Building a user research function in Test and Trace


12th Apr 2022




Online via Zoom

Nomensa’s Principal UX Consultant, Tom Harding will discuss his experiences building a user research function in a new team.

About this event
Join Principal UX Consultant at Nomensa, Tom Harding for our next webinar. As with all our online events, this session will be recorded and shared with all registrants, so please do sign up even if you can’t attend live.

Since February 2021, Nomensa have partnered with NHS Test and Trace to provide user research support and capability across multiple work streams.

In this talk, Tom will cover his experiences building a user research function in a new team (The Single Digital Front Door team – Testing guidance on NHS.UK). He will talk through the challenges he encountered introducing research capability in the team, and how we implemented a collaborative, agile user research framework to ensure the service met the needs of users.

The talk covers multidisciplinary collaboration from the perspective of user research, working in blended, cross-organisational teams, agile sprint-based research, shifting policies and user perceptions.

Webinar takeaways:
How to build user research capability in a new team
How to deliver rapid, actionable insights working against tight deadlines
How to collaborate in complex multidisciplinary, blended teams
How to conduct research remotely
How to deliver inclusive research


About Nomensa

Nomensa create world-class digital experiences that positively impact our clients and their customers. We call this ‘Humanising Technology’

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