Great State is an independent, Bristol based, digital customer experience agency. We apply consumer insight to digital innovation challenges, to deliver exceptional customer experiences, at pace and with scale
Over the last twenty-seven years, we as an agency, have witnessed the countless ways consumers expectations of digital have transformed and seen a multitude of new technologies emerge.
A fundamental part of moving forward is embracing change, and that’s why we’re delighted and excited to announce a major shift in our leadership team.
Jinny and David have been promoted to the role of joint Managing Director. They will continue to report to one of our founders, Stuart Avery, who is stepping back into his position as non-executive Chairman.
Jinny and David are the driving force behind a new era of Great State. They have been an integral part of the agency’s journey, overseeing a period of significant growth in the last two years. They’ve helped to elevate our agency, well known as a leading digital product and service agency, to one famed for its digital customer experience work.
As joint Managing Directors, they are taking Great State in a new direction focussed on closing the digital expectation gap. Customers are continually underwhelmed by digital experiences that just don’t meet their expectations. We believe customer experiences can and should be better. The pace of change means that these expectations will move on extremely quickly and we need to stay ahead of that to deliver compelling and engaging experiences that deliver results for our clients.
Jinny and David will deliver the transformative capability of enterprise consultancies and tech partners with the creativity of an agency. All underpinned with a relentless desire for new, innovative, different, better and beautiful. To support this model, they’ll have a strong focus on combined working models that blend client/agency teams as well as utilising new technologies in both internal delivery and client solutions, resulting in more personalised end experiences.
As an experienced leader with a razor-sharp focus on agency operations, Jinny steps into the post from her previous position as chief operating officer. David moves from his former role as Division Director where he has grown our Defence offering. As a strategic partner, David has gained an unrivalled reputation for ensuring all Great State’s clients experience exceptional service and a great return on investment.
“I look forward to seeing the Jinny-David duo propel the agency, our people and clients into a new era of growth. They are both extremely impressive individuals but together they are a phenomenal team and a force to be reckoned with. Their complementary skill sets in agency operations and building strong client relationships, along with their relentless focus on quality provides Great State with something that is both industry differentiating and powerful.” – Stuart Avery, Non-Executive Chairman
Great State is an independent, digital customer experience agency. We apply consumer insight to digital innovation challenges, to deliver exceptional customer experiences, at pace and with scale.