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AgencyUK launch NHS campaign to change frontline consumer behaviour

30th March 2022

AgencyUK have announced the launch of the latest NHS public campaign which is designed to encourage people to call ‘111’ rather than ‘999’ when they have non- emergency minor conditions.

The campaign activity is aimed at high risk groups in deprived areas, those with poorer access to GP care, or people with small children, young adults or older youth, who live close to emergency departments or far from urgent care centers and without easy access to transport.

Although national awareness of the existing ‘111 help us help you’ campaign is high (of those surveyed, 98% were aware and 72% had used 111) there is still a requirement to continue encouraging consumer behaviour to change, particularly in these deprived areas.

The figures in Bristol (61% used) and 80% in North Somerset and South Gloucester is lower. NHS Bristol, North Somerset and South Gloucester CCG (BNSSG) also have targets to increase these numbers by a further 10%.

Taking a more direct, harder hitting approach is unlikely to work, and this was demonstrated following a programme of qualitative research conducted with people in these target audience groups. The agency and NHS team have developed a proposition and creative campaign that is clear and simple, showing the benefits of dialing 111 through illustrations.

“The campaign is simple in encouraging people to use 111 by showing how the service provides immediate advice and guidance for those who need help right away. The graphics can be easily understood and have been brought to life in the digital and outdoor elements created by AgencyUK.” says Dominic Moody, head of communications at NHS.

The integrated campaign leverages social media as well as traditional (OOH) and digital out of home (DOOH) formats such as buses, posters and interactive display screens.

Sammy Mansourpour, managing director, AgencyUK says “Working with the NHS is always a privilege, and as a leading brand communications agency our team have always felt an overwhelming sense of responsibility when it comes to helping improve our national services. We’ve been pleased with the media selection and KPI’s being applied to this campaign and look forward to seeing the impact it will make. The message is clear. Think 111 first.”

AgencyUK are an independent brand communications agency. The company has demonstrated significant growth over the past 12-months, contributed by the rapid expansion of their life science and healthcare portfolio. NHS is the latest major account win for the agency in the past 12-months.

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