Job Description
As part of Istoria Group, Ignition are multi-award-winning specialists in creating and delivering meaningful exhibitions, events, and experiences – underpinned by sustainable values. We are a strategic and creatively led agency with production expertise. We are proud of our dedicated and talented team – a team of thinkers, strategists, designers, and project managers who partner with our clients to envision, create, and deliver the ultimate experiential event, exhibition, or congress anywhere in the world.
The role
We are seeking an ambitious and experienced Account Manager to join our growing client services team. This is a key role that will work across accounts; working with the project management team on the delivery of live and virtual exhibitions and events whilst continuing to develop client relationships. The role will include supporting client and project requirements, facilitating the creation of new content, and ensuring all necessary approvals are in place.
What you’ll be doing
Working alongside all areas of the business from project management to digital, the main duties and responsibilities include:
- Building and growing strong relationships with your clients, operating at the appropriate level, and owning these relationships independently of your seniors
- Understand your clients’ accounts, their business, the industry they are in and their strategic objectives
- Ensure the highest customer satisfaction by delivering allocated tasks on time and to a high standard
- Identify new opportunities to grow client accounts both sustainably and profitably
- When required, travelling to events to support clients
- Identifying opportunities within clients’ accounts for cross selling across the group
- Helping develop our offering to current and new clients
- Embedding yourself in multiple teams, attending meetings with project managers, clients, and technical teams
- Working alongside other team member to ensure that projects are delivered successfully
- Understanding the client requirements
- Managing project calls with the client and ensuring timelines are met
- Gathering content from the client
- Proofreading
- Liaising with resource management to ensure timely delivery of assets and artwork from the design and digital studio
- Ensuring all housekeeping (budgets, timing plans, briefs, project status reports, workflow etc.) is maintained accurately and in a timely manner
- On occasion, participating on new business pitches
All about you
You will ideally have several years’ experience of working in a similar agency environment.
You will be familiar with the events and exhibition industry and will have managed client projects across a variety of clients, with an exemplary track record of delivering when working to deadlines.
You will need exceptional communication skills with a good command of the English language. You will love a challenge and are motivated by your clients’ ambitions; dedicated and focused on helping them to achieve their objectives.
Demonstration of our values: EPIC
You’ll love a challenge, seeking out continuous improvements and driving profitability. You will relish the opportunity to be part of our strategic growth but not be afraid to roll up your sleeves and get stuck in when needed. We strive to be the best we can through our EPIC values and seek new team members that share and demonstrate these values, being:
- Entrepreneurial spirit
- Personable approach
- Intelligent thinking
- Collaborative working
How to apply
If this sounds like you, share your CV with any relevant experience to [email protected]
Benefits
Some of the rewards on offer
- Competitive salary, depending on experience
- 25 days holiday pro-rata (plus 3 personal days)
- After 5 years of service, you accrue 1 extra day per year, up to total holiday allowance of 30 days
- 1 knowledge day – out of office to attend conference / continuing education
- Positive working policy, including flexible hours and hybrid working
- Company pension scheme and Life Assurance
- Optional home working – 2 or 3 days per week (if full time 3 days, if part time 2 days). Set days in the office are Tuesday and Wednesday.
- Discretionary bonus scheme – paid annually, up to 10% of contracted salary (dependent on meeting company targets)
- Annual Epic Award – internal awards known as the ‘EPICs’ reward employees who have truly lived and breathed our values throughout the year
- Christmas Office Closure
- Perkbox – Benefits and Rewards Platform