There’s no escaping artificial intelligence (AI) right now. Whether it’s facial recognition, your smart speaker or the latest Instagram filter, everyone is using AI – even without realising it. It’s in your social media feed, powering your digital payments, and even helping your phone or laptop to autocorrect.
Whilst some of it may seem like the stuff of science fiction, this is just the beginning. AI is no longer a technology of the future, so what can we expect, what does it all mean and should we be excited or concerned about its potential?
In this paper, we’ll take a look at the impact of AI on the entertainment industry, including what we’ve seen so far. We’ll then explore the potential, the implications, and how businesses and professionals can respond to industry change.
We’ll also discuss the importance of brand identity and how a solid foundation of brand strategy can help you to stay authentic, create cut-through and capitalise on the trend to avoid being left behind.
In a recent global artificial intelligence study, PwC estimated that the total economic impact of artificial intelligence will be $15.7 trillion in the period to 2030, making it “the biggest commercial opportunity in today’s fast changing economy”. And when we consider how many areas of our lives it’s already permeated, you can see why.
AI is essential in many of our day-to-day tasks, enabling automation, personalisation and even fraud detection. Most people are familiar with Virtual Assistants or Chatbots online, and are using apps to monitor traffic or weather conditions almost daily.
But AI and its machine learning (ML) subset are nothing new. The concept has been around since the early twentieth century, with science fiction depicting artificially-intelligent robots and dystopian futures, from Fritz Lang’s Metropolis in 1927 to franchises like Star Wars, Star Trek and The Matrix.
By the 1950s, the idea of artificial intelligence was cemented in the minds of scientists, mathematicians and philosophers the world over and, thanks to the development of computers and machine learning algorithms, AI flourished in the 60s and 70s. This continued into the 21st century, with more funding and computer storage bringing us to the age of “big data”.
The human capacity to collect data is now far outperformed by artificial intelligence, which can process huge amounts. Applying AI in this way has been successful in a number of industries including banking, marketing and social media, and of course, entertainment.
2022 was the year when AI became truly accessible, with the democratisation of Generative AI tools enabling the general public to use these algorithms to create pretty much anything, from the pope in a puffer jacket to Donald Trump’s arrest.
The big hitters in the space right now include OpenAI’s Generative AI model, ChatGPT, and image generators such as Midjourney. These algorithms take existing data and use them to create entirely new content.
Other examples include ‘deepfake’ technology, which uses AI to make it appear as though someone did or said something that they actually didn’t, by replacing the likeness of one person for another in audio or video.
Whilst there are legitimate concerns about the current trajectory of AI, it’s not showing any signs of slowing down, with the potential to improve efficiency, reduce the risk of human error and drive profitability.
Since artificial intelligence first graced our screens, television and film have continued to portray the future, with each reimagining of AI more elaborate and fantastical than the next. But now, the things we once imagined are becoming our reality.
In 2023, AI is having a huge impact on everything from imagery and video to set design and theatre robotics. It’s being used in sport to support officiating and by streaming platforms to recommend shows, films or music. It’s even written a play which premiered online in February 2021.
So, what does AI in the entertainment industry look like right now?
Like many other sectors, AI has been making its mark in the entertainment space for a while, be it film, television, music, theatre or sport. The technology has already been applied in ways similar to other industries – such as content personalisation on streaming services like Netflix or Spotify – and it’s evolving all the time.
Both platforms use AI and machine learning to provide recommendations based on users’ preferences. Netflix even goes so far as to personalise thumbnails to entice users, by ranking hundreds of frames from movies and shows to decide which are most likely to encourage a click.
Spotify also took personalisation to a whole new level earlier this year, with the launch of its AI DJ feature. DJ is “a personalised AI guide that knows you and your music taste so well that it can choose what to play for you”, delivering a curated lineup alongside a hyper-realistic commentary.
Let’s take a look at how artificial intelligence is being used in other areas of the industry.
We’ve already touched on film and TV’s long relationship with artificial intelligence, so what’s changed in the last near century? The short answer: a lot. In addition to personalised viewing recommendations and AI-powered distribution from streaming services, the technology is also being used in a myriad of other ways.
AI-powered platforms and machine learning algorithms are being trained and applied to casting, improving the accuracy and efficiency of decision making. They can also be used to enhance visual effects and even analyse
data of existing scripts to generate new, original stories.
It’s not uncommon for shows and films to be using machine learning or AI in some way or another, but its application in VFX is probably the most recognisable. Recent examples include Lucasfilm’s The Mandalorian where actor Mark Hamill was de-aged to depict a younger version of his original Star Wars character, Luke Skywalker.
Another interesting development comes from Texas-based company StoryFit, who are leveraging AI technology to compile data on storytelling elements in scripts. The platform helps writers and studios understand and better connect with their audiences, providing insights on character relatability, plot inconsistencies or even which books should be adapted for film.
Perhaps one of the most incredible applications of AI in film is the use of Neural Radiance Fields or NeRFs. This new powerful and low-budget VFX tool can learn how light is reflected in a scene and produce a 3D model that looks like it was shot on the same set. Using just a few input images, AI can fill in any gaps not covered by the camera and estimate how that section might look, creating light and manipulating images in ways previously unimaginable.
As a traditionally human-centric art, theatre is perhaps an unexpected place to find the presence of artificial intelligence. But it is seeing development of AI technologies, from lighting robotics to set design and even playwriting.
Examples include the use of tools such as Midjourney for theatrical design, to create set designs in collaboration with AI, and plays written entirely by AI such as THEaiTRE: When a Robot Writes a Play or the Young Vic’s production of AI which featured the GPT-3 system on stage.
The COVID-19 pandemic forced the world of live theatre into the virtual and digital space, with creators streaming live or pre-recorded performances to audiences at home. It also saw live theatre enter the metaverse, where AI has been integral to development.
Virtual reality and online spaces allow theatre to maintain its live identity, whilst providing new and more interactive ways for audiences to experience the narrative. One example is YouTuber Rustic Mascara’s appropriation of the video game space for live performance back in July 2022.
In an attempt to fill the live-theatre void during the pandemic, actor Sam Crane live streamed the first ever full production of Hamlet inside the online world of Grand Theft Auto. You can learn more about this and the future of theatre in the metaverse in ‘The Future of Theatre’ Conference from The Stage.
Emerging technologies such as AI, big data, and IoT (Internet of Things) are becoming essential components of sport in recent years – and there are already a plethora of applications. One of the most prolific is the introduction of technologies such as VAR (video assistant referee), goal line technology and Hawkeye, designed to help support officiating and decision-making.
Other examples include the use of computer vision for tracking and analysing human motion. Machine learning algorithms can use data to evaluate skills and player potential, ranking them to help with scouting or recruitment.
AI can also be used to predict results or ball possession, and provide game analysis, spotting trends, tactics and flaws.
The music industry has already had its fair share of run-ins with AI, with mixed responses. We’ve highlighted the use of AI in streaming to personalise listening and improve user experience, but what about AI-generated music?
2023 has already seen AI make headlines in the music world, including a music generator that can turn any subject into a Drake-inspired record, or a new Oasis album that imagines how the band might have sounded if they’d stayed together.
But this new era of music making is not without controversy. When French DJ David Guetta used AI technology to add Eminem’s ‘voice’ to one of his songs, it sparked a debate about copyright and creators’ rights. Calls to ensure that artificial intelligence is used to support culture and artistry rather than replace it have been heard across the industry, something we’ll explore in the next section.
It’s clear that the industry is taking note and exploiting AI technology where the opportunity presents itself. But what’s the impact so far, is everyone excited about the potential of AI or are there concerns about its future?
The evolution and increasing popularity of artificial intelligence is controversial across all industries, with many recognising its benefits and potential, whilst simultaneously raising concerns about risk.
In April 2023, Avengers’ Director Joe Russo predicted that AI could be making movies within two years. This, coupled with reports that the first AI-generated feature film will begin production in May 2023 is enough to send filmmakers into a flat spin – our worst fears about robots taking over could be realised in an imminent dystopian reality.
For the film industry, one of the biggest advantages of using AI is its ability to save time and resources. It’s also being used to improve accuracy and efficiency, analysing huge amounts of data – such as actors’ past performances or social media activity – to predict who is likely to be successful in a particular role.
This data analysis can also be used to analyse scripts and create new, original stories, saving time for screenwriters and providing opportunities for creativity and storytelling. AI can also save time and money on VFX, making it easier and faster to add visual effects, using NeRF and other technologies.
Theatre has already reaped some of the benefits of artificial intelligence in its ability to connect with larger audiences onlines. But there are also positives to be drawn from the use of AI in other areas.
Set designers Jason Jamerson and Michael Schweikardt discussed how tools such as Midjourney can be used to improve the design process, arguing that if used in the right way, it might help the process of materialising an idea for production. They explain that they don’t want AI to design the set, but it can give them new, interesting concept overlays whilst allowing them to remain the designers.
In sport, as well as helping to improve the accuracy of officiating – making sports fairer and less subjective – AI can also produce personalised training or nutrition plans for professional athletes. Thanks to the development of wearable technology which provides information about the wear and tear on an athlete’s body, AI can even help improve health and fitness or prevent injury.
Computer analysis is also used to influence line-up decisions before and during games. By comprehending metrics such as motion, speed, serve placement, and even player posture, AI helps managers and coaches make better decisions for their players and teams.
But having already seen how AI can be leveraged to support and improve traditionally-human tasks, what other positives might come from implementing this technology across the industry?
Despite these wide-ranging positive impacts, there are understandably concerns about the risks associated with the increased use of artificial intelligence. The most obvious is of course, the potential for AI to replace human jobs.
As algorithms and AI tools become increasingly advanced, there is a risk that they could replace some roles that humans would have historically carried out. Ultimately, this could lead to job losses in the industry along with a fall in creativity, uniqueness and emotional depth that only humans can provide.
The Guardian reported earlier this year that creatives across the industry are taking action against AI, in a bid to protect their jobs and original work from automation. Photographers and designers are among the first to face a “genuine threat”, and Hollywood filmmakers are worried that advances in the technology will mean fewer jobs across the industry and pose “a real threat to writers down the road”.
Another challenge to AI technology came in the wake of deep-fake technology being used for so-called ‘revenge porn’, with devastating consequences. Understandably, this led to wide-spread criticism and calls for further regulation in future developments.
There are calls for more regulation in other areas too. Apple’s development of synthetic voices for audiobooks has caused controversy and concern among the voice actor community. Some are worried about damage to the livelihoods of lesser-known actors and have pushed for the technology to advance more ethically.
So, will we see homogenisation or a decline in the quality of entertainment or art? Author and screenwriter Marthese Fenech thinks the technology needs regulation and a cautious approach. She explains, “I do very much understand and empathise with the concerns of my fellow creatives and artists. I still harbour some reservations about the technology; none of us wants to be replaced by a machine, something without a soul or the ability to emote.
“Admittedly, I am often reluctant to adopt burgeoning technology – it took me years to transition from an analog camera to a digital one. As an author, screenwriter, editor, and teacher, I’ve met the growing pervasiveness of AI with resistance and hesitation.”
However, having seen some of Mark’s work, Marthese has shifted her perspective: “Mark’s ability to completely transform a project from something passable to something transcendent has altered my perspective. To see something that has lived in my imagination for two decades come to life so vividly defies description.”
There’s no denying the huge potential of artificial intelligence. Now, the entertainment industry has the chance to capitalise on the trend and do incredible things.
It’s time to start viewing AI as an opportunity, rather than a threat. So, how can creatives not only stay competitive but make the most of new technologies?
BIFA founders Raindance, explain that “by highlighting the value of human creativity, filmmakers can differentiate themselves from AI and justify their continued employment”. They also stress the importance of staying “competitive by continuous learning and adapting to new technologies”.
The combination of both AI and human ability has huge potential. By collaborating with AI experts or learning how to use the tools effectively, creatives can learn new skills and stay ahead of the curve. This is something Mark is very interested in, with plans to help businesses and brands use AI to their advantage.
Whilst AI is great at solving problems or processing large amounts of data, there are nuances and concepts that only humans can offer. Some tasks are difficult or even impossible for AI to complete, such as those requiring empathy, social skills or physical dexterity.
So how best to maintain humanity and protect originality? One way is to have a strong foundation – to know who you are and what you stand for. In other words, a brand strategy that really stands up.
As the entertainment industry becomes more saturated and AI tools are used to create content or marketing materials, it’s more important than ever to maintain originality and authenticity that can’t be replicated by machine learning. If you want to create cut-through in a competitive space, having a strong brand personality and a plan for how you’ll deliver your key messages are both vital.
Whatever your role and niche within the industry, every brand or business needs a unique and authentic voice, even if what you’re saying or selling is the same or similar to your competitors. As AI technology continues to develop, creating human connections with messages that really resonate will help give you the edge.
There are ample opportunities to use AI tools to help you learn more about your audience or find new ways to connect with them. But at some point, you’re going to need that human touch to make whatever you create uniquely yours.
When it comes to creativity, there’s always a need to protect what is sacred. But if leveraged in the right way, artificial intelligence could be – and indeed already is – hugely exciting and potentially beneficial for the entertainment industry and business owners that don’t have blockbuster budgets but need to reach their ideal clients.
By having a clear brand identity and a strategy to help you bring your message to your audience, you can remain authentic, stay relevant and make the most of any opportunities AI might throw your way.
I believe in bringing the joy of entertainment to as many people as possible and helping business’s both large and small achieve their dreams. With over 20 years’ experience in the creative space and a finger on the pulse of the latest technologies, I’m here to help.
(Note this article was researched and written by humans!)
Access Creative College, Condense and LocalGlobe are proud to launch the second round of their funded scholarship focusing on bringing live events to virtual spaces, starting 30th October 2023 and running until mid-February 2024. The scholarship was created to respond to the growing diversity problem within the tech sector and in metaverse development, relating to a lack of women and people from minority ethnic groups.
“The gender equity gap in technology is higher than in any other sector, with women holding just 17% of technology roles in the UK.”
The Chartered Institute for IT (2023)
“Less than a tenth (8.5%) of senior leaders in UK tech are from ethnic minority groups, a sixth (16%) of IT professionals are female and a tenth (9%) of all IT specialists have a disability.”
Prospects (2022)
In early 2023, 4 young Bristol creatives embarked on the first round of this innovative and unique scholarship with very successful results including one participant, Olivia, being offered an Accounts Manager role at Condense upon completion of the course.
“Participating in the Condense Scholarship allowed me to broaden my horizons, learn some incredible new skills, and contributed to shaping my future. It has opened doors to endless possibilities for my career. The knowledge, practical experience, and networking opportunities gained through the program have significantly enhanced my opportunities in the tech industry.” – Olivia, Condense Scholar, 2023.
Applications opened in July for anyone over the age of 19, with 8 spaces available on this intensive programme that takes in 3D modelling, Digital Graphics, Realtime VFX and Virtual Worlds, all funded by a bursary of £1800. Applications from women and people from ethnic minority backgrounds are particularly encouraged.
Click here to find out more and apply.
Social media can have a direct impact on your website’s visibility on traditional search engines like Google or Bing.
While it doesn’t have the same effect on SEO as with content marketing, social signals such as gaining more followers, likes, shares and retweets can increase your visibility to potential customers by increasing traffic to your site and helping you to rank higher.
In other words, while social media efforts don’t influence SEO directly, they do influence SEO indirectly.
Social media signals are activities that contribute to your page or website’s search engine rankings. Some examples of social signals include likes, shares, retweets and pinning.
Google has never explicitly stated that social signals affect rankings. But there’s no denying that the more traffic you receive through social media networks, the more your material will be shared. This may significantly affect how you rank in Google search results.
The social media platform you choose should be directly related to the type of business you run and your marketing objectives. It should also be determined by where your target audience prefers to spend their time. However, in terms of SEO functionality, the following social media and digital marketing networks offer several advantages:
We’ve established how social media impacts SEO. Now, we can look at ways to boost SEO through social media marketing. Here are four social media algorithms and SEO tips to help boost SEO on social media.
Did you know that social media profiles are frequently shown among the top search results?
Up 75% of customers use social media to evaluate brands before making a purchase. They look for reviews, genuine recommendations, inspiration, high-quality images and brand information. As a result, social media profiles should be optimised as part of your SEO strategy.
Optimised social media profiles can drive your target audience to your account and convert them into customers. Your goal is to make all your content accessible. Here are some easy ways of optimising your social profiles to get results:
Good social media profiles increase trust by giving your brand authenticity. They should be able to teach your target audience everything they need to know about your company in a matter of seconds. Your profile should sound natural, honest and carefully written, and it should showcase your own personality.
Creating and releasing high-quality content is crucial for social SEO.
It can enhance organic web traffic back to your website, improve search visibility and assist you in obtaining quality backlinks.
By distributing long-form content such as a high-quality blog post, written with specific keywords via your social platforms, you can encourage your social media followers to share your content further. This will boost your content marketing strategy and strengthen your social signals by amplifying reach through social SEO.
Be wary though, using too many keywords, otherwise known as keyword stuffing, can be frowned upon by traditional search engines and may have a negative impact on your online visibility.
Traditional SEO stands you in good stead when you aim to create valuable content based on a customer’s needs, so be sure to stick to the most relevant and important keyword clusters.
Search engines and shareable content go together like bread and butter. The more people that engage with and share your content, the wider reach you’ll have on keyword search pages and the better your social media visibility. You’ll also generate more backlinks, or inbound links, and enhance brand recognition.
When you publish content that your audience will want to share, it can help Google with the indexation of relevant searches for your posts. This can lead to more organic search traffic and better Google rankings.
Did you know that the images you upload to your social media accounts can actually make a difference to your social SEO? The act of making the images you publish with your social media posts as SEO-friendly as possible is referred to as image optimisation.
Optimising the images across your social media platforms can improve user experience. Search algorithms also tend to prioritise the images that follow best practices, meaning you could appear higher up in search results, improve website traffic and reach more potential customers.
Here’s how you do it:
Image optimisation across all your social networks is a simple technique that may make a major difference in your social media marketing efforts.
A high-quality image will also boost your overall social media performance. It can improve the appearance of your brand by making it more appealing, intelligible, relatable, and memorable.
One strong tactic for improving your social SEO and social media strategy is to use social listening. This is the process of monitoring online conversations on major social platforms and media networks to learn what your audience is saying about you. It’s also a great way to keep track of your competitors.
Social listening can help you find opportunities for link-building. You may discover that your brand has been referenced on blogs, forums, Facebook pages or news sites. You can find these mentions using a social media monitoring tool and contact the writers to ask them to include a link to your site.
Social listening is an effective method for conducting audience research and learning what people are talking about in your sector. This will help you in discovering new ways to contact your target audience and increase your social media presence.
Social media helps SEO in several different ways. The best method is always the successful combination of social media and search engine optimization efforts.
Global leaders in procurement and supply chain management, Efficio are the largest independent consultancy in the world. With this sole focus for more than 20 years, their specialist consultants are equipped with the expertise and technology to dig deeper, innovate faster, and deliver greater efficiencies for clients.
Talisman Sparro has played a critical role in Efficio Consulting’s repositioning and rebrand programme, delivering an impact that has helped the company stand out as the only remaining independent, specialist consultancy in the procurement and supply chain consultancy marketplace. With Efficio’s unique approach to delivering sustained client success at the core, Talisman Sparro has helped to shape a comprehensive strategy that has driven internal engagement and reflected Efficio’s ambitious growth plans.
The “Partners in Progress” brand platform developed has resonated with both clients and employees, driving engagement and building a strong internal culture. The rebranding programme delivered has overhauled Efficio’s branding, messaging, and positioning to be more contemporary, modern, and appealing to a broader audience.
Our support included:
Bristol-based branded podcast production company 18Sixty is pleased to announce that senior marketing business leader, agency founder and podcaster David Maher Roberts (pictured left) has been appointed as Board Advisor.
This announcement comes off the back of three years of solid growth for 18Sixty where they’ve established themselves as a renowned player in the branded podcast space, working with big name brands, talent and picking up major award wins and nominations for their premium quality podcasts.
Founder and CEO Gareth Evans (pictured right), who launched the business in early 2020 after a decade-long career in commercial radio (Virgin Radio, Absolute Radio) has his sights set on further growth over the next two years. Evans says, “I’ve been aware of David’s reputation in the marketing agency and digital content spaces for some time, having over 20 years experience in board-level roles within PE and VC-backed companies and, impressively taken digital marketing agency Dialect Inc. from a $4m to $30m business in 5 years.” He goes on to say, “having worked closely with David professionally over the last few months, I’m really excited by the prospect of having him on board to help take 18Sixty into the next stage of our growth. Our mission continues to be helping world-renowed brands reach new audiences with podcasts they love listening to whilst having a positive impact on people and planet, pushing the creative boundaries where brand meets audio and to further establish our place as one of the world’s most creative branded podcast producers.”
In addition to his marketing agency expertise, Maher Roberts also has a deep passion for the podcast space, having produced and co-hosted Podworld (a podcast that celebrates the craft of great podcast-making) with journalist and BBC podcaster Louise Blain. Maher Roberts says “I really believe in the unique power of podcasts to engage audiences and provoke thoughtful conversation. 18Sixty has already made a significant impact in the industry and I can’t wait to help further the exciting work Gareth and the team are doing.”
Driving Bristol’s growth as a leading audio hub in the UK and empowering the local economy
Bristol has emerged as a thriving audio hub, fostering numerous globally renowned podcast businesses and housing exceptional audio production talent. In this dynamic soundscape, 18Sixty stands firmly committed to amplifying the audio industry’s impact on the economy of Bristol and the wider South West region.
The surge in demand for exceptional branded podcasts continues unabated. Recent data from hosting platform Ausha revealed a remarkable 17% audience increase for this category in 2022. Notably, brands embracing podcasts as a medium experience significantly higher levels of engagement compared to other forms of media, such as video.
“By nurturing Bristol’s audio landscape, 18Sixty is committed to drive economic growth whilst capitalising on the rising appetite for quality branded podcasts,” said Gareth Evans, Founder and CEO at 18Sixty. “Our mission is to leverage the region’s exceptional audio production talent, supporting their creative endeavours and propelling Bristol as the go-to destination for groundbreaking audio content.”
We are super excited to be bringing MotherBoard events to Bristol!
When: Wednesday 19th July 2023.
What time: 6.30pm – 9pm
Location: Huboo, 41 Corn St, Bristol BS1 1HT
Drinks and pizza provided.
Speakers include:
Rav Bumbra, Founder of Cajigo
Rowena Innocent, SVP Engineering at Ultraleap
Chloe Allan, Technology Manager, Just Eat
David Maher Roberts, Managing Partner of Digital DNA & Founder of TechSpark
Join us for the first Bristol MotherBoard community event! This event will be a networking event, with a panel talk starting 7.30pm.
With 50% of women leaving the industry by the time they are 35, we will be asking the important question “how we can retain more women in tech”.
We will offer practical takeaways including how businesses can support their female talent and drive retention, how businesses can offer an inclusive environment for mums and what we as individuals can do to support our peers and be advocates for all women working in tech.
If you have not been to one of our events before, MotherBoard is a community, event series and charter for everyone who believes we need more support for women working in the tech industry. We encourage everybody to join who is interested in understanding more about how to drive inclusion in the workplace.
Please RSVP to confirm your place.
techSPARK, the South West’s largest tech network, has published its inaugural Chair’s Report, outlining the state of play in the Bristol and Bath tech space.
The inaugural report celebrates the recent achievements of those within the cluster, which now features over 1200 businesses across the likes of fintech, greentech, digital, cyber and deeptech. But the report also delves into how the cluster could be improved, as both Bristol and Bath are beginning to feel the growing pains of ecosystem maturity.
It highlights policymaking and political leadership, the diversity and depth of investment and venture capital funding as well as the need to build upon the collaborative culture, cementing the cluster’s identity and bridging the gaps between competition and collaboration as some of the key areas to assess.
Regional identity is one of the major strengths of the two cities. But also, the source of its greatest potential weakness – as techSPARK Chair, Nick Sturge MBE, explains:
“Bristol and Bath are passionate cities, with purpose at their hearts. But the often-cited humility of those within the tech space, may in fact be hampering growth. The level of humbleness within the space seems to be at odds with global brand building and big acquisition routes. What do we want to be known for?”
When it comes to acquisition and investment, the report highlights that the two cities are seeing less venture funding being deployed in 2023, particularly at pre-seed and early-stage levels. Though Bristol and Bath are still seeing strong equity investment levels, with a total of £975,000,000 raised in 2022.
In the past, Bristol was cited as the strongest cluster in the UK outside London for the availability of growth capital. In 2021 Atomico reported Bristol was 3rd in Britain behind London, Birmingham and Manchester. The city went on to drop out of Atomico’s top 20 European rankings in 2022.
This picture is compounded by the recent success of other UK regions, in receiving government funding via innovation accelerators and investment zones. The funding itself has been distributed in line with the levelling-up agenda. But while this will de-risk and unlock additional private and public sector funding, it could see Bristol and Bath struggle to keep pace over the next five years if we choose to measure ourselves as such.
Positioning the cluster politically to ensure policy is well positioned to support the tech sector is also cited. The efforts of the region’s research institutes have led to a growth in the number of spin-outs, when compared nationally, with all four local universities offering great strengths and benefits to the sector.
However, political leadership and political interest was one of the most widely raised topics, during the consultation and creation of the report, as Nick continues:
“During the consultation for this report, the lack of political interest in the sector and poor leadership frequently emerged. The consensus is that political leaders don’t fully comprehend or champion the sector in a way that leaders in other clusters, like the Midlands and Manchester, do.
“It was noted, by those we consulted, how the West of England Combined Authority has grown in size in recent years making it appear harder to influence strategy and priorities. This leaves a sense that public and private sectors aren’t pulling in the same direction nor championing the sector on the national stage. techSPARK has been able to engage with officers at the Authority and so this report gives us an opportunity to push for ambitious and innovative new approaches”
The report highly praises the human capital within the cluster. A highly skilled workforce with strong mentorship and governance are key strengths of the sector. A positive and forward-thinking incubator mentality is also greatly contributing towards overall health.
However, concerns have been raised over the risk of entrepreneur drain, leading to a limited community of more experienced entrepreneurs and a reduced appetite for individuals taking on ‘higher risk’ jobs.
The cost-of-living concern also looms large, with Bristol now being named as the most expensive major city to live in outside of London, as the city becomes less affordable to live in, could limit the local talent pool, diversity and social mobility.
techSPARK’s State of Play report was prepared by Rocketmakers Special Projects Lead Briony Phillips and techSPARK Managing Director Ben Shorrock, alongside key partners WECA, Invest Bristol Bath, Cintra Global and Burgess Salmon. As well as Hargreaves Lansdown, MAINstream, Firehaus and Morton Property Consultants, it can be read in full here.
Originally posted to: www.carnsight.com
Ethical, organic link building is central to topping the charts when it comes to Google’s search engine ranking factors. Quality backlinks are prized possession, and one of the ways that they can be earned is in the press/news media. However, while we as PRs will always strive to earn these SEO wins, we can’t always guarantee them. Before we explain how to approach backlinks in PR, let’s lay some groundwork for technical terms.
The world of SEO is full of technical terms and concepts that can be confusing at first, so let’s get the lingo down before we go any further. Here’s what you need to know:
As SEO has squarely cemented itself into digital environments, more and more media outlets are introducing specific policies regarding backlinks and the inclusion of external links their content. For instance, some publications strictly adhere to a no-follow policy, meaning that any included links do not contribute to SEO efforts. Some might offer to include a link but limit its visibility – the link is embedded and clickable, but not coloured or underlined to differentiate the text and indicate link presence.
Others – especially larger entities – have begun to monetise this service and may charge for including backlinks or only allow them within certain types of content, like guest articles or sponsored posts. Hence, these emerging structures/frameworks often mediate the relationship between PRs and journalists when it comes to including backlinks and must be respected to practice good media relations.
It can be controversial, but the general consensus is that you there is a certain etiquette around asking a journalist to provide backlinks. We typically recommend taking a proactive approach. Offer up the links in a more appropriate, subtle way by linking them in your press release or correspondence so that they are there if the journalist wants them. We’ll discuss more about how a journalist might make this decision further down.
Some journalists/outlets may also view PR attempts to secure backlinks as compromising the integrity of the news outlet and blurring the boundaries between advertising and independent journalism, while others consider it presumptuous and some even write off a PR as ‘asking too much’ when ‘free’ publicity/exposure of a story feature is already on the table.
While a good PR agency will have forged strong, mutually beneficial relationships with journalists and often work with them to pitch a story, it’s important to remember that Journalists are independent individuals. They operate with their own principles and purposes and aim to satisfy and engage an audience of their own. PRs will always try to be strategic and work with Journalists and audiences who align with the story well to maximise coverage, but journalists ultimately determine the final content and format in of a piece for publication. They make decisions based on the newsworthiness of a story, its relevance to their audience, and their editorial guidelines.
So, what this means, is that backlinks are often a grey area – the decision can be entirely discretionary and up to the journalist, or it may be mediated by editorial guidelines, outlet policies, or reader preferences. It’s important to remember that it is also increasingly difficult for journalists to keep smaller, niche publications going in an oversaturated news market. They often have to work hard to find new ways to fund their platform; hence, backlinks have become the latest resource for monetisation.
Of course, we will always do our best to nurture a reciprocal relationship with journalists and the press to engender positive attitudes and encourage ethical backlinking. However, like many elements of PR, this is an art and not a science. We can’t guarantee a backlink in coverage, but we will certainly do our best to secure them.
We’re all a little bit obsessed with acquisition; it’s drilled into us from birth and stays with us until the day we die. From Pokémon cards and soft toys to clothes, art and tech – we progress through a natural arc of ownership in our lifetime. The truth is, we usually look to upgrade our belongings before we’ve squeezed every bit of value from our existing ones.
And we’re guilty for doing the same in the marketing bubble: often, we prioritise growing eCRM databases before we engage the contacts that are already in reach. But when acquiring a new customer costs five times more than retaining an existing one, there’s a compelling case for making the most of what we already have in front of us (Invesp, 2018).
It’s easy to forget that existing customers are the ones positioned deeper in the sales funnel. These are the contacts who have already experienced your brand in some capacity; they know the role that you can play in their life. Which begs the question: why have my contacts lapsed? Often, customer apathy is the primary reason for inactivity.
An overworked cliché, but a true one nonetheless, is that your database is a flowerbed, and you’re holding the garden hose. So, for dramatic purposes, let’s imagine we’re in the second week of drought. Your flowers are wilted, and the soil? Bone dry. In your absence, your contacts have become idle and unenthused. Any avid gardener knows that chucking buckets of water on a flowerbed in this state will cause the soil to repel it, instead you should sprinkle the surface lightly to encourage gradual absorption. The same applies for your marketing, if you relentlessly continue to push hard sales-led messaging upon your lapsed eCRM contacts, they will only reject it.
Take a more considered approach. Whether it’s a virtual gift card, an email to a live event, or a simple message to say we haven’t heard from you in a while, a softer approach is the most likely to warm inactive customers to your brand, ahead of overt promotion.
If you’re in a position where you have a chunky list of email addresses, and not a lot else, then it’s time to start building. Whether it’s a poll or survey with a gift or promo code for their next order, this is a great opportunity for you to understand how users are interacting with your brand. But first, you need to be sure of your objectives. Do you want to understand how satisfied customers are with your product? Are you trying to establish the customer pain points to optimise your service offering? Knowing the purpose of your research is fundamental and will help you to structure your questions and analytics accordingly.
Once you have constructed and sent your re-engagement email, the next step is analysing the results. Pay attention to any clear patterns and use them to tag specific customers with common themes. In case you’re not convinced, MailChimp research shows that segmented email campaigns have an open rate that is 14.31% higher than unsegmented campaigns.
Using historic data, it becomes possible for brands to track browsing behaviour, purchase history, and previous engagement to tailor communications from specific customer actions. And doing so holds impact. Over 59% of customers claim that personalised content impacts purchase decisions. In the long run, this can help brands to grow stronger relationships with their customers, increase loyalty, and ultimately drive revenue growth. By identifying and segmenting different groups within your database, it becomes possible for brands to fine tune the content within email sends to resonate more clearly with the audience at hand.
Take Nike, for example, a global conglomerate operating in more than 30 major markets: from sports to lifestyle. A track runner from Osaka and a fashion enthusiast from New Mexico will engage with the same brand in two very different ways. While the runner will be most invested in the performance-related benefits of the garments, the influencer will likely be drawn in by aesthetics, limited edition colourways, and exclusive brand collaborations. This can be reflected in granular segment-specific sends, with tweaked products, ranges, visuals, and tone.
This isn’t to say that marketers should forget about scaling mailing lists. Growing your current book of eCRM contacts and delivering content to your existing audience should happen in tandem, in fact, it’s beneficial. When you are making efforts to re-engage existing contacts, and growing a database simultaneously, you can be safe in the knowledge that you’re doing everything in your power to increase acquisition and retention.
When it comes to customer acquisition, engagement, and retention, we’re experts in the field. Drop us a line today to see how we can leverage email to maximise the value from your contacts, no strings attached.
Discover more industry insights and opinions at saintnicks.uk.com/insights
We’re delighted to share that Unfold have taken on organising the Smart Cookies meetup group, started by the wonderful Nic & Nat Alpi, previously of Cookies HQ.
Smart Cookies is a quarterly meetup group of over 1,000 entrepreneurs, involved in the Bristol creative and digital industries, passionate about design, development and marketing.
We want to continue the events in the same spirit and ethos as our predecessors, promoting collaboration between disciplines so we can devise better solutions for all aspects of the creative process.
Each meetup will feature either individual speakers or an expert panel, where discussion will centre around a set theme related to building and growing digital ventures.
Whether you’re a tech professional, an entrepreneur, freelancer or student, there will be something for you. It’s a great opportunity to meet new people, make connections and join a community of smart cookies.
Come along and be inspired or – if you’d like to share your own experiences – why not contact us about becoming a speaker?
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