Strategic client services for growth: a workshop with Mette Davis
BCI Workshop
In this highly competitive industry, our value lies in the ability to become true client partners, as well as supporting other experts within our own businesses to deliver high quality, impactful work together.
This one-day interactive workshop will help participants shift from a more reactive, day-to-day account management mindset and behaviours, into a more proactive approach that drives accountability and action consistently – fuelling growth for the business. The session will be a mix of presentation, discussion, and practical exercises to put what you’ve learnt into practice.
Senior Account Managers and above, looking to up their game and take a more strategic approach to client servicing, Directors and owners of small businesses looking to build their confidence and develop their existing clients further.
> BCI member tickets are £259 + VAT
> Non-member tickets are £399 + VAT
All tickets included refreshments and a buffet lunch.
With a career spanning 25 years in the creative and tech industries, Mette has held leadership positions across client services and new business for large global networks. She’s also founded a start-up, worked for an industry association, and has been running her own consultancy and training business for the past 8 years facilitating positive change for companies, teams and individuals.
Throughout her career, Mette has pitched for and led multi-year, multi-faceted relationships for the likes of British Airways, Mars, McLaren Automotive, Barratt Developments and BT with a P&L responsibility of £10m a year across multiple accounts. She prides herself on her ability to develop brilliant long-term client relationships, enabling businesses to do work that they’re proud of, and that also delivers exceptional results. See Mette’s website here.
“Mette has just delivered fantastic sessions for our Client Services team. Her energy and enthusiasm are boundless along with her very relatable industry stories. I would highly recommend Mette and her business. You will benefit hugely (and have so much fun along the way). Best training I have had for a long while“. – Tracey Holloway, ThirtyThree.
“I love a workshop. We were lucky enough to have a really useful, inspiring and fun day with Mette on The Art of Client Servicing. Makes me value all the fab work the A team do here even more. Mette is brilliant – do get her in to spark you up asap!!!!” – Nicky Roberts, Activation.
Bristol Creative Industries is the membership network that supports the region's creative sector to learn, grow and connect, driven by the common belief that we can achieve more collectively than alone.
Feel More Confident At Work
1pm
-2pm
Online
Workshop
Confidence isn’t a given; it’s something we build over time, often behind the scenes. In this session, you will learn more about yourself and ways to boost your confidence at work.
F**kUp Nights Bristol
18:00
-21:00
The Square Club, 15 Berkeley Square, Bristol, BS8 1HB
Networking
Most people fuck up at some point…and nearly everyone lives to tell the tale.
Fuckup Nights is a global movement and event series that shares stories of professional failure. The event has been running in Bristol since 2023.
Events across the globe get three or four people to get up in front of a room full of strangers to share their own professional fuckup/mistake. The stories of the business that crashes and burns, the partnership that goes sour, the product that has to be recalled, stories like these will all be told.
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At this event we will have three fabulous speakers who are going to share their mistakes. No happy ending for any of these three stories!
Hanna Mepstead – was entrusted with the care of a politician’s daughter – and managed to lose her in London!
Steven Adjei – Steven will share his stories of a failed business, bankruptcy, and moral struggles!
Owen Jones & Fiona Graham will discuss nearly losing a key client following a rebrand.
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Hanna’s story is just one of the stories from her time as a celebrity’s PA. You might find out which one ‘on the night’!
In addition, Steven will tell us how he got duped out of hundreds of thousands of pounds in three continents!
Lastly, what do you do when a premium client hates your rebrand? Fiona from Devonia and brand consultant Owen reflect on a potentially catastrophic oversight.
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Let’s change the narrative, let’s #ShareTheFailure and learn from it.
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What’s Included
All tickets include a glass of wine or beer or two soft drinks plus some canapés (enough to keep your hunger at bay until later in the evening).
Timings
6:00pm – Doors open & networking
6:30pm – Canapés
7:00pm – Presentations start. Each presentation is 10 minutes with 5 minutes Q&A
8:00pm – Networking & drinks
9:45pm – Close
Your host
This event is organised by David Gilroy, Managing Director, Conscious Solutions. A serial entrepreneur David has for the last 30 years worked exclusively in the online space having been part of the early management team at CompuServe, cofounded Sift and for the last 20 years led the team at Conscious Solutions, the UK’s leading digital marketing agency for law firms.
Tickets
Anyone can come to the event. Square Club members get discount, email [email protected] for your discount code.
Crafting connections: How to tell your story and grow your creative business
12:30pm
-1:30pm
Online
BCI Webinar
Hilary Salzman explores how storytelling can help small creative businesses connect with customers, collaborators, and communities. You’ll learn why your unique story matters and how it can shape how others understand who you are, why you do what you do, and how you can help them.
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