Helping financial service providers respond to FCA guidance and rise to the challenge of supporting those in vulnerable circumstances.
How do you support customers in vulnerable circumstances? How do you meet FCA guidance on this? How can you embed a culture of customer-centricity that ensures you design for all customers now and in the future?
Stu Charlton, Experience Strategy Director of Financial Services at cxpartners, presents this webinar drawing on experience working with RBS, AXA and Hargreaves Lansdown.
We are six months on from the FCA publishing guidance about the fair treatment of customers in vulnerable circumstances. And while there is no simple formula, checklist or algorithm for meeting the challenge, understanding and designing for those in vulnerable situations results in a better experience for all.
Having designed services for cancer patients, people suffering financial shocks, survivors of domestic abuse and people who have experienced a mental health crisis, we’ll share some of what we’ve learned, to help financial services firms rise to the vulnerability challenge.
You’ll hear how to:
– Help vulnerable people trust requests for information
– Avoid making well-intentioned interventions increase the risk of harm
– Turn obligation into opportunity, and improve things for all of your customers.
cxpartners helps the world’s best companies to become truly customer-centred and thrive.
Legal Surgery with Rebecca Steer
BCI Legal Surgery
We are pleased to offer the opportunity to book a free of charge 30 minute 1:2:1 session for legal advice in October, November & December. These sessions are with Rebecca Steer, an award winning business lawyer, long-time advisor to tech and creative digital businesses and friend of BCI.
The Courts – hard hat tour of Bristol’s newest Creative Enterprise Hub
The Courts, Bristol, BS1 2AG
You are invited to join Creative Youth Network for a hard hat tour of Bristol’s newest Creative Enterprise Hub – The Courts! These will take place on Tuesday 12th December from 4-5pm – get in touch now to attend!
Bristol Business Development Meetup
A free Meetup for anyone working in Business Development.