With the European Accessibility Act (EAA) coming into force in June 2025, website accessibility is no longer optional.

It’s a legal requirement across the European Union and will affect every part of how we design and develop digital products.

The aim? To ensure a wide range of products and services, including websites, comply with accessibility standards that allow equal access for people with disabilities.

According to the 2025 WebAIM Million Report, only 5.2% of the world’s top one million websites meet basic accessibility standards.

In other words, 94.8% still fall short of the Web Content Accessibility Guidelines (WCAG), which underpin compliance with the ADA, Section 508, and now the EAA.

The good news? Designing for web accessibility is not about restricting creativity or overhauling your codebase, it’s about building better, clearer, and more inclusive experiences for everyone.

What does it mean for your website accessibility?

The bottom line is that you will need to meet the WCAG 2.1 AA standards. These guidelines form the basis for accessibility across the web, covering everything from colour contrast and readable text to keyboard navigation and assistive technology support. Your design and development teams will need to make a plan to address any areas that fall short.

Creating inclusive interfaces through design

Design is typically the first step towards website accessibility. A well-designed interface can prevent many accessibility barriers from ever appearing. Here are the accessibility best practices for inclusive design:

Colour and contrast

Text and interactive elements should have sufficient contrast to remain readable in all conditions. For example, pale grey text on a white background fails to meet web accessibility standards and is hard to read for many users. We use tools such as color.review, to ensure that our designs match colour contrast requirements.

Typography and hierarchy

Legible typography benefits everyone. We choose fonts that are clear and scalable. We also use consistent heading levels – heading levels (H1 to H6) help organise content into a logical hierarchy and structure that helps both users and assistive technologies navigate the page. We always start with a base text size of 16px (or 1rem) to make sure that the most important text is always legible.

Visual feedback

Interactive elements such as buttons, links, and form fields should always provide visible feedback when hovered over, focused on, or clicked.

Simplicity and clarity

Clean layouts, clear labelling, and straightforward navigation create a smoother experience for all users, including those with cognitive impairments.

Do not rely on colour alone

When communicating information, it’s important to use multiple cues such as icons, text labels, or patterns in addition to colour.

Even though website accessibility is a requirement, a site can still look and feel engaging while remaining functional and accessible for all. The same principles that improve usability for users with disabilities often enhance the overall user experience.

Creating inclusive interfaces through development

Although good design lays the foundation for web accessibility, development plays an equally important role in making sure that a site is accessible. Here are some of the key principles to follow:

Use semantic HTML

Structure content with proper headings, lists, buttons, and landmarks. Semantic elements communicate meaning to browsers and assistive technologies, improving navigation and comprehension.

Ensure scalability for user preference

Instead of using PX-based measurements, using REM is best practice as it ensures that the type and element sizing scales with user preference. REM stands for ‘root-em’ and is a fundamental unit of measurement in web design.

Ensure keyboard accessibility

All interactive elements should be usable with a keyboard. Users must be able to navigate, select, and submit information without relying on a mouse or touch device.

Label forms correctly

Every form field should have a visible and programmatic label. You should provide clear error messages and ensure they are announced by screen readers.

Use ARIA roles responsibly

An ARIA label is a HTML attribute which provides descriptive text for web elements when the visual label is absent. It can enhance accessibility when used correctly, but it should not replace semantic HTML. Use it only when there is no native element that conveys the same meaning.

Test with assistive technologies

Regularly test your site using screen readers, keyboard-only navigation, and accessibility tools such as Lighthouse, Axe, or WAVE. Manual testing is essential for a complete picture.

How to meet accessibility standards for websites

Given the figures from the 2025 WebAIM Million Report, there is a high chance that your site won’t comply with the EAA. We recommend the following steps to ensure that your site reaches Web ContentAccessibility Guidelines:

  1. Audit your current website. Although automatic testing can work, having a specialist look at your site offers a more detailed perspective. You can commission full UX and CRO auditing services for clarity on where your site is falling short of the new mandates.
  2. Fix high-priority issues. As the EEA is already in place, it’s important to address the key items first. You’ll need your design and development teams to ensure there is a plan and that you action it swiftly. 
  3. Update your design system. Applying accessibility best practices from the ground-up makes it easier to make sure that both design and development are fully inclusive.
  4. Test regularly. Accessibility is not a one-time task. It is an ongoing commitment to improving your digital experience as technology and user needs evolve.

Accessibility as a standard for quality

The EAA is an important step towards a more inclusive digital world. For designers and developers, it represents an opportunity to create better products that serve everyone, regardless of ability.

Accessibility in web design is not a constraint but a mark of quality, professionalism, and care. By embedding accessibility best practices into both design and development now, you will not only meet the 2025 requirements, but you can also build digital experiences that are clearer, more usable, and more human now and for the future.

Is your website welcoming to everyone? We can work it out! Let’s talk about creating a digital experience that includes all users. Get in touch at [email protected].

At Spark AI we are big believers in continuous market research – for us its to make sure our AI literacy and AI business transformation programmes are exactly on point to what the industry needs right now. Understanding where agencies really are – not where they think they are – helps us build the right support.

That’s why a couple of months ago we set out to research the future of skills and hiring in the age of AI alongside The Industry Club, and what we found reveals an intriguing dynamic playing out across UK agencies right now.

There’s a growing confidence-capability gap, and understanding it could be the key to unlocking your agency’s next phase of AI adoption.

Our report surveyed 149 MDs, CEOs, founders and department heads to understand how AI is reshaping agency capability, hiring and culture. Whilst 63% of agency leaders feel confident their organisation is ready for AI, 37% admit their use remains sporadic with no formal strategy.

Here’s the paradox: amongst those who describe themselves as “very confident”, 36% admit their AI use is actually unstructured – a higher proportion than the 26% amongst “somewhat confident” leaders. Confidence is outpacing capability, and sometimes the most confident may be the least aware of what structured AI adoption actually requires. But this isn’t a problem – it’s simply different stages of the same journey.

Two Camps, Two Opportunities

The research shows agencies splitting into two camps: 37% are still experimenting ad hoc, whilst 19% are building structured programmes with measurable outcomes. The good news? Moving from experimentation to structure is entirely achievable with the right approach.

Laura Jackson, Board Director at Not Actual Size, saw this transition firsthand: “Before, everyone was experimenting on their own, one person on ChatGPT, another on Midjourney. It felt exciting but chaotic. Having a plan, even a light one, made it much more manageable.”

The confidence-capability gap isn’t a problem to fear – it’s simply about recognising that feeling ready and being structurally ready are different stages of the same journey.

Investment in Learning Is Driving Success

Here’s where the picture becomes genuinely encouraging: AI literacy has become a core business investment, and those who are committing to it are seeing real results.

Two-thirds (68%) of agencies anticipate spending up to £15k on AI-related training in the next 12 months, with only 5% planning to spend nothing. Perhaps most tellingly, a further 16% are investing over £15k, with 11% in the £15k–£50k range and 5% investing over £50k.

The data reveals an important insight behind these spend figures: the most confident agencies are also the highest investors. Capability builds through continuous learning, not one-time workshops. These organisations are spending more because they understand that maintaining fluency requires ongoing development, and because they’re clear on how that learning links to client and commercial outcomes.

As one Head of Production at an independent agency puts it: “Getting (and understanding) the balance between the different types of AI applications and how they work together is more critical than ever. The consistent pace of application updates can make training ‘programmes’ hard to implement, so it needs to be a company-wide commitment to consistent, continuous learning opportunities.”

Hiring Is Changing–And It’s More Encouraging Than You’d Think

AI isn’t triggering a hiring boom, but it is reshaping whom agencies hire and why – and the findings here are genuinely positive for agencies.

Whilst 71% say AI hasn’t changed headcount, 46% have already hired or plan to hire specifically for AI capabilities. Here’s the encouraging part: when they do hire, 65% prioritise curiosity, adaptability and problem-solving over fixed expertise. Only 6% actively recruit for specific AI skills.

The detailed breakdown reveals a clear shift in priorities: 43% consider AI skills “nice to have, but not essential” at point of hire, whilst 22% say they’re “not important – we hire for aptitude”. A further 25% seek a mix of both aptitude and specific skills, with just 6% viewing specific AI expertise as “very important”.

As AI tools evolve faster than people can keep up, agencies are recognising that mindset trumps mastery. Learning agility matters more than technical proficiency.

Vix Jagger, Head of Creative Innovation & AI at Droga5, captures this perfectly: “My 63-year-old retired mum got into AI, she’s proof curiosity beats credentials. AI is for people who learn faster not the ones who aren’t scared to break things.”

Technical Skills Aren’t the Barrier

The real opportunities for growth lie in mindset and approach, not technical proficiency. This has important implications for how agencies can approach AI readiness. You don’t need to hire data scientists or machine learning engineers – you need to cultivate curiosity, adaptability and strategic thinking across your existing team. Like it’s always been – success is down to how engaged your people are and the behaviours that underpin your culture.

The Next Wave: Operational Transformation

Whilst AI’s current impact is most visible in creative work – with strategy (13%), creative (13%), and design (12%) leading today – the research reveals that agency leaders are looking to operational areas next, transforming how agencies scope, price, and deliver work.

This evolution is particularly relevant for independent agencies with leaner teams and tighter margins. AI is becoming a competitive equaliser, helping smaller agencies deliver more strategic value per person and close the capability gap with larger network agencies.

What This Means for You

The agencies making the most headway with AI aren’t necessarily those with the most expertise today – they’re the ones building structured approaches, measuring outcomes, and prioritising learning mindsets.

If you’re feeling confident about your AI readiness, the next step is ensuring that confidence translates into structured implementation. When hiring for AI capabilities, focusing on adaptability and curiosity over specific technical skills will serve you far better in the long term.

The confidence-capability gap isn’t permanent, and with honest assessment and deliberate action, it’s entirely bridgeable.

Explore all the findings and see where your agency sits using the Spark AI Maturity Model framework: https://www.wearespark.ai/future-of-skills-hiring-ai-agencies

About Spark AI
Spark AI helps creative and brand leaders turn AI curiosity into confidence through structured training and business transformation. We have worked with 60+ agencies running AI Fundamentals workshops and AI Accelerator programmes based on our # 1 bestselling book in the UK and US Shift – AI for Agencies. Trusted by Oxford University Saïd Business School and backed by Innovate UK. https://www.wearespark.ai/

About The Industry Club
The Industry Club is one of the most trusted creative talent partners in London, specialising in matching the right talent to the right teams and helping the industry prepare for the future. https://www.theindustryclub.co.uk/

Weston College is pleased to launch a new Level 1 Awareness of Safeguarding & Prevent in the Workplace course designed specifically for employers, line managers, and staff supporting apprentices, T Level students, or King’s Trust work experience learners.

This one-day course provides essential knowledge on safeguarding and Prevent, tailored to each employer’s own policy. For those without one, we signpost to the NSPCC policy template to help get them started.

The qualification is fully funded for individuals earning under £25,000, or 50% co-funded (£88.20) through the Adult Skills Fund.

This training is ideal for roles such as receptionists, HR, pastoral, care, or education staff, and is a fantastic addition to your organisation’s commitment to safe and supportive learning environments.

Explore all our employer training opportunities here: Funded, Co-funded and Commercial Training for Businesses | Weston College

Having just completed our third six-monthly benchmark on AI in creative agencies, I’m fascinated by what we’re seeing emerge across the industry. We spoke to 60+ agencies and did an extensive review of all the recent industry studies, and whilst we found that 80% of creative agencies now actively use AI, only approximately 5% are genuinely innovating with it – building proprietary IP, launching new services, and completely transforming how they work.

The conversation has definitely shifted since our last report in the spring of 2025. Six months ago, agencies were asking “Should we use AI?” Now it’s “How do we transform client value with AI?” But whilst the questions have evolved, most agencies still feel stuck in what we’re calling “the experimentation trap.”

The journey from playing around to proper innovation

Through our work with creative agency clients, we’ve identified a four-stage AI maturity model that the most successful agencies follow:

Experiment – scattered dabbling with various tools
Adopt – structured training and AI taskforces
Optimise – automation and reshaped roles
Innovate – proprietary tools and new client services

What we’re finding is that it’s really easy to get stuck between stages one and two. Meanwhile, the 5% who’ve reached stage four are building capabilities that genuinely set them apart.

Some of these innovation-stage agencies are doing remarkable things. Brave Bison’s AudienceGPT creates synthetic audiences with award-winning accuracy, effectively replacing traditional focus groups. Eight&Four has built Platform12, a complete proprietary ecosystem. OLIVER’s Seance achieves 85% correlation with human focus groups, whilst Monks.Flow reports 97% cost savings through agentic AI workflows.

One agency leader we spoke to put it perfectly: “AI hasn’t made our work cheaper, but it has made it better. Now we are exploring more territories, testing more ideas, and then refining them more.”

What’s actually holding agencies back?

The barriers have shifted quite a bit since the first edition of this 6 monthly benchmark research 12 months ago. Early on, it was all about tool overwhelm – there were just too many options and people didn’t know where to start. Now it’s more fundamental: 43% cite lack of proper training, whilst 48% point to privacy and IP concerns.

The thing is, the ROI on structured training is genuinely compelling. Our research shows that just 4 hours of training can save each person 3-5 hours weekly. For a 50-person agency, that works out to 7,800-13,000 hours freed up annually – that’s huge.

Perhaps more telling is what happens when agencies get their governance right. Those with proper frameworks report 40% fewer client concerns, 60% more pricing confidence, and 80% stronger internal alignment. We’re seeing client conversations shift completely – from “Do you use AI?” to “What’s your governance framework?”

From efficiency to creative enhancement

One of the most interesting shifts we’ve tracked is in expectations around AI’s role. 95% of agencies now expect AI to enhance creativity rather than simply improve efficiency, with 85% expecting higher quality outputs. That’s a massive change in mindset from simply focussing on doing things faster and cheaper.

The agencies that are succeeding are reinvesting any time they save through AI into exploration and strategy. Instead of producing one polished pitch, they’re analysing thousands of data points and exploring 20 concepts in a day.

On the employment side, we’re seeing role evolution rather than job displacement. Demand seems to be growing for creative problem-solving, emotional intelligence, and strategy, whilst completely new hybrid roles are emerging: AI creative directors, prompt engineers, and creative technologists.

Three competitive camps are forming

Through our research, we’re seeing the early emergency three distinct competitive categories forming:

  1. Volume agencies using AI to scale content production at speed and lower cost
  2. Innovation leaders creating previously impossible experiences with proprietary tools
    Craft specialists emphasising artisanal, human-first creativity
  3. It’s the middle ground that seems to be feeling the most pressure. Agencies that can neither compete on volume nor differentiate through innovation or craft may find themselves in a tricky spot.

Pricing models are evolving too. The old “time × rate = fee” approach is giving way to “impact × expertise = value.” Some agencies like Dept are experimenting with hybrid retainers and revenue share, whilst others like Pod London are moving to efficiency-based pricing.

Questions for all of us

This research raises some interesting questions for creative agencies. As the ~5% continue to build proprietary capabilities that competitors can’t easily replicate, what happens to traditional agency partnerships? When volume production becomes AI-driven and innovation requires significant investment in new capabilities, where does this leave full-service agencies?

What we might be witnessing is the emergence of a new agency landscape – one where the winners aren’t necessarily the largest or most established, but those who’ve successfully transformed their business models for the AI era.

If our findings are accurate, this is the window for competitive advantage, but it won’t stay open forever. Agencies need to move beyond experimentation to systematic skill development, with proper governance frameworks and structured AI adoption programmes becoming key differentiators to enable real innovation.

What’s your take on all this? Do these findings match your experience of how agencies are approaching AI? Are you seeing this kind of divide, or does the reality feel different from where you sit?

The Spark Report: AI in Creative Agencies A/W 2025/26 is available to download and includes the full AI Maturity Model, detailed case studies, and practical frameworks for agencies looking to move beyond experimentation. Download The Spark Report.

 

Having just completed our third six-monthly benchmark on AI in creative agencies, I’m fascinated by what we’re seeing emerge across the industry. We spoke to 60+ agencies and did an extensive review of all the recent industry studies, and whilst we found that 80% of creative agencies now actively use AI, only approximately 5% are genuinely innovating with it – building proprietary IP, launching new services, and completely transforming how they work.

The conversation has definitely shifted since our last report in the spring of 2025. Six months ago, agencies were asking “Should we use AI?” Now it’s “How do we transform client value with AI?” But whilst the questions have evolved, most agencies still feel stuck in what we’re calling “the experimentation trap.”

The journey from playing around to proper innovation

Through our work with creative agency clients, we’ve identified a four-stage AI maturity model that the most successful agencies follow:

Experiment – scattered dabbling with various tools
Adopt – structured training and AI taskforces
Optimise – automation and reshaped roles
Innovate – proprietary tools and new client services

What we’re finding is that it’s really easy to get stuck between stages one and two. Meanwhile, the 5% who’ve reached stage four are building capabilities that genuinely set them apart.

Some of these innovation-stage agencies are doing remarkable things. Brave Bison’s AudienceGPT creates synthetic audiences with award-winning accuracy, effectively replacing traditional focus groups. Eight&Four has built Platform12, a complete proprietary ecosystem. OLIVER’s Seance achieves 85% correlation with human focus groups, whilst Monks.Flow reports 97% cost savings through agentic AI workflows.

One agency leader we spoke to put it perfectly: “AI hasn’t made our work cheaper, but it has made it better. Now we are exploring more territories, testing more ideas, and then refining them more.”

What’s actually holding agencies back?

The barriers have shifted quite a bit since the first edition of this 6 monthly benchmark research 12 months ago. Early on, it was all about tool overwhelm – there were just too many options and people didn’t know where to start. Now it’s more fundamental: 43% cite lack of proper training, whilst 48% point to privacy and IP concerns.

The thing is, the ROI on structured training is genuinely compelling. Our research shows that just 4 hours of training can save each person 3-5 hours weekly. For a 50-person agency, that works out to 7,800-13,000 hours freed up annually – that’s huge.

Perhaps more telling is what happens when agencies get their governance right. Those with proper frameworks report 40% fewer client concerns, 60% more pricing confidence, and 80% stronger internal alignment. We’re seeing client conversations shift completely – from “Do you use AI?” to “What’s your governance framework?”

From efficiency to creative enhancement

One of the most interesting shifts we’ve tracked is in expectations around AI’s role. 95% of agencies now expect AI to enhance creativity rather than simply improve efficiency, with 85% expecting higher quality outputs. That’s a massive change in mindset from simply focussing on doing things faster and cheaper.

The agencies that are succeeding are reinvesting any time they save through AI into exploration and strategy. Instead of producing one polished pitch, they’re analysing thousands of data points and exploring 20 concepts in a day.

On the employment side, we’re seeing role evolution rather than job displacement. Demand seems to be growing for creative problem-solving, emotional intelligence, and strategy, whilst completely new hybrid roles are emerging: AI creative directors, prompt engineers, and creative technologists.

Three competitive camps are forming

Through our research, we’re seeing the early emergency three distinct competitive categories forming:

  1. Volume agencies using AI to scale content production at speed and lower cost
  2. Innovation leaders creating previously impossible experiences with proprietary tools
    Craft specialists emphasising artisanal, human-first creativity
  3. It’s the middle ground that seems to be feeling the most pressure. Agencies that can neither compete on volume nor differentiate through innovation or craft may find themselves in a tricky spot.

Pricing models are evolving too. The old “time × rate = fee” approach is giving way to “impact × expertise = value.” Some agencies like Dept are experimenting with hybrid retainers and revenue share, whilst others like Pod London are moving to efficiency-based pricing.

Questions for all of us

This research raises some interesting questions for creative agencies. As the ~5% continue to build proprietary capabilities that competitors can’t easily replicate, what happens to traditional agency partnerships? When volume production becomes AI-driven and innovation requires significant investment in new capabilities, where does this leave full-service agencies?

What we might be witnessing is the emergence of a new agency landscape – one where the winners aren’t necessarily the largest or most established, but those who’ve successfully transformed their business models for the AI era.

If our findings are accurate, this is the window for competitive advantage, but it won’t stay open forever. Agencies need to move beyond experimentation to systematic skill development, with proper governance frameworks and structured AI adoption programmes becoming key differentiators to enable real innovation.

What’s your take on all this? Do these findings match your experience of how agencies are approaching AI? Are you seeing this kind of divide, or does the reality feel different from where you sit?

The Spark Report: AI in Creative Agencies A/W 2025/26 is available to download and includes the full AI Maturity Model, detailed case studies, and practical frameworks for agencies looking to move beyond experimentation. Download The Spark Report.

 

We are delighted to be a co-creator of BTF+, the Bristol Festival of Tech, Creativity and Culture, taking place in Bristol on 6-11 October.

It’s a bold expansion of Bristol Technology Festival, an event from techSPARK which first took place in 2019. With creativity and culture added to technology, it’s a huge celebration of all three in a city that specalises in all of them.

Introducing BCI House

For our part of BTF+ we are delighted to announce BCI House, a dedicated hub where creative, media and tech come together for four days of events. Workshops, talks, panel discussions and networking will spark collaboration and amplify the festival experience.

BCI House is open from 6-9 October at Unit 11, TCN Temple Studios, Temple Campus, Lower Approach Road, Bristol, BS1 6QA. Please note this is a different venue to the one we originally announced. 

Tom Harber, founder of Aer Studios and Bristol Creative Industries board member, said:

“It’s finally here, and we couldn’t be more excited. Bristol Creative Industries is proud to play our part in bringing the city’s first festival of creativity, technology and culture to our members and the wider community.

“Our involvement marks a key milestone in our growing partnership with TechSPARK, as we work together to unite Bristol’s creative and tech sectors in meaningful ways.

“BCI House will be a vibrant hub at BTF+, hosting dedicated panels, keynotes and exhibits that showcase the power and potential of the creative tech scene in the region. It will be a place for our members, collaborators and the wider community to connect, share ideas and be inspired.”

Heather Wright, co-chair of Bristol Creative Industries, said:

“The convergence of creative and tech has now become embedded in many areas of business as we all strive for user friendly, AI driven tools, not only to improve our internal processes but also in the products and services we sell to clients.

“BCI House is the melting pot where we will look at how this works in practice and what the future looks like. We’re excited to swing open the doors of this new event programme to our members as well as looking forward to welcoming new connections.”

What’s happening at BCI House?

There are five BCI events at BCI House plus events staged by our fellow BTF+ creator and BCI member MyWorld.

The BCI events are as follows. Click on the links for booking details.

7 October, 9.30am – 11am: Roundtable – Harnessing AI for creativity and impact
An invite only event led by Jules Love and Emma Wharton Love from BCI member Spark AI

7 October, 1.30 – 2.30pm: Aardman – 50 years of tech and tradition
With Peter Lord, the co-founder of the legendary company and BCI member Aardman.
More details

8 October, 9.30 – 10.30am: Mindset shift –  A journey from agency leadership to tech start-up
Dominic Mills, co-founder of Bristol-based experiences marketplace and BCI member Yuup, in conversation with Tom Harber.
More details

8 October, 1.30-2.30pm: A peek behind the curtain – What it takes to succeed at some of the world’s most creative companies
Ex-Apple creative director Sam Oliver in conversation with Laura Lear, managing director of PR led communications agency and BCI member AMBITIOUS.
More details

8 October, 5pm – 6pm: BCI House Happy Hour networking drinks
Sponsored by BCI members Aer Studios and Noble Digital Performance.
More details

MyWorld events will take place at BCI House on 6-9 October covering areas including immersive technologies, skills and training, and animation. See the BTF+ schedule for full details.

We can’t wait to see you at BCI House!

Also happening at BTF+

There’s loads of great stuff taking place at BTF+. Other highlights include:

BTF+ Summit

The BTF+ Summit is a five day event with premium sessions featuring national-level speakers and exclusive networking opportunities designed to inspire and connect the tech, creative and cultural community.

The Summit is one of the few paid elements at BTF+, but BCI members can take advantage of a 25% discount on tickets. Email [email protected] for your exclusive code.

BTF+ presents: Helios at Bristol Cathedral

Step inside the sun at Bristol Cathedral on 6-8 October with Helios, a stunning illuminated sculpture by Bristol-based artist Luke Jerram.

Measuring seven metres in diameter, this breathtaking installation features detailed imagery of the sun’s surface, allowing visitors to explore sunspots, filaments, and solar flares safely. There’s also a specially created surround sound composition by Duncan Speakman and Sarah Anderson.

Book tickets here.

While the advertising world obsesses over AI’s potential to revolutionise creativity, I witnessed the most brilliant campaign of the year this past weekend – and it had nothing to do with machine learning, programmatic targeting, or predictive algorithms.

I was ankle-deep in mud at End of the Road Festival (which, by the way, was as outstanding as ever even despite the deluges), when a waste management truck trundled past, emblazoned with luxury brand advertising. There I was, filthy, tired, probably (definitely) smelling questionable, and suddenly confronted with pristine imagery of the very lifestyle I’d temporarily abandoned for three days of musical bliss in a muddy field.

It was perfect. It was contextual. It was human.

The advertising industry is currently drunk on AI promises. Every conference, every pitch, every strategy document now includes some variation of “AI-powered personalisation” or “machine learning optimisation.” Don’t get me wrong – these tools have their place. But in our rush to embrace the algorithmic future, are we forgetting the fundamental truth that great advertising is about understanding moments, not just metrics?

That rubbish truck campaign worked because someone – a human someone – understood festival psychology. They knew that by Sunday, we’d all be romanticising our normal lives. They understood that luxury feels most appealing when you’re living without it.

AI excels at pattern recognition across vast datasets. It can tell you that 18–34-year-olds who attend music festivals also engage with luxury content 67% more in the week following the event. But it takes human insight to realise that the optimal moment to reach them isn’t through their Instagram feed – it’s when they’re watching that rubbish truck haul away their weekend of excess.

The advertising industry’s AI obsession reminds me of every previous “revolution” we’ve lived through – programmatic, social, mobile, time shifted tv (Sky +/Q), video, influencer marketing. Each time, we declared the fundamentals obsolete, only to rediscover that great advertising remains great advertising, regardless of the delivery mechanism.

The real revolution isn’t in our tools; it’s in remembering that context creates meaning, that timing trumps targeting, and that understanding human nature will always matter more than optimising algorithms.

AI will undoubtedly make advertising more efficient, more measurable, more scalable. But will it make it more memorable? More moving? More muddy-festival-rubbish-truck brilliant?

I’m not convinced.

This isn’t a luddite manifesto. AI belongs in our arsenal, particularly for data analysis, creative versioning, and media optimisation. But let’s not confuse operational efficiency with creative effectiveness.

The brands that will win aren’t those with the most sophisticated AI stacks – they’re those that use technology to amplify human insights, not replace them. They’re the ones who understand that the best algorithm for understanding people is still empathy, seasoned with experience, and deployed at exactly the right moment.

Sometimes that moment is when you’re standing in a muddy field, watching a rubbish truck, dreaming of clean sheets.

And no machine saw that coming.

 

The International Public Relations Network (IPRN) celebrated its 30th anniversary with a convention held in Porto, Portugal. Around 50 members from 30 agencies, across four continents gathered to present case studies, share best practice, and discuss the future of the sector in light of changes in international politics and the rapid growth of Artificial Intelligence.

 

Significantly, IPRN has now relocated its headquarters from Madrid to Brussels, in a move aimed at bringing the network closer to European institutions. The move positions the network closer to the heart of European decision-making and supports its ambition to be more actively involved in European Union affairs. As part of this transition, IPRN has also been listed in the EU Transparency Register.

 

Rodrigo Viana de Freitas, IPRN Executive President commented: “This step is fundamental to preparing the organisation for the years ahead.” He adds: “The goal is to equip IPRN with management capacity to continue expanding into new geographies and to support members in generating international business with brands and institutions across all sectors.”

 

Sarah Woodhouse, director and co-owner of strategic communications agency, AMBITIOUS, commented, “As PR Professionals, we need to stay on top of dynamic global and domestic events and sentiment to provide consultancy and work with the C-suite. The IPRN Convention in Porto highlighted the importance of agile planning – using phased strategies that evolve as external conditions change.”

 

Rhodri Harries, managing director tech and health at Cavendish says, “It was fantastic to connect with peers across markets and sectors. The conversations around AI and data-driven trust were especially valuable, and we’re excited to bring fresh thinking into our work at Cavendish.”

 

Harvey Choat, managing director at Nexus, explains, “Having strong international partners is one of the most powerful assets in our industry. IPRN continues to connect us to trusted local expertise across the world.”

Mayor of Porto welcomes the group
The annual meeting programme included a morning at Porto Business School, an event partner, with two international keynote sessions: “Donald Trump’s Foreign Policy: Impacts on International Relations,” by Jorge Rodrigues, coordinator of PBS’s Geopolitics Observatory, and “Artificial Intelligence and the New World,” by Ricardo Ribeiro, Director of Digital Transformation at Banco Montepio and professor in postgraduate and MBA programs at various universities.

 

The group was also welcomed by the Mayor of Porto, another event partner, with a formal reception at Casa do Roseiral. On the occasion, Rui Moreira emphasised Porto’s cultural and international dimension, explaining the city’s transformation process over the past 12 years. The event concluded with the annual awards ceremony, which this year honored a breast cancer awareness campaign from Puerto Rico as the best of the year.

 

 

About IPRN
The International Public Relations Network is a global network of independent public relations and communications agencies, with around 50 members in over 100 major cities and more than 30 countries across five continents. It represents all sectors of the industry and has a combined turnover of approximately USD 150 million, with over 1,000 staff and 4,000 clients across its member agencies.

 

 

The International Public Relations Network (IPRN) celebrated its 30th anniversary with a convention held in Porto, Portugal. Around 50 members from 30 agencies, across four continents gathered to present case studies, share best practice, and discuss the future of the sector in light of changes in international politics and the rapid growth of Artificial Intelligence.

 

Significantly, IPRN has now relocated its headquarters from Madrid to Brussels, in a move aimed at bringing the network closer to European institutions. The move positions the network closer to the heart of European decision-making and supports its ambition to be more actively involved in European Union affairs. As part of this transition, IPRN has also been listed in the EU Transparency Register.

 

Rodrigo Viana de Freitas, IPRN Executive President commented: “This step is fundamental to preparing the organisation for the years ahead.” He adds: “The goal is to equip IPRN with management capacity to continue expanding into new geographies and to support members in generating international business with brands and institutions across all sectors.”

 

Sarah Woodhouse, director and co-owner of strategic communications agency, AMBITIOUS, commented, “As PR Professionals, we need to stay on top of dynamic global and domestic events and sentiment to provide consultancy and work with the C-suite. The IPRN Convention in Porto highlighted the importance of agile planning – using phased strategies that evolve as external conditions change.”

 

Rhodri Harries, managing director tech and health at Cavendish says, “It was fantastic to connect with peers across markets and sectors. The conversations around AI and data-driven trust were especially valuable, and we’re excited to bring fresh thinking into our work at Cavendish.”

 

Harvey Choat, managing director at Nexus, explains, “Having strong international partners is one of the most powerful assets in our industry. IPRN continues to connect us to trusted local expertise across the world.”

Mayor of Porto welcomes the group
The annual meeting programme included a morning at Porto Business School, an event partner, with two international keynote sessions: “Donald Trump’s Foreign Policy: Impacts on International Relations,” by Jorge Rodrigues, coordinator of PBS’s Geopolitics Observatory, and “Artificial Intelligence and the New World,” by Ricardo Ribeiro, Director of Digital Transformation at Banco Montepio and professor in postgraduate and MBA programs at various universities.

 

The group was also welcomed by the Mayor of Porto, another event partner, with a formal reception at Casa do Roseiral. On the occasion, Rui Moreira emphasised Porto’s cultural and international dimension, explaining the city’s transformation process over the past 12 years. The event concluded with the annual awards ceremony, which this year honored a breast cancer awareness campaign from Puerto Rico as the best of the year.

 

 

About IPRN
The International Public Relations Network is a global network of independent public relations and communications agencies, with around 50 members in over 100 major cities and more than 30 countries across five continents. It represents all sectors of the industry and has a combined turnover of approximately USD 150 million, with over 1,000 staff and 4,000 clients across its member agencies.

 

 

The International Public Relations Network (IPRN) celebrated its 30th anniversary with a convention held in Porto, Portugal. Around 50 members from 30 agencies, across four continents gathered to present case studies, share best practice, and discuss the future of the sector in light of changes in international politics and the rapid growth of Artificial Intelligence.

 

Significantly, IPRN has now relocated its headquarters from Madrid to Brussels, in a move aimed at bringing the network closer to European institutions. The move positions the network closer to the heart of European decision-making and supports its ambition to be more actively involved in European Union affairs. As part of this transition, IPRN has also been listed in the EU Transparency Register.

 

Rodrigo Viana de Freitas, IPRN Executive President commented: “This step is fundamental to preparing the organisation for the years ahead.” He adds: “The goal is to equip IPRN with management capacity to continue expanding into new geographies and to support members in generating international business with brands and institutions across all sectors.”

 

Sarah Woodhouse, director and co-owner of strategic communications agency, AMBITIOUS, commented, “As PR Professionals, we need to stay on top of dynamic global and domestic events and sentiment to provide consultancy and work with the C-suite. The IPRN Convention in Porto highlighted the importance of agile planning – using phased strategies that evolve as external conditions change.”

 

Rhodri Harries, managing director tech and health at Cavendish says, “It was fantastic to connect with peers across markets and sectors. The conversations around AI and data-driven trust were especially valuable, and we’re excited to bring fresh thinking into our work at Cavendish.”

 

Harvey Choat, managing director at Nexus, explains, “Having strong international partners is one of the most powerful assets in our industry. IPRN continues to connect us to trusted local expertise across the world.”

Mayor of Porto welcomes the group
The annual meeting programme included a morning at Porto Business School, an event partner, with two international keynote sessions: “Donald Trump’s Foreign Policy: Impacts on International Relations,” by Jorge Rodrigues, coordinator of PBS’s Geopolitics Observatory, and “Artificial Intelligence and the New World,” by Ricardo Ribeiro, Director of Digital Transformation at Banco Montepio and professor in postgraduate and MBA programs at various universities.

 

The group was also welcomed by the Mayor of Porto, another event partner, with a formal reception at Casa do Roseiral. On the occasion, Rui Moreira emphasised Porto’s cultural and international dimension, explaining the city’s transformation process over the past 12 years. The event concluded with the annual awards ceremony, which this year honored a breast cancer awareness campaign from Puerto Rico as the best of the year.

 

 

About IPRN
The International Public Relations Network is a global network of independent public relations and communications agencies, with around 50 members in over 100 major cities and more than 30 countries across five continents. It represents all sectors of the industry and has a combined turnover of approximately USD 150 million, with over 1,000 staff and 4,000 clients across its member agencies.