Job Description
The role of the Events & Operations Manager is to ensure the effective organisation, management and professional delivery of all events at the venue, and to maximise income generating opportunities through venue hire and efficient departmental processes. They work closely with the Facilities Manager and Events & Operations Coordinator to ensure the Grade II* listed venue is maintained to the appropriate standard for our live events programme and artistic projects. The Events & Operations Manager supports and develops relationships with artists and groups that work with us to ensure events are consistently delivered to the highest standard. They also manage the casual events team that support the venue’s events programme.
This is a diverse role with a range of responsibilities; as such it is a full-time role that requires a degree of flexibility in terms of work hours to meet the objectives set out above. This role reports directly to the Operations Director.
DUTIES & RESPONSIBILITIES
- Advance, deliver and settle events taking place in the venue including contracting, invoice processing, financial settlements and event production requirements
- Convert leads into business for the venue, ensuring profitability by managing the commercial event budget and forecast
- Work with the Head of Programme around diary management and availability for events
- Along with the Events & Operations Coordinator, manage the wedding receptions taking place at the venue
- Operate venue technical equipment where necessary and build relationships with key suppliers for these services and systems
- Liaise with Box Office and Hospitality staff to ensure all teams are briefed and prepared for upcoming events
- Manage a team of casual duty event managers/supervisors and event assistants, leading on recruitment, rota preparing and training
- Duty Event Manage a minimum of 3 events per season and attend a range of events throughout the year to ensure the events team is operating efficiently
- Liaise with the Box Office Coordinator to ensure that all access customer needs are met and prepared for, ensuring an excellent experience for all
- Actively contribute to creating a welcoming, safe and inclusive venue
- Ensure all Health & Safety requirements are being met and maintained by duty events staff
- Support our Environmental action plan and work sustainably
- Deal with general enquiries relevant to the role
- Assist in other areas of the operations of St George’s Bristol as required
See attached job description for full details including person specification.