Hello. I’m new to BCI so I thought I would submit some news of my recent work as way of an introduction.
The dreaded Covid 19 obviously put paid to most events last year but my long-running collaboration with Sneaker Con finally came good with an event in Shanghai in December.
This was a great project that presented many different challenges such as event graphics, t-shirt designs, toy design, animation and even graphics for a basketball! You can see more of the project here; http://bit.ly/3rdOEtk
With most of my work coming from overseas I’m fairly isolated in my home in Bedminster so I’m looking to branch out and use BCI to grow my network.
My name is Ian Ball and my on-line presence is @psychrome on pretty much all channels.
Thanks for your time!
Ian
Access Creative College (ACC) has begun work on Phase Two of its campus in Bristol City Centre, which will see it occupy the former site of legendary music venue, Bierkeller. The development represents an investment of £4.5m by the college, as it looks to give the space a new lease of life with a host of cutting-edge sound facilities and classrooms for ACC’s range of creative courses.
The Bierkeller site has remained unused since it closed its doors to music fans back in 2018. Over the years, the venue welcomed some of the biggest names in music to its stage, including Nirvana, The Stone Roses and Arctic Monkeys, to name just a few. At over 13,000 sq. feet, ACC’s Phase Two development will more than double the floor space of its Bristol Campus, as the college looks to develop the talent and skills that are so vital to the future growth of the creative industries in the city and beyond.
Mark Smithers, Access Creative College Bristol Centre Manager commented, “Bristol has a rich heritage of creativity and it is an exciting place to be teaching the next generation of digital and arts professionals. As we break through into the former Bierkeller site next door, it will soon be home to some of UK’s leading creatives of tomorrow as we bring it back to life as an education and state-of-the-art events space.”
ACC’s Phase Two facilities will include an events space and stage, a music studio and production pods, where students will be able to mix music, create podcasts and record video and sound. There will also be a range of classrooms equipped with all the latest tech, as well as a number of breakout spaces and student collaboration areas.
Smithers continues, “As an organisation we have been in Bristol for the best part of two decades now. The opening of the first phase of our city centre campus meant we could expand our offering to students, providing a broader range of courses with cutting edge facilities for the very best learning experience. We couldn’t be happier to now take that to the next stage with this new development.”
Following an initial investment of £5m, Access Creative College launched Phase One of its new digital and games campus back in March 2019 and has since rolled out a range of courses including Esports Management, Creative Computing, Software Development, Games Art, Games Technology, Film, Video & Photography and Graphic & Digital Design.
Jason Beaumont, Chief Executive at Access Creative College, added, “As we approach our 30th academic year, this Phase Two development is proof if our intentions for further growth. We understand that by listening to the needs of our students and the wider industry, we’ll be in the best position to provide meaningful education and continue our track record of high student achievement and progression.’
“We are continuing to adapt our curriculum to support the increasingly digital market and of course working closely with industry and employers to best prepare our learners for careers remains a core focus of ACC’s approach to Further Education.”
Having previously operated out of its campus in Hengrove for over 18 years, ACC was Bristol’s first college with a sole focus on the creative industries. Artist Development, Music Technology & Production and Vocal Artist courses, which were previously run from the South Bristol site, will now be brought into the main campus in the city centre, where ACC’s Phase Two facilities will play a pivotal role in skills development.
This announcement follows a significant year for Armstrong Learning group, the owners of the College, during which it secured investment from Apiary Capital and welcomed the National College for the Creative Industries (NCCI) to its portfolio. ACC has also recently announced a number of new senior appointments, including former Minister of State for Universities Jo Johnson, as the college’s new chair, and former Ofsted inspector and Adult Learning Inspectorate Steve Stanley as Director of Evaluation and Impact.
For more information on the development, please visit http://www.accesscreative.ac.uk/bristol
In Armadillo’s Creative and DX team, we’re used to solving complex problems together. Planning complex test-and-learn strategies as a team. And developing ideas and executions side by side. As in any agency, it’s a collaborative effort.
When home working began during the first lockdown back in March, I was worried that the easy, energetic creativity that came with face-to-face concepting would be lost. As the UK hunkers down for its second lockdown, many of these same fears seem to be arising among those who will now have to return to working from home.
But this time it’s different. We’ve done it all before. We’ve adapted, or ‘pivoted’, as they say. We’ve settled into a new way of sharing our ideas that doesn’t hamper flow. It feels dynamic and agile and buoyant.
As we move into Lockdown 2.0, we can apply previous learnings to ensure we’re still able to produce great creative whilst working from home. Here’s how to turn that creative flicker into a full-on collaborative flame.
The traditional Art Director/Copywriter combo is still a winner; just because you can now get the whole account team on it doesn’t mean you should. With too many well-intentioned contributors, an ideation session can quickly go off-course. That’s part of the skill of a creative team; to think big, but quickly sniff out the red herrings and move on if an idea doesn’t meet the brief.
Need to paint the picture? Help them see it? Feel it? Take a photo on your phone and WhatsApp it to the team. Add quick links to a project chat room. Set up a shared Pinterest board for inspiration, or create a mood board in Google Docs. Grab and drop. Cut and paste. An online whiteboard tool like Miro can be useful when you need to collaborate.
When it comes to capturing and collating ideas down as they strike, I’ll always favour analogue methods: paper, marker pens, white boards and blu tack. Embracing new tech is admirable and dynamic and forward-thinking etc. But if the thought of grappling with new systems adds to your pandemic-induced anxiety, go easy on yourself. We’re human. Our energy is a finite resource.
The concepting conversation remains the same; “What about if we…” *scribbles frantically*. “How about something like…” *sends screen shot*. Draw it out and hold it up to camera. If it ain’t broke…
A dose of nature can literally open your mind. According to Lieberman and Long, authors of ‘The Molecule of More’, “Nature is complex. It’s made up of systems with many interacting parts. Unexpected patterns emerge as a result of a large number of elements influencing one another.”
These unpredictable natural scenes can stimulate creativity, focus and cognitive understanding – three things I couldn’t concept without. So take that walk. Have that cup of tea in the garden. Step out of your work zone and away from the routine stimuli of your desk (or dining table) and watch the ideas flow.
Creative thinking involves gut-feels and hunches. Eureka moments and excitable reactions. But on those days when it feels like we’ve been lobbed out of our comfort zones like a half-finished milkshake from the window of a speeding car, coming up with the goods is hard. Neuroscience points the finger at the amygdala – the part of the brain that processes emotion and motivation; in particular, emotions relating to survival. Of course, the amygdala can only process so much, which is why it’s hard to follow a creative train of thought when your brain keeps getting derailed by pandemic anxiety. Perhaps it’s time to be realistic about your own output, or that of your employees?
Concepting remotely isn’t nearly as much fun as doing it in person. Conversations are less entertaining and trains of thought not nearly as random. So for me, finding a safe, sensible way to reinstate face-to-face concepting is the ideal. But I’m relieved to say that, until then, we’ve found a way to come up with the goods.
This article was written by Carolyn Carswell, Conceptual Copywriter at Armadillo, and first appeared on New Digital Age.
2020 has been a wild year for everyone. With the health scare of COVID-19 and the almost immediate culture shock of isolated working, it’s safe to say that things will never go back to the way things were, and that’s not a bad thing. Whether your business is just kicking off or growing bit-by-bit, the correct use of language is now more important than ever.
When you think about it, language usage is hugely prominent in our day-to-day lives: idle chit-chats; meetings; writing emails; reading a book on the train. And yet, I’d bet it’s not the first thing you’d consider when figuring out your business or brand identity. There are plenty of elements to consider, but your copywriter is the key piece in putting the ‘this is our sound’ jigsaw puzzle together.
Before you start contacting your customers to tell them everything about the products or services they simply can’t do without, you first need to figure out who it is you’re selling to. Old. Young. Married. Single. Animal lover. Coffee enthusiast. You get where this is going.
Unlike what your mum or dad told you when you were just a kiddie, nobody is totally unique. Groups of us have shared interests, fears, pet peeves, and desires. Even if you’re looking to engage people of varying ages, ethnicities and backgrounds, they should all have something in common.
For example: you sell miniatures for painting. Brian from South London is an 18-year-old student who works in a coffee shop. He recently signed up to your email list after buying his first miniatures set from you. Dora is a 40-year-old account executive from Manchester who has been buying miniatures from you, twice a month, for over a year. Brian and Dora might not have many things in common, but they both love painting miniatures. That’s a bit of a simplified example, but the point is that both Brian and Dora are reading your communications for a reason.
Once you’ve figured out your target audience, it’s a good time to think about your brand identity. What formality do you want to use? Have you figured out your tone of voice? This is all of the delicious stuff you need to think about when it comes to your brand guidelines, because your use of language will need to be consistent across the whole board. Social media, email, digital advertisements, press releases, train station posters, sky writing, the works.
There will be a number of internal factors that might cross a few choices off the list for you – if you’re offering funeral services, it’s not a great idea to advertise with a chatty tone or use copy riddled with iffy ‘knock knock’ jokes.
That’s it! That’s the magic formula. Know your audience and know your product.
Once you’ve got those down, the fun part comes in: putting it all together. Writing short, snappy bits of copy isn’t an easy task. It’s a balancing act. Though creative communications are fun, they’re pointless if you don’t inspire your customer to react. Clicking on call to actions, heading to the website to browse, buying one of your products – this is the real goal behind you reaching out, isn’t it?
At the same time, you don’t have to stick your copy in a chunky paragraph and be done with it. Some people might enjoy it, but most don’t have the time to trawl through it. The real craft is putting your point across and keeping your customers’ attention.
Say you’re selling a new brand of pencils. Depending on who your audience is, you might call your business ‘Stationary Centre’ or ‘The Write Stuff’ or ‘2B or not 2B’, and from those we (the customers) already have a feel of what language you might use. Take the following sentence:
We offer HB pencils, mechanical pencils, graphite pencils and refills for all your writing needs. Visit our website to find out more.
It’s formally written, no nonsense, and gets the point across with no frills, and that’s fine. You could probably guess which business title above might go with it. But, if you wanted your brand to be a little less formal and more chatty, you might write:
Whether you’re filing your taxes, sketching your dog or drafting your screenplay masterpiece, our exceptional range of HB, graphite and mechanical pencils are an essential tool for all of your projects.
Though it’s longer, it’s nicer to read and gives your customer something to relate to (which gives them a reason to think about why they would need your pencils).
Look around you. You’ve got hundreds of examples of good, bad, and utterly bananas use of language, it’s just about figuring out what works for you, your customers and your products.
This article was written by Emily Sowden, Copywriter at Armadillo, and first appeared in Brand Chief Magazine.
JonesMillbank, Bristol-based video production company, conceptualised, produced and directed a music video for Bristol-based Keir’s latest release, Say Love, dropping yesterday.
Managed by Bristol-based Crosstown Concerts and signed to Vertigo Berlin, a division of Universal Music, Keir’s latest single features on the EP A Thorn With A Face.
Rob French, Senior Creative at JonesMillbank and Director of the music video, worked with the team and Keir on the concept and messaging of the video.
“There is a consistent awareness of others around us but it’s never something we dwell on. Walking through streets, everyone has stories. Stories of love, loss, compassion, remorse, lust, an endless list.”
“Say Love leans into this observation and positions our lead storyteller (Keir) on his own journey, balancing on his own path while others are woven around him. This ensemble collectively represent connections we all have with people through our lives, know matter how brief or long, but ultimately fade away as we continue to move forward on our own journey for love, whatever that may mean to that individual.”
One of JonesMillbank’s largest productions to date, the video was shot on-location at Ashton Avenue Bridge, spanning Bristol’s New Cut, with 30 extras, 15 crew, 5 security, and, last but absolutely not least, 1 coffee van.
“Utilising Ashton Avenue Bridge in Bristol was entirely intentional for Say Love.
“The symmetrical, brutal structure enveloping all the action was the perfect pairing to offset the tenderness and vulnerability in the song.
“A hopeful symphony between the architecture and the natural light danced with those emotions as we travel through the uniformed light and shade that floods the bridge in the mornings.”
Full road closure was granted by Bristol City Council with permits from Bristol Film Office, with the concept adapted and the production managed safely and appropriately during national lockdown.
The commission follows the release of two music videos and album content for Bristol-based and Mercury-nominated IDLES.
Visit jonesmillbank.com/work/keir/say-love for the official video, additional write-up and BTS videos and stills.
***
JonesMillbank are a passionate full-service video production company.
They work exclusively in-house with a talented team of multi-disciplined creatives, all the while telling authentic stories long before it was cool for a range of clients such as University of Bristol, Battersea, The Royal Mint and Above & Beyond.
jonesmillbank.com
01173706372
[email protected]
Peter Hoole, Spencer Gallagher, founders of growth consultancy Cactus and Agencynomics and Stephen Knight, Founder of Pimento are lending their support to the growth of the recently formed Alliance of Independent Agencies. Each will join the Board of the Alliance alongside its Founders Clive Mishon and Graham Kemp and the Alliance’s Managing Director Matt Sullivan. Collectively the networks boast over 1000 Independent agency members and around 8000 employees across the UK.
. 
This Board will direct the trade body that represents and promotes independent agencies and all the people that work in the sector.
The 3 Co-Chairs of the Membership Board, that directs the 9 Peer to Peer Action Groups, will continue to drive the strategic direction for the Alliance under their respective pillars of People (Ruth Kieran as Chair), Purpose (Laurence Parkes as Chair) and Performance (Dion Myers-Lamptey as Chair).
Spencer Gallagher, Founder of Agencynomics and joint CEO of Cactus said “whilst we predominantly support the founders of Agencies, the Alliance supports agency leaders and their teams, which is why it is a natural complementary fit, many of our clients are already members of the Alliance and we hope that more members of the community will follow suit to help their agencies get the additional support they need for themselves and their wider teams.”
Peter Hoole, Founder of Agencynomics and joint CEO of Cactus added “we have already seen the tremendous value and support that the Alliance is offering to the independent agency sector and we look forward to contributing further to their great efforts to date. We will be aligning Cactus and Agencynomics to the Alliance to bring an even better experience to our fast-growing community, and provide better representation of the industry”.
Stephen Knight, Founder of Pimento added “Independent agencies have needed a louder voice and representation for some time, the ethos and values of the Alliance align perfectly with our own and complement our own Member proposition. We are confident that Pimento members will benefit from our investment in the Alliance and that collectively we can punch above our weight”
The Alliance will continue to represent the interests of the independent sector through the Advertising Association and with their membership of the Federation of Small Businesses and The Debating Group.
Graham Kemp, Founder Director of the Alliance says “The independent sector has been recognised as an essential element of the communications landscape, providing creative, innovative and agile solutions for clients big and small. Through collaboration we can give real voice to the independent agencies so it’s a joy to think that now with the collective firepower of Agencynomics and Pimento we can further promote their excellence going forward. Spencer, Pete and Stephen have already made a significant contribution to the independent agency sector and as part of that have been great supporters of the Alliance”.
About the Alliance of Independent Agencies www.allindependentagencies.org
Independent Agencies are a unique and special group of businesses and people; connected by their independent spirit, ideals and purpose, not simply their service offering. To be independent is something unique, and very important in today’s evolving creative economy. The Alliance is the trade body that represents this community and enables its agency members to be as good as they can by nurturing all their people, supporting their purpose and giving guidance to optimise their performance.
In addition to delivering benefits to the independent agencies and their teams, the Alliance is equally focused on promoting the value and unique DNA of independent communication agencies to the wider industry and business community.
About Agencynomics https://agencynomics.com
Agencynomics is a not for profit, social enterprise which started out as an international bestselling book, and has now become an organisation dedicated to supporting the now, next and future of Agencies through it’s free community, events and it’s podcast, Agencyphonics
About Pimento https://pimento.co.uk
Pimento is the UK’s leading independent agency network. Founded in 2005, it now boasts 200 agencies and consultants, covering almost every aspect of marketing services. As such, the firm is able meet the complex demands of clients by creating bespoke teams, drawn directly from its members.
About Cactus https://cact.us
Cactus is the UK’s leading Agency growth consultancy and corporate finance broker. Cactus has worked with over 1,000 agencies globally over the past 9 years many of which are recognised as some of the fastest-growing agencies in their territories. Cactus help Agencies realise their true potential and true financial value.
iO Academy is on a mission to help to address the gender imbalance in the tech industry, and give people the training they need for a career they’ll love.
Based in the South West, iO Academy is tackling this head on with a rebrand that speaks to their core values of inclusivity and accessibility. Working with Bristol-based creative agency, Fiasco Design, they’ve created a brand that reflects their ambitions of creating a more diverse and inclusive industry, bringing about meaningful change.
It’s no great secret that there is a representation gap for women in tech. More inclusive career pathways in the technology industry have been the focus of various initiatives, such as Tech Talent Charter, Code First Girls, and Tech She Can, along with the Department for Digital, Culture, Media & Sport’s Digital Skills Innovation Fund and the Academy’s own Diversitech Fund.
Over a quarter of women students say that they are put off a career in technology as it’s too dominated by men. (PWC)
The UK economy would benefit from an extra £2.6 billion each year if the number of women working in tech is increased.
83% of millennial British women stated that they actively seek out employers with a strong record on diversity, equality and inclusion. (PWC)
Women account for 50% of the UK working age population but only 16% of IT professionals are women. (BCS)
iO Academy is an award-winning coding bootcamp based in the South West. In 2015 it was set up by healthtech company Mayden – not initially as a business, but as a way to solve a problem. Like so many tech companies around the UK, they needed more developers to sustain their own growth. So a team of Mayden developers designed a programme that would train people with no coding experience to be industry-ready developers in just 16 weeks. Their direct tech experience led them to build a course with a new approach; one that gave students the up to date and practical skills that were needed most. A course that anyone, regardless of their gender, ethnicity or background, could come out of as the sort of developer that tech companies want to hire.
After five years in business, it was time to look at themselves and uncover the ingredients which would make them an innovative, purpose-driven brand.
The Academy reached out to Fiasco Design at the start of 2020 with a view to repositioning the company, reflecting their own growth from an idea to solve a talent shortage, to a company with an international reputation. The aim was for a fresh, future-proof identity that would appeal to a diverse range of prospective students and break down perceptions about the tech industry.
With graduates working in tech companies from Bath to Berlin, a 50:50 ratio of men and women trainers, and a strong work ethic towards diversifying the industry and creating an environment that facilitates opportunities for all, Fiasco Design and Mayden Academy embarked on a full strategic review of the current branding; assessing their DNA and defining their core values and company proposition.
Through a number of workshops conducted by Fiasco and Mayden, a new brand name was formed; iO Academy. On the one hand it’s a clear nod to coding language – IO is shorthand for input/output in computer programming. On the other it’s also the name of one of Jupiter’s moons, which seemed a good metaphor for the brand’s innovative, future-focussed outlook.
Margaret Davidson, Business Development and Marketing Manager at iO says, “Fiasco saw right to the heart of who we are as a brand and came up with a visual identity to represent us which we would never have thought of ourselves. In particular, what we wanted was to become more attractive and accessible to a wider range of people, with a core focus on diversity and inclusivity. Working as part of a new niche sector within a wider industry that often seems intimidating, this was a challenge. Fiasco came up with an approach where we now feel confident that an underpinning of inspiring inclusivity will be clear in everything we do, and help us to be part of bringing meaningful change.”
With the name and proposition came a new visual expression for the brand. The visual language is designed to reflect exploration, harnessing imagination and working towards a better future. The graphic shapes give a sense of wayfinding, collecting badges and new skills following a creative pathway. Verbally the tone is positive, ambitious and empowering, and speaks to the curious and willing.
Working with Belgium-based illustrator Soren Selleslagh, the team created a suite of illustrations to depict aspects of the student journey across the course and into their new careers. Soren’s human-centred approach evokes joy and empowerment through positive representation of all types of people. With a devoted outlook to making meaningful illustrations, this partnership gave the brand identity the visual storytelling elements that demonstrate openness and inclusivity.
Ben Steers, Creative Director at Fiasco Design says about the project: “It’s been fantastic to work with the team at iO and help them towards realising their vision of leveling the playing field within the tech industry by creating a fairer, more diverse community of developers”
This month I’ve been stunned by two different films that come from popular mobile brands, Samsung & Orange.
Although the films are very different, they have some telling things in common. Neither of the films feature any product or service whatsoever, apart from the logo at the end. How refreshing…it’s as if the Covid crisis has forced many brands to have more of a conscience. Both these films support an idea that benefits humanity. Brands are beginning to realise that unless they put their money where their morals lie, unless they can actively demonstrate they are purpose-led, as well as creative in their communications, consumers will just switch off.
SAMSUNG’s film – ‘Inspired by a True Photo’ – is really inspired by an original photo, a simple sack of ‘Onions’, taken by a real person called Scott Anders. But we don’t see Scott take the photo, instead Director Sam Hibbard of Somesuch imagines a story behind the photo that sees a boy meet a girl for the first time – but full of comedy, pathos and using a surreal style. At its heart, the film is about connection – the hope & expectation of the boy’s journey.
Samsung have realised that it’s not the quality of camera that is important but the way people use images to communicate with each other. Samsung claim that when we take and share our images, they take on a life of their own. The shot becomes the conversation. The beauty of Sam’s film is that it avoids all the brand’s technology to tell a fun story using great characters, images & original music.
Connection & communication that is funny & uplifting in the time of Covid has never been more important.
The ORANGE film – ‘The Toy’ – takes a more direct approach to saving humanity by encouraging us to recycle our old phones. Millions of old phones are to be found hibernating in long-forgotten draws & these phones are wasting our planet’s precious resources.
The film is directed by Frédéric Planchon of Iconoclast, aimed at a European rather than UK market. It shows the relationship a little girl has with one of her first toys, the famous ‘Fisher-Price’ rolling phone. We see the girl become an adult & then rediscover her old toy in the attic with her own child. The recycling parable is clear.
Like the Samsung film, ‘The Toy’ uses great images & music to tell a life-affirming story with emotion.
The Creative Economy Unit at UWE is researching the impact of Covid19 on the South West exploring resilience & adaptability in the sector.
They are reaching out to all sectors of the creative industries, from community arts to architecture, food to festivals, fashion to photographers, and everywhere in between.
The survey is anonymous and the research team aims to use the results to lobby policymakers & stakeholders with a more complete understanding of how the creative & cultural sector functions in order to support recovery.
Please share far and wide to support & ensure your needs are represented.
Marketing automation software does what it says on the tin: it’s technology which relieves some of the pressures of marketing your business, product or service, by automating your marketing processes.
No longer just the secret weapon of larger enterprises, marketing automation makes campaigns for businesses of any size easier to manage. From email to social, websites to text messaging, automation technology works across multiple channels – and across different touchpoints in the customer journey too.
But with hundreds of tools available, where do you start?
Luckily, we have tonnes of experience with automation software at P+S. In this blog, we’ll break down why it’s worth investing in automation, how it all works, and give you five top tips to make sure it’s a success.
So, if you’re searching for a way to deliver more qualified sales leads with less supervision, nurture customers more effectivelywhile conserving your resources, and reduce your marketing spend while increasing sales opportunities, read on.
In short, automation software can do almost anything. One of the biggest benefits is that it saves you time and resources – no more having to hit ‘send’ on every action you take. Plus, automation tools give you one place to manage multiple marketing streams, collect customer data and customise your campaigns.
Some of the tasks automation software can assist with include:
With the right automation software, you can liberate your team’s time and creativity. So members are free to work on bolder ideas for attracting customers, free to aim for more ambitious targets, and free to expand your business into new growth markets.
But your team still needs to deploy, optimise and develop your marketing software strategy: team members will still need to do the thinking, while the ‘heavy lifting’ is carried out by the technology.
There are thousands of different MarTech providers out there, offering hundreds of marketing automation solutions. Choosing the right one can be a bit of a minefield.
The best place to start is by identifying your business’s most critical needs. Are you taking too long to react to customers’ buying signals? Or maybe you regularly find yourself chasing the wrong leads? Make a list of your most urgent issues – there will undoubtedly be a tool designed to solve them. Once you’ve covered the business critical, you can then increase this list to include ‘nice-to-haves’ to help you further narrow down your options.
It’s important to create tangible goals, too. Not only will these help you measure your progress after deploying your technology, they will also help you to ascertain whether the investment is worthwhile for your business – and to justify that choice to your stakeholders, too. Using SMART objectives is a strong starting point for developing goals that make the most sense for your business.
Whichever provider you decide is best for you, there are a few ways to optimise the approach further.
Whatever software solution you settle on, choose to focus on simpler automation processes first, using simple data sets. This could be pre-scheduling some of your social posts, or regular marketing emails. Once you’re sure you know exactly how well this works, and that you’re benefiting from doing so, you can begin automating more complex processes with more tailored audience segments too: personalised automated upselling for customers who’ve shown interest in certain products, for example.
Any campaign you’re managing with automation software should complement your existing marketing. This isn’t the opportunity to overhaul your tone of voice and begin bombarding people with daily newsletters. You’ll still want to focus on enriching your customers’ lives with relevant news, information and products.
Employing new software is easier when your team is receptive to the change. Who will drive its success within your business?
Identifying someone to be the internal champion of your automation software is a powerful move. Usually, this person is in a senior position, acting as an authority on the tech as well as a successful user of it. This person’s guidance and experience will also help you make decisions about training and support requirements, and put plans in place for the adoption and rollout process.
The goal here isn’t to just market as much as you can – it’s to increase the value of your brand to your customers, using automation to build a long-term relationship with them. Automation enables you to interact with them in a more meaningful and relevant way, to build brand loyalty at every point in their journey.
And, of course, this wouldn’t be a P+S blog without us mentioning measurable goals. As previously stated, setting clear, ambitious but achievable KPIs from the very beginning will allow you to measure your success. Lead scoring and nurturing data should form a part of these KPIs, and will help you to establish a business case for continued investment.
Even the strongest marketing team can benefit from automation technology. Half of the challenge of marketing today is collecting, organising and applying insights from a flood of customer data – which is easier said than done.
From website visits, to open rates, clicks, social engagement, events and forms – the amount of customer information available is truly staggering. But by analysing it all, you can identify key behaviours which can then become a trigger for marketing automation processes. It means you can immediately respond to those triggers, and exponentially improve the efficiency and value of your marketing.
At P+S we work with our clients to ensure their marketing automation software gives every customer a better, more personalised experience. We’ll save your marketing teams countless hours on repetitive tasks, and ensure your business never misses an opportunity to connect with customers across every touchpoint – no matter where they are in their user journey.
Plus, not only do we help you make more of your customer data, we also measure the results – and continually optimise them, to become even greater.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information