Job Description
Total remuneration package: £45,374 – £72,293 per annum*
All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout.
Senior Service Designer
A bit about Torchbox
We design and build digital products and services for international NGOs, governments and universities; we’re the digital marketing specialists for many of the biggest charities in the UK; and we created Wagtail CMS, used by Google, NASA, the NHS and thousands more.
Our diverse team of over 120 people is mostly UK-based but with a significant presence in Manila as well as a network of people around the world.
We are on a mission to set a new standard for a purpose-led business. Torchbox is 100% employee-owned – everyone is a co-owner from day one and we are building an amazing, progressive ownership and learning culture. If you are excited about this mission, it’s a great time to join.
What we’re looking for
The Senior Service Designer plays a key role in delivering high-quality digital products and services. You’ll help our clients understand their current offerings and how they can be improved.
With a deep understanding of HCD activities, you’ll plan programmes of work to create effective end-to-end user experiences. You will work as part of a team to deliver intuitive, effective and innovative digital products and services. You are expert in working both alone and in teams with user researchers, content designers, interaction designers and developers. You are skilled in service mapping and translating that insight into compelling products and services. You are proficient in prototyping and collaborating closely with user researchers. Ideally, you are also proficient in information architecture and conducting user research.
You will provide design leadership on Torchbox projects, working in close collaboration with other project leads to direct multidisciplinary teams. You will define and communicate the design vision, bringing clients and teams along on the journey. You will plan research and design activities and ensure user needs are translated into impactful digital solutions, within time and budget constraints. –
We are looking for individuals with initiative that will help drive and celebrate our HCD expertise on projects, within the team and externally.
Role requirements
Must have
- Senior-level service design practitioner experience, with demonstrable skills across journey mapping, service blueprinting, workshopping, ideation, prototyping, translating user insight into design decisions and bringing others along on the journey.
- Experience working in multi-disciplinary, agile teams within an agency environment.
- A background working in user-centred discovery, design and delivery teams.
- A strong understanding of usability and accessibility and their application in service design.
- Leadership and mentoring skills, including setting vision and priorities, planning activities to achieve desired outcomes, and mentoring more junior members of staff.
- Strong written, verbal and visual communication skills, that enhance clarity, build influence and foster client engagement.
Desirable
- Government design and Service Standard experience
- Skills in information architecture, user research and co-design
- Line management experience
What we offer
- Become a co-owner of Torchbox, shape our success and share in the rewards
- Work with awesome clients doing rewarding, purposeful work
- Competitive salary + annual review + bonuses
- Ethical pension scheme, with a 6% contribution from Torchbox
- 27 days holiday, plus public holidays
- Fully remote, hybrid, office full-time, whatever works for you
- Training and conference budget to discover new ideas
- Paid time off to volunteer for causes that matter to you
- Health schemes and access to mental health support
- Electric car salary sacrifice scheme (UK only)
- Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment
- Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the office and a bunch of other cool stuff we’d love to tell you about
The money bit
* As an employee-owned company our remuneration is made up of two parts, your base salary £45,374 – £72,293 per annum and your tax-free co-owner bonus of £3,600 which is prorated and paid quarterly. There is an additional profit share scheme.
The application process
The closing date for this role is Sunday 12th January 2025.
The application process will consist of 3 stages, these will be:
- Submit your CV, a covering letter and a portfolio / case studies demonstrating your expertise
- 30-minute screening interview, held remotely. We will ask you about your background and interest in the role and you’ll get a chance to learn more about Torchbox.
- A 90-minute final stage interview, held remotely, with 2-4 members of the Torchbox team. We will delve more into your experience and ask you to spend around 20 minutes presenting two to four examples of your service design work. We’d also like you to complete a short service design whiteboard task. There will be time for you to ask questions.
Everyone is welcome
We’re committed to being an inclusive employer, from recruitment to everyday life.
If you need help or have questions – give us a shout – [email protected] or leave us a voice message on +44 (0) 1608 811 870
No agencies, please.