Strategy Archives | Page 8 of 17 | Bristol Creative Industries

As more and more businesses shift towards digital platforms, data analytics is becoming increasingly vital for ensuring customer retention through a smooth and effective onboarding process.

A well-designed onboarding process, optimised through careful planning, testing, and data analysis, helps customers quickly understand your product or service, leading to long-term success with your business.

It all starts with Data Analytics…

Data analytics can seem scary at first. But it’s one of the most powerful tools in marketing and will help you generate a strategy that works and keeps on working.

So, here are five brief tips (see our website for them in full) for using data analytics to improve your onboarding process while enhancing your customer retention:

1. Identify key onboarding metrics

It’s all well and good saying analyse your data… But if you haven’t got any to start with, that’s going to be hard.

To begin with, identify which metrics are most important to track, these will be your KPIs (key performance indicators).

2. Use A/B Testing to refine your onboarding process

A/B testing is vital to help you refine your process by allowing you to test different approaches and identify which ones lead to higher conversion rates and engagement.

3. Analyse user behaviour data

Using Google Analytics, you will gain insights into which areas may be causing confusion or frustration, which may lead customers to drop off.

With this knowledge, you’ll find ways to improve the process and make it more user-friendly.

4. Leverage customer feedback

While looking at your numbers is beneficial, so is hearing directly from your customers about their experience. Gathering qualitative feedback, such as customer comments or surveys, gives you insights into specific pain points or areas for improvement.

5. Continuously iterate and improve

It’s important to continuously iterate and improve to keep your customers engaged and satisfied. Keep analysing data and gathering feedback to identify areas that need refining.

If you’d like to see our tips in more detail with examples, head over to our website.

Conclusion

Using data analytics to refine your onboarding process is essential to keep your customers happy and coming back. So be sure to keep improving to ensure a smooth onboarding experience that sets you and your customers up for success.

At Bopgun, customer retention is our bread and butter! If you’re feeling stuck and need some expert guidance, don’t hesitate to reach out to us.

You know everything there is to know about your area of expertise. Fantastic! Congratulations! But how useful is that if no-one knows that you’re a fountain of knowledge? Part of being an expert in any given field is making that knowledge available and accessible to those who need it. Writing business blogs is a great way to do this, but there’s more to it than that.

You could argue that if you download all the information in your head into one lengthy article, or one comprehensive website, you have demonstrated your knowledge and proven your expertise. I’m afraid it’s not quite that simple. Firstly, how many people will read one long piece of text in one go? Most of us are time poor and when searching for information we need, we want quick answers to specific questions. And even if we did stop and read all of that information in one go, we’re unlikely to remember it, or where it came from, for very long. By publishing content regularly, it keeps you top of mind. The more often people see your name pop up, the more often they will be reminded you know your onions!

To position yourself as an expert you need to be seen. This means the more places you can publish content demonstrating your expertise the better. This may sound daunting, but for example if you write a business blog just once a month, you can likely the use the content of that to create several social media posts to dot post periodically each week. If you can secure positions in relevant trade magazines or local publications relevant to your audience, with feature articles about your areas of expertise (not a sales pitch for your business) people are more likely to perceive you as an expert.

When you know everything there is to know about a particular topic, you might take this knowledge for granted. Don’t! Things change quickly, so make sure you keep up to date with changing technology, systems, suppliers, and trends. If the rest of the market has moved on and you’re still talking about an out of date process or service, your audience will quickly tune out and find another more reliable source of information.

Sounds obvious, right? But when you have all the answers, you might assume prior knowledge in your audience that simply isn’t there. It’s often useful to go back to basics, as well as covering more advanced topics and ideas within your field of expertise. To make sure you’re hitting the right note with your audience, ask them what they’d like to find out more about. Or think about what questions you get asked on a regular basis – if a few people have asked you about a certain topic, there are probably many more people looking for the same answers online. If they can find the answers from you when they need them, it helps to build your reputation as an expert.

There’s nothing worse than needing to find out more about a subject, landing on a website or finding an article in a magazine on that very topic, and not being able to understand a word it says because it is full of technical jargon. There is always a temptation to prove how much you know by using industry specific terms, technical abbreviations, and acronyms. But trust me, not only is it not necessary, but it will put far more people off than it will ever impress. Perhaps you want to talk in depth about legislation in your field, or the technical aspects of a new product launch. That’s fine to do, as long as you’re explaining it in a way your readers will understand, not just a way that you understand.

To position yourself as an expert, it’s best to separate the sales pitch from the informative resource as much as possible. if you are constantly trying to push your product or service on people, while answering their questions, they’ll start to wonder about your credibility. For example, if you’re a home improvement company writing a blog about different types of front doors and you only cover the benefits of the products you sell, visitors may not feel you’re offering them an honest, balanced view. If, however you talk about the pros and cons of every available door, whether you sell it or not, they’re far more likely to trust you and eventually buy from you for your expertise.

It’s not an easy balance to strike, to generate content that demonstrates your expertise, without appearing too pushy and without assuming too much prior knowledge from your audience. But when done well, positioning yourself as an expert in your field can generate a level of trust among your existing and potential customers that is truly valuable.

Think of your ideal client? How would the relationship be? Simple and easy? Low maintenance? Drama-free? When you’re juggling a million and one other things, smooth and breezy interactions seem incredibly appealing. But to build long-lasting and fruitful relationships with clients, our interactions need to be honest, and we need to create a genuine connection with them.

So how can we go from transaction to connection?

Be there in the storm and the calm

How do your clients see you? Are you the saviour who sweeps in to save the day in their time of need? Or are you the quiet confident, ready to lend an ear at any time? If you can be both, you’ll be in a good place.

It’s something David Ogilvy talks about in Confessions of an Ad Man:

“The head of an agency has so much on his plate that he is apt to see his clients only in time of crisis. This is a mistake. If you can get into the habit of seeing clients when the weather is calm, you will establish an easy relationship which may save your life when a storm blows up.”

To be able to help solve clients’ problems and challenges you need to be armed with the insight into what works for them, how they see success and what their goals are. To get an understanding of this goes beyond their top-level strategy, it’s what makes them tick on a day-to-day basis, and the more interaction you have the deeper your understanding will be.

Don’t flatter to deceive

Think your client’s product or service is flawless? Brilliant, be sure to tell them. But if it’s not, don’t flatter to deceive – there’s a strong chance it will come back to bite you.

Ogilvy has words of wisdom on this too:

“It is difficult for a doctor to tell a patient he is suffering from a serious disease, and equally difficult to tell a client his product has a serious fault. But the time comes in the life of every advertising agent when he must grasp this nettle. When I told one client that I had doubts about the consistency of his spaghetti, his reaction was to question whether I could do a good job for any product I disliked… On the whole, however, I have observed an increasing tendency on the part of clients to welcome candour.”

Tell people their offer is flawless, and they will expect immediate outstanding results. And if those results don’t materialise? It’s likely you’ll be in the firing line. Tell clients where you think their strengths and challenges lie and you can focus on amplifying the strengths and together you can work on the challenges.

For a well-functioning relationship, both parties need to feel free to speak their minds. It takes time to build trust but inviting honest feedback from clients from the off and accepting this without pride and hostility will set the tone for open communication as the relationship progresses. Sometimes the client will know their industry and market the best and sometimes you will have the expertise and ideas to change their perspective. But when you have established honesty and openness in the relationship, these discussions become constructive rather than destructive.

Build deeper relationships

Deeper, more honest and connected relationships with clients take time. But the investment is worth it. It will allow you to set realistic goals, expectations, and deliverables – and meet them. You’ll be better positioned to address bottlenecks and potential challenges. And you’ll be armed with all the information and insight you need to better report on your success.

Every relationship is different, but have a think about your current clients – do you really know what their motivations are? Have you a firm grasp of what success looks like for them? Are you investing the right kind of time with them? Do you need more face-to-face meetings and less reporting? Could they benefit from networking in your circle?

The easy client relationship might on the surface free your time up to concentrate on other things. But you might be missing opportunities to foster a deeper and longer-lasting connection.

If creative businesses and organisations are not made central to the government’s economic plans, the UK’s creative industries risk falling behind international competitors.

Following an inquiry into the future of the UK’s creative sector amid increasing global competition and technology-related disruption, the committee said the government’s approach can be categorised as complacent, missing opportunities and failing to recognise the sector’s commercial potential.

The UK is world leading in many specialisms within the creative industries, the committee said, but rapid technological advances are changing the nature of the sector, and international competition is rising.

“We heard mounting concern that the UK’s success was being taken for granted, and increasingly at risk,” the report warned.

Among the committee’s key concerns were the government allowing other countries to create more competitive tax incentives, proposals to relax intellectual property law which threaten creative sector business models and a “perception in government that DCMS [Department for Culture, Media and Sport] is the ‘ministry of fun’ rather than a key driver of economic growth”.

Julia Lopez MP, media and data minister within DCMS, referenced the “ministry of fun” description during the inquiry. She said:

Recommendations to support the UK’s creative industries

Baroness Stowell of Beeston, chair of the Communications and Digital Committee, said:

Related content:

Getting traction online can be tricky without the right approach, but with a bit of creative thinking, generating online awareness can be done for even the most seemingly ‘stuffy’ brands.

Digital PR is very important when it comes to SEO, links are crucial to the algorithm for Google, and other metrics like social mentions and branded mentions are great for building your brand online.

Digital PR and creative content outreach is one of the key pillars of Varn’s full service approach to SEO, and covers a wide range of tactics and strategies around research and competitor analysis, content creation, and digital PR/link building.

Here we take a closer look at digital PR and why it is crucial if you weren’t your business to succeed online and your website to rank well in search engines.

What’s the difference between digital PR and traditional PR?

There are a few key differences between digital PR and traditional PR even though they are often two complimentary channels.

Digital PR is a term which typically applies to more online activities and covers but is not limited to the following:

Traditional PR can often work as a stand-alone push and in many instances targets traditional media like print and television advertisements and placements. The ways that you measure success are also more apparent than with traditional PR.

Whereas a television campaign or print media advert may have reached a certain target demographic, tracking the actual numbers of people that saw it can be difficult and tracking the revenue impact is often even more challenging.

Whilst the tracking and right KPIs need to be set up in advance, measuring success is often easier with digital PR.

Brand mentions social media interactions and link coverage are all easier to track and set key performance indicators against. Other follow-on metrics can also be used like ranking increases when looking at SEO and the potential increased revenue impact from these increases in SERP performance.

What is the process for digital PR?

Once you have content to reach out with (be it survey data, products, commentary or infographics) it is time to put together the target publication list. We work with the client to understand their ideal placements and tie it in with data on sites that we know move the needle when it comes to SEO value.

Before we start with the outreach, we ensure we have a list of ideal target rankings that we want to improve. You need to drive the right keywords to the right pages, which is why developing a proper keyword map is crucial, this is typically done as part of the Technical SEO onboarding process in the form of an audit.

Once we have developed the list we work through it in our quality control process then start with the outreach. Leveraging a tool like Buzzstream is great as you can scale the outreach and gain better insights into how each campaign is performing.

After that comes the outreach, email scheduling software helps you greatly scale up the efforts, from that we can then get a more targeted plan together to get placements on sites depending on the individual publications content guidelines and tone of writing.

After the outreach, we report on the links attained and over time are able to measure the impact on rankings. If we are working on an ongoing campaign, then these reports are more regular and can help build up a better picture when it comes to the digital PR impact on SEO in terms of rankings.

The diagram below shows one of the key differences in the method of outreach for digital and traditional PR. Whereas with traditional PR you want to get the content in front of the right audience straight away, with digital PR you are just as concerned with getting coverage on high-authority websites and increasing your rankings within Google. This way you are able to interact with potential customers when they are browsing content, but more importantly when they are seeking out relevant services that you want to rank for.

How to measure success?

When it comes to measuring success with digital PR, the following metrics are great to have within your reporting toolkit:

All of the above are great ways to measure the success of campaigns, of course the ultimate aim is to build revenue and grow the business in a profitable way, but with more top of the funnel activities like digital PR having the above metrics to benchmark against is a great way to show the value of campaigns to clients and senior management.

Some of our digital PR case studies

Digital PR is a great way to create noise in your industry whilst also benefiting your SEO, at Varn our approach to digital PR is as transparent as it is effective. We always report on campaigns, and some get amazing results, others a slightly more muted, but we are always up front with performance.

The above tactics are great for getting a large hit of links from news relevant sites and also consistent links to support your SEO over the long run.

Get in touch to learn more

Digital PR is a growing industry and is a very important part of a strong ongoing SEO strategy. If you would like to learn more about digital PR and the benefits it could bring to your business then get in touch with a member of the Varn team.

We have put together campaigns in the past which have driven great results for clients both in terms of coverage and impact on SEO. Our campaigns are set up with performance in mind, which is why we are trusted to deliver on our promises.

As 2022 draws to a close we’re delighted to be ending the year with top-line growth of +40%. We’ve welcomed major new clients and projects including, Bristol Innovations, Loughborough School of Business & Economics, premium plant-based nutrition brand Vivo Life, Made Smarter Innovation, Medi-Tech innovator Radii Devices and law firm TLT.

We moved to a new home in Engine Shed in March, the natural location for our focus on scaling innovative organisations. From here we continue to support leadership teams in this enterprising region which recorded an investment flow of £1.1bn in 2021 – putting it into the top 20 in Europe.

Moving into 2023, we’ll continue to work alongside The University of Bristol, developing its commercial quantum offering, The Enterprise Sessions and other projects.

And our ongoing relationship with Vittoria, the world’s most advanced bicycle tyre company, has also flourished and we’ll continue to support the leadership team on global brand development. Notable achievements this year include supporting the launch of the 5-hectare Vittoria Park next to the brand’s HQ in Brembate Italy and advertising projects including the benchmark-busting OWN THE UNKNOWN campaign which brought about a collaboration with the Velosolutions team and percussionist Ian Chang.

We also captured the spirit of the brand for internal and external audiences with their Manifesto film.

“It’s been a fantastic year for Firehaus. We’ve worked with some inspirational people throughout 2022 who have maintained a visionary approach to the role of their organisation – even in these difficult times. Each of them is changing the world for the better and it’s great supporting them in that endeavour. We’re super-excited about what’s to come!”
Ian Bates – Founder and Creative Partner

Your brand – you’ve spent years getting it to the exact place you want it to be in and now it’s there, in that perfect position in your market. Your audience can now make an informed, rational decision on your brand. Everything’s perfect.

Let’s take a step back for a minute. It has become increasingly accepted that your brand is no longer simply your logo, or visual identity, but is more about the experience or environment linked to your business, product or service. Your brand can no longer be considered a vehicle through which to facilitate a desired transaction, from business to consumer. It shouldn’t even be considered the sole property of the business it is associated with.

Your brand is shaped by the relationships formed in that space in-between business and people, and importantly between people themselves. It is in this acknowledgement of brand being about relationships that we must appreciate two key points:

no relationship remains the same – relationships always evolve
no-one wants to be in a relationship with someone perfect
In order to have healthy relationships you need to appreciate that people will not seek to understand your brand intellectually. Decisions are very often not made intellectually but intuitively. What is important isn’t what people know about a brand, but what they feel about a brand.

Consider a personal relationship that may well be close to your heart – you and your mum. In one way your relationship with your mum will always remain the same, she is your mum and you are her child. That will never change. However, is that really your relationship, or is that simply a label?

Let’s consider the actual relationship you have with your mum over a lifetime. If we think about the relationship rather than the label we can see how our roles and expectations are constantly evolving. At birth we are totally dependent on our mum, without her we would die. As we grow into childhood we are nurtured by mum, but we are becoming less dependent. As older children / young adults we challenge mum, pushing for independence. Entering adulthood we become friends and equals with mum, still getting support and guidance but being able to share some of our own guidance. As mum ages we find that the dependency role switches, with mum becoming reliant on us and relying on our support. Throughout our life we remain mum and child, but the relationship is constantly evolving.

When considering your brand be aware that your relationship with people will evolve. Be open to changing roles and expectations.

So what about perfection? Well, how would you like to be in a relationship with someone who is perfect? Someone who never does anything wrong, is always right, always the best, infallible. Sounds pretty awful right? Of course it does because we know that no-one is perfect, we all make mistakes and bad decisions. That’s not a bad thing though, it is what makes us likeable. It’s what builds relationships as everyone is fallible, we are all prone to mistakes. ‘To err is human’.

So if you are hoping to build a relationship with people through brand then forget about trying to seem perfect. We are all fallible and prone to mistakes, but what that gives is the opportunity to show growth, improvement, self-awareness. Perfection leaves no room for improvement – it is a dead state. Forget perfection.

When considering your brand, consider it the ‘space in-between’. Your brand is the space in-between numerous contributing factors, such as your business, staff, product, visual identity, customers, detractors, the current environment.

This ‘space in-between’ must be a space of vitality, of evolution, of imperfection, if you want people to relate to the brand and the brand to remain relevant. This ‘space in-between’ is not static or stagnant, it is always in-process. It should be considered temporally rather than spacially. It will most often be appreciated and experienced intuitively not intellectually. When considering your brand – the ‘space in-between’ – it’s not rational, it’s emotional.

For over 20 years, I’ve been working in or running my own branding agency. First design side, and then moving strategy side, I’ve learned a thing or two in my time. However, there is one thing which I seem to learn but then need to relearn again and again, and that is the need for and the role of transparency.

Now, what has led me to relearning the need for transparency you might ask? Well, in my current role I am Brand Strategy Director. This means I’m not only responsible for the brand strategy work with clients, nor does it mean I’m only responsible for the rest of our strategy team. No, what I take this role to mean is that I am responsible for the understanding and application of brand strategy from the whole of the agency.

As a full-service agency, we have people doing all sorts of roles, from design, to development, to client partnerships. Everyone will, at some point, work with the strategy team on projects, and so I believe that the more they can understand strategy the better and more effective our agency’s work will be. Now, of course, in meetings people get a little window into what we do in strategy, but I realized that in order to really make the strategy teams work transparent I needed to find ways to open up our working. So, I decided that I would decorate the walls with some of the models and frameworks that we might use in a project. (See above)

The thing about them is, they’re not intended to give you an answer. In fact, even the best use of the smartest model only ever gives you an approximation of the answer. But for me, that is fine, because in strategy there is never really an answer, there’s just one of a number of answers.

So, I looked through the models I’ve used over the years, printed out some of the best and most used ones, and stuck them on the wall. This immediately led to some great feedback and some very interested people passing our strategy area. Conversations about models, their uses and application, and what they would be useful for, flowed freely. You see, once you put your ways of working out there, people are invested and interested.

In a project, models should be used as your hidden secret. We use them to create focus from a wide range of inputs, but we rarely show them to clients. They’re not really the best way to present work, so we use them as a tool for focusing our work, not presenting it. Good models should be used to cut, to hone, to give you less and not more.

Now there are many models I no longer use, they no longer meet my standards and have been dropped. As I said previously, I’ve spent over 20 years doing this, and one of the things I have learned is what models work, and which ones don’t. So, here’s a short list of a few of the models I still use, and what I use them for.

This model is old, and many people knock it, but I still use it. Why I use it is I find it a simple and helpful structure to work through one of the aspects of the context within which our brand exists – market forces. The six areas the PESTLE name stands for (Political, Economic, Social, Technological, Legal, Environmental) are still a good way to break down the market forces at play on a business and its associated brand. I find that they help me focus, but also they give an indication as to the areas in which a business has more to think about.

Yet again, another old model that doesn’t get much love these days. Well, I still love it. When we are researching a brand project there are two key areas we need to find out about – the context (market forces, audience, competition) but also the business itself. The SWOT gives us a very simple model to learn something of what the business is good and bad at, and where they see opportunities and threats. Now, the slight variation in my model is that I use a grid which sets out the strengths and weaknesses, and the opportunities and threats on the outer edges, but on the inside where they cross over there are four panels where you can start to set out strategies for improvement (S-O, S-T, W-O, W-T).

There are many models like this, but this is the one I use. It is a simple breakdown of a never ending process of evolution which every brand should constantly go through. Because, although we’ve just written a distillation of the brand, in reality the brand is always changing and shifting to a point. A brand is a dynamic entity which evolves over time. So, this model has four stages; Understanding, Clarifying, Communication, and Evolution. Understanding is your research phase. Clarifying is your distillation phase. Communication is your communicating phase. And Evolution is your listening phase. Keep doing these phases, over time, and your brand can shift and move at the right place and the right times.

The Marketing sales funnel is yet another old and supposedly broken model. Not as far as I am concerned it isn’t. Now, my approach to the marketing sales funnel is quite loose, and we don’t put strict rules on how we use it. What we do find it useful for is assessing what marketing touchpoint should be used for which part of the journey through the funnel. At the top of the funnel we are looking at Awareness, and so touchpoints such as OOH and TVC will feature heavily. At the bottom of our funnel we have Advocacy, so Google Reviews or user reviews may feature here. Really, we find the funnel a helpful tool to give our touchpoints a role and responsibility.

Finally, we move into the Experience ecosystem. What is this you might ask? Well, it is something that we do to give a function to every ‘moment’ a person comes into contact with our brand. A ‘moment’ is an audience-centered view of a touchpoint. Brands are shaped through ‘Associated Memorable Moments’, and every one of these moments in time should be used to encourage a desired action or reaction. Whether that action or reaction is just awareness of your brand, or is a driver to purchase, if you attribute a behavior you would like to encourage from that ‘moment’ you are creating a focus for everything you do. Make sure every moment is clearly identifiable as you, and is remembered for something you would like.

So, there are six models I use pretty often. Of course, there are many more worth using. From Kapferer’s Brand Identity Prism to Keller’s Brand pyramid, Stephen King’s Planning Cycle to Kotler & Armstrong’s 3 Product Levels. But remember, a model is only there to help you cut and refine. It will never give you the answer, and what you get out is only ever as good as the quality of research you put into it. As I said at the beginning, there is a value in and a need for structure.

There is an image of an advertising campaign poster making the rounds on social media that has been marked with comments that question the motives and manipulative methods behind the design (see below). It is a good example of social and cultural commentary being added onto a commercial poster, but it is far from a new idea.

The first time I became aware of this type of movement was in the 1990s, by a group called Adbusters. As a graphic design student, and taking great interest in designers such as Jonathan Barnbrook who were very social and counter-cultural in the work they did (and it turns out he was a part of Adbusters too), I was very interested in this movement. Although I didn’t join in with their activities, I followed them with some interest.

Adbusters have spent the 1990s, 2000s, 2010s, and the 2020s railing against capitalism and in particular advertising’s role in capitalism. Their magazine’s international circulation peaked at 120,000 in the late 2000s, but it has been their campaigns which have had more impact. Buy Nothing Day, TV Turnoff Week and Occupy Wall Street have all left their mark, but they are probably best known for their “subvertisements” — adverts which subvert the original message of the advert.

Blaming advertising for playing a central role in creating and maintaining consumer culture, they have used the creative skills and talents against advertising itself. They claim to be combating the negative effects of advertising and empowering its readers to regain control of culture. The big question they ask with all of their work is “Are we consumers and citizens?”

This is something I believe is an important discussion that those of us who work with brands need to have — are we creating enough space for people to be citizens as well as consumers? This is a big question, and one that brings other factors into play such as ‘brand purpose’ — is a corporate brand the best vehicle to promote a social or environmental purpose — but that is for another article.

Adbusters might have blazed the trail, but now groups such as Brandalism are picking up the ball and sprinting with it. Emerging in the UK during the 2012 Olympics, Brandalism has been using ‘culture jamming’ to rail against corporations with anti-capitalist, anti-consumerist and environmental concerns. Brandalism has also done a lot to expand the people who are able to take part in these activities, by among other things publishing ‘how to’ guides for things like opening poster sites.

Now, there are some who are against all of these ‘subvertising’ activities, but that isn’t my view. For me, they are an important addition to the cultural landscape, and can be a valid challenge to corporate power. On top of that, I think that some of the Adbusters and Brandalism work is some of the most creative work out there. Not only are advertising companies getting their work busted, it’s being improved upon at the same time.

If you’re interested in finding out more about this subculture, take a look at the books and websites below.

20+ years professional experience in brand diagnosis, strategy, realisation – improve experience, empower culture, achieve business objectives. MA Brand. Mini-MBA Marketing. Author, speaker, lecturer.

McCann has bolstered its strategy team in Bristol with the appointment of Sarah Warewinter. Sarah joins as Associate Director for Strategy having headed up IMA HOME’s insight and strategy team in Leeds for 11 years.

Prior to her time at IMA HOME, Sarah worked across a diverse range of sectors, with her portfolio including major brands such as Argos, Dr Oetker, Interflora, Jet2 and the NHS.

In her new role, Sarah will build on the strength of the existing team to deliver meaningful work for the agency and its clients. Talking about her appointment, managing director Andy Reid said: “Across the globe, McCann is known for providing our marketers with best-in-class strategic and creative services to help brands play a meaningful role in people’s lives.

“For us at McCann Bristol, Sarah’s appointment is central to delivering this core function, as we continue to proudly create award-winning work for our clients. Sarah comes with an impressive track record, along with a wealth of expertise across a range of sectors and I’m pleased to welcome her to our senior leadership team as we head towards 2023.”

Sarah added: “I’m really excited to join the McCann family. The ambition and direction of the business is really exciting, and I can’t wait to be involved in the next stage of growth for McCann Bristol.”