At a Bristol Creative Industries keynote event in March, we were joined by Drew Benvie, founder of global social media agency Battenhall. He shared insights from the company’s 11th annual social media trends reports. In this post, Dan Martin summarises Drew’s brilliant talk.
When it comes to social media, Drew knows his stuff. At the age of seven, he taught himself how to code on an Amstrad CPC 464, and in 2006 he was the first to coin the term ‘social media’ on Wikipedia. Drew founded Battenhall in 2013 and now employs 120 people in the UK and overseas.
Opening his talk, he said:
“There are more places than ever to commit your time and your advertising money, so it’s important you know where to invest. You could stick to a few but the average person in the UK is active on six social networks. In India, it’s 10. If you’re trying to reach your target audience, you have to do more than ever before to really stand out.”
Social media is ubiquitous. Eight out of 10 people who use social media do so actively. Brits spend 75% of our working day looking at a screen of some sort, with teens spending around 5.3 hours a day on social.
But over the last year, Drew said, various things have happened, such as “the implosion of Twitter” following Elon Musk’s purchase of the platform, “that has made me feel that safety on social media is an important thing”.
“Social media is now toxic to many, whether it’s the stuff that we see that should be taken down, or the actions from one user to another that are allowed unfettered on social media.”
A million posts are removed by Meta every day, Drew said, while TikTok employs 40,000 people to moderate content.
Amid all this, social media owners are appearing in front of regulators around the world, as governments look to bring in new legislation that regulates social media.
So what does this mean for brands? Drew’s advice is:
“AI (artificial intelligence) is one of the most unstoppable forces,” Drew said.
See below for what ChatGPT created when he asked it to show a vision of Bristol in the future!
AI in action from @drewb in @Bristol_CI keynote.
“ChatGPT, show me a vision of Bristol in the future.”@brunelsbridge still going strong! @battenhall #Bristol #Battenhalltrends pic.twitter.com/r6E000jO4X
— Dan Martin (@Dan_Martin) March 12, 2024
AI helps to speed up creativity”, and you should think of it as “your brainstorm buddy”, Drew advised.
You can already use AI features on social media platforms to create or improve content, but Drew said “there is an important balance between making something authentic because it is created by a human and harnessing the power of AI to speed things up when you need to”.
He continued:
“I’m an advocate of using AI to augment what you do, not replace it. Get it to do the stuff that you shouldn’t really spend time doing.”
Drew said consider AI as your “brainstorm buddy”. He recommended experimenting with AI tools, such as ChatGPT and Google Gemini, and see which work best for you. Remember that AI isn’t just for generating content, you can also use it for tasks like analysing data.
As an example of AI in action with creative content, Drew shared a campaign using AI that Battenhall delivered for a client.
The children of employees at General Electric were asked to draw what they thought their parents did for a job. Battenhall then used AI to create images based on the drawings that were used for social media posts.
On LinkedIn, the content delivered the top-performing post for the whole quarter, more than doubling the benchmark engagement rate for the quarter. In addition, the campaign contributed to a 12% increase in the number of new followers (month on month).
Drew warned that brands should also be aware of the ethical, regulatory and legal issues around AI such as who owns the content you produce using the technology.
The fallout from Elon Musk buying Twitter led to an exodus of users signing up for other social media platforms. Many people switched to Mastodon, the open source social network, and Meta launched Threads, an app linked to Instagram which became the fastest to reach 100 million followers.
“There are 35 social networks with over 100 million active users [see some of them on page 7 of the ‘Life after Twitter’ report] and endless niche communities. That is my biggest learning from what has happened to Twitter. Niche is now good. It’s ok to be small.”
The biggest beneficiary of “the carnage at Twitter”, Drew said, is LinkedIn. It reported a 41% increase in volume of content between 2021 and 2023.
Drew’s tips and insights for LinkedIn are:
But the most important tip for choosing where to engage on social media, is pay attention to your audience and where they hang out. There’s no one size fits all.
“Be really analytical. Figure out what your audience does, where they spend their time, what trends they follow.”
“TikTok calls itself an entertainment platform, not a social network, and it’s a places other social media platform are trying to emulate.”
Drew said TikTok has shown to brands the power of being entertaining. “I think every brand in 2024 has the ability to be more entertaining.”
“Any brand can do anything on social media. People expect a brand to be a person, to have a voice. The unhinged, entertaining and educational stream of content coming through on platforms like TikTok is creating opportunities for even the most boring brands to be entertaining, informative and educational.”
Drew said the three ways brands can be entertaining are:
One example of an entertaining brand that is “completely unhinged” is Duolingo on TikTok. “My kids want to spend their pocket money on learning languages on Duolingo beause the owl is so engaging.”
For an example of good educational content, Drew recommended Channel 4 on Threads.
“What makes social media content work is engagement, sentiment uptick, and visibility for people that are hard to reach. Entertaining content achieves on all those fronts.
“Think about how you can tell stories and answer questions. People want to learn new things. Think about the niches users might want to know about that are linked to your brand. Even with something a bit more corporate, there’s a story to tell and an audience looking for answers. Consider various different channels to reach your target audience.
“To create content that’s right for you, think about your brand personality. Place yourself in your audience’s shoes, and don’t be afraid to either stay in your lane and do one thing well, or branch out and try lots of different things. Social media is all about experimenting. Post things. Delete them. Start a channel. Let it go. That’s all fine.”
Drew said that the fatigue that many people have with influencers and the creation of content about something they are paid to say is good has helped bring about a creator culture:
“There are more people creating more things with more creativity on more platforms more often. Creators provide opportunities for any brand because your niche is out there somewhere.
“A creator’s goal is to produce high quality, authentic content. For that, they want to work with brands. If you find the right ones, they are usually cheaper to work with than influencers, you can do more meaningful projects with them, and they tend to be more authentic.
“A creator might have a smaller audience than an influencer but they often can do more with less. They also might not ask for money if there’s some other type of value exchange such as early access to a new product.”
Instagram and YouTube are the most popular platforms for creators, but delve into any channel and you’ll likely find a vibrant creator culture, Drew said.
Other networks to explore include spontaneous photo sharing app BeReal, communication platform Discord and livestreaming community Twitch. Private communities, such as Facebook and WhatsApp groups, are another format worth looking at.
To stay updated on future Bristol Creative Industries keynote events, sign up for our newsletter.
Globally recognised companies all owe a large part of their fame to the power of marketing.
When done right, marketing can be the biggest factor when it comes to business growth, strong ROI and overall sales revenue. Take Apple for example, in 2022 they generated £3.8 billion ($4.7 billion) from ad revenue alone.
Effective marketing also has the power to increase your brand’s mindshare. When you think of sportswear, Nike and Adidas will likely spring to mind. With fast food, McDonalds will no doubt enter your thoughts.
With revenues in the billions, these huge brands must have a secret formula to their marketing, right? Nope.
These businesses no doubt have marketing teams that pour countless hours into their campaigns and for the most part, it pays off. But what happens when it doesn’t?
In this blog, we’ll look at some famous marketing faux pas – not to gloat, but to learn from them – and help your business avoid making the same mistakes.
When it comes to marketing campaigns that failed to read the room, the Pepsi X Kendall Jenner advert was a particularly high-profile example.
The advert, which aired in 2017, depicted a group of protesters walking through the streets. Kendall Jenner joins the group and offers a police officer on the scene a Pepsi, defusing the tension between groups.
“…riding the coattails of a political movement founded by and for oppressed voices will always be seen to be in poor taste…”
At the time of airing, the Black Lives Matter protests were commencing around the globe, and viewers couldn’t help but notice the parallels drawn between the two. This didn’t work in Pepsi’s favour as people saw it as a trivialisation of a deep-rooted issue.
The backlash caused Pepsi to pull the advert – a sizeable blow to both budget and reputation. It just goes to show that – while it’s great to keep your marketing relevant – riding the coattails of a political movement founded by and for oppressed voices will always be seen to be in poor taste.
Our takeaway?
Always consider the political climate and check the news before you release an ad campaign into the wild (or sign off the budget).
Rebrands can offer huge potential for businesses. When a brand is becoming outdated, giving it a refresh grabs the attention of customers and, when done well, can attract new ones in the process.
Typically, in business, this kind of move is calculated, necessary and carefully takes into account the thoughts of the consumer. However, the same can’t be said of Gap’s 2010 rebrand…
In fact, it ended up costing them $100 million.
One reason this marketing stunt failed so spectacularly was that nobody was expecting it.
No prior announcements, launches, or updates were released. This meant that they hadn’t built up the necessary anticipation for such a big move. The logo change alone was so drastic it left people feeling bewildered at best.
Another major reason this change didn’t work out in Gap’s favour? They didn’t seem to have a reason to do it in the first place. With a loyal customer base spanning the globe, enviable revenue, and a famous brand identity, changing things up just didn’t seem to make sense.
“…while a rebrand could be just what your business needs, it must be underpinned by strategy…”
But alas, the change had been made and people were not happy. On top of the cost of the entire process, they were forced to revert to their old logo within less than a week.
So, while a rebrand could be just what your business needs, it must be underpinned by strategy, done with good reason, and signalled by pre-launch PR and marketing.
Our takeaway?
Always do your background research, build anticipation for the change, and make sure it aligns with the way your customers see you – they are, after all, the most important factor.
Climate change is a very real and important issue that we currently face. Many businesses are aware of this and are making changes to reduce their impact and greenhouse gas emissions.
That’s why you’ll often hear businesses talk about their corporate social responsibility (CSR) or environmental, social and governance (ESG) initiatives.
It’s also why vehicles are tested to ensure emissions are aligned with regulations.
In 2015 the Environmental Protection Agency (EPA) found that tens of thousands of Volkswagen’s diesel cars produced in the US each year were cheating emissions tests. And this was after a huge marketing campaign touting the car’s low emissions.
“…it only takes one false claim to lose your customer’s trust…”
Thanks to a device that could detect when the car was being tested and alter the way it performed, the manufacturer was able to falsify recorded emissions.
This meant that the engines of these cars emitted nitrogen oxide up to 40 times greater than the permitted limit in the United States, without it showing up in test results.
Upon this scandal coming to light, not only did Volkswagen lose the trust of a large portion of their current and potential customers. It also meant that in October 2015, the company posted its first quarterly loss in 15 years, which was over £2 billion.
Volkswagen issued a public apology but in spite of efforts to rectify the damage, the scenario remains fresh in people’s minds.
Our takeaway?
It only takes one false claim to lose your customer’s trust. Which is exactly why it’s so important to ensure your business doesn’t get caught in any greenwashing grey areas (or outright deceptions, in this case).
If you want to find out more about greenwashing risks and how to so you can avoid them, explore our CSR marketing series.
While we’ve only covered a handful of examples, marketing mistakes are all too common. And, as we’ve demonstrated, even some of the most famous brands in the world are not immune.
With the potential to cause a loss of revenues, customers, trust, and reputation, it’s important that all marketing and advertising campaigns are backed by strategy, and checked. And double checked. And triple checked.
Because once live, they can be near impossible to take back.
Nobody’s perfect, but we are thorough – both in strategy and quality assurance.
If you have a campaign idea you’d like to discuss, get in touch with our marketing team: marketing@proctors.co.uk.
saintnicks has been appointed by Ascot Racecourse following a successful competitive pitch process. The win bolsters the agency’s strong start to 2024 alongside retained client growth.
Founded in 1711 by Queen Anne, Ascot Racecourse is arguably the nation’s most revered racing venue, welcoming just shy of 600,000 visitors annually across its 26 race day events. Royal Ascot which takes place 18th – 22nd June, is the most prestigious horse racing event in the UK calendar with more than 300,000 visitors over the 5 day period. Steeped in heritage, Ascot Racecourse is a true British institution and revered national brand.
The two-year contract, which starts with immediate effect, will see saintnicks responsible for Ascot’s overall social content strategy as the brand looks to enhance its reputation further as a global ‘lifestyle’ brand.
Retained as the brand’s lead social partner, saintnicks will work closely with Ascot’s brand, social and content teams supporting with content strategy, content creation and social media management.
Fraser Bradshaw, Founder and CEO of saintnicks says: “We couldn’t be more delighted to partner with Ascot Racecourse and help support their business growth strategy. It’s a brand and business we’ve come to know well over the last few years and we’re invested wholeheartedly in supporting such an iconic national brand as their long term partner.”
Alexandra Bertram, Brand & Creative Lead at Ascot says: “We’re thrilled to embark on this exciting journey with saintnicks as our Social Media Marketing agency. With their expertise and dedication, we look forward to elevating Ascot’s presence in the digital realm. Here’s to a fruitful partnership ahead!”
The appointment follows the re-positioning of the Ascot Racecourse brand and subsequent brand voice development undertaken by saintnicks in 2022.
Originally posted to www.carnsight.com
I’ve always been keen to grow my business, but in a sustainable way.
Covid, global conflicts, teetering on the edge of a recession and a cost of living crisis have provided plenty of challenges along the way. But I know many are worse off. Almost 2.2 million women are working in low paid jobs and struggling to make ends meet in this country, as well as almost 1.5 million men.
That’s not just someone else’s problem. As business owners, it’s something we should all be aware of and eager to address. That’s one of the reasons we’ve signed up to the real Living Wage Foundation.
When I first started building a team, my model had to evolve, and wage growth was gradual. But I soon realised that investing in people was one of the most important things I could do. The business model simply wasn’t right if I couldn’t afford to pay people the right wage.
We’ve always paid people who come to us for work experience (except for those still at school) and we always pay interns. Joining the Living Wage foundation underscores that, and ensures we’ll carry on in the same vein.
The real Living Wage rates are higher than the government’s minimum wages because they are independently-calculated based on what people need to get by (there’s more about the methodology on their website).
Whereas the statutory minimum wage starts at just £8.60 an hour for the youngest workers, the real Living Wage is £12 for all (or £13.15 in London). The Living Wage Foundation exists to encourage all businesses to pay their employees a wage that meets the costs of living, not just the government minimum.
The Living Wage Foundation talks about there being a range of benefits when you sign up. These include recruitment, competitivity in the market and being more likely to attract investors. However, the main reason to commit is that it’s the right thing to do, for our society, our current generation and those to come.
The numbers speak for themselves. More than 460,000 employees have received a pay rise as a result of the Living Wage campaign to date. As well as thousands of small businesses, half of FTSE 100 brands and household names including Nationwide, Google, LUSH, Everton FC and Chelsea FC have signed up.
There’s still plenty more work to do and many more businesses that can join. You’ll find a lot more information on their website as well as case studies of people affected by low wages, and reports on the difference joining can make.
People don’t just buy products or services
People buy people… and people are made up of stories.
Studies have shown that 55% of people are more likely to buy a product if they love the story behind a brand.
But why do brand stories matter? What makes a brand story compelling and engaging?
As a business, or individual, your brand’s story should be a complete picture of who you are and why you do what you do – what is your mission and vision.
It encompasses the facts of your brand, but also the feelings created by your brand. It should be the foundation of every aspect of your content marketing. Without a brand narrative, your marketing will be typically vague and inconsistent.
Notice how we’ve not mentioned what you do here.
In his book and hugely popular TedTalk, Start With Why, Simon Sinek argues that most organisations communicate from the outside in.
They start with what it is they do, before going into the how. They rarely address the why. But the why is so important when it comes to telling stories and leveraging human appeal.
Sinek argues that inspired leaders and organisations communicate from the inside out, starting with the why, and then moving to how, before finally addressing what it is that they do.
“With everything we do, we aim to challenge the status quo. We aim to think differently. Our products are user-friendly, beautifully designed, and easy to use. We just happen to make great computers. Want to buy one?”
This example, from Sinek, concisely shows this process in action. It is a reference to Apple and the way it starts with Why in its communications.
The theory emphasizes that people don’t buy what you do; they buy why you do it.
By starting with the “why,” organisations can differentiate themselves from their competitors, attract like-minded individuals who share their beliefs, and foster a loyal customer base or following.
This is where storytelling comes into play.
Brand storytelling is an art form that can be traced back to as early as 1895.
This was when a farming magazine called ‘The Furrow,’ leveraged compelling brand stories as a way to connect with their target audience.
John Deere’s magazine is considered to be the first example of corporate storytelling. But since these early days, brands have continued to recognise the amazing power that stories have.
Fundementally people like stories, because they can create emotional connections with them. This connection then creates brand differentiation, humanisation, memorability and engagement.
These are incredibly important elements not only for building brand authenticity but for keeping a steady pipeline of engagement in a world where a lot of businesses are pushing a product or service.
As more people are driven to make connections online, more brands and businesses use that online presence for reach and engagement.
This kind of activity would previously have been referred to as the marketing funnel. But that’s something of an outmoded term now.
The funnel is now more of a web.
The sheer volume of marketing communications coming the way of a consumer is staggering. From Google Search, to Facebook, Instagram, Youtube, Blogs, News and more the consumer has never been bombarded with more information.
The term web is quite an apt one in this sense. Because the web of social and marketing comms is now so laden with competition, it easily becomes overly exhausting for the potential customer.
All it can take is one element of that web to break, for the whole thing to fall down.
A lot of brands have a story to tell. But the only way to create a story that will resonate with your customers is to understand the art of storytelling.
Great stories are considered as such for several reasons. They take you on a journey. Great stories are relatable, they can inspire, engage, can even affect change. A good story is always:
Successful brand storytelling always has several key elements that create a compelling narrative.
An authentic story will help you articulate brand messaging, brand values and your brand’s mission.
How can you leverage the power of storytelling for your brand? Let’s start with the basics
Before you can tell your story, you have to know your story. Many organisations try to tell their brand story before they understand who they are and why their audience should care. It’s much easier to tell your brand’s story when you figure out:
An essential part of any brand story starts, as you’d expect, at the beginning.
What is your brand’s purpose, why do you do what you do? Why does your brand exist in the first place?
Identifying the answers to these questions will help you understand more about your brand. Once you establish your own brand’s identity, you can begin to tell your story.
It’s important to have a clear and consistent message that emanates throughout your communication. But try to stay clear of sounding like you’re selling something… show, don’t tell.
When you show who you are as a brand vs what you’re selling, you’re creating that emotional connection and brand differentiation. So, when it does come the time to drop a sales message, you have that preexisting engagement and customer motivation.
You can really only achieve this if you know your audience. To craft a compelling story that will speak to your customers, you need to properly understand them.
What motivates them, what inspires them, what moves them
Ask yourself who your customers are and why they should care about your brand. Define your buyer personas and think about the kinds of stories they want to hear.
Understanding your audience is imperative to not just your brand story, but your marketing strategy as a whole.
With your messaging shaped and your audience profiled, it’s time to define your narrative.
How do you want your audience to react? Do you want them to feel entertained? Informed? Educated?
Understanding these points will help you form your narrative and allow you to paint a picture of the kinds of stories and content that you should be producing.
Telling an authentic brand story goes beyond the ‘about us’ page on your website.
Instead, it’s interwoven into every aspect of communications
You’ll find that great brand stories are permeated through a brand’s social media posts, blogs, emails and website.
In today’s competitive and crowded marketplace, brand storytelling has become a powerful tool for companies to create meaningful connections with their customers, differentiate themselves, and establish a strong and memorable brand identity
Do you want to experience the value of great storytelling? Talk to the team at AMBITIOUS to discover how we can get more people talking about your brand hello@ambitiouspr.co.uk or call us on 0117 905 1177.
Originally posted to www.carnisght.com
When you think of social media analytics, the first thing that comes to your mind is probably Facebook or Instagram, however, LinkedIn deserves a spot on your list.
According to Sprout Social LinkedIn has over 1 Billion members spread across 200 countries, and has the highest user rate in the US, with an audience reach of over 214 million users.
LinkedIn is a platform for professional networking that comes with powerful analytics tools. These tools help you gain valuable insights into the effectiveness of your posts and social media strategy. Let’s explore together how you can check your analytics on LinkedIn.
To effectively track analytics on LinkedIn, it’s important to set clear goals for your PR and social media strategies. This involves identifying specific and measurable objectives such as boosting brand awareness, driving website traffic or generating leads. These objectives will help guide your analytics efforts and enable you to achieve the most effective results.
LinkedIn provides valuable analytics tools, however, not all metrics are relevant for every business. Focus on tracking relevant metrics that align with your objectives. Key metrics may include:
Step 1: Log in to LinkedIn. Go to the company page and go to your LinkedIn admin view.
Step 2. Click on Analytics on the left side of your screen.
Step 3. Once the analytics tab is open, you can see detailed insights organised into content, visitors, followers, leads, competitors and employee advocacy.
It’s important to regularly review your social media analytics on LinkedIn to identify patterns, trends, and areas for improvement. These insights can help you refine your strategy, optimise your content, and continuously improve your social media marketing efforts.
Tracking social media analytics on LinkedIn is not just about numbers; it’s about understanding your audience, refining your strategy, and driving tangible business outcomes. By setting clear objectives, leveraging analytics tools, and adopting a data-driven approach, small business owners can unlock the full potential of LinkedIn as a powerful marketing platform. Embrace analytics as a guiding compass on your journey to social media success, and watch your business thrive in the digital realm.
Learn more about social media marketing and how it can help your small business here.
Your Carnsight Communications Social Media Wizard
Laura
You’re probably wondering what I mean by a ‘PR ecosystem’. This is by no means a professional or academic term, it’s actually a phrase one of my colleagues threw around in the office recently as part of an off-hand discussion. But it stuck with me. The winning piece of context here is that we were talking about placing a recent piece – the final product was tweaked a lot and landed with a publication that, while great, was not what we initially shaped the piece for. So it took more time and more effort, and a few revisions that didn’t ‘end up anywhere’ (as I like to say, you have to crack some eggs to make an omelette). But, later in the week, this piece ended up being crucial to securing a great piece in a national title – it was a credit to our spokesperson’s expertise, passion, and relevance, and got us over the line ahead of competition candidates.
We have a lot of discussions with clients about their dream, ideal, and target publications. The truth of the matter is sometimes that to reach the top-tier publications we aspire to, it’s necessary to build a firm base in the media – to grow credibility as a brand, spokesperson, or expert – and to prove the value and media reputation that can back your bid for inclusion. Oftentimes, there are necessary stepping stones to get you there, and compromises that, in the long run, can pay off tenfold. Changing an angle, redrafting a piece or placing a comment somewhere different can work in your favour, and it all helps to build a media presence. Or, as Jess put it, your ecosystem.
There is so much to be said for the value of industry, trade, and local press. These titles often have well-developed, engaged communities. They can also offer a trusted line into more tailored, niche audiences and thus allow you to be more strategic and targeted in your communications. Hence, a balanced ecosystem that taps into the benefits of a wide range of publications can be incredibly valuable.
PR is often most valuable if you’re willing to play the long game. Growing your presence gradually and sustainably, putting in the work to create a profile and building your contacts can benefit you and your business for years to come.
It’s not always all about the immediate payoff in PR. Securing a hit piece in a big title or your dream publication is more likely if you put in the groundwork. Establish a base of credibility – get your business, brand, and thought leaders covered in multiple publications. Seed variety by commenting on a spectrum of topics or having a range of projects highlighted – this will help show that you’re not just a ‘one-hit wonder’ and prove sustained value.
When we work together…
While we will always see merit in the benefits of long-lasting retained relationships, we also understand that it’s not always in the scope. If DIY PR is better suited to you at this time, then our eBook – Powerfully Practical PR – may be a more achievable approach to building momentum and nurturing your own PR ecosystem.
Originally posted to www.carnsight.com
What Are Social Media Analytics and Metrics?
Social media analytics is a process that involves tracking, measuring, and analysing data collected from various social media platforms. This data helps businesses understand how well their social media strategy is performing by providing insights into engagement rates, reach, audience demographics, and other important factors. Metrics, on the other hand, are specific data points that help quantify various aspects of social media performance such as likes, shares, comments, click- through rates (CTR), conversion rates, and more.
Why Are Social Media Analytics Important for Small Businesses?
Key Metrics to Track
While the specific metrics that small businesses should track may vary depending on their goals and objectives, some key metrics to consider include:
Social media analytics and metrics are essential tools for small businesses navigating the complex world of social media marketing. By leveraging data-driven insights, businesses can better understand their audience, measure the success of their social media efforts, identify trends and opportunities, and ultimately drive business growth. Therefore, investing time and resources into tracking and analysing social media analytics is crucial for small businesses looking to succeed in today’s digital landscape.
Interested in reading more about social media for small business owners?
Read more here.
This blog post is part of a mini-series on social media analytics. I will cover additional topics in future posts.
Your Social Media Wizard
Laura
This post was guest-written by Isabella Perkins. Isabella graduated from the University of Westminster with a BA (Hons) degree in Television Production and her professional background has seen her work on shows such as The Pursuit of Love (BBC One), Portrait Artist of the Year (Sky Arts) and Who Do You Think You Are? (BBC One).
Whether you regard Television Production as a “real degree”, or not, you can’t deny the power that the TV industry holds in this day and age. From binge-watching a series on Netflix to enjoying the suspense of waiting for the next episode to be released on Amazon Prime or iPlayer, we are undeniably a nation of TV lovers.
Having worked in several different industries since graduating in 2018, I can personally vouch for the power of transferable skills. In no particular order, here is a list of skills that I believe are particularly useful and applicable to all industries:
Transferable Skills are something that everybody can take advantage of. Whether you’re looking to shift from one industry to another or simply want to learn new skills to strengthen your CV, I hope this article provides you with some inspiration or hope for your future career path.
If you would like to learn more about the broadcast industry, you can read this guest post from Jill Mission (radio broadcast expert).
Tone of voice (or TOV as it’s often referred to in these acronym centric times!) is important for brands and should be reflected across all their marketing copy. But for those that don’t have years of experience writing copy for different businesses, it can be daunting to know where to start. Fear not, help from your favourite copywriting service is here!
What is ‘tone of voice’?
If you think about the different tones of voice you use when talking to various people throughout the day, you are likely to use a different pitch, volume, speed, and perhaps even slightly different language depending on whether you’re at work, home, or out with friends. Even then, you’ll have different qualities that you use in different circumstances.
Depending on your tone, whoever is listening to you will interpret what you’re saying differently. Any managers or indeed parents reading this will know what I’m talking about immediately. A deepening of the voice and the use of more stern language means things are getting serious, while a softer pitch spoken more slowly gives the impression that all is well with the world.
The tone of voice of a brand works in a similar way. The things that you say and the way that you say it will help people to build their perception of you. When done well, your audience not only understands you, but they also want to work with you too.
How to achieve the right tone of voice for your brand
The first thing to say is the sooner you can give your TOV some thought the better as consistency is important. That’s not to say it’s too late if you’ve already been in business for a few years, but the quicker you can decide which tone of voice is right for your brand, the sooner all your audiences will have a clear picture of what you’re about.
Here are some tips to get you started.
Brand personality
When you start thinking about the right tone of voice for your brand, think about your brand’s personality and what you want people to feel when they see your name or your logo. Do you want them to feel comfortable, happy, relaxed, or serious? If you’re a solicitor you might want people to get a more serious professional feel from you, for example, while a marketing agency might want to present themselves as more fun and creative. There’s no right or wrong here, it depends on what type of business you have, the ethos of that business, and how you want to present yourself.
Organise your thoughts
Once you have spent time considering your brand personality and how you want your audience to feel, the next step is to organise these thoughts. It can be useful to list your different groups of audiences first – prospects, different groups of customers, competitors, suppliers, etc. Then write a few descriptive words about how you would like them to describe you in an ideal world. Really try and put yourself in their shoes. What do they want from your type of business, and how can your brand values deliver?
Once you have this list, you can use it to write out your brand’s tone of voice guidelines. If you have an expert marketer or copywriter on board this can be more in-depth, but even if you just come up with a few sentences that accurately represent you, it can be useful to keep all parties on the same TOV track.
Be consistent
Keeping everyone on the same track is important because if you want to give your brand a tone of voice, it needs to be consistent across all your marketing communications. That doesn’t mean you need one writer working on every piece of copy because different people have different areas of expertise, but with guidelines in place, all copy will sound consistent and like it’s from the same business.
So, your business blog should sound like it’s from the same company as your website content, physical brochures, social media, and press coverage. If all elements of your marketing campaigns are aligned, your audiences will learn what to expect from you and you will be easily recognisable.
Next steps for your brand’s tone of voice
Achieving the right tone of voice for your brand is a central piece of your marketing communications jigsaw. It’s the same as making sure all your marketing materials look the same with consistent brand design. If your website looks a bit different to your packaging, which looks a bit different to your social media pages, audiences won’t recognise you easily and may scroll past or walk on by. The same thing applies with the words you use and how you use them.
If you are still feeling daunted by the prospect of establishing and implementing a tone of voice that suits your brand down to the ground, perhaps hiring a freelance copywriter that can take care of all of that for you is the way to go.
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