Phoenix Wharf created a candy-coloured fantasia at the Bradford site. The hospitality outlet was funded by investment from the show’s host, Lord Sugar, now also a partner in the business. The 144 sq m, 55-cover, sit-down ‘Oh So Yum!’ dessert parlour is the flagship for the brand, set to ‘take over the dessert world’. The immersive, ‘wow factor’ space, is inspired by Harpreet’s desire for a clean-lined, Willy Wonka-style interior experience.
A big thank you to the project team and Harpreet Kaur for helping to make the project come to life.
You can view the project entry on the Better Future London Design Awards here.
What’s on your Christmas list 🎁. Nailing your new business strategy so you are confident in achieving your 2024 targets 🚀is probably very high.
So in the spirit of Christmas and to broaden my network I would like to offer 1hr free of charge consultancy to agency founders, CEO’s or senior new business folk. A chance to validate your thoughts and pick my brains. I have 6🎄FREE 🎄1hr new business strategy sessions up for grabs.
I can’t promise mince pies but you will leave with an actionable plan to kick start your new business strategy and get you on the right track to deliver your 2024 targets.
😃 I’m excited for these sessions so please message me to book in your free 1hr session 🤶
Short-form social media video content is short, snappy, informative, or humorous videos that are posted on social media by brands and businesses to gain the attention of their target audience. The ideal sweet spot is somewhere between 30 – 60 seconds.
So why is it important to utilise this type of video content as a business on social media?
It’s a proven way to reach new audiences by incorporating it into a multi-media social media strategy. Plus, it’s a cheaper way to reach new audiences if you are currently operating on a limited budget and can’t yet afford to outsource to an agency or hire a marketing team. Whilst it may not promise the same reach and consistent results as running correctly optimised ads, these ads rely on a solid foundation of organic social media content to be successful- and this content will benefit from short-form video content!
But as great as that all sounds, what if you are a time-short business owner, or just have limited experience when it comes to social media content creation?
We’ve compiled our top 3 favourite video and reel / TikTok editing apps to help you create post-worthy content whilst saving time. They are all affordable and easy to use, with plenty of features and video templates to use.
Pros:
Cons:
Pros:
Cons:
Pros:
Cons:
If you are just starting out and need an app for some basic video editing, it probably won’t make a difference which one you use. They are all fairly cheap, and CapCut is completely free. Once you become more confident and decide to replicate specific social media trends or look for specific video editing features, transitions, or filters, it’s likely you will find one of the above suits your business better.
Thankfully, they all at least offer a free version or free trial to test out the app before investing in a monthly subscription.
Trusty Social is a social media marketing and management agency. We work with busy businesses to improve their online presence through social media, while positively impacting the world and donating 3% of our profits to social justice initiatives each year. Find out more by visiting here and get in touch with us here!
Google gathered in Dublin earlier this month for its latest Partner Summit. With an emphasis on AI-first marketing, the keynote talks were indicative of the huge shift towards automation in the digital marketing landscape. We have compiled a handy review of the main takeaways from the event, with some insights on how Google views the future of AI and its products.
The tech giant has a big belief that harnessing AI makes computing and information more accessible for users. They also believe that the pivot to AI-first strategies is the most significant shift in digital marketing since the move to mobile. And it’s forecasting that the advertisers who embrace this change, harnessing AI’s full potential, are poised to dominate their spaces.
With multiple channels and touchpoints available to customers today, engagement is becoming increasingly complex. Traditional manual data processing methods are struggling to keep up, which is where AI steps in. Google highlighted the marked improvement in campaign performance when utilising AI – a whopping 20% improvement in results, which jumps to 35% when combined with human expertise on top. They still need us! For now.
Google sees the new frontier as having three main challenges;
Skills – they promise to support their Partners, helping to upskill our teams.
Data quality – Google believes AI is the answer to data quality issues.
Testing – their teams have been busy testing and they noted that the pairing of PMax and Search resulted in an impressive 18% incremental performance boost to campaigns. They see testing on accounts as a major route to success.
There’s a considerable rise in user privacy sentiment, 85% of users want their online activity to be private, but they also want it to be free – with 75% saying they prefer not to pay. And with 75% of the global population expected to fall under privacy laws by the end of this year, the emphasis on privacy has never been higher. Google stressed that consented data is the fuel for AI. there was a particular focus on ensuring user trust and acquiring proper consent. They stressed the necessity for web banners seeking user consent.
The phasing-out of third-party cookies demands a new approach to data collection and measurement. Google will use AI and first party data to fill in the gaps and predict measurement. GA4, and the use of Google Tag (g-tag) offers heightened privacy so this was an important evolution for Google.
The role of social media marketers has become increasingly intricate, balancing new platforms, ad fatigue, and stagnated growth. Feeds have evolved from places to catch up with friends and family, to entertainment platforms and places to discover products. Notably, Google believes that Youtube creators have emerged as a trusted source, with surveys citing 98% more credibility in Youtubers than creators on other platforms.
The changing dynamics of online shopping journeys are redefining how marketers approach marketing campaigns. The messy middle has got really messy.
Google unveiled a new(ish) campaign type – Demand Gen (repackaged Discovery Ads with new features?) . This multi-format product, which serves both images and video in a single campaign type, displays across Youtube, Shorts, Discovery, and Gmail. Google wants to highlight it’s access to well-defined audiences for Demand Gen, utilising search data to leverage specific user intentions. Uploading first-party data into Google to create lookalike groups can significantly enhance audience targeting.
A suite of tools has been introduced to make the ad creation process smoother. Converting landscape videos into portrait format, A/B experimentation for assets and an intuitive ad creation flow with live previews are among the many tools available in the new Demand Gen product. In addition, Max Click bidding strategy is a notable new feature, likely to be a game-changer for many awareness campaigns.
The big takeaway:
The Partners Summit in Dublin was a clarion call from Google for agencies and businesses to lean into the future – a future powered by AI, but with an unwavering focus on privacy and user experience. At Varn, we’ll be working to integrate these insights into our accounts, ensuring our clients stay ahead of the curve in this rapidly evolving AI age.
[This article originally appeared on LinkedIn here].
9 years ago this week I accepted a role to join Dan Fallon and team at a small independent PPC Agency in Bath called SearchStar. The best career decision I’ve made (so far!).
4 and ½ years later we signed the paperwork to sell the Agency to a much larger corporate.
At the time of writing, that was 4 and ½ years ago (quick maths).
Recently, noticing this symmetry and feeling a little nostalgic, I’ve been telling stories about our time there to anyone who’ll listen. Especially the things I think made SearchStar a success*. I thought I’d write them all down (so I don’t forget) and share them (just in case they’re of use to someone else).
To keep the symmetry, there are 9 lessons learned.
See if you can spot the theme that connects them all.
It’s important to stress here, these are the things I think made SearchStar a success. Others may think differently, however, still being good friends with the old leadership team, I’ve shared this with them and they all broadly agree.
It’s also important to stress that the Agency was already doing well and had an excellent reputation when I joined. This is my take on what we put in place to build on those foundations.
I think these lessons largely apply to anyone running a small to mid-sized service or consultancy organisation.
SearchStar team, do you agree? Agency owners, does this resonate? Clients, is this what you’d expect in your Agency?
1) Build a senior team to challenge you: Founders can’t do it on their own. You need to be confident investing in capable senior people who will challenge your thinking. Dan very smartly put together a Leadership team comprised of talented people like Donna Moore, stephanie iles, Edward Arnall-Culliford and Emma Chun, who I was very lucky to work alongside. We not only had different skills, but we had different characters, views and experience. Luckily we all got on well too. Ultimately Dan had the final say but he allowed the team to challenge his thinking; I was a part of many discussions which resulted in more balanced decisions as a collective.
2) Promote from within: If you’re growing a business you need great people in that business to do a great job. Once you’ve found that talent you need to hold onto it. We’d occasionally recruit externally (the rate of growth demanded it) but, whenever we could, we’d find ways to promote people internally. Hesitate at this and the talent will leave. Do it quickly and the talent will repay the investment. Loyal stars like Laura Pinney, Jo Phillips, Hannah Miller, Jack Sladek, Vicky Cridland and Ian Batten are testament to that.
3) Share responsibility: Once you’ve got talented, capable people working for you, leave them to get on with their jobs. Don’t micromanage them. Don’t force them to follow rigorous processes. Don’t treat them like robots. But do provide them with an idea of how you think “great work” is achieved and let them find their own way of delivering to the same standard. That way, every single member of the team can find a way of adding value, in a way that works for them.
4) Share the reward: If you’re sharing the responsibility, you should share the reward. Not just by paying a salary, but by rewarding the success of being a profitable, growing business. Dan made the more senior people in the business shareholders, a few others had share “options” and everyone shared the profit (either through dividends or a 6-monthly performance related bonus). The impact of this on-going collective reward was a huge factor in us achieving our goals.
5) Have a clear business development system: We had great Sales & Marketing people (I’m looking at you Donna, Staph and Nick Livermore) and they put some great tactics in place (anyone old prospects remember Steph randomly dropping in to see them to deliver mince pies?!). But more importantly we had a great pipeline strategy. I won’t detail it here (ask me in person) but it was essentially:
Content > Target Prospects > Quality Events > Free Health Check > New client
6) Offer high quality “supplementary” services: You need to be clear on your core service offering – in our case it was performance media – and you shouldn’t dilute this (personally I’m not a fan of “full service agencies”). However, that doesn’t mean you can’t offer supplementary services that
For us those services were Conversion Optimisation, Analytics and Programmatic Display delivered by incredible specialists like Jarrah Hemmant, Jamie Willmott, Jon Boon and Rob Langan.
7) Demonstrate value to clients: Don’t get sucked into charging for time, or outputs, or dashboards, or, worse still, performance related fees. Instead, focus on understanding what challenges your client has and demonstrate that you’re finding solutions and providing insights. Clients’ businesses will be more successful if you’re providing them with this sort of value. And if it’s impactful enough, they won’t care how long it took you or how well it was presented in the report. (This is even more critical now, as Automation and AI increase the need for the “person” to add meaningful value).
8) Keep communication balanced: It’s important to be open with what’s happening in the business and what’s steering decisions. But that doesn’t mean you have to share everything. We’d share everything amongst the Senior Leadership Team, share most things with the Managers and Team Heads and regularly give business status updates to the entire team provided there was something interesting or relevant to share. I’m not sure it’s possible to get this exactly right, but I’m pretty confident that sharing everything with everyone is unnecessary and hiding important things breaks trust.
9) Don’t dictate the Culture and Values: If you asked 10 employees what the SearchStar culture was, I think you’d get 10 slightly different answers. If you asked them what the SearchStar values were I think they’d probably struggle to give an answer at all! However, I think the vast majority of people who worked at SearchStar would say that it was a fun place to work where people supported each other and built genuine friendships (in fact, 4 different SearchStar couples are now married!).
Ultimately I think we fostered an environment where people truly cared.
The sense of shared responsibility and reward meant we let people be grown-ups, so the culture developed organically. The annual Christmas trip abroad was the closest thing to tangibly represent our “culture” (memorable times in Berlin, Reykjavik and Dublin!).
We were pretty relaxed about the leaving it to develop naturally then, but I think it’s probably much more important now – with a significant share of people working remotely – for the leadership team to steer the culture and be very clear on values, in order to achieve collective goals.
That sums up what I think were the key ingredients.
Did you spot the theme?
There isn’t a specific decision or strategy that was responsible for our growth, but I think there’s a clear link between the things I’ve outlined above:
The People.
There are lots of other things I could mention and I’ve probably forgotten some others, but these are the elements that I feel played the most significant part in our success. We had some support from amazing clients and suppliers too, but I’ve focused on the internal aspects for which we had most control.
It’s testament to what a great bunch of people we had at SearchStar that alumni include the likes of:
I’m delighted and proud to watch them flourish knowing that the successful time we had together provided them with a brilliant launchpad to what they’re doing now.
If I haven’t mentioned you in this post, sorry. It’s not because I don’t think you played your part, it’s just that I can’t mention everyone!
*What do I mean by “success”? SearchStar was founded in 2005 in Bath (UK) by Dan Fallon as a pure play PPC Agency. It grew to become a 60 person Digital Agency specialising in Paid Search, Paid Social, Programmatic, Conversion Optimisation and Analytics. Through the 5 year period mentioned above: Revenue grew 25-35% YoY, we smashed through the much sought after “£1mn” profit mark, the team grew from 18 to 60, we won & retained multiple DRUM awards, worked for organisations like Danone, Mars, National Trust and Intrepid Travel and sold for a healthy valuation that many would be envious of. In my opinion, this qualifies as “success”. 😊
JonesMillbank, Bristol-based video production company, has won a competitive pitch to work with I heart Wines on their 2024 TV ad campaign.
The wine with a big heart has chosen the production company that connects brands to people to reach and resonate with their loyal customers and new converts alike.
The campaign will align with a brand refresh that comes 13 years after launch.
“The win is a fantastic opportunity to work with an exciting brand that’s bubbling with personality, sass, confidence and authenticity.”
“When we were invited to pitch we knew we had to go for it. We’re incredibly proud that the pitch was led by our 26-year-old in-house creative and director Abbie Howes. She completely embodied the brief and their audience.”
“Our concepts hit all the right notes and we’re delighted to have been chosen to work directly with Freixenet Copestick”.
Emma Fogerty, Senior Brand Manager at Freixenet Copestick said “we are absolutely thrilled to announce that we have chosen JonesMilbank to be our creative partner in producing our new TV ad. We’re excited to embark on this journey together to bring our ideas to life and see the creative vision take shape.”
***
JonesMillbank are a full-service video production company.
They work in-house with a talented team of multi-disciplined creatives, telling authentic stories for a range of clients such as Delivery Hero, IDLES, SOHO Coffee Co and University of Bristol.
jonesmillbank.com | 01173706372 | [email protected]
In the realm of links, it’s important to recognize that not all links are of equal value. The quality of a link, as perceived by Google and the end user, depends on various factors.
We have covered links in a lot of detail in the past including how to measure the value of a backlink to your site and how to get links in the first place, this week we look at anchor text optimisation, and how it can be used to strengthen your offsite SEO and backlink profile.
Anchor text is the clickable text within a hyperlink. It is a visible and often underlined part of a web page or document that, when clicked, takes the user to another web page or resource on the internet. Anchor text serves as a brief label or description of the linked content, providing users with a clear idea of what to expect when they click the link.
There are several different types of anchor text that you can use when you are creating content for your site and they all have a role to play when it comes to SEO.
Definition: This type of anchor text precisely matches the target keyword or phrase you want to emphasise.
Example: If your focus keyword is “digital marketing,” the anchor text used would be “digital marketing.”
Usage: Exact match anchor text can be potent for SEO when employed naturally and sparingly. However, excessive use may raise suspicions with search engines, potentially leading to penalties.
Definition: Partial match anchor text includes a portion of the target keyword or phrase, often in combination with other words.
Example: For the target keyword “best SEO practices,” the anchor text might read “learn about the best SEO practices.”
Usage: Partial match anchor text strikes a balance by incorporating keyword elements while providing additional context. It can be effective for both SEO and user understanding.
Definition: Branded anchor text employs the brand or company name as the clickable text.
Example: When linking to Apple’s homepage, the anchor text simply states “Apple.”
Usage: Branded anchor text is vital for establishing brand recognition and identity. It’s also a safe choice as it’s less likely to trigger search engine penalties.
Definition: Generic anchor text consists of non-specific phrases like “click here,” “read more,” or “learn more.”
Example: “Click here to read the latest news.”
Usage: While not particularly descriptive, generic anchor text enhances user experience by providing clear guidance on where to click. However, it holds less SEO value due to its lack of keyword relevance.
Definition: Image anchor text pertains to links associated with images and is derived from the image’s alt text.
Example: Clicking on an image with the alt text “digital marketing services” is equivalent to clicking on anchor text with the same text.
Usage: Image anchor text is critical for optimising image-based links. It aids search engines in understanding the linked image’s content and contributes to SEO efforts.
Anchor text first and foremost is designed to aid the user experience, if you are using exact match anchor text that does not make sense in the content it is linking from then this will not be a good user experience and it will not have a positive impact on SEO. It is meant to give the user an idea of the content they are clicking through to, this goes for both human users and search engines crawl bots. In terms of its purpose for SEO, there are a few use cases that include optimisation for specific keywords, better internal linking and backlink building from other sites.
If you are looking to optimise both your internal and external links for your site, make sure you use the following best practices to improve SEO without appearing spammy:
Relevance is Key:
Ensure that your anchor text is relevant to the content it’s linking to. This helps users and search engines understand the context of the link.
Diverse Anchor Text Types:
Use a variety of anchor text types, including exact match, partial match, branded, generic, and image-based, to create a natural-looking backlink profile. Avoid overusing any one type.
Keyword Research:
Conduct thorough keyword research to identify relevant keywords for your content and use these keywords naturally throughout your content.
Contextual Linking:
Embed your anchor text within the context of your content, it should flow naturally within the sentence or paragraph.
Natural Language:
Write anchor text that sounds like a natural part of the content. Avoid overly keyword-stuffed or forced-sounding phrases.
Avoid Over-Optimization:
Don’t over-optimize by using exact match anchor text excessively. This can trigger search engine penalties. Use exact match sparingly and strategically.
Branded Anchor Text:
Include branded anchor text when appropriate, especially for links to your homepage or brand-specific content. It builds brand recognition and trust.
In addition to its potential to drive better results for your offsite SEO, anchor text is also an important element of your internal SEO.
Using a tool like Screaming Frog, you are able to find internal links within your site, and these are crucial when it comes to signifying to Google what the important pages are and where you want the link equity spread. Using the following steps, you can start to optimise these internal links from an anchor text perspective:
1. Use a tool like Screaming Frog (or Google) to find mentions of a keyword you are looking to target on your site, for this example we are looking to increase our internal links for ‘SEO audits’.
2. Dive into the specific pages and find mentions and content that makes sense to include a link back to the SEO audits page for:
3. Add the link! Rinse and repeat, keep track of the ones you have tweaked and you are well on your way to building optimised internal links (with sensible anchor text on your site).
If you are interested in our SEO audits or want to learn more about how anchor text and both internal and external links can improve your SEO, then get in touch with the Varn team today.
Bristol Creative Industries is supporting jfdi with the 7th annual jfdi/Opinium New Business Barometer. This report is an absolute necessity for anyone who has a focus on building their agency’s new business as it will arm you with valuable insights and industry-wide stats to benchmark your performance.
If you’re an agency owner, managing director or part of your agency’s senior management team, please take a few minutes to complete the survey and you’ll receive a copy of the unique report as soon as it’s available in the new year.
In return, as well as the free report, you’ll:
jfdi will run a dedicated online roundtable for the BCI community if we get 30 responses from the region, so we encourage you to complete the survey and help make this happen.
jfdi help agencies grow by winning new business. The team are privileged to have worked with over 1000 agencies – both large and small and across marketing disciplines. The one thing they all have in common is their ambition to grow. For these bold and ambitious agencies, jfdi offer a mix of strategy, creativity and action that works in the real world not just in workshops and away-days.
SEO is more than merely optimising the text on a page for search engines. It is important to design the overall user experience, including the visual components. This experience depends heavily on images, which, when properly optimised, can significantly boost your site’s SEO performance.
Each part of SEO’s multifaceted approach is crucial to the overall success of a website’s exposure. Images among these aspects are frequently disregarded as merely cosmetic features. But nothing could be further from the reality than this notion. When used correctly, images are crucial to SEO.
Humans are naturally visual beings. Studies show that text is processed by the human brain 60,000 times slower than visuals. This implies that the photos you use on your website can leave an immediate impact on visitors, often even before they start reading. Utilising captivating, pertinent photos can hold the attention of your audience, ensuring they stay on your site longer, lowering bounce rates, and letting search engines know that your material is valuable.
Without any pictures, try reading a thorough article about the old Roman buildings. Sounds difficult, huh? Images give context, aid in the visualisation of complicated concepts, and increase the accessibility and digestibility of knowledge. Users may spend more time on your website as a result of their improved comprehension, which will help your SEO.
Although text is necessary, large passages of it can become boring to readers. Images provide a respite, which improves the taste and enjoyment of the information. User experience is important, but search engines also favour websites with rich, varied information for their users.
Engaging visuals are more likely to be shared on social media sites, especially infographics or original graphics. Increased social sharing can result in increased visitors, better brand recognition, and perhaps even more backlinks, all of which are good things for SEO.
Users can access your website through entirely other channels thanks to image searches like those on Google Images. By making photos SEO-friendly, you can attract visitors who may be looking for visual information that is directly relevant to your niche and open up a new channel for organic traffic.
The significance of visuals is amplified by the growing prevalence of mobile browsing. Large amounts of text might be overwhelming on smaller screens. Images help to break this up, making the surfing experience for mobile users more pleasurable and less intimidating. Images are essential to mobile SEO since search engines use mobile friendliness as a ranking factor.
In the digital sphere, images are a captivating form of communication. However, if not optimised properly, their potential can be wasted, resulting in longer loading times and lost SEO prospects. Let’s examine the numerous strategies you may employ to fully leverage the potential of photos for the SEO of your website.
If you want to understand how to learn SEO, images are an important factor to take into account. Selecting the best image for your text is crucial before moving on to technological optimisations.
While stock photos are convenient, original images, whether they’re photographs, illustrations, or graphics, resonate more with audiences. They add a unique touch to your content and can increase trust and credibility.
Make sure the image complements and closely ties to your content. An unnecessary graphic can perplex readers and distract them from the point you’re attempting to make.
Once you have the right images, the next step is to ensure they are technically optimised for web use.
Different image formats are used for various purposes:
File sizes can be decreased without a noticeable loss of quality using programmes like Compressor.io or TinyPNG. Keep in mind that faster loading times result in reduced file sizes, which is essential for both user experience and SEO.
Making sure that photos appear correctly on devices of all sizes is essential in a world that is constantly moving towards mobile. You can instruct browsers to display various pictures dependent on the device’s screen size by using HTML properties like’srcset’.
Alt text and titles aren’t just afterthoughts; they play a significant role in image SEO.
A text description of a picture is known as alt text, or “alternative text.” It should be succinct while still being descriptive enough to convey the meaning and goal of the image. It helps search engines and users who are blind understand the image.
Alt text has two purposes: it improves accessibility and increases SEO. Screen readers will read out the alt text, which captures the spirit of the image, for people who are blind or visually handicapped. Because search engines cannot “see” images the way humans can, the alt text also gives search engines context. The relevancy of your material in search results can be enhanced by an image that is well-described.
Should your alt text contain keywords? While it might be advantageous, it ought to be carried out naturally. Keyword stuffing can lead to poor user experience and may even be penalised by search engines.
The title attribute offers additional information and is often displayed as a tooltip when a user hovers over an image. While not as crucial as alt text for SEO, it can enhance user experience.
In the information-rich digital age, it is crucial to present content in a logical and understandable way. Structured data and detailed outcomes now. These words may sound like high-tech jargon, yet they are crucial to contemporary SEO and user experience.
A defined framework for categorising the content on a webpage is called structured data. Webmasters can give search engines detailed information about the content, its context, and its relationships by employing structured data. In essence, it functions as a “cheat sheet” for search engines regarding what is on a page.
Structured data comes in a variety of formats, but the following are the most used ones:
Search engines attempt to comprehend the context of the material when they crawl a website. This procedure is aided by structured data because it provides clear hints as to a page’s intent. For instance, structured data can tell a search engine whether the word “Avatar” on a page relates to the James Cameron movie, a user’s online profile image, or a philosophical idea.
When search engines are equipped with the additional insights provided by structured data, they can create enhanced search listings, known as ‘rich results’ (previously referred to as ‘rich snippets’).
Image SEO optimisation is a complex procedure that involves more than just resizing. You may improve both the user experience and search engine rankings for your website by comprehending and putting into practise a variety of optimisation tactics.
Until recently, the menopause was something that was not understood and not talked about in equal measure. But after several celebs spoke about their experiences, it became something of a hot topic, with many ‘experts’ appearing to offer help, like tips for a ‘menopause diet’.
We needed to cut through this noise when we created the Hartwell brand. This was different: its founder Natasha Hartwell was a nutritional therapist who based her work on science and evidence-based results, and made real-world, practical suggestions. This was a real expert who could actually help with the symptoms of menopause, and help people feel like themselves.
Hartwell’s approach was a fantastic differentiator and a great place to start, so we began the process of building the brand around this strong core idea.
As with any branding, whether we’re creating a brand or refreshing one, we need to understand what makes it unique, what makes it tick and what makes other people care.
We started a deep dive into Hartwell’s way of working, including how it does it, what it values and its ambitions. The answers to these big questions would help define the new brand’s values and personality, which would lead us towards how the brand should look and feel.
Hand in hand with that, we also carried out an audit of the busy world Hartwell would be entering, specifically focusing on the menopause diet market. What were existing competitors doing? And was any of it working? We discovered an ocean of word salad, bland imagery and ‘mumsiness’, with very few examples of brands who really knew how to communicate what they were doing.
We held a focus group for people going through menopause, to find out about their general experience and if they had tried menopause diets. It was clear that they felt unseen and unsupported, and were suffering emotionally as well as physically.
Our research showed us that to reach as many people as possible, Hartwell had to be very clear with its messaging, putting its unique science-based approach front and centre. But to connect emotionally, this clarity had to feel personal. As a result, we made the decision that the voice of Hartwell would be Natasha, so it would be all written in first person, and talking directly to the target audience – just as it would be in a one-to-one consultation.
This connected perfectly with the decision to use Natasha’s surname as the name of the brand (her name, her voice) and also helped to complete the circle with the logo, which feels like a signature.
This hand-drawn logotype not only gives the brand a personal, human appeal, it also shows that Natasha is not afraid to sign her name to her work. The brand’s confident because its work is based on evidence – Natasha knows that she can genuinely help her clients.
We created a stacked version of the logo too, primarily to work with social media and smaller spaces, but also with one eye on the future, where ‘Eat well’, ‘Live well’ and other variations could be used.
The logo had been developed as part of a stylescape. These are visual explorations of a brand driven by a core thought, and include everything from brand palettes and imagery through to typefaces. They’re a great way to ensure everything is designed as a family, not in isolation, and to see the entire brand working together.
This particular stylescape was based on the idea of empowering clients, factual information, non-judgemental advice and friendly support. Those building blocks led us to a colour palette that was vibrant and earthy, warm and dignified. We purposefully kept away from a palette that was overtly feminine.
Brand imagery centred on collages which connected the way of life our audience wanted to get back to, with nature. The collage construction gave us the scope to tell infinite stories, while the connection to nature was a common theme throughout the work, coming both from Natasha’s understanding of nutrition, and people’s connection to cycles.
Finally, and developed from the hand-drawn logo, we introduced the squiggle. This graphical motif doesn’t have a defined form, and instead is unique each time it’s used, just like Hartwell’s clients and the advice Natasha gives them. The squiggle device can be used to frame text, create direction or simply bring some visual interest to a design, and helps to bring the whole visual identity together.
As part of the brand launch, we designed and wrote the Hartwell website. We initially mapped out a number of user journeys so we could design the perfect UX for the busy audience. Our goal was to show enough to prove Hartwell’s credentials, and then invite the audience to take the next step by getting in touch. Copy was therefore kept to a minimum, with the approach being to balance the warm, personal tone with the science that backed it up. This was helped by the brand fonts, the soft and warm New Spirit, paired with the strong and steady Elza Text.
The look of the site mirrored this balance, with a clean look punctuated with lifestyle/nature combination images that brought energy to every page. With minimal copy, the space in the design really helped to deliver a fresh experience, in contrast with nearly every one of Hartwell’s competitors.
The finished brand feels like a modern lifestyle/health brand (not a faddy menopause diet plan), which has the confidence to show what it can do, without having to tell its audience everything it can do.
Find out more about Hartwell Nutrition here
