Press releases are an essential part of any digital marketing campaign, whether you’re making a general business announcement about a new product, service or crisis communication management, you need to think about why this news really matters and quickly demonstrate that you have a NEWS story. This is at the heart of all digital PR campaigns.
In light of recent discussions disputing the relevance of press releases, our stance at OggaDoon, Bristol, remains the same. The hunger for compelling stories, from publications, journalists and our industries as a whole, is stronger than ever. This has created a relationship, an essential yet, albeit, conditional one between journalists and PR – they need our help to deliver the stories their publications need and our industries want to hear about. For this reason, the competition among communicators is fierce and in turn, they have a wealth of different approaches on how to write the perfect press release – one they think will satisfy the needs of the journalist and secure them that vital collaboration. Here at OggaDoon PR, digital marketing and social media agency Bristol, we would like to share our formula gathering the key newsworthy facts to craft your perfect release. Here’s introducing the 5Ws, the 3Ps and the vital 1C. Intrigued, then please read on!
One common mistake is trying to write like a journalist – when what you should be trying to do is think like a journalist. Imagine you are on the receiving end; you have tens, perhaps hundreds of press releases along with other emails sent to you every day. What are you going to want to read and what is going to make your eyes roll? It’s fair to say that you’d click on the headlines that you are drawn to because they stick out, perhaps because they’re funny, perhaps because they’re succinct, maybe because it was unexpected. It’s also fair to say that you would be put off by big chunks of writing, you’ve got 101 things to do and think about and only 1% of that energy is reserved for reading emails. You would want to recognise newsworthy value, the angle and outcome within the first few lines, otherwise, the tidiness of your inbox would quickly supersede in value and just like that, the email that you spent an hour fashioning now resides in the trash.
If you want to make your press release stand out in a crammed inbox you must find a healthy balance between being original and trying too hard. The best way to do this is to think outside the box with your subject line and title, this is the only place you are granted to be creative and witty – the actual bulk of the release is purely pragmatic. Keep it to the point and make sure you hit the ‘Five Ws’. Don’t try and zhuzh it up with unnecessary jargon and clichés – journalists already know the jargon, they won’t be impressed that you do too. Lastly, don’t say your story is newsworthy, show that it is – if a press release looks like an advertisement, it will be ignored.
One way you can do this is by maintaining a sense of objectivity but also having an overarching sentiment throughout. This could be a sentiment of excitement, regarding a new launch or change in the marketplace, or it could have a theme, like nationalism or nostalgia. Part of identifying these themes is refining your angle and identifying the societal implications of your story.
Whilst people often stress the 5Ws when it comes to writing the perfect press release, the angle that you need to convey from these is often lost – so really, there should be three Ps, a C and an I threw in: alternative perspective, progress, public eye, conflict, and local impact. The angle of your story answers the questions journalists really want to know; Have you got another side to the status quo? What solution is it to what problem? What will the public response be? Who and what does it challenge? What impact does this have on the community? Remember that you have good reason to be invested in your story, but you need to look for the bigger, engaging storyline to give everyone else a reason to be.
Once you have got all these juicy bits in, it is time to offer a bit of context. Your second paragraph should contain an impactful quote from one or two persons that have authority in the industry. Here it is easy to fall into the trap so many are partial to – the temptation of adding fluff. Every sentence in a press release needs to have value, if you are adding one for the sake of it, maybe to balance out the sizing of your paragraphs, you have fallen headfirst into the trap. The key objective should be to select a quote that brings the story to life and helps paint a picture of how influential the announcement is. Quotes are not for information, but for insight – so make sure to use a quote that reflects a unique perspective on the subject.
The further you get down a press release, the less vital the information. Thus, there should definitely be nothing crucial to the story in the last paragraph. This section serves to strengthen and round off your narrative – this could mean offering background into ways the company developed the project or insights into future implications of the news (if this is a core theme of the release, then it belongs in the first paragraph, but if there are other stronger angles, it may be more appropriate at the bottom as additional content).
Empathy may not be the first emotion you would associate with journalists yet employing it will make not only make writing the perfect press release a far more streamline process but also far more successful in terms of responses. We can all think of ways to make our own jobs easier, so try and think of how you can make theirs so, and in the time you save doing so, invest more energy on constructing an irresistible title that will surely make them look twice.
Did you know 85% of people research the products they want to buy online before they make their decision?
When prospects land on a website of interest, yes they want information about the product on offer, but they are actually looking for a lot more than that at this early stage of the buying journey. They want to know what options are available, the price differentiation of those options, what the pros and cons of different products are, whether there are any related sustainability concerns and the general ethos of suppliers. In short, they want as much information as possible, so they feel well informed before they make their decision.
This is step one in the customer journey and yet it often gets overlooked.
Increase your influence
The most basic customer journey is the customer experience from finding out about a product, through to placing an order. Companies that pay this process the attention it deserves will create a Customer Journey Map to visually represent the journey their prospects take before they become customers, while they are customers, and possibly include after-sales service too. Breaking the process down in this way helps businesses to better understand each milestone in the journey and what impact they have on influencing the outcome at each stage. The more influence you can have during the research stages, the more likely prospects are to come back to you when they’re ready to buy.
Blog to build trust
A business blog is useful throughout the whole customer journey but really comes into its own in the early stages. The rest of a website will be front and centre for the second step in the process, when prospects have narrowed down their options and want to see what different competitors have to offer, but during this first step, more generic authoritative market information is a must have.
For example, if a homeowner is looking to buy a new conservatory, they will want to know about the pros and cons of conservatories vs extensions. They will want to know about the different styles of conservatory available, different types of materials used to manufacture conservatories and the pros and cons of glass vs solid conservatory roofing options. Someone looking to sign up to a new fitness regime on the other hand might first want to know about the latest popular trends in diet and exercise and which exercises are better for strength, flexibility or cardio.
It doesn’t matter if you don’t offer all of these products or services, by talking knowledgably about them you position yourself as an expert in the entire field. It is this expertise that warms a prospect to you and builds trust before they have even had any direct contact with you.
Make it easy
If you can make it easy for prospects to find the general market or product information they need, you will build trust and loyalty in your brand and visitors are more likely to return. Consistent business blogs are a great way of helping prospects find you in the first place because fresh content boosts search engine optimisation. You can read more about this here (https://blogwrite.co.uk/why-consistent-blogs-are-better/). Then, if your blog is full of helpful information, prospects can browse through it in their own time and gather everything they need to make an informed choice.
When you think about the customer journey in this way, who are they more likely to opt for? The company with the excellent informative blog that popped up at the top of their search and gave them all the information they need? Or the company that was hard to find in the first place and then only gave details of their own products with no additional market or product information? I know which one I’d choose!
So, when mapping out your online presence, don’t forget step one in your customer’s journey. Be helpful in the early stages and the trust and goodwill you build in the beginning, will come to fruition later, when they are ready to buy.
Is your digital marketing agency profitable on purpose, or by accident? At Digital Agency Coach we’ve worked with hundreds of agency owners over the years, some of whom were unaware of their profitability stats.
Many agencies end up being profitable by accident, as a positive consequence of the year’s work. In this article, we share our insights on turning an intentional and deliberate profit.
As a busy agency owner, it can be easy to prioritise managing the day-to-day operations and allowing your profitability to become an afterthought. With this mindset, it’s difficult for you as an owner, to have that profit-oriented, strategic mindset that is key to growing your agency.
At Digital Agency Coach, we always recommend approaching profitability with intention and purpose. This approach can feel foreign and a little acquisitive at first, but it’s important to remind yourself that it’s completely genuine and moral to design your business in such a way that it earns you money.
Having a profit-driven mindset enables you to reinvest into your business, enhance the quality of your service and grow your agency.
When it comes to an agency’s profitability, there are typically three different degrees of intent and three defined profit groups as an outcome.
Agencies who generate anywhere from 0–12%* profit are generally doing so by accident. These agencies usually no profit strategy in place and the year-end results are unpredictable and often speak for themselves.
Those digital agencies turning anywhere between 13–22%* profit, are almost always doing it on purpose. The closer the number lies to 22%, the more deliberate and considered the profit is. The lower the number, the less intentional their outcomes have been.
And as for those generating a profit percentage anywhere north of 22%*, we classify those guys as purposeful, profit machines. These digital agencies know their services, their clients, their team, and their business like the back of their hand. Their sales pipeline and financial systems are geared toward driving high volume, quality leads which convert.
*These figures are general only, actual profit margins will depend on the agency size. Large organisations with substantial overheads typically will have tighter margins.
Address these six top-line areas and improve your agency’s profitability today.
Take a close look at your gross margins. If they’re outside the range of 50–60%, unfortunately, you’re not profitable enough. Your gross margins are calculated by taking the overall revenue of your agency, less the sum of those direct salaries and/or contractor and freelance fees required to deliver your particular service.
As a service-based business, your agency sells time — utilisation looks at how many billable hours you have available to your clients. If you are operating at less than 72% capacity, there is scope to improve your profitability by maximising your utilisation.
These can be either your employees or clients. If you attract and retain poor performers, this will lead to inefficiency and low profits within your agency. It might be that you need to address some of those long-standing, legacy clients from your start-up days, or certain team members who are less efficient than others. The solution? Try raising your fees or developing the skills and/or expertise of your employees.
Usually, those agencies who fall into the 0–12% profitability category, have no insight or oversight on their financial or sales reports and forecasts. Having a robust sales pipeline and reporting structure in place will allow you to understand when, where and how you can maximise your revenue and minimise your expenses — which we know will lead to a direct increase in your profitability.
For digital marketing agencies within the UK, it’s recommended you charge £90 per hour as an absolute minimum for your services. At Digital Agency Coach, we advocate charging anywhere between £100 — £150 an hour and ensuring you bill all for those all hours at your full rate in order to maximise your profitability.
Is the service you provide right for the current market? This is a big question for web design agencies who are competing against the likes of Wix and Squarespace. These ‘done-for-you’ website builders have significantly devalued the product to where it’s now within the reach of many small businesses and small budgets. As a specialist agency with a highly skilled team, you need to be bold and honest with yourself and ask if there is a future within your market. If the answer is no —you have to innovate and change with the times.
Remember, it’s perfectly moral and genuine to gear your agency to become a profitable, money-making business. As a business owner, you are doing your customers, employees, and your market a disservice if you are unable to reinvest your profits back into your industry.
Ready to begin? Start by asking determining which of the three levels of profit and intention describes your agency. If you’re turning a profit anywhere south of 20%, it’s time to change your mindset and address these six ways to increase your profitability.
Watch Our Free Video Class: Profit On Purpose (7min) & kickstart your journey toward profitability
Of course, if you have any questions or would like to chat with one of our Digital Agency Coach Consultants, please Get In Touch — they’d love to help.
The rebrand that sees the agency, originally founded in 2014, become The Co-Foundry, reflects its mission to work collaboratively with founders, bringing in specialist co-creators such as designers, photographers, animators and copywriters, according to specific project needs.
Owner, Sue Bush has developed a process that empowers client teams to be part of the strategic discovery phase, as well as the creative process. She is a firm believer in co-creation, “Ideas can come from anyone, and are not just the preserve of the design team. Brand identity design can, to a large degree, be democratic – not ‘design by committee’ but more, ‘winning ideas by group spark’.”
Having been at the helm of two agencies, Sue feels well placed to help solve the brand challenges tech and creative firms face. She co-owned a Shoreditch design agency when the internet was still in its infancy and then went on to establish her own brand design agency, Touchpoint Design, which harnessed design to the opportunities afforded by tech, “The challenge for tech and creative founders is the same, you strive to make a positive impact but are often too close to your business with too few hours in the day to find the best and most appropriate direction for your branding.”
“I set up The Co-Foundry because I believe there’s a better, more personal and inclusive way to approach branding. We work together with creative and tech founders and their teams to forge unique, purposeful brands, using co-creation and interactive discovery sessions to bring everyone in on the journey.”
The Co-Foundry sees Sue acting as an independent consultant with a team of specialists supporting her. When client needs dictate, she builds out and brings in this bigger team of co-creators to support her, creating a lean, agile and expert offer that’s especially designed to serve the creative and tech sectors.
To launch the new brand, The Co-Foundry has put together a series of short practical guides on how to start building a compelling brand, especially designed for small teams. Download the first instalment here.
Since my earliest years, I’ve been a fan of athletics. Long-distance running in particular. I’ve watched it on TV. Chatted about it with friends. Followed its greatest exponents with fascination and even become something of an (armchair) expert on the subject.
But until a year or two ago, I’d never taken the plunge and given it a go myself. It felt like something reserved for others. Something that you needed to prepare for meticulously, before ever getting out there and hitting the pavements for yourself. It just seemed altogether too difficult to try.
Then something changed. I was persuaded by a friend to join them on the journey from ‘couch to 5K’. And, at the risk of being that annoying running evangelist, I’ve never looked back.
For many in the marketing world, account-based marketing holds the same appeal – and presents equally erroneous perceived obstacles. It looks great. It seems to work brilliantly for others. But it can also appear prohibitively complicated and quite possibly hideously expensive.
Happily, if you get account-based marketing right, those negative perceptions are some way wide of the mark. And in this article, I’ll explain why it’s an approach you can’t afford to ignore.
There are websites, books, research papers, even degree courses devoted to an explanation of account-based marketing. But for our purposes today, I’m going to keep things straightforward. At Proctor + Stevenson, we view ABM as marketing that identifies high-value companies within defined sectors, and focuses on generating quality sales leads through targeted strategy and pinpoint messaging.
It’s an approach we’ve employed to great effect over the past few years, helping clients including Panasonic outperform campaign goals by as much as 100%. And we’re not alone: Forrester research reports that 62% of marketers have reported a positive impact on their marketing performance since adopting ABM.
It comes with strong credentials then. But if that isn’t enough to help you persuade your colleagues that account-based marketing is the way forward, here are those five key reasons that should really turn the argument in your favour…
The pandemic has taught us that certain sales and marketing approaches are affected by external conditions and factors beyond our control. Exhibitions and events being an obvious one. Account-based marketing remains impervious to those irresistible forces, replacing sales meetings and product demonstrations with digital outreach and online communication. It also has the flexibility to incorporate more ‘traditional’ tactics (personalised direct mail, for example) when the time and targeting is right, making it the marketing strategy for all seasons.
The beauty of ABM lies in its focus. Unlike other broad-brush strategies that make marketing a numbers game, account-based marketing is lean and keen, ensuring that your financial resources are allocated only where they’re going to have maximum, direct impact. Even in those longer B2B buying cycles, there’s no wastage. Communications and marketing collateral are sent to those prospects you’ve identified as interested, via the channels they use, carrying messages you know will resonate with them.
Most ABM strategies are built with digital communication at their core. So you can account for every penny or euro you spend, and attribute every click, reply, meeting booking, expression of interest or sales opportunity you elicit directly back to the activity you’ve instigated. And there’s little that will make your board-level colleagues happier than that.
Ah, the old sales vs marketing conundrum. Should be best of friends, very rarely are. In this respect, you can think of account-based marketing as the United Nations. Employed properly, an ABM strategy achieves that holy grail – a harmonious collaboration in which marketing and sales work in tandem, generating interest, qualifying leads and nurturing prospects until they’re ready to hit ‘buy’ (and beyond, if your ABM strategy is far-sighted enough).
As I mentioned a little earlier, our clients have enjoyed great success with account-based marketing over the past year or two. Working with them, we’ve doubled projected lead targets, improved ROI, achieved better conversion rates, even generated six-figure sales pipeline. And all within the parameters of tight marketing budgets.
The final advantage of ABM that I’ll mention here is that it isn’t an all-or-nothing strategy. It looks different for every business. And we can help you take those first steps towards making it work for yours. So if you’d like to know more, don’t sit on the side lines any longer. Lace up your shoes, get in touch and let’s see where account-based marketing can take you.
“We should definitely launch a podcast, more people than ever before are listening, and we’ve got budget to spend as we’re no longer running that big outdoor campaign”
This is the sort of conversation going on within brands and agencies in 2020 (well, at least we hope it is). It is a really exciting time to be launching a podcast, and so it’s really easy to go all in on imagining what podcast might sound like, who’s going to present it or how you’re going to get it produced. But before you’ve allocated your entire budget before you’ve even started, to get an idea of the costs it’s worth take a little step back and looking at the bigger picture.
We chat to a lot of brands about podcasts and hear some amazing ideas, but there’s a few vital podcast costs to consider that it’s easy for brands to overlook when you’re planning to nudge Joe Rogan down the charts. So, we thought we’d share them with you:
Hands up who has ever (literally) judged a book by it’s cover? 🙋 Or, bought a bottle of red saying ‘i love that grape variety’, when really it was the colourful art or on-trend font that really swung it? 🙋 Then we can all appreciate the value of having podcast artwork that pops. With a patchwork of podcasts in any given podcast app, it’s worth ensuring that your artwork isn’t an afterthought or ends up being your company logo hastily pasted onto a background in Photoshop.
Hosting is the means of getting your podcast out there to the world and the best and easiest way of doing this is with a good hosting provider. At its most basic you should expect your podcast to be distributed to every listening platform (the big three of course being Apple Podcasts, Spotify and Google Podcasts). But, for brands especially, getting insight into who is listening and how they’re listening via a great set of analytics, is the added value that your podcast needs.
We know that most people listen to podcasts via a podcast app on their smartphones (around 65% according to Edison Research), but that doesn’t mean it’s not important to have somewhere online for people to listen. Having a dedicated podcast page on your existing site, or it it’s more relevant, a standalone site is important for a few reasons:
At its most basic, the site can be a list of all your episodes with an embedded audio player, which all the top hosting platforms provide for you. The more added content you can then add, the better.
The hard work doesn’t end when you hit publish and put your podcast out there to the world, in a way it’s only just beginning. There are a lot of podcasts out there for listeners to choose from (we’ll be reaching one million active podcasts at some point soon), so they’re going to need a helping hand finding yours, no matter how great it is. We like to talk about how brands are going to promote their podcast and how it fits into a wider strategy right from the start, it’ll have an impact on your production and release schedule and maybe even the content too. There’s lots of things you can that don’t cost (apart from time), earned media such as creating engaging assets to share on social media and good old fashioned plugging on other podcasts, blogs or media. But increasingly important is assigning some budget to run podcast ads on other podcasts, a great way of attracting listeners who are already into the same podcasts as yours.
when we’re working with brands, we’re having these conversations from day one
A well known host or having notable guests on your podcast can be a great draw for listeners, giving you a boost to your promotional efforts. Someone with presenting skill or experience sets a high bar in terms of professional quality as well as making for better script delivery and guest interviews. Ultimately however the decision, like many you’ll make, should be based on your audience, the sweet spot is finding someone who your listener will connect with and who has a natural curiosity and interest in the subject matter, even if they’re from a different walk of life (and often they’re the best ones). However, people don’t expect to work for free, so have a think about who might be a good fit, it goes without saying that the more well known they are, the higher the fee, but there’s no harm in aiming high!
There’s a lot to think about when creating a podcast from scratch that not only stands out from others but fits seamlessly into your wider content strategy. That’s why when we’re working with brands we’ll make sure that we’re having conversations about all of the points in this post from day one. Nothing should be an afterthought, and finding the right approach all depends on the objectives, the audience and the budget available, but knowing what’s required from the outset means that budget is spent in the most effective ways.
Enter, Digital Agency Coach’s Agency Accelerator Canvas, or AAC, for short.
Put simply, the Agency Accelerator Canvas is a template for designing your very own growth strategy. Designed to help you and your digital marketing agency create a considered, thorough and actionable roadmap for stratospheric growth.
The AAC prompts thinking and understanding across ten core elements of your agency growth strategy; Purpose, Customer, Value Proposition, Services, Vision, Goals, Strategy, Objective, Milestones & KPIs.
With handy guiding questions along the way, the AAC is easy to follow and easy to complete.
Our Agency Accelerator Canvas demands focus, defines your vision, establishes what it is your agency is trying to achieve, but most valuable of all – it produces an actionable roadmap to get you there.
Free from business school jargon and written in plain English – the AAC is designed to be helpful, straightforward, and easy to follow. At each of the ten stages, you’re offered a handful of guiding questions to formulate thorough and rounded definitions for each component.
While it all sounds so simple and straightforward, the results that populate from the AAC are powerful. At the end of your AAC strategy workshop, you will have defined objectives and measurable KPIs to drive your digital marketing agency forward and measure your success along the way.
Finally – a business strategy document that you can take action on!
The Digital Agency Coach consultants recommend hosting a workshop with your fellow directors or senior management teams to complete the AAC as a group.
Once you have defined your strategy, share it with your employees and wider team – print and mount it within the studio to encourage daily interaction from your cohort.
If there is anything the last two years have taught us, it’s that our world can change in an instant and we, as business owners, must be nimble and adapt our strategy accordingly.
While your AAC will be right for the time, as the seasons change, your strategy will require regular revision. We recommend reviewing your AAC quarterly, asking if any changes need to be made and if you and your team are meeting the objectives.
Use these quarterly reviews to nudge your agency’s strategy back in the right direction, then host a full review workshop and overhaul the overall strategy annually.
First things first, print out the blank AAC template and supporting documents and begin your workshop with our short explainer video to get your meeting off to a productive start.
The AAC is then separated into two focus areas;
We start by defining your digital agency’s purpose. There’s no right or wrong answer here, but it’s important your purpose aligns with your passion – so keep it true to yourself.
Secondly, the AAC takes a look at your customers. You’ll define a specific and targeted niche that your digital agency can approach and service.
Then, we ask about your value proposition. Which problems and pain points do you solve for your clients?
Then finally, – you’ll define your services. This is super important, as this defines your agency’s skill set and the work you agree and disagree to take on.
Then, we move on to…
The AAC then asks you to define your digital agency’s vision and articulate top-level, measurable goals.
Next, strategy. You’re encouraged to think about how you are going to achieve these goals? What are the big moves you’re going to make this year?
Once the big moves are defined, it’s all about the objectives. What daily tactics and functions will your team carry out in order to make the strategy happen.
Then you define growth milestones, or success indicators. What will illustrate that you’re on your way to success?
And then finally, what are the KPIs? How will you measure success and keep your team accountable? We’ll help you define realistic, aspirational and measurable Key Performance Indicators to pull your entire AAC together and ensure it’s the actionable document we promised.
Now you know how it works, it’s time to download the template and start formulating your growth strategy.
Each download includes a ready-to-complete AAC template, a supporting document with key questions to kick-start your thinking and a link to a short explainer video to walk you through the process.
Of course, if you need any help or guidance or you would like a Digital Agency Coach consultant to host an AAC workshop for you and your marketing agency please get in touch via our website.
Establishing and maintaining a business blog is unfortunately not as easy as sitting down and writing the first things that pop into your head. As in daily face to face conversations we can all be guilty of going off on a tangent now and then, and the same can be true of our blog posts. A little bit off centre this way and that can be interesting and add depth, but the most successful blogs offer a service and don’t deviate from that purpose. Here is how to keep your company’s blog on track.
Your blog, website and business will remain the ‘go to’ source of information, as long as you keep your end of the bargain and continue to publish useful content consistently.
As a small, proactive PR agency, we work on a mix of short term projects and longer term PR activity. Working on a range of clients and communications helps to keep us fresh and we enjoy being able to help fledging companies as well as large, more established businesses.
A short burst of activity can give a company or individual a boost and create the kind of impact they’re after. While longer-term pushes can build and sustain momentum as well as awareness amongst your target audience.
We want to position you and your business as thought leaders – trusted sources for commentary and information that journalists come back to time and again. The best way to do that is through a sustained approach.
Clients often ask what they can do to support that and the answer is quite a bit. We start with how they’re currently engaging with publications and journalists – including on social channels like LinkedIn and Twitter.
This is a good way to raise awareness, helping to amplify coverage and getting to know the content being covered.
These are good steps to take to help support PR efforts and get you even closer to the publications and writers that will be the most powerful for you.
To find out more about engaging with publications check out our post on the importance of working with local and trade press.
Recently, Armadillo Chairman, Chris Thurling, spoke to South West Business Insider on the topic of choosing your marketing agency. When dealing with creative abstracts such as brand, message, creative strategy, digital engagement and design, it can be difficult to know what exactly it is you should be looking for. Chris provides his advice on what to consider when seeking out a marketing agency that’s suitable for your business.
Should you look for sector specialisms?
Even though there can be good reasons to select a sector specialist agency, there are strong arguments the other way. One of the main benefits of using an agency with broad sector experience is its ability to bring fresh perspectives compared to in-house teams or agency specialists. Generalists have learnings from brands in different sectors that they bring to a brief, and ultimately the skills are transferable. Partnering with an agency that works across various sectors also decreases the chances of merely rehashing your competitors’ work and increases the likelihood of innovation.
The importance of ROI
An agency’s ability to indicate potential ROI ahead of the project depends mainly on how much information you are willing to divulge. The more transparent you are, the more accurately an agency can indicate the potential outcome. However, without detailed insight upfront, this can be difficult.
Think long-term
Crises such as the one we are living through often see brands choose to abandon strategy and go into panic mode. For example, brand building activities get dialled down in favour of budget savings or short-term customer acquisition approaches. Smart and confident companies tend to hold their nerve and continue investing in their brands with the long-term in mind.
These comments originally featured in the South West Business Insider, April 2021. Follow the link to read the full article, including comments from a variety of other business leaders and industry professionals.
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