Job Description
Unique Voice is seeking an experienced, values-led Service & Experience Lead to join our Senior Leadership Team and play a central role in shaping, delivering and evolving our creative programmes for children and young people.
About the Role
The Service & Experience Lead holds overall responsibility for ensuring that our projects and services are planned, mobilised, delivered and evaluated to a high standard, on time and within budget. Working closely with the Company Directors and SLT, you will provide strong operational leadership while ensuring that everything we do is delivered with compassion, creativity and care.
You will lead and support our operations and services team, oversee project delivery and budgets, build trusted relationships with commissioners and partners, and use evaluation and learning to drive continuous improvement. Safeguarding and child safety sit at the heart of this role, and you will act as Designated Safeguarding Lead for the organisation (training provided).
This is a role for someone who combines structure with empathy, is motivated by social change, and thrives in a dynamic, community-facing environment.
Required skills
What We’re Looking For
- Experience leading or coordinating projects and services with direct impact on children, young people and/or communities.
- Strong operational and people-management skills, with a compassionate, inclusive leadership style.
- Confidence working at a senior level, contributing to strategic thinking and organisational development.
- A clear understanding of safeguarding responsibilities and a commitment to creating safe, trauma-informed environments.
- Experience using evaluation, feedback and learning to drive improvement and evidence impact.
- Strong organisational and communication skills, with the ability to manage complexity and multiple priorities.
- A genuine commitment to social change and strong alignment with Unique Voice’s values and creative, community-focused approach.
Benefits
See the Role Overview for more information on our employee benefits.
Please head to our website to find out more about the position and further information on our application process.