Senior Account Manager

Job Description

About the job

The role

We’re seeking a Senior Account Manager to join our client services team. This is a senior, strategic role where you’ll act as the primary point of contact for a portfolio of clients, taking ownership of delivery, performance, and long-term account growth.

You’ll lead cross-functional teams spanning social, web, CRM and design, ensuring all work aligns with client objectives, brand guidelines and agreed KPIs. You’ll be responsible for translating client needs into clear, actionable plans, while maintaining high standards across all outputs.

Alongside client leadership, you’ll line manage members of the content team, playing a key role in their development and performance. You’ll also work closely with senior stakeholders across the agency, contributing to strategic direction, operational improvements and overall client success.

This is a role for someone who thrives on ownership, enjoys leading teams, and is confident managing both the detail and the bigger picture.

Required skills

Responsibilities to include (but not limited to):

CLIENT OWNERSHIP, STRATEGY & DELIVERY

• Act as the senior point of contact for a portfolio of clients, building strong, long-term relationships.
• Own delivery against client strategies and SLAs, ensuring all outputs meet agreed objectives and KPIs.
• Interpret client briefs and feedback, translating them into clear direction for internal teams.
• Provide proactive updates, manage expectations, and handle challenges confidently.
• Identify opportunities to enhance performance and add value across accounts.

TEAM LEADERSHIP & LINE MANAGEMENT

• Line manage a Senior Content Editor or Content Editor and a team of Content Creators.
• Set clear expectations and drive high performance across all workstreams.
• Oversee resource planning in collaboration with department leads.
• Conduct regular performance reviews and support development plans.
• Foster a culture of accountability, collaboration, and continuous improvement.

PROJECT MANAGEMENT & OPERATIONAL OVERSIGHT

• Take ownership of end-to-end project delivery across your accounts.
• Manage and prioritise incoming client requests and workflows.
• Ensure briefs are clear, strategic, and actionable.
• Use project management tools (currently Synergist) to track progress and deadlines.
• Continuously refine processes to improve efficiency and scalability.

CROSS-TEAM COLLABORATION

• Act as the central connector between clients and internal teams.
• Collaborate with social, design, CRM and content teams to deliver integrated campaigns.
• Lead regular internal and client meetings to align on priorities and performance.
• Ensure clarity on deliverables, timelines, and expectations across all stakeholders.

ISSUE MANAGEMENT & RISK MITIGATION

• Proactively identify risks or challenges that may impact delivery.
• Own resolution of day-to-day issues across accounts.
• Escalate significant concerns to senior leadership where needed.
• Provide solutions-focused recommendations to improve processes and outcomes.

COMMERCIAL AWARENESS & ACCOUNT GROWTH

• Support the Account Director in growing and retaining client accounts.
• Ensure work is delivered efficiently and within scope.
• Identify opportunities for upselling, cross-selling, and expanding services.
• Contribute to improving agency processes and client experience.

DEPUTISING FOR THE ACCOUNT DIRECTOR

• Step in as a deputy where required, ensuring continuity across accounts.
• Lead client communications and internal coordination in their absence.
• Support strategic planning and provide updates to senior leadership.

Relevant Skills And Previous Experiences

• Proven experience in an account management role within a marketing, digital or creative agency.
• Strong experience managing multiple client accounts and delivering against SLAs.
• Excellent communication and relationship-building skills.
• Confident leading cross-functional teams and managing stakeholders.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Experience with project management tools (e.g. Synergist or similar).
• Commercial awareness and understanding of account growth strategies.
• Experience line managing and developing team members.
• A proactive, solutions-focused mindset with strong attention to detail.

Benefits

Benefits

This is a permanent full time role with a salary of £40,000–£45,000 per annum (depending on experience). Hours are 9am to 5pm as standard, although some flexibility may be required for client needs.

All full time employees get 25 days paid holiday per year in addition to all bank holidays. Employees are auto-enrolled into our pension scheme and benefit from Vitality Health Insurance following successful passing of probation.

This is a hybrid role with an expectation of at least one day per week in the office (located next to Bristol Temple Meads train station) and up to four days a week remote.

The application process

Please submit a CV and cover letter to [email protected]

with the subject line ‘Senior Account Manager’. NOTE: we will not accept applications via Easy Apply.

• Deadline: Wednesday 29th April (12pm)
• Initial video interview: w/c 4th May
• In-person interviews: w/c 11th May
• Job start date: asap subject to candidate availability

We reserve the right to close this process early should we successfully fill this role prior to the deadline.

Our commitment

We are actively trying to create an inclusive and diverse environment. All applicants will be considered for employment based on suitability for the role alone and without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, neurodiversity or disability status.

Please let us know if there’s anything specific we can do to make the application process easier for you.