Job Description
Noughts & Ones is a Shopify agency partnering with purpose-led brands to help them sell more products in the right way. We are remote-first, values-driven and focused on doing great work for people doing good things.
As Account Manager, you’ll be responsible for managing the day-to-day relationships with a handful of retained clients. You’ll be their first port of call for new requests, monthly check-ins, and anything else that helps their store (and business) thrive. Internally, you’ll help keep briefs clear, timelines tight, and communication flowing between clients and the team.
There’s a real opportunity here to be an integral part of the agency team as we look to achieve our ambitious growth plans.
Required skills
- A passion for working with planet-friendly clients on projects with a real impact
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A deep care for the quality of work you provide and the people you work with
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A drive for delivering high-quality work and cultivating positive working relationships
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A minimum of 2 years experience in either an ecommerce brand or digital agency
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Hands-on experience with an ecommerce platform (Shopify, WooCommerce etc)
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A strong technical background with a positive, problem-solving attitude
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A proven track record as an experienced communicator (written and verbal) who understands how to cultivate and nurture client relations
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A highly organised and methodical approach to client management
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A strong understanding of the ecommerce industry
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Exceptional problem-solving skills with a creative, data-driven mindset
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A high level of attention to detail, especially when reviewing briefs or live work
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Confident working directly with clients and feeding into strategy conversations
Example of previous roles: Ecommerce Manager, Ecommerce Executive, Project Manager, Digital Account Manager.
Bonus points if you have:
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An understanding of third party applications within the Shopify ecosystem
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Experience with core Shopify growth apps/tools like Recharge, Rebuy, Klaviyo, etc.
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A strong understanding of MacOS
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Experience writing or reviewing email flows and segmentation logic
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Familiarity with Google Suite and other web-based tools (we use ClickUp, Slack, Marker.io, ResourceGuru, Figma and Adobe Creative Cloud).
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Familiarity with tools like GA4, Hotjar or Crazy Egg
Benefits
We’re a relaxed and friendly bunch working remote-first, with regular meet-ups with the team at co-working spaces in the heart of Bristol. As well as the opportunity to work with amazing ethical, purpose-driven brands, you’ll also benefit from;
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Flexible working hours
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9-day working fortnight
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Remote-first working
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Private healthcare
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Pension scheme
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25 days annual leave (excl. Bank Holidays)
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Annual agency retreat
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Christmas closure days
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Opportunities for progression within a growing agency