Job Description
At Armadillo, we harness the power of data to change consumer behaviour and deliver unrivalled ROI. And we do this with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard, producing beautifully creative and effective CRM campaigns.
The Resource Manager is a new role to facilitate the growth of our agency & will work with the whole agency to deliver high-quality work on time, efficiently and at pace.
Resource Manager Role
The Resource Manager is a new role to Armadillo and is being introduced to support our continued business growth, and you’ll be working closely with our Operations Director to define, set up and roll out process tools and approach to resourcing and traffic management.
Resource Manager Responsibilities
– Working with the Operations Director and the leadership team to facilitate the day-to-day smooth running of the agency
– Planning and scheduling work across the strategy, data, tech, delivery and creative teams to match work with the skills and expertise of the team.
– Running daily and weekly meetings to manage through and prioritise work.
– Identifying and managing risks and issues and resolving them before they arise or escalating where appropriate.
– Reacting to changing priorities, understanding and communicating the impact of change.
– Covering and accommodating planned and unplanned absence.
– Monitoring project and team health across the agency and flagging any potential issues/areas of concern.
– Continuously reviewing and reporting on pipeline, capacity and utilisation, taking the required action.
– Sourcing and liaising with freelancers where required.
– Supporting with permanent hires including portfolio reviews and interviews.
– Facilitating the team to do their best work.
– Encouraging the skills development of the team. Looking for opportunities for upskilling and diversity of project teams to keep people engaged, motivated and always learning.
– A guardian for QA processes.
Required skills
– Being the beating heart of a busy agency and the ultimate team-player.
– Problem solving and troubleshooting.
– Thinking like a Project Manager, and a Creative.
– Supporting to get the best from the studio, by helping them craft excellent briefs and sensible
project approaches.
– Working magic with schedules, timings and deadlines.
– Multitasking in a fast-moving environment whilst maintaining a calm manner.
– Embracing and managing change as it materialises throughout projects.
– Having a firm yet fair mantra, which people trust.
– Finding and nurturing local and diverse talent for our Freelance bank.
– Working with productivity tools such as Slack, Trello, Resource Guru and Jira.
– Contributing to and maintaining a healthy, happy working environment.
– Getting the best out of individuals and teams.
Benefits
-
- Hybrid environment – 2 days in our central Bristol office / 3 days optional office/home working
- Catered lunches Tuesday – Thursday at our office & breakfast options
- 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
- Summer and Festive hours – finish 2.5 hours early one Friday per month in June, July, August and one day, chosen by you, in December
- Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution
- Relocation package
- Bupa dental care
- Vitality health insurance
- Lots of social events, including Summer and Christmas parties
- Cycle to work scheme
- Employee Assistance Programme offered by Health Assured
- IPA Membership
- Bristol Creative Industries Membership
Equal opportunities
Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.