Job Description
Bristol office 1 day per week/rest can be remote
A growing, purpose-led organisation is looking for an Consumer Insights Researcher to join its team and help bring the voice of the customer into key business decisions.
Reporting to the Head of Insights, you’ll work across marketing, product and customer teams to turn data into clear, actionable insights. Using a mix of qualitative and quantitative research, you’ll uncover behavioural trends, assess the impact of campaigns and features, and help shape strategy across the business.
You’ll come from in an insights or consumer research role; financial services or fintech experience would be great.
This is a varied and collaborative role for someone who enjoys working as a mixed-methods researcher, combining curiosity with strong analytical thinking to translate data into meaningful stories.
Key responsibilities
- Designing and delivering qualitative and quantitative research
- Analysing customer behaviour and campaign performance
- Producing clear reports and insight presentations for stakeholders
- Supporting a test-and-learn culture through experimentation and insight
- Working cross-functionally to inform marketing, product and customer strategies
- Championing a data-driven, customer-first approach across the organisation
Required skills
- Around 2+ years’ experience in an insights, research or analytics role within fintech or finance.
- Comfortable working with both qualitative and quantitative data
- Strong analytical and communication skills
- Curious about customer behaviour and motivated by uncovering insights
- Experience with research, analytics or data tools
- Ideally a degree in a field that combines analytical thinking with creative problem solving (such as behavioural psychology, sociology, or statistics)
- If you’ve come from a customer-focused, membership or subscription industry, that would be helpful.
Benefits
Range of benefits available!