Originally posted to: www.carnsight.com

Ethical, organic link building is central to topping the charts when it comes to Google’s search engine ranking factors. Quality backlinks are prized possession, and one of the ways that they can be earned is in the press/news media. However, while we as PRs will always strive to earn these SEO wins, we can’t always guarantee them. Before we explain how to approach backlinks in PR, let’s lay some groundwork for technical terms. 

Nailing the basics 

The world of SEO is full of technical terms and concepts that can be confusing at first, so let’s get the lingo down before we go any further. Here’s what you need to know:  

Emerging outlet policy trends 

 As SEO has squarely cemented itself into digital environments, more and more media outlets are introducing specific policies regarding backlinks and the inclusion of external links their content. For instance, some publications strictly adhere to a no-follow policy, meaning that any included links do not contribute to SEO efforts. Some might offer to include a link but limit its visibility – the link is embedded and clickable, but not coloured or underlined to differentiate the text and indicate link presence.  

Others – especially larger entities – have begun to monetise this service and may charge for including backlinks or only allow them within certain types of content, like guest articles or sponsored posts. Hence, these emerging structures/frameworks often mediate the relationship between PRs and journalists when it comes to including backlinks and must be respected to practice good media relations. 

Media relations and the unwritten rules of backlink etiquette 

It can be controversial, but the general consensus is that you there is a certain etiquette around asking a journalist to provide backlinks. We typically recommend taking a proactive approach. Offer up the links in a more appropriate, subtle way by linking them in your press release or correspondence so that they are there if the journalist wants them. We’ll discuss more about how a journalist might make this decision further down. 

Some journalists/outlets may also view PR attempts to secure backlinks as compromising the integrity of the news outlet and blurring the boundaries between advertising and independent journalism, while others consider it presumptuous and some even write off a PR as ‘asking too much’ when ‘free’ publicity/exposure of a story feature is already on the table. 

Journalist independence and discretionary decisions 

While a good PR agency will have forged strong, mutually beneficial relationships with journalists and often work with them to pitch a story, it’s important to remember that Journalists are independent individuals. They operate with their own principles and purposes and aim to satisfy and engage an audience of their own. PRs will always try to be strategic and work with Journalists and audiences who align with the story well to maximise coverage, but journalists ultimately determine the final content and format in of a piece for publication. They make decisions based on the newsworthiness of a story, its relevance to their audience, and their editorial guidelines.  

So, what this means, is that backlinks are often a grey area – the decision can be entirely discretionary and up to the journalist, or it may be mediated by editorial guidelines, outlet policies, or reader preferences. It’s important to remember that it is also increasingly difficult for journalists to keep smaller, niche publications going in an oversaturated news market. They often have to work hard to find new ways to fund their platform; hence, backlinks have become the latest resource for monetisation. 

A balanced approach 

Of course, we will always do our best to nurture a reciprocal relationship with journalists and the press to engender positive attitudes and encourage ethical backlinking. However, like many elements of PR, this is an art and not a science. We can’t guarantee a backlink in coverage, but we will certainly do our best to secure them. 


Why reactivation works

It’s easy to forget that existing customers are the ones positioned deeper in the sales funnel. These are the contacts who have already experienced your brand in some capacity; they know the role that you can play in their life. Which begs the question: why have my contacts lapsed? Often, customer apathy is the primary reason for inactivity.

An overworked cliché, but a true one nonetheless, is that your database is a flowerbed, and you’re holding the garden hose. So, for dramatic purposes, let’s imagine we’re in the second week of drought. Your flowers are wilted, and the soil? Bone dry. In your absence, your contacts have become idle and unenthused. Any avid gardener knows that chucking buckets of water on a flowerbed in this state will cause the soil to repel it, instead you should sprinkle the surface lightly to encourage gradual absorption. The same applies for your marketing, if you relentlessly continue to push hard sales-led messaging upon your lapsed eCRM contacts, they will only reject it.

Take a more considered approach. Whether it’s a virtual gift card, an email to a live event, or a simple message to say we haven’t heard from you in a while, a softer approach is the most likely to warm inactive customers to your brand, ahead of overt promotion.


Create your own data

If you’re in a position where you have a chunky list of email addresses, and not a lot else, then it’s time to start building. Whether it’s a poll or survey with a gift or promo code for their next order, this is a great opportunity for you to understand how users are interacting with your brand. But first, you need to be sure of your objectives. Do you want to understand how satisfied customers are with your product? Are you trying to establish the customer pain points to optimise your service offering? Knowing the purpose of your research is fundamental and will help you to structure your questions and analytics accordingly.

Once you have constructed and sent your re-engagement email, the next step is analysing the results. Pay attention to any clear patterns and use them to tag specific customers with common themes. In case you’re not convinced, MailChimp research shows that segmented email campaigns have an open rate that is 14.31% higher than unsegmented campaigns.


Behavioural targeting

Using historic data, it becomes possible for brands to track browsing behaviour, purchase history, and previous engagement to tailor communications from specific customer actions. And doing so holds impact. Over 59% of customers claim that personalised content impacts purchase decisions. In the long run, this can help brands to grow stronger relationships with their customers, increase loyalty, and ultimately drive revenue growth. By identifying and segmenting different groups within your database, it becomes possible for brands to fine tune the content within email sends to resonate more clearly with the audience at hand.

Take Nike, for example, a global conglomerate operating in more than 30 major markets: from sports to lifestyle. A track runner from Osaka and a fashion enthusiast from New Mexico will engage with the same brand in two very different ways. While the runner will be most invested in the performance-related benefits of the garments, the influencer will likely be drawn in by aesthetics, limited edition colourways, and exclusive brand collaborations. This can be reflected in granular segment-specific sends, with tweaked products, ranges, visuals, and tone.


It’s not one or the other…

This isn’t to say that marketers should forget about scaling mailing lists. Growing your current book of eCRM contacts and delivering content to your existing audience should happen in tandem, in fact, it’s beneficial. When you are making efforts to re-engage existing contacts, and growing a database simultaneously, you can be safe in the knowledge that you’re doing everything in your power to increase acquisition and retention.

When it comes to customer acquisition, engagement, and retention, we’re experts in the field. Drop us a line today to see how we can leverage email to maximise the value from your contacts, no strings attached.

Discover more industry insights and opinions at saintnicks.uk.com/insights


We’re delighted to share that Unfold have taken on organising the Smart Cookies meetup group, started by the wonderful Nic & Nat Alpi, previously of Cookies HQ.

Smart Cookies is a quarterly meetup group of over 1,000 entrepreneurs, involved in the Bristol creative and digital industries, passionate about design, development and marketing.

We want to continue the events in the same spirit and ethos as our predecessors, promoting collaboration between disciplines so we can devise better solutions for all aspects of the creative process.

Each meetup will feature either individual speakers or an expert panel, where discussion will centre around a set theme related to building and growing digital ventures.

Whether you’re a tech professional, an entrepreneur, freelancer or student, there will be something for you. It’s a great opportunity to meet new people, make connections and join a community of smart cookies.

Come along and be inspired or – if you’d like to share your own experiences – why not contact us about becoming a speaker?

Nine Tree Studios, a brand new 10,000sq ft film, television and commercial production studio, has opened in Bristol.

The studios are now Bristol’s largest independent film and television facility, with the venture being backed by JonesMillbank, Bristol-based video production company.

The studios will support Bristol’s creative industries as well as attracting talent and productions from further afield, fuelling Bristol’s existing draw for film, television and commercial productions.

The facility is being launched in phases. Phase one encompasses a versatile production space with attached offices, suitable for a range of dry hire and set build requirements, as well as events and photography, with significant parking for cars, vans and trailers.

Phase two will see the build and fit-out of a state-of-the-art production facility encompassing a 2,600sq ft primary soundstage, two smaller 300sq ft studios, grading suites, wardrobe, sound facilities, and expanded office and meeting space, all housed in a Class-A soundproofed facility.

Located in Brislington (BS4), the studios are perched near the centre of Bristol, servicing productions mixing studio and on-location filming in the region.

The facility will also become home to JonesMillbank, allowing productions to be supported by crew and creatives, whilst bolstering their own in-house production capabilities and resources.

“This is an incredibly exciting chapter in our history. We’ve been based in Bristol for 12 years, steadily growing our team, portfolio and clients, but this represents a huge leap forward and an incredibly exciting development for the region too” said Russell Jones, Co-Founder of Nine Tree Studios and JonesMillbank.

“We’ve already secured funding to develop and expand the space, helping to support not only our own productions but the wider creative community too”.

Adam Millbank, Co-Founder of Nine Tree Studios and JonesMillbank, added that “the continued growth in productions across our region is wonderful. I’ve been blown away by the diverse talent here. It feels fantastic to know we’ll be part of such a dynamic industry, celebrating all the region has to offer.”

The expansion will allow for the creation of numerous jobs, including technicians, crew, studio managers and marketeers, whilst allowing for the provision of work experience and placements.

Phase one has launched, with phase two aiming for 2023 Q3, pending existing bookings.

For booking and press enquiries please visit www.ninetreestudios.co.uk, call 0117 3706 372, or email [email protected].

From Midjourney to ChatGPT, AI tools are flooding the internet with exciting possibilities, imaginative new imagery and many a meme – from the inspiring and amusing to the downright gruesome.

Possibly the most accessible and widely tested AI tool yet, ChatGPT has got many marketers thinking about the power of this emerging technology. But AI advancement doesn’t come without its critics and controversies – often generating more questions than answers.

So how can marketers make the most of this powerful technology? And should we approach with caution? UX and UI designer Dan Marek explores.

View image in blog here.

Developed by OpenAI, ChatGPT feels like absolute wizardry to use.

Artificial Intelligence (AI) has taken the world by storm recently, with one of the leading players being the natural language processing (NLP) model known as ChatGPT. In just two months, it set a new record for the fastest-growing user base ever to reach 100 million users.

Tools like ChatGPT have already begun transforming our lives. You can’t go more than five minutes without seeing a news article about it, or stumbling upon AI-generated imagery (albeit mostly more disturbing and amusing than beautiful). But make no mistake, this is the very beginning of a fast-moving revolution. So how can businesses make the most of this opportunity?

This article examines how businesses may leverage AI to solve problems more efficiently and gain a profitable advantage. We’ll also look at some of the limitations of AI tools like ChatGPT, so you can avoid making costly mistakes and stay ahead of the competition.

The AI opportunity for businesses

Imagine generating top-notch product descriptions, social media posts, and even entire search-optimised articles in a matter of minutes. How about 3000% returns on ad spend, automatic meeting notes and summaries, or asking AI to generate spreadsheet formulas? It may not all be possible yet – and it certainly won’t replace your copywriting and UX experts in the near future. But there’s certainly a big opportunity here.

“…It may not all be possible yet – and it certainly won’t replace your copywriting and UX experts in the near future. But there’s certainly a big opportunity here…”

With ChatGPT, businesses can streamline their processes, freeing up time and resources to focus on other areas of operations. It might sound cliché, but the opportunities for companies to leverage AI tools like ChatGPT in 2023 are endless.

Top 10 business use cases for AI tools in 2023

The limitations ofAI

Hold on a minute – does this mean we’re ready to replace humans with AI? Not yet. AI-powered tools like ChatGPT are not a quid pro quo for genuine creativity and expertise. For now, it’s far more likely that you’ll be replaced by a human using AI rather than the tools themselves.

Think of ChatGPT as the Iron Man suit to your marketing team’s Tony Stark. Iron Man enhances Tony’s abilities, and ChatGPT can enhance your team’s capabilities. But just as Tony still relies on his human expertise and creativity to save the world, your marketing team should continue to rely on their own skills to resonate with the right audiences and create truly effective campaigns.

Garbage in = garbage out

The capabilities of these tools are quite difficult to comprehend as they are only really limited by our potential to ask the right questions.

“…the emergence of “prompt engineers” indicates the importance of creating the right prompts to unlock the full potential of AI tools…”

Just like calculators, they can only provide the correct answer with the right input, called prompts. The emergence of “prompt engineers” indicates the importance of creating the right prompts to unlock the full potential of AI tools.

Bias

AI tools present real risks of biases, such as generating discriminatory content and spreading misinformation. As responsible users of these tools, we must be aware of this and be sure to evaluate any responses provided. The CEO of OpenAI, the company behind ChatGPT, recently acknowledged inherent bias in the tool and assured users that they’re working to improve the default settings to be more neutral.

Plagiarism, relevancy, and factual inaccuracy

AI tools pose a risk of plagiarism and factual inaccuracy. An astronomer recently called out Google’s AI chatbot Bard for making a factual error in its demo. But everyday users may not realise that the output generated by the tool is not original, leading to unintentional plagiarism. You can take measures to avoid this, for example, by including a request for sources of any facts and figures as part of your prompt.

“…everyday users may not realise that the output generated by the tool is not original, leading to unintentional plagiarism…”

The relevancy of information can also be brought into question. While writing this, ChatGPT has only been trained on data from September 2021.

Search engine optimisation (SEO) impact

Google’s guidelines favour genuine, relevant, and reliable content. AI-generated content may struggle to meet these guidelines. This means that sole reliance on AI-generated content might negatively impact your website’s ranking on Google.

Ethical considerations

Using AI tools raises ethical concerns around data privacy, bias, and deception. These tools collect vast data through web scraping – sometimes without explicit consent. So regulations and policies must be implemented to ensure AI tools are used ethically and responsibly.

The future of AI tools

It’s worth remembering that AI tools are an emerging technology, so there are plenty of limitations to consider. But by using them as a starting point to generate ideas and assist workflows, businesses can largely mitigate these drawbacks.

AI is not the enemy. It’s the opportunity of a lifetime. As AI technology continues to advance, it’s becoming increasingly clear that tools like ChatGPT will play a crucial role in the future of business, with those early movers able to leverage an unfair advantage over their competitors.

Oh, and if you’re curious whether I used ChatGPT to help me write this…

View image in blog here.

Pre-seed and seed investment are both early stages of venture capital funding for startups. However, there are some key differences between the two that are important for entrepreneurs to understand.

Pre-seed investment

Pre-seed funding is typically the very first round of funding for a startup. It is used to cover the costs of developing a prototype, conducting market research, and building a team. This type of funding is often provided by friends and family, angel investors, or accelerator programmes (such as SETsquared Bristol). The amount of money raised in a pre-seed round can range from a few thousand pounds to a few hundred thousand pounds.

Seed investment

Seed funding, on the other hand, is the next step after pre-seed funding. It is used to further develop the product or service, conduct more extensive market research, and scale the business. Seed funding is often provided by angel investors, seed funds, or venture capital firms. The amount of money raised in a seed round can range from a few hundred thousand pounds to a few million pounds.

So, what’s the difference?

One key difference between pre-seed and seed funding is the level of risk involved. Pre-seed funding is considered to be higher risk because the startup is still in the very early stages of development and may not have a proven track record. Seed funding, on the other hand, is considered to be lower risk because the startup has a working prototype, a team in place, and some traction in the market.

Another difference is the level of control and ownership that the investors have in the company. In pre-seed funding, the investors typically have less control and ownership in the company because the startup is still in the very early stages of development. In seed funding, the investors typically have more control and ownership in the company because the startup has a proven track record and is further along in its development.

In summary

Ultimately, pre-seed and seed funding are both early stages of venture capital funding for startups. It’s crucial that you know what stage you’re at and therefore what to ask for and what the implications are. Even if you get pre-seed investment it’s useful to also consider how seed investment will be different, if and when you go for it.

 

At Gravitywell, we love working with enthusiastic startups and can help with prototypes, pitch decks, MVPs, conceptual work and investment advice. If you’d like to discuss how we can take your idea to the next level, get in touch.

Neil Berry – Head of Development at Proctor + Stevenson

What does a back-end developer do?

The core of my work as a Back-End Developer, is of course writing code using the framework or language for the task or project. But there’s more to it than that.

On any given day, I might be building out a feature to an established application or altering how something works to provide better value to our clients. I may be investigating a scenario that is leading to undesired outcomes on the application and then proposing a solution to the team or client.

Or sometimes I’m tasked with thinking about how best to address a business need with an established system – either using a solution Proctors has previously created in a new context or using something entirely new.

Solutions we work with at Proctors are based on DrupalSymfony or AWS and across the lifecycle of a project, a back-end developer will work closely with all parts of Proctors Technology.

There are also times when we’ll work directly with our clients to understand their needs or demo how progress is going.

Watch video here.

What does a typical day look like at P+S?

A typical day is a good mix of collaboration and focus time. That can be in the office or remote, thanks to our hybrid flexible working policy.

Usually, we’ll have a brief check in with the project team we’re working with. Then there’s either a follow up with some team members to discuss a specific aspect of the work, or I’m head down working on a feature until lunch.

If I’m in the office, I’ll join everyone in the canteen – especially if it’s a pop-up lunch day or (even better) one of our monthly pre-paid lunches. If I’m at home, I may take a long lunch and go for a run or catch up with friends.

My afternoons vary depending on the day. Sometimes I dive back into working on a feature, or sometimes there’s an internal workshop or meeting with a client to talk through a piece of work.

It could also be that the day is set aside for planning and estimating forthcoming work, or training. This is in support of the training roadmaps that are set out based on the goals discussed with the leadership team.

Working with clients

We work with marketing departments across various industries. And while most have similar needs, they all face unique challenges. It’s up to the development team to craft bespoke solutions that work for them.

We have some complex systems that require varying skillsets and experience so working as a team and sharing knowledge can be crucial. In some cases, we find a solution we’ve used in one project that might lend itself well to another. This is why it’s important to build simplicity and flexibility into our solutions to help us manage time efficiently, rather than starting from zero each and every time.

Why Proctor + Stevenson?

Proctor + Stevenson is more than a company people work for; it has a real sense of community. There’s a strong support network so if you ever need to talk to someone, there will always be someone to listen. On top of that, P+S have some great initiatives. From our weekly Wednesday quiz nights to our Friday socials and even pop-up lunches, there’s always something fun going on to get involved with.

There are also plenty of charity fundraising events and other community projects we get involved with which is fantastic. And we host the annual South West Design and Digital Student Awards which is a great way for students to kickstart their career in the industry.

And it goes further than doing good for people, we also have a number of initiatives surrounding our sustainability, and we’re currently working towards our B-corp certification.

These are just a few of the ways Proctor + Stevenson works to be a positive environment for employees and clients alike. Everyone is incredibly friendly and always happy to help each other out, it’s genuinely a really welcoming community of people.

If you’re interested in working with us at Proctor + Stevenson, check out our careers page to see if any of our opportunities suit you.

Count is a collaborative data tool that aims to go beyond insights and bring data into decision-making. 

Count’s previously simple SQL notebook had evolved into something unique. They approached Fiasco Design with the challenge to bring their brand in-line with their vision for an ambitious platform that could transform how product teams make data-driven decisions. 

Too often data platforms are branded for a technically-minded (often male) audience. Count wanted to turn this on its head. The design challenge therefore was to help reposition the brand by creating a visual identity that would open up the complex world of data analysis.

Fiasco’s identity for Count draws on the ‘aha’ moment when data insight can totally change the perspective on a problem or solution. It’s the concept of seeing something familiar but in a completely new light.

Overlapping shapes emulate the process of bringing different data sets and perspectives together. Much like Count itself, it’s about bringing together information in a way that presents the whole picture and allows teams to make more empowered decisions.  

The new identity needed to work seamlessly across marketing communications, as well as the platform itself. Online, a set of styles and elements were developed to weave the brand into the product, creating a more seamless customer experience. 

The Fiasco team were fantastic to work with. We gave them a tough brief and we couldn’t be happier with how it turned out. They worked with us side-by-side through the brand process and then helped us deliver vision in digital form.” – Ollie Hughes, CEO, Count.  

You can view the full case study here.

Young creatives in Bristol have until 16 December to apply for one of the most unique and cutting-edge creative industry courses found anywhere in the country.

Earlier this year, Access Creative College joined forces with Condense and LocalGlobe to create a fully funded Metaverse Development Scholarship Programme, with the aim of bringing more diversity into the tech industry.

With the last few places now available on this course, young Bristol creatives have until the application deadline on 16 December to be a part of a technological and cultural revolution that is changing the landscape of live events.

Within this programme, scholars will be given the knowledge and skills to allow them to create truly live events in real time, as 3D video (also known as video 3.0). This means that, with the aid of either a VR headset, smartphone, laptop, desktop or even augmented reality glasses, people could enjoy a much more immersive experience of, for example a music concert, from the comfort of their own home.

With content itself streamed into gaming engines such as Unity and Unreal, the potential now exists to create entirely new and engaging live experiences within augmented and virtual reality setting and redefine the parameters of live events.

Jason Beaumont, Access Creative College chief executive, said:

“We’ve seen examples, in recent years, of performances taking place within virtual settings, but these have all been essentially pre-recorded and pre-programmed. What we’re talking about here is a revolution in the way we not only create live content within AR and VR, but the way that content is received by the public.”

Condense believe that the ceiling for this kind of technology is truly limitless and that while performing artists are including virtual performances within tours, there are no technological limits to scaling up this proposition into major events such as entire festivals and even major sporting events.

James Tong, Condense’s head of people, added:

“This kind of technology, and educational programmes like this, have the ability to open up the world of live events and culture to an even larger audience. Imagine the ability to attend something like Glastonbury or the World Cup without ever having to leave your home. Not to just watch a recording, but to be able to witness spectacular events and performances in real time, as if you were there.

“This really is a game-changing concept, its not about replacing live events with a virtual counterpart, far from it. In fact this is a means of making live events way more accessible and immersive and it gives event organisers and performers something new and different to think about when their planning tours and events.”

The programme is open to anyone, regardless of their academic background, existing qualifications or experience in the tech industry. By attending this 12 week, intensive, and fully funded course, students will have the opportunity to harness this potential and be part of the bleeding edge of AR and VR technology.

Scholars will learn Digital Graphics; 3D modelling, photogrammetry and textures; Realtime VFX; Plugin integration, in game/ venue scaling and enhancing virtual worlds; Enriching virtual worlds; Interactions, spatial sound, player movement and networking basics.

Successful applicants will also receive a college accreditation and certificate, hands-on experience with the latest technologies and techniques, real world industry skills to support the next step in your career, high level of exposure to local employers, a potential career with Condense and £1500 bursary, dependent on learner performance.

Applications for the course are now open here.

UWE Bristol has unveiled its new immersive Sound Shower experience at Bristol’s Cribbs Causeway and Cabot Circus. Showing a mesmeric snapshot of campus life, the film was created by Skylark Media.

Filming took place at the university’s Frenchay campus and city with the support of student contributors. Multiple locations include the Atrium cafe, Centre for Sport, student union, library, as well as at the Arnolfini in the city centre.

The UWE Bristol sound shower experience at the Mall at Cribbs.

Stephanie Lee, Marketing Communications Manager at UWE Bristol says, ‘This is a really exciting film project with Skylark Media where we’re creating a film for a specific sound shower unit which will sit in Cabot Circus and Cribbs Causeway shopping centres to promote the university and bring campus life to the people of Bristol, so they can get a real immersive experience and sense of what it’s like to study here on our campuses.’

Skylark Media MD Jo Haywood adds, ‘For a unique out of home experience, we came up with a fully immersive concept using an Insta 360 camera on an extendable pole. It sits within the stitch line which then becomes invisible in post-production. The result is a fully immersive film that mimics a FPV drone – flying around from location to location or locking into subjects for detail. Diegetic sound is added in so that the viewer can eavesdrop into those private moments.’

You can experience UWE Bristol’s immersive Sound Shower at Cribbs Causeway or Cabot Circus this month.