News

Keeping hold of people inside and out – Part two: Clients

BCI Workshop

13th Mar 2025

9:30am

-

1:30pm

Kinneir Dufort, 5 Host St, Bristol BS1 5BU

Worried about client retention? Concerned your clients might be looking elsewhere?

With winning new business being tougher than ever, this session will not only refresh the essentials of client management, but uncover the things client really want from agencies, and the steps agencies can take to retain them.

What you will learn

  • What clients want from agencies
  • How to improve communication
  • How to add value to the client relationship
  • How to capture feedback and act on it

Who is this workshop for?

Anyone working as a client relationship lead or in account management.

Get tickets for Part one: Managing talent

About Claire

With a career spanning two decades in both global networked and international agencies, Claire has led award-winning teams for some of the nation’s best-known brands.

Taking her experience of leading operations and businesses development, she now works with agencies as a consultant and trainer, to ease their growing pains and operational challenges.

She is a longtime advisor and mentor for initiatives which aim to improve diversity in the creative and comms industries.

Tickets

> Early bird BCI member tickets are available up until Mon 21st January at £110 +VAT.

> BCI member tickets are £125+VAT.

> Non-member tickets are £185 +VAT.

Member

About Bristol Creative Industries

Bristol Creative Industries is the membership network that supports the region's creative sector to learn, grow and connect, driven by the common belief that we can achieve more collectively than alone. 

Related Events