In this highly competitive industry, our value lies in the ability to become true client partners, as well as supporting other experts within our own businesses to deliver high quality, impactful work together.
This one-day interactive workshop will help participants shift from a more reactive, day-to-day account management mindset and behaviours, into a more proactive approach that drives accountability and action consistently – fuelling growth for the business. The session will be a mix of presentation, discussion, and practical exercises to put what you’ve learnt into practice.
Senior Account Managers and above, looking to up their game and take a more strategic approach to client servicing, Directors and owners of small businesses looking to build their confidence and develop their existing clients further.
> BCI member tickets are £259 + VAT
> Non-member tickets are £399 + VAT
All tickets included refreshments and a buffet lunch.
With a career spanning 25 years in the creative and tech industries, Mette has held leadership positions across client services and new business for large global networks. She’s also founded a start-up, worked for an industry association, and has been running her own consultancy and training business for the past 8 years facilitating positive change for companies, teams and individuals.
Throughout her career, Mette has pitched for and led multi-year, multi-faceted relationships for the likes of British Airways, Mars, McLaren Automotive, Barratt Developments and BT with a P&L responsibility of £10m a year across multiple accounts. She prides herself on her ability to develop brilliant long-term client relationships, enabling businesses to do work that they’re proud of, and that also delivers exceptional results. See Mette’s website here.
“Mette has just delivered fantastic sessions for our Client Services team. Her energy and enthusiasm are boundless along with her very relatable industry stories. I would highly recommend Mette and her business. You will benefit hugely (and have so much fun along the way). Best training I have had for a long while“. – Tracey Holloway, ThirtyThree.
“I love a workshop. We were lucky enough to have a really useful, inspiring and fun day with Mette on The Art of Client Servicing. Makes me value all the fab work the A team do here even more. Mette is brilliant – do get her in to spark you up asap!!!!” – Nicky Roberts, Activation.
Bristol Creative Industries is the membership network that supports the region's creative sector to learn, grow and connect, driven by the common belief that we can achieve more collectively than alone.
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