increases the likelihood that skilled, experienced employees don’t exit permanently. And when other team members see that their employer has their back, even in worst-case scenarios, it builds a level of trust that policies alone can’t buy.
All the above examples do not scale…and that’s the point!
Low-utilisation benefits aren’t supposed to serve everyone, every day. They’re designed to catch people in their most vulnerable, high-stakes moments. That trust is a lever for everything you care about retention, engagement, productivity, culture.
Business Leaders and HR often get told to “think creatively & strategically.” (This is the Bristol Creative’s Community, right?) Here’s the truth: empathy is strategic. Investing in benefits that show foresight, nuance and care is how you build a workforce that stays, grows and delivers. Because when your employees are most in need, they won’t care about your summer social. They’ll care about whether you were there when it counted.
And if you were? They won’t forget it.
The UK employee benefits landscape is shifting (as always), and business leaders and HR must be prepared. With new regulations including pay transparency laws in the EU, NI increases in the UK, and proposed pension reforms businesses need to stay ahead to ensure compliance while also managing costs and employee expectations.
At first sight, these changes might seem like yet another regulatory burden, but in reality, they offer an opportunity for Business’s here in the South-West to improve transparency, refine benefits strategies, and enhance the employer brand. The key is knowing how to navigate them effectively.
What’s changing?
Firstly, the EU Pay Transparency Directive
What’s that?
In a major move toward greater pay equity, the EU has introduced the Pay Transparency Directive, which will take full effect by June 2026. This regulation is designed to combat pay gaps by ensuring salary clarity and fairness across workplaces.
For Businesses, this means new obligations, including:
Salary transparency during recruitment: Employers must disclose salary ranges in job postings and are prohibited from inquiring about candidates’ salary histories.
Gender pay gap reporting: Organisations with at least 150 employees are required to report on gender pay gaps, with the threshold decreasing to 100 employees after four years.
Right to pay information: Employees can request information on average pay levels, broken down by gender, for categories of workers performing the same work or work of equal value.
While these rules may present administrative challenges, they also push businesses to be more transparent about their pay structures, which can boost trust, attract top talent, and improve retention. The companies that embrace this shift early—by conducting internal salary audits and ensuring pay structures are equitable—will find themselves in a stronger position than those scrambling to comply at the last minute.
Next up..NI increases
In the UK, employer National Insurance Contributions are set to increase from 13.8% to 15% tomorrow! This means a direct rise in payroll costs for businesses, potentially squeezing budgets further in an already challenging economic climate. To manage this impact, many businesses are turning to salary sacrifice schemes, where employees trade a portion of their salary for benefits like pension contributions or other tax-efficient perks. This approach can reduce the NIC burden for both employers and employees while ensuring that workers still receive valuable benefits.
As payroll costs rise, Businesses and HR will also need to re-evaluate benefits spending and look for ways to offer impactful benefits without unnecessary cost increases. Smart benefit strategies such as financial wellbeing programs can help businesses remain competitive without simply increasing salaries.
Thirdly, Pension reforms
Pension reform is also evolving, with a focus on expanding auto-enrolment and increasing minimum contributions. Proposed changes include
These reforms aim to boost retirement savings, but they also increase employer costs and administration.
Saying that, these changes haven’t been made official yet (so a bit of a heads up!) Employers should stay informed about potential future changes to auto-enrolment criteria to ensure compliance and optimal benefits administration (that’s how I can help BTW)
What’s that all mean for Business Leaders and HR?
These regulatory shifts may feel like another compliance headache, but they also create opportunities to refine HR strategies and position businesses as leaders in fair pay and employee wellbeing.
From a compliance perspective, failing to align with these new laws could lead to financial penalties, reputational damage, and even employee lawsuits. Payroll will need to stay on top of NI changes, while preparation for pay transparency reporting requirements and ensure pension enrolment processes are ready for possible reforms is needed.
On the cost side, companies will need to navigate higher payroll expenses from NIC increases and potential pension changes, meaning efficient benefits management will be more important than ever. Instead of simply increasing salaries, businesses can optimise a “total rewards strategy” to ensure every pound spent on employee benefits is meaningful and effective.
But beyond compliance and cost control, these changes also offer a competitive edge. Businesses that embrace transparency, invest in employee financial wellbeing, and optimise benefits to meet new expectations will stand out as top employers by attracting and retaining talent in an increasingly benefits-driven job market here in the South West.
So…How to stay ahead? Here’s some practical steps
Prepare for pay transparency now
Start by conducting an internal salary audit to identify and fix any pay disparities before public reporting requirements take effect. Train managers on fair pay practices, and ensure job ads include clear, competitive salary bands. Taking proactive steps now can prevent compliance issues later.
Offset NIC increases with intelligent benefits
With employer National Insurance contributions rising, rethink your benefits strategy. Salary sacrifice schemes can reduce payroll tax burdens, while flexible benefits platforms allow employees to choose perks that are cost-effective yet highly valued.
Stay ahead of pension changes
Even though pension reforms aren’t yet law, businesses should prepare by reviewing auto-enrolment processes and exploring ways to enhance pension contributions in a cost effective manner. Communicating clearly with employees about their pension options will also be essential in boosting engagement.
Automate and streamline benefits management
Manually handling pay transparency reporting, NIC adjustments, and pension enrolment is a time-consuming burden for HR teams. Investing in intelligent benefits technology to automate compliance, simplify payroll adjustments, and provide real-time insights to optimise benefits strategies.
AI is transforming employee benefits—enhancing engagement, streamlining admin, and driving smarter decisions. Let’s explore how AI-powered personalisation, automation, and predictive analytics are shaping the future of benefits in and around Bristol.
Better decision making. Enhancing employee engagement…AI is changing benefits, fast. From reshaping how companies design benefits to how admin manage them, this tech is like nothing we’ve seen before.
So, how exactly is technology shaping the future of employee benefits? Let’s delve deeper into some of the most significant trends and predictions.
1. AI-driven personalisation
One-size-fits-all benefits packages are quickly becoming a thing of the past. Employees today expect benefits tailored to their unique needs and lifestyles. AI is making this a reality by analysing vast amounts of data—demographics, preferences, claims history, and even engagement patterns—to recommend the most relevant benefits for each individual.
For example, AI-powered benefits platforms may soon be able to suggest healthcare plans based on an employee’s past usage or recommend well-being programmes tailored to their stress levels or fitness goals. This kind of personalisation could help companies deliver benefits that really make a difference for their workforce, ultimately leading to greater satisfaction and retention.
2. Streamlining benefits administration with automation
AI and automation tools are changing the game by handling repetitive administrative tasks such as enrolment processing, compliance checks, and payroll integrations.
By automating these functions, Business Leaders and HR teams can free up valuable time to focus on strategic initiatives, such as improving employee engagement and workforce planning. Moreover, automation minimises errors, ensuring that benefits data remains accurate and up-to-date.
3. Improving employee experience with chatbots and virtual assistants
People Leaders frequently receive queries from employees about their benefits—ranging from eligibility and coverage details to claims procedures. AI-powered chatbots and virtual assistants can provide instant, 24/7 support to employees, answering common questions and guiding them through benefit selections.
This reduces the burden on Business Leaders and HR teams while ensuring that employees get the information they need when they need it. Plus, chatbots can proactively remind employees about key deadlines, such as tax periods or required documentation submissions, helping to improve overall engagement with benefits.
4. Leveraging predictive analytics for smarter decision-making
AI is already improving how benefits are administered, but what if it could also help companies make strategic benefits decisions? Predictive analytics tools will soon be able to analyse trends and employee behaviour to help HR teams anticipate future needs.
For example, AI could forecast which benefits are likely to see higher utilisation based on historical data, enabling companies to adjust their offerings accordingly. This would help Business Leaders and HR teams make data-driven decisions that align benefits with workforce needs, budget constraints, and overall company objectives.
5. Ensuring fairness and transparency in benefits access
AI-driven benefits platforms can also help eliminate bias in benefits administration. By analysing data objectively, AI can identify gaps in benefits utilisation among different employee groups and highlight areas where adjustments may be needed to ensure inclusivity and fairness.
For example, AI might reveal that certain demographics within a company are underutilising mental health resources due to a lack of awareness. Business Leaders can then take targeted steps to address these gaps, ensuring that benefits are truly accessible to all employees.
So…
What’s the take-away? Balancing innovation with a human touch
While AI offers incredible potential in the employee benefits space, it’s essential to balance automation with human oversight. The goal should be to enhance Business Leaders and HR’s ability to provide meaningful, personalised benefits—without removing the human element that makes employee support truly effective.
By embracing AI, companies here is the South West can not only improve efficiency but also create benefits experiences that employees love. The future of employee benefits is here, and it’s smarter, more personalised, and more impactful than ever before.
To learn more about what emerging technologies are bringing to benefits get in touch.
Being part of the Bristol Creatives community let’s explore how Business Leaders and HR can build a future-proof benefits strategy to stand out in the crowd.
In 2025, Business Leaders and HR Teams face a perfect storm of rising costs, shifting employee expectations, and global complexities. More than ever, benefits are a critical lever for your company’s success. Looking through the latest research alongside my day-to-day experiences I am witnessing some of the key trends that are reshaping the benefits landscape. It’s these insights that can help build a benefits package that really sticks the landing in 2025.
Trend 1: Low Employee Engagement
Despite many companies identifying employee engagement as their top priority in 2024, only a handful truly offered full flexibility in their benefits packages along with disjointed platforms further exacerbating this issue. Employees still struggle to find what they really need, reducing the perceived value of their benefits.
Companies can boost engagement by implementing flexibly of benefits and improving communication. Flexible allowances empower employees to spend on the benefits that matter most to them, while regular touchpoints ensure that they know what benefits are available to them.
But there’s another challenge. Most organisations don’t even have the data they need to make improvements. Without clear metrics, Business Leaders and HR teams are left guessing at what’s working and what’s not, making it harder to optimise benefits for engagement and retention.
If large enough (if you know…you’ll know!), employers should consider implementing a centralised benefits platform to simplify access and improve communication. Companies should also track key engagement metrics like utilisation rates and employee satisfaction to ensure their benefits are making an impact.
Trend 2: Reprioritising Foundational “Core” Benefits
In 2024, organisations reallocated their budgets to prioritise foundational (or Core) benefits such as medical and life insurance. This shift was largely driven by soaring healthcare costs and NHS waiting lists.
But focusing solely on reactive interventions without addressing preventative measures risks perpetuating the cycle of rising costs and declining health outcomes.
Companies should hold off on completely cutting wellbeing spend and instead pair foundational benefits with preventative wellness initiatives. Low-cost strategies like workplace wellness programs, ergonomic assessments, and access to digital wellbeing tools can reduce long-term healthcare expenses while boosting employee satisfaction. Just ask fellow member Nairn Robertson of Active Teams fame!
With employer healthcare costs reportedly increasing by up to 150% in some regions, benefits leaders are under growing pressure to rethink their approach. More organisations are shifting toward hybrid models that combine traditional insurance with preventative care, such as epigenetic testing, mental health support, and lifestyle coaching. Taking a proactive stance on employee health isn’t just a nice-to-have—it’s a necessity.
Trend 3: The ESG Opportunity
Despite dominating much of the conversation in previous years, Environmental, Social, and Governance (ESG) considerations remain underrepresented in benefits strategies. While initiatives like electric vehicle schemes are gaining traction, the broader social aspects of ESG—such as inclusivity and equity—are often overlooked.
But the winds are due to change. Generation Z highly value sustainability and inclusivity. Organisations that fail to align their benefits with these principles risk losing talent to competitors who demonstrate stronger commitments. Flexible bank holidays, DEI-focused initiatives, and sustainable benefits can enhance your employer brand and meet the expectations of a values-driven workforce.
Companies that integrate social responsibility into their benefits—whether through inclusive healthcare policies, sustainable investment options, or support for underrepresented groups—will gain a significant competitive edge. Employers should go beyond surface-level ESG efforts and embed these principles into their benefits programs.
So, what is the future of benefits? It’s clear…evolve and adapt or risk falling from behind. The data is clear: Business Leaders and HR who take a proactive, data-driven approach will lead the way in 2025. Flexibility, innovative tech, and ESG-aligned benefits aren’t just trends—they’re the new standard for a competitive, future-proof benefits strategy. Companies that embrace this shift will build stronger, more engaged workforces, while those that stick to outdated benefits risk losing top talent. The good news? With the right tools and insights, you can take control of your benefits strategy and turn it into a true driver of success.
If you wish to explore these themes further, then drop me a line!
As we settle into 2025, the ongoing cost of living crisis and economic volatility continue to strain both employees and employers, with many employees facing heightened financial insecurity.
So how can you optimise your benefits budget without cutting value? The first step is to discover how to reallocate wasted spend, secure better pricing, and leverage tax-efficient benefits to maximise impact.
Managing employee benefits, cost control is always on the agenda. But savings don’t have to come at the expense of employee experience. With a smart approach to benefits design, companies can reallocate wasted spend to more impactful benefits – or a better benefits platform to help you manage it all. This makes the most of your existing budget while boosting value for employees.
This practice is sometimes referred to as “cost-neutral benefits,” but the reality is more nuanced. While some companies can identify and redistribute significant savings, others may already be optimising their spend. Either way, a strategic review of benefits is always worth the effort.
Here are three key ways employers can find opportunities to optimise their benefits budget:
A common mistake? Investing in benefits that employees don’t value. Recent key research tells us that there is low appreciation levels from employees for their benefits.
The cause is likely to be benefits that don’t align with employee needs.
For example, a Bristol Creatives startup made up of mostly employees in their twenties might be overfunding its life insurance policy, as employees in this age group are less likely to engage with life insurance. By scaling back the coverage from 10x to 2x cover, they could free up a big chunk of their spend—money that could be reinvested in wider range of more relevant benefits, or a platform that helps manage the administrative burden of benefits.
So how can Business Leaders identify these opportunities?
But before you go cutting less utilised benefits, remember: there are some benefits that few employees might use, but that are highly valuable and even life changing to them when they do, such as reproductive assistance or critical illness cover. It’s important to balance these factors when assessing your benefits. Speaking to a benefits design expert will be your best bet to strike that balance.
Cost savings aren’t just about what you offer, but also how you fund it. Many companies lose money by not negotiating the best rates with insurers or missing out on more efficient financial structures.Here are some key ways to make the most of funding:
By optimising financial structures, companies can often unlock significant savings without compromising on benefits quality.
3. Leverage tax-efficient benefits
Another overlooked opportunity is tax-efficient benefits, particularly salary sacrifice schemes. These allow employees to exchange part of their salary for benefits, reducing both employer and employee tax contributions.For employers, this means that you’re able to offer amazing benefits like electric vehicle leasing schemes and even grocery schemes…at no cost to you!
In the UK, salary sacrifice arrangements can create savings on:
For employers not already leveraging these benefits, the savings can be substantial, especially on National Insurance contributions. Yet many organisations fail to fully utilise these tax advantages, leaving money on the table.
Maximise your benefits budget with expert support
Not every company will uncover huge savings—but almost all can optimise their approach. By identifying low-value spend, negotiating better financial models, and leveraging tax-efficient benefits, Business leaders and HR provide a significantly improved offering without increasing their spend.
Want to find out where your organisation can unlock savings? Book a free benefits audit consultation with me –same budget, bigger results.
Here’s an offer for all the freelancers who have capacity for work currently and are looking for new clients or new projects.
Between myself, Moxie and Mettle and Rebecca Hodgson we’ve got tens of thousands of connections on LinkedIn, and we are aware of course, that the freelance world has been very challenging for many over the last 12 months.
So for the next few weeks, if you tag me into a post on LinkedIn about your availability and skills, I’ll share your post with our network, to expand your connections and to share with as many people as possible (Send me a connection request if we are not already connected!)
My newsletter this week is also going to be about using LinkedIn to find new clients or, indeed a new permanent job, so you can get more assistance from us that way too – here’s the link
Although we don’t have any active freelance roles currently, we are keen to support the freelance community and hope that this will help people find new clients and more projects. We would love to hear from you with any success stories.
Good luck.
My email address is [email protected] if you have any queries.
With the latest government Budget bringing an increase in employer National Insurance costs, after my recent webinar members asked me “how” in practical terms to look at the best benefits to help combat the rise.
With tax rises worth £40bn announced in the Budget 2024 to fund the NHS and other public services, it’s fair to say businesses have been hit hard.
And with the increase in employers’ National Insurance (NI) from 13.8% to 15%, it will certainly have an impact on the financial packages provided for employees.
So how can Bristol Creative Member Employers navigate this change? Remember, when it comes to mitigating NI rises, employee engagement is your ace in the pack.
With employers facing a brand new cost, the need to communicate and educate around the fundamentals of employee benefits schemes is of vital importance.
Miscommunication is a major issue causing a disconnect between employers and employees, with just 50%of employees saying they know what their employer is offering, despite nearly nine in ten (87%) employers believing their benefits are communicated clearly and simply.
That is a major sticking point. In a challenging climate where budgets are expected to stretch further, this is an area for improvement.
By pointing employees towards salary sacrifice benefits, those selections can help employees and employers save money, with those actions ultimately leading towards the latter paying less in National Insurance payments. Remember, benefits in kind are much more efficient than being paid the salary equivalent.
From that, companies will have a larger pot of funds to focus on other aspects, including pay rises, professional development funds and company perks.
And to maximise the value of your employee benefit scheme, there are a number of ways you can handle these communications.
Without strong communication, employers cannot fully understand the demands of employee which can offer poor value for money for both employer and employee. In a challenging climate where budgets are expected to stretch further, this is an area for improvement.
In today’s world, you’re required to do so much more than simply put your benefits online. The way you communicate to employees will help your salary sacrifice proposition, offering clarity and knowledge via personalised communications.
It’s also vital that employers communicate and emphasise the value of salary sacrifice benefits, to help both themselves and employees save. But which are the best ones available?
Well, the are the most fruitful and popular and certainly worth investigating if you haven’t already are holiday trading, pensions, cycle to work, and electric vehicles.
Typically, holiday trading allows employees to purchase up to five extra days of annual leave on top of their contracted allowance. What’s better, they can even make tax and NI savings on the trade, ensuring you make savings too.
But what if they want to save for a rainy day? For those that perhaps prefer to work, it’s possible to sell any unwanted annual leave (be mindful that there is a limit to the amount of days you can sell too). You as the employer will pay colleagues at the agreed daily rate for working, but this of course is subject to tax and NI.
Either way, employees can either choose to spend more time on annual leave or put some money aside.
When it comes to pensions, Bristol Creative Employers often tell me that they can face a difficult task educating different demographics on the importance of their pension. But when offered via salary sacrifice it can help save on tax and NI, which ensures that it appeals to all parties.
And while I appreciate pension is not always the most captivating of subjects, there are distinct advantages of offering a salary sacrifice pension including the ability for employees to grow their contributions at a quicker rate, as you as the employer will be making a higher contribution each month. In addition lowering a salary to align with salary sacrifice means employees pay a lower rate of tax and NI too.
It’s worth remembering, pensions are typically the biggest financial benefit you as the employer provides, and the biggest that an employee receives (other than salary). You can be really smart about your pension by focusing on sustainable funds which ticks a huge box for ‘Gen Z’s’ right now.
Cycle to work is the ultimate benefit for combining wellbeing and financial savings. Not only does it save on tax and NI, it also keeps employees fit and helps to drastically reduce the cost of commuting. What’s more, it also allows the employee and employer to be more sustainable.
According to CycleScheme, 51% of people now want to cycle to work. And with the opportunity to spread the cost of a new bike over 12 or 18 months while making tax and NI savings, you can join the hundreds of Bristol Creative Members who have already realised that making the transition from seat to saddle is a good deal. It’s pretty straightforward. Employees can hire a bike and/or safety equipment to travel to work, usually for a period of 12 or 18 months. By saving employees tax and NI, they select a voucher or choose a bike from you or your third party. From there they will agree with the hire arrangement and pay the full value of that through salary sacrifice and finally, at the end of the hire agreement, the employee can either extend the agreement, return the cycle and/or equipment or buy it outright.
Last but not least, an electric vehicle scheme which offers several benefits for both employees and employers. Since the lease payments are deducted from the gross salary before tax and NI contributions are calculated, employees pay less income tax and NICs. This effectively reduces the overall cost of the vehicle. In addition to being a more sustainable choice compared to petrol or diesel cars, electric vehicles typically have lower running costs too. Currently, electric vehicles do not have to pay for road tax. Compared to leasing a petrol or diesel car, electric vehicles benefit from lower Benefit-in-Kind (BIK) tax rates. Employers also benefit from reduced NI contributions because the employee’s gross salary is reduced. Again, tapping into the sustainability focus, providing access to electric vehicles also helps companies to enhance their green credentials. Members often ask how the benefit works.
An electric vehicle salary sacrifice scheme allow employees to lease a new electric car through s the employer for a set period, such as a year or longer. Employees pay for the lease directly from their pre-tax salary, before income tax and NI deductions are applied. This arrangement saves them the tax they would have otherwise paid on the lease amount. Employers typically work with leasing companies to provide these vehicles. The terms of the agreement, including duration and the type of vehicle available, are predefined, and employees must agree to these terms.
So, there you have it. When it comes to combatting the NI rise, maximise your employee engagement across the board, and use insights, and of course the latest trends, to tailor communications to employees. You’ll improve uptake in salary sacrifice benefits (saving everyone money), significantly improve ROI and, most importantly, put talent attraction and retention in a positive light.
Where do you start? Un:fade is here to help and offers a free benefits audit for qualifying members.
This article has previously appeared on the ADLIB Blog.
Understanding Digital Marketing salaries is pivotal for job seekers and employers alike. This ADLIB Digital Marketing salary guide provides essential insights into the factors influencing pay scales and highlights the importance of considering additional benefits beyond salary to attract top talent.
The following is based on information collated through working in this industry day in, day out, client briefs taken and placements made by ADLIB in the South West. We stress the importance of context when making salary comparisons based on job title. In many cases, there is a significant variance between the bottom end and top end of salaries paid.
This guide provides salary bandings for various sector roles and their respective job titles, including:
If you choose to make a comparison, consideration should be paid beyond job title. For example, take into account the business proposition, any client base, specialist knowledge, time of establishment and management responsibilities. All of which will influence salary.
While salary is a key factor, it’s not the only consideration. To attract the best talent, employers should also focus on:
To attract and retain top-tier talent, consider the complete package: competitive salaries and a supportive, inclusive work environment.
Written by Tony Allen, Head of Marketing, Digital & eCommerce recruitment at ADLIB.
– Senior Appointments & Strategic Growth | Agency & In-house Marketing.
What does 2025 hold for creative freelancers in the UK?
(this was BCI’s most-read article in 2024, so here’s the updated version for 2025, written by Liz Gadd and Helen Jane Campbell)
● Day rate expectations for freelancers in 2025
● How to win clients as a creative freelancer this year
● The outlook for the year ahead and how to make it work for you
We have a brilliant freelancer network at Moxie & Mettle, with talented marketing, PR and digital candidates on our roster. But with the impact of an unstable economy, let’s be honest, 2024 was tough. The good news is we’re now seeing a rising demand for freelancers and consultants at the start of 2025, with day rates beginning to rise again.
Freelancer Lizzie Davey is a successful ecommerce writer and she also runs Copy Revival. We asked her if 2025 will be brighter and more lucrative for freelancers, compared to 2024?
She says: “I think brands have gone through a LOT in 2024 and are starting to really think about their priorities and what will make them stand out this year. They’ve dabbled with AI, maybe made some cuts, and have now realised they need to do something a bit different to get ahead. And that’s where creative freelancers come in. These brands understand the benefits of bringing in fresh blood from outside the business to come up with new ideas and offer something they haven’t been able to get in-house or via AI.”
Creative freelancers are tipped to be top earners in 2025
US-based freelancer site Upwork lists Media Buyer and Public Relations Manager as the highest-paying freelance jobs for 2025, with earnings of up to $100 p/h and this bodes well for UK-based freelancers in the creative industries too, whether your clients are here or overseas. So how can you make sure this is reflected in your own career?
If you’re a creative freelancer who’s been finding things tough and you want to make 2025 your year, Lizzie says it’s actually persistence that’s going to get you there:
“I always say the most successful people I know are persistent. There have been MANY times I could have given up, but perseverance got me through. I love the saying “the only way to succeed is to not give up”. But there are other qualities that are important too. You have to be flexible, open-minded, and open to experimenting with different services, skills, and strategies. Things change all the time and, as freelancers, we have to be on the pulse of what’s hot (or even ahead of the pulse).
“We technically always need to be one step ahead. So, I think freelancers who are thinking about their next move or keeping a close eye on the industries they work in are able to get ahead quicker than those who don’t. Then there’s the relationship element. The most successful freelancers I know build deep relationships with their clients and become more of a partner than a lackey for hire.”
Moxie & Mettle co-founder, Liz Gadd, agrees:
“It’s the proactive candidates who will get ahead in 2025. While AI can be a useful tool for research and saving time, there’s no substitute for real relationship building. If you want to secure the best freelance roles this year, there are some easy wins available to you, by taking the following steps:
● Make sure your LinkedIn is fit for purpose
● Make a list of 50 brands, people or organsations you’d like to work with
● Send a LinkedIn connection request to all the decision-makers in the companies
● Send personalised, tailored emails introducing yourself and your services to those organisations and follow up with them
Freelancers now make up a large percentage of the creative workforce in the UK:
According to Arts Council England: ‘Unlike other many other sectors, much of the creative industry workforce is made up of freelance individuals. 30% of the workforce across all creative and cultural sectors and around 70% of the theatre workforce are freelancers.’
This is echoed by Creative UK’s stats, emphasising what a significant role freelancers play in this part of the UK economy:
● Self-employed workers make up 28% of the Cultural and Creative Industries workforce in the UK, compared to 14% of the wider UK workforce
● The UK Creative Industries sector is growing at a rate that exceeds the national average by more than a factor of three…
● …and creating jobs at three times the UK average, employing 1.8 million people across the UK
Source: Creative UK
Day rate expectations of creative freelancers in the UK, 2025
IPSE’s most recent Freelancer Confidence Index, based on a survey of more than 350 freelancers in the third quarter of 2024, showed a rise in freelancer day rates with the average rate standing at £576. This was not broken down by sector. Despite this day rate rise, they reported confidence to be down. However, the freelancers surveyed do anticipate their day rates rising in 2025, expecting an increase of 12.2% within twelve months. For freelancers in the creative industries this bodes well, although more than half of the freelancers surveyed also expected a rise in their business costs, meaning the day rate rise may not actually see them taking home more at the end of the day.
Data from agency Major Players, based on their annual survey, benchmarks what day rates creative freelancers can expect in agency roles. You can download the full report from them HERE. Their report discovered that the ‘demand for strategic and confident client services talent is strong’ and they go on to say that it’s the mid-level agency freelancers who are in most demand. This rings true whether you’re looking for permanent or freelance roles in 2025.
Major Players’ 2025 survey, ‘The Creative Industries Census’, includes the following findings when it comes to freelancer day rate expectations:
● Account Executive: day rate of £180, salary range: £150-£200
● Account Manager: day rate £250, range: £200-£300
● Account Director: day rate £350, range: £350-£400
● Strategy Director: day rate £500, range: £500-£1,000
Source: The Creative Industries Census 2025
What should creative freelancers in 2025 be aware of to succeed this year?
Expert Lizzie Davey says:
“I think things will pick up in 2025, but I think there will be a LOT of competition. To succeed in the current landscape and beyond, I think it’s going to be really important to forge deeper relationships with clients and bring something more to the table than your skill set. For me, this looks like being proactive with suggestions, building out personalised packages for clients, and expanding the ways in which I help brands (so, I’ll still be offering blog posts and execution, but I’m also working with a handful of brands in a consultative role).”
For finding new clients as a freelancer or your next permanent role, here’s some extra help:
If you’re a creative freelancer looking for new clients or an interim role, Moxie & Mettle’s expert co-founder Liz Gadd is here to help you with practical guidance. If you feel ready to take on new clients or take your freelancing to the next level, book a Power Hour with Liz as soon as you can, because there are only limited slots available.
Talented freelancer Janet Kipling did just that, and says:
“ Liz gave me a fantastic mini coaching session on my CV and LinkedIn which was an absolute game changer for me and I’m so grateful. My LinkedIn and CV are now focused and working well in tandem. But the main lightning bolt that landed with me was to put out there what I really love doing and want to do more of. It sounds so simple, and is so in line with me spiritually and from a coaching perspective, but sometimes it just takes someone else to spot it.
“I’m now focused on the stories/case study work which is where my heart lies and seems to be a growing niche for roles. The first thing I did was link up with every person from every charity I could find who had stories or case studies in their role. This has brought me some incredibly useful feedback, and many have followed me back. I feel much happier now about being in that realm which is work I truly love and feel very confident in. Thank you Liz!”
BOOK YOUR POWER HOUR HERE:
https://moxieandmettle.co.uk/power-hour-with-liz-gadd/
You’re welcome to subscribe to The Good, the Gadd and the Ugly, reflections on recruitment by Liz Gadd. Information, updates, news and views on recruitment in the creative sector, based on three decades of experience – available over at Substack or LinkedIn
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