Friend or Foe?

30th October 2023

How do potential customers decide if a business is a friend that shares the same beliefs as them, or if they are a foe that shouldn’t be trusted? A business blog could be the answer.

Express yourself through blogging

If you think about your own buying experience, you might start your journey by researching a product online. You might browse a website to view the products or services on offer and you’ll come away with a flavour of what that company is about. The tone of voice will have impressed you or put you off, as will the colour scheme or what they have covered in the body of the website. Then it’s likely you’ll look at a few more websites to compare different companies, but what would make you take that leap to go from prospect to customer?

A business that truly expresses its personality by talking openly about its ethos, its brand journey, the people behind the brand, and some of the relevant issues surrounding the organisation is more likely to build trust among prospects than one that doesn’t. And one of the best ways to get this much information across is by publishing a business blog.

Blog with empathy

One of the best things you can do as a business is empathise with the problems of your prospective customers. Think about customers you have helped in the past and put yourself in their shoes. How were they feeling at the start of their journey, and how did you make their lives better? Then talk about these problems in your blog. Perhaps you can help customers with a service because they don’t have enough time to do a certain task themselves, or perhaps you have a product that will save them money. Talk about the issues affecting them so they can see you understand where they’re coming from. If they feel understood, they are more likely to trust you.

Be confident

It can be so tempting to sell, sell, sell on your website, but it would probably be more helpful for your customers to be able to read a pros and cons list of a particular product. It takes a certain confidence for a brand to offer an objective view of the products they sell, but the likelihood is, the more honest you are about the fact your product or service will suit some people but not others, the more likely your prospects are to trust you and want to buy from you.

Build a strong relationship with your existing customers and engage with them throughout their customer journey too. By better understanding their experience of working with you, you will have more of an idea what new customers want to hear. By addressing issues as and when they arise, you can adjust your offering and then tell prospective customers how you are always evolving to give your customers what they need.

Build trust through blogging

Business blogs might feel like a lot of work – to produce content consistently isn’t easy. But the benefits of having a regular dialogue with your customers and prospects is a great way to build a relationship and demonstrate your personality. If people feel like they know you, they are more likely to trust you and what your business stands for.

If you would like a business blog on your website that accurately reflects your voice and values, but simply don’t have the time to dedicate to it, drop me a line and I would love to help.


About Blog Write Ltd

Writer of smart, engaging copy for businesses that understand the importance of great copy, but struggle to find the time to give it the attention it needs. I offer a proactive approach to deliver fresh content.

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