Having started the process in 2021, they join around 70 other companies in the region who are committed to making business a force for good.
B Corp Certification is holistic, not exclusively focused on a single social or environmental issue. To achieve certification, a company must:
saintnicks achieved a score of 88.9, but as with any company to gain the certification, they acknowledge that this is just the beginning of a commitment to do even more.
“We’re incredibly proud of the work we’ve done to become B Corp Certified, but we’re just getting started. We’re committed to continually reviewing our standards across the board, to not only maintain our efforts, but improve them.” said company Director, Chris Price.
“We’re very proud to be working with some brilliant clients, who are also committed to making positive changes to their business, so it’s a journey we’re going on together.” Price added.
Read more about the journey to becoming B Corp Certified on the saintnicks website.
Marketers everywhere understand the importance of having a blog on a business website, either for SEO purposes or to provide a valuable information resource for customers and prospects, but one of the biggest barriers to business blogging is finding the time to come up with content and write copy.
Copywriting for a consistent business blog requires time – something most businesses do not have in abundance. Even marketing agencies are often so busy looking after customers, including writing copy for their client’s business blogs, that they don’t have time to update their own. It’s not easy! But it is possible with a little help from a freelance friend.
A great solution for the time-poor is to employ a freelance copywriter. They offer a cost-effective solution to generating consistent copy for your business blog, and the flexibility to tailor a solution to your business. But what do you need to think about before you take this step? What do you need to have in place before employing freelance help?
Implement one point of contact
To get the most out of freelance support, appoint an in-house contact to manage the process. This doesn’t have to be a time-consuming role, in fact with the right freelancer it shouldn’t be, but there does need to be one consistent person to liaise with. And only one! Too many and communication could get messy. With one internal person liaising with the copywriter, all ideas from within the company can be managed and filtered to ensure clear priorities are passed on. It also means the copywriter is clear who they need to supply the finished work to and who to direct any questions to.
Work out an internal process for managing the freelancer
Following on from the idea of having one individual for freelance support to deal with in the company, there should be a clear process in place too. Who is going to come up with the ideas for the blog – internal staff, the freelancer, or both? How will this process be managed – who will the ideas go to and how will they be prioritised? What will happen to the copy supplied? What will the approvals process be and how will you let your copywriter know their work has been signed off? These are all things to think about prior to engagement.
Set communication preferences
It’s worth considering how you want to work with a freelancer before you hire one too. Do you prefer to speak to people on the phone, or would it suit your other commitments better to interact mainly by e-mail? Thinking about this up front will help establish a better relationship and might even help you find the right freelancer for your business in the first place. Clear communication channels are a must for any successful business relationship, and interacting with a freelance copywriter is no different.
Talk about the money up front
As well as considering how the relationship is going to work day-to-day, it is also worth thinking about the payment process up front too. If you want regular work from your business copywriter, you may be able to agree a monthly budget and regular invoicing system for work completed in the previous month. If, however, you are looking for a one-off project, you can expect to pay a deposit up front, with the rest of the payment due on completion. (Read more about ad-hoc Vs consistent blogging here). Whichever path you choose, it’s important to think about your needs, the freelancer’s requirements, a budget for the work you want completed, and discuss payment terms openly before embarking on a relationship to avoid any difficult conversations further down the line.
Employing freelance support of any kind can require a bit of a deep breath if you’re used to doing everything in-house, or if you haven’t used external resources in this way before. But with a little forethought, utilising a flexible third party to pick up the slack from your busy workload can be hugely successful.
Bristol-based branded podcast production company 18Sixty is pleased to announce that senior marketing business leader, agency founder and podcaster David Maher Roberts (pictured left) has been appointed as Board Advisor.
This announcement comes off the back of three years of solid growth for 18Sixty where they’ve established themselves as a renowned player in the branded podcast space, working with big name brands, talent and picking up major award wins and nominations for their premium quality podcasts.
Founder and CEO Gareth Evans (pictured right), who launched the business in early 2020 after a decade-long career in commercial radio (Virgin Radio, Absolute Radio) has his sights set on further growth over the next two years. Evans says, “I’ve been aware of David’s reputation in the marketing agency and digital content spaces for some time, having over 20 years experience in board-level roles within PE and VC-backed companies and, impressively taken digital marketing agency Dialect Inc. from a $4m to $30m business in 5 years.” He goes on to say, “having worked closely with David professionally over the last few months, I’m really excited by the prospect of having him on board to help take 18Sixty into the next stage of our growth. Our mission continues to be helping world-renowed brands reach new audiences with podcasts they love listening to whilst having a positive impact on people and planet, pushing the creative boundaries where brand meets audio and to further establish our place as one of the world’s most creative branded podcast producers.”
In addition to his marketing agency expertise, Maher Roberts also has a deep passion for the podcast space, having produced and co-hosted Podworld (a podcast that celebrates the craft of great podcast-making) with journalist and BBC podcaster Louise Blain. Maher Roberts says “I really believe in the unique power of podcasts to engage audiences and provoke thoughtful conversation. 18Sixty has already made a significant impact in the industry and I can’t wait to help further the exciting work Gareth and the team are doing.”
Driving Bristol’s growth as a leading audio hub in the UK and empowering the local economy
Bristol has emerged as a thriving audio hub, fostering numerous globally renowned podcast businesses and housing exceptional audio production talent. In this dynamic soundscape, 18Sixty stands firmly committed to amplifying the audio industry’s impact on the economy of Bristol and the wider South West region.
The surge in demand for exceptional branded podcasts continues unabated. Recent data from hosting platform Ausha revealed a remarkable 17% audience increase for this category in 2022. Notably, brands embracing podcasts as a medium experience significantly higher levels of engagement compared to other forms of media, such as video.
“By nurturing Bristol’s audio landscape, 18Sixty is committed to drive economic growth whilst capitalising on the rising appetite for quality branded podcasts,” said Gareth Evans, Founder and CEO at 18Sixty. “Our mission is to leverage the region’s exceptional audio production talent, supporting their creative endeavours and propelling Bristol as the go-to destination for groundbreaking audio content.”
Whether you’re an employer looking to attract and retain the best talent, or a job seeker looking to negotiate a competitive salary, you’re in the right place.
How do the salaries in your workplace compare with industry averages? Take a look into the average pay packets for jobs across Events, Marketing, CRM, Digital, PR and Sales – download the Henry Nicholas’ 2023 salary guide here.
At JMP, are delighted to welcome Matt Joy to our growing team, joining as Managing Partner.
Matt has a wealth of industry experience, having spent more than 10 years in the sports industry, and most recently four years at a strategic brand agency.
His previous roles have included five years as Marketing Manager at Stoke City during their Premier League golden years, before moving south and helping create the Marketing team at Bristol Sport during the rebuild of Ashton Gate. Following that, he spent four years at Mr B & Friends in Bristol.
In regards to his responsibility at JMP, Matt will be a crucial cog in our ability to excel as an agency, offering additional strategic insights and creative campaigns to our clients.
Managing Director Joe Meredith expanded on this.
“It’s a significant role, the biggest addition we’ve ever made to the business,” he said.
“It’s something that I feel we’ve both wanted to happen for a long time. Everything just needed to align. Matt is in a position to elevate the offerings of JMP and I’m really excited to work with him to take JMP to the next level ”
Matt expressed his excitement about what lies ahead, for both himself and JMP.
“I’m really looking forward to it,” he said. “I’ve known Joe since I initially moved to Bristol and how he has grown the agency in that time has been great to see. It’s an exciting time to now get involved and add to the recent successes.
“My role is going to be quite broad but ultimately I will have a real focus on the growth of the agency. First of all to define who we are, our offerings and identify where we can add real value to our clients, both current and new.”
Matt joins our newly-formed Senior Leadership Team, alongside MD Joe and Operations Director Vicki Theobald.
We’re all a little bit obsessed with acquisition; it’s drilled into us from birth and stays with us until the day we die. From Pokémon cards and soft toys to clothes, art and tech – we progress through a natural arc of ownership in our lifetime. The truth is, we usually look to upgrade our belongings before we’ve squeezed every bit of value from our existing ones.
And we’re guilty for doing the same in the marketing bubble: often, we prioritise growing eCRM databases before we engage the contacts that are already in reach. But when acquiring a new customer costs five times more than retaining an existing one, there’s a compelling case for making the most of what we already have in front of us (Invesp, 2018).
It’s easy to forget that existing customers are the ones positioned deeper in the sales funnel. These are the contacts who have already experienced your brand in some capacity; they know the role that you can play in their life. Which begs the question: why have my contacts lapsed? Often, customer apathy is the primary reason for inactivity.
An overworked cliché, but a true one nonetheless, is that your database is a flowerbed, and you’re holding the garden hose. So, for dramatic purposes, let’s imagine we’re in the second week of drought. Your flowers are wilted, and the soil? Bone dry. In your absence, your contacts have become idle and unenthused. Any avid gardener knows that chucking buckets of water on a flowerbed in this state will cause the soil to repel it, instead you should sprinkle the surface lightly to encourage gradual absorption. The same applies for your marketing, if you relentlessly continue to push hard sales-led messaging upon your lapsed eCRM contacts, they will only reject it.
Take a more considered approach. Whether it’s a virtual gift card, an email to a live event, or a simple message to say we haven’t heard from you in a while, a softer approach is the most likely to warm inactive customers to your brand, ahead of overt promotion.
If you’re in a position where you have a chunky list of email addresses, and not a lot else, then it’s time to start building. Whether it’s a poll or survey with a gift or promo code for their next order, this is a great opportunity for you to understand how users are interacting with your brand. But first, you need to be sure of your objectives. Do you want to understand how satisfied customers are with your product? Are you trying to establish the customer pain points to optimise your service offering? Knowing the purpose of your research is fundamental and will help you to structure your questions and analytics accordingly.
Once you have constructed and sent your re-engagement email, the next step is analysing the results. Pay attention to any clear patterns and use them to tag specific customers with common themes. In case you’re not convinced, MailChimp research shows that segmented email campaigns have an open rate that is 14.31% higher than unsegmented campaigns.
Using historic data, it becomes possible for brands to track browsing behaviour, purchase history, and previous engagement to tailor communications from specific customer actions. And doing so holds impact. Over 59% of customers claim that personalised content impacts purchase decisions. In the long run, this can help brands to grow stronger relationships with their customers, increase loyalty, and ultimately drive revenue growth. By identifying and segmenting different groups within your database, it becomes possible for brands to fine tune the content within email sends to resonate more clearly with the audience at hand.
Take Nike, for example, a global conglomerate operating in more than 30 major markets: from sports to lifestyle. A track runner from Osaka and a fashion enthusiast from New Mexico will engage with the same brand in two very different ways. While the runner will be most invested in the performance-related benefits of the garments, the influencer will likely be drawn in by aesthetics, limited edition colourways, and exclusive brand collaborations. This can be reflected in granular segment-specific sends, with tweaked products, ranges, visuals, and tone.
This isn’t to say that marketers should forget about scaling mailing lists. Growing your current book of eCRM contacts and delivering content to your existing audience should happen in tandem, in fact, it’s beneficial. When you are making efforts to re-engage existing contacts, and growing a database simultaneously, you can be safe in the knowledge that you’re doing everything in your power to increase acquisition and retention.
When it comes to customer acquisition, engagement, and retention, we’re experts in the field. Drop us a line today to see how we can leverage email to maximise the value from your contacts, no strings attached.
Discover more industry insights and opinions at saintnicks.uk.com/insights
In the current digital era, a successful online presence is essential for any e-commerce business. However, having an online store alone is insufficient. Your e-commerce website needs to be highly ranked in search engine results to draw in potential clients and increase sales. E-commerce SEO can help in this situation. In this article, we’ll examine the best methods for optimising your online store for search engines, which will ultimately boost its exposure and boost sales.
E-commerce search engine optimisation (SEO) is the process of improving the website and content of your online store to increase exposure in SERPs (search engine results pages). Your e-commerce website will be more visible to potential clients who are actively looking for the goods or services you provide the higher it ranks in search results. Increased visibility results in more qualified leads, increased organic traffic, and eventually, better sales and revenue.
Any effective SEO plan for e-commerce must start with rigorous keyword research. When a person searches for a certain good or service on search engines like Google, they enter terms and phrases known as keywords. You may begin optimising your website to rank for these particular search queries by choosing the appropriate keywords that are pertinent to your e-commerce firm.
Make a list of prospective keywords associated with your products or sector to start. To obtain information on search traffic, competition, and related keywords, think about utilising tools like Google Keyword Planner, Moz Keyword Explorer, or SEM Rush. Aim for a mix of broad keywords with bigger search volumes, coupled with extremely relevant and particular long-tail keywords.
Not got the time? Check out our affordable SEO packages.
The following stage is to optimise the on-page components of your online store after you’ve created a list of target keywords. When it comes to user experience and search engine rankings, these factors are crucial. The following are a few key on-page components to pay attention to:
For e-commerce enterprises, it’s essential to pay attention to technical SEO aspects in addition to optimising your site’s on-page components. Technical SEO makes sure that web crawlers can successfully access, index, and comprehend your website. The following are some important technical SEO issues for online stores:
When it comes to enhancing e-commerce SEO, content is crucial. High-quality, pertinent, and interesting content not only increases organic traffic to your website but also motivates visitors to browse around and make purchases. To improve e-commerce SEO, some content methods are as follows:
To increase your e-commerce website’s authority and search engine rankings, you must build high-quality backlinks to it. But it’s crucial to concentrate on obtaining natural, pertinent backlinks from reliable sites. Among the tactics for link building that work well are:
For continued optimisation and improvement, regular monitoring and analysis of the results of your e-commerce SEO activities are crucial. Track critical performance indicators like keyword rankings, conversion rates, organic traffic, and bounce rates using programmes like Google Analytics and Google Search Console. Key areas to think about include:
Putting into practise efficient e-commerce SEO methods is essential for improving your online store’s exposure, bringing in visitors, and generating sales. We are aware that not every online retailer has the time or knowledge to pull this out. To learn more about how we can help you improve SEO for your e-commerce site, get in touch with us right away.
Want to learn more about SEO? Check out our beginners guide to SEO or sign up for it below!
Business blogs are essential marketing tools to inform existing and potential customers, increase brand awareness, and establish credibility. Whether you already have a business blog on your website or you’re considering adding one soon, the amount of copywriting required to make a success of your business blog is daunting.
Forget the SEO aspect for just a moment…and sourcing images…and coming up with ideas for it, the copywriting aspect alone is time-consuming and requires skill and dedication. Bearing that in mind, who is going to take responsibility for your blog and make sure it is regularly updated? Who is going to drive it and make sure they get the information they need to pull all the content together?
Options for copywriting your business blog
Perhaps you have an in-house employee in mind, who enjoys copywriting, or who you feel has some spare capacity. Perhaps you are considering outsourcing to an external freelance business blog copywriter. Or perhaps you want to give it a go yourself because only you know what you want to say and how you want to say it. (If this sounds like you but you know you’re time poor, you might find this article useful – ‘Will my business blog still sound like me if I outsource’).
Having worked in a marketing agency and been given responsibility for the company’s blog, and now working as a freelancer with companies outsourcing their copywriting needs to me, I have been on both sides of the blog writing fence and can see the pros and cons of each. So, if you have been agonising over this decision for a while and have delayed doing anything with your blog as a result, here are some advantages and disadvantages of in-house versus outsourcing.
In-House – Pros
If you employ someone to look after your business blog in-house or use an existing member of staff for your copywriting needs, they are a permanent fixture in your business. You can call on them whenever you like and keep a close eye on how things are progressing.
Someone who works within the business will also always be closer to the ‘action’ and other internal employees, to be able to download any necessary information for the purposes of copywriting for your business blog. Their level of access and perhaps even the way they extract ideas and information from others in the business, can be more informal and therefore possibly more effective.
In-House – Cons
When you give an internal employee the task of copywriting for your business blog, there is always the chance that when things get busy, they will get pulled onto other ‘more important’ tasks. Most businesses quite rightly put their customers’ needs before their own and so if there is something that needs to be done for a customer, your own blog will get pushed aside.
In addition, it might become more disruptive to have a copywriter working in-house. Because they are an employee, they might feel they can ask for more input from their fellow employees and become more of a nuisance than a freelancer who wholly considers it their responsibility to generate content for your blog.
Another downside of using an in-house copywriter is the cost. It is far more expensive to employ someone full-time, or even part-time, when you take into consideration salary, insurance, and benefits, than it is to recruit freelance support.
Outsourcing – Pros
The first and perhaps most obvious benefit of outsourcing copywriting for your business blog is that it is more affordable. You only need to pay for the hours worked, or deliverables produced, not an entire salary. On top of this, you have flexibility in the relationship too, so if at any point you need to reduce your costs, you can pull back a bit on the amount of work you outsource, and similarly increase the work when you need additional support.
Employing freelance support for your business blog is also likely to mean better consistency too. Unlike an in-house employee, a freelancer won’t get pulled onto other jobs. There is a slightly different attitude when you are dealing with a customer, as a freelancer is, than when you are an in-house writer writing for your own company.
By outsourcing the copywriting of your business blog, you can also benefit from a range of experience. Freelancers work with different companies simultaneously which means they have a breadth of knowledge and experience to bring to your blog.
Outsourcing – Cons
The downside of outsourcing your business blog, however, is that it is unlikely any freelancer will gain the same level of access to your employees as an in-house copywriter will. They’re not there to see the day-to-day work being completed, interaction with customers, and overall business culture.
Another concern with employing freelance support is whether they will always have time for you. What if you need a business blog written sooner rather than later and they’re not available? Of course, planning ahead and building an ongoing relationship can help with this, but it is a consideration with outsourcing that you don’t need to worry about if you employ an in-house copywriter.
And finally, what if you hire a bad one? How do you know which one is right for your business? Unfortunately, not all freelance copywriters are conscientious and even those that are simply may not fit with your team or your business culture. These Frequently Asked Questions about hiring a freelancer might help you through the process and ensure you find the right one for you, should this be the route you choose.
In summary
Building a successful business blog isn’t easy. Sometimes when you set out, it feels like it might be. You have lots to say and you have carved out time in your week to make it happen, but the reality is very different. Maintaining a consistent flow of content and copy requires complete focus and of course, a level of skill to get the words down on the page in the right way. The only way to make sure it happens is to have a dedicated person in charge of copywriting for your business blog. Whether you opt for in-house support or choose to outsource, getting that resource in place sooner rather than later is the best way to kickstart the blog you’ve been dreaming of!
When setting out to understand a little more about a brand, a visit to the company website is nearly always the first port-of-call for stakeholders. Often dubbed as the ‘shop window’ to an organisation, a website should clearly communicate your brand’s raison d’être, offer a clear user path, and most importantly, outline your company offerings in the best possible light. And while the process of delivering a gleaming new website is often an exciting one, the launch is only the beginning.
To guarantee that your website performs to its best ability, and to stay relevant among your site visitors, it’s crucial to view your website as an ongoing project. It’s not simply a question of UX/CX updates; reviewing CRO, your goal completion, tackling outdated content, dead backlinks, and poor SEO are all contributing factors to a poor online experience for customers, which can be detrimental to your sales drive and to your brand. The good news is that these are all easily avoidable consequences, assuming you tend to your site with care. To keep your website ticking over nicely, we’ve compiled our top 6 areas of focus for web optimisation…
You should always maintain clear strategic direction with your interface, mapping out the best possible user journeys. Without directing visitors to the right areas on your website, you’ll encourage high exit rates, U-turns, or rage clicks (Hotjar, 2022). Not only does this risk conversions or other goal completions, but it can devalue the brand that you’ve worked so hard to build. Put yourself in your users’ shoes and try to experience your website with a fresh pair of eyes. Is it hard to find key information about your brand? Does the site make checkouts, downloads and forms as easy as possible? Could you improve legibility?
Websites don’t just end at launch; they need to be maintained, optimised and tested. Having the correct analytics tools to visualise quantitative and qualitative data is important, but only when you are tracking the metrics relevant to your business. There’s no one-size-fits-all when it comes to quantitative analytics platforms, but the key metrics that marketers should be tracking are:
While quantitative research is useful in identifying data patterns and numerical trends, it’s important for marketers to understand users’ attitudes, beliefs, and motivations. This is where qualitative data can help fill in the gaps to make more informed decisions with your quantitative data. Popular qualitative research methods include:
By combining quantitative and qualitative methods, it becomes much easier to understand your customer experience. Ultimately, this helps to highlight pain points and identify the content that resonates most with your brand’s audience.
A great way to ensure you’re optimising your website is by running A/B testing (sometimes called split testing) across variants. Before implementing significant updates, you might want to consider running an A/B test to justify your decision making. Netflix leads by example in this area. Unique to every user, they pool together data to produce a final homepage outcome based on behaviour and preferences. Todd Yellin, Vice President of Product at Netflix, confirms that the brand runs 250 A/B tests each year to test the different versions of the design. These tests also consider the ways in which users search for films and programs on the app (Wired, 2018). With a highly detailed level of tracking and various testing in place, Netflix’s success is entirely reliant upon data. Regularly implementing the variations from the results optimises the user experience.
It’s not uncommon for users to arrive at a website only to be deterred by complex language, over-stimulating features, or a lack of useful information. These websites tend to garner large drop off rates, with marketers left trying to figure out where they slipped up. This nearly always occurs when a website is built without a defined content strategy in place. Markets are ever-changing, and branded websites should reflect this. To stay top of mind, content needs to be relevant, useful, and findable. Marketers need to audit and refresh existing content on an ongoing basis, factoring in current trends and wider business objectives.
SEO is often an afterthought when it comes to website builds. This is usually down to the fact that organic search rankings can take time to bear fruit in contrast to paid activity. But with 53.3% of all website traffic acquired through organic search, SEO should be a core consideration during, and after, a website build.Regular SEO activity can elevate your brand and take you to the top of search engines, surpassing your competition. The key to successful performance and conversion of your website is a content strategy that considers a user-friendly experience, with digestible information for both the user as well as search engines. (Search Engine Journal, 2022).
Whilst they are undoubtedly two separate entities, marketers should make sure their SEO and PPC strategies are aligned, and both have high prominence on their marketing agenda and budgets. On average, 5-10% of your revenue should be spent on SEO activity. (Search Engine Land, 2022).
Read more about our top tips to optimise your organic search in our blog here.
Top performing websites don’t just need to look good, they need to be functional too. Ongoing website maintenance is required to keep your website running. This can be achieved by making sure your website is safe and secure, and that links and tools aren’t broken. It may seem simple but often brands focus on the launch of a new website and forget to check in on performance once it’s live. Some CMS updates can be relatively straight forward, but you’ll benefit from an experienced digital team to manage, monitor and prevent or react to any technical issues your website may encounter.
As a fully integrated agency, we build sites that talk the talk and walk the walk – from design to optimisation. If you’re looking to take your website to the next level, drop us a line today – we’d love to have a chat.
Discover more industry insights and opinions at saintnicks.uk.com/insights
What qualities should an app design company have? For every client, the response is different. It takes dedication, time, and talent to turn your concept into reality. Take into account the following advice to locate the ideal match for your objectives:
A reputable mobile app development company should have an extensive and detailed portfolio that showcases their expertise. You can evaluate a company’s design objectives and execution by looking at its previous projects. You can tell if they are compatible with the goals of your project by carefully analysing their portfolio.
For any reputable app design company, effective communication techniques are crucial. They should be able to offer insightful commentary and feedback while you should be able to communicate your needs and expectations effectively. A successful partnership requires a relaxed atmosphere and frank communication. Without good communication, the enterprise can face serious difficulties.
In addition to a portfolio, references from clients can shed light on an agency’s work ethics and prior experiences. Examine their former clientele and gauge how satisfied they were with them. This study will help us comprehend the agency’s dependability and expertise.
Identify the goals that you want your app to achieve. While some companies offer a more thorough strategy that encompasses the full development process, others offer aesthetics and visual design as their primary areas of expertise. Select a company that shares your requirements and vision.
Define your expectations and the needs of the project in a clear brief. Even if a firm has experience working with difficult design briefs, your project may have special requirements. Make sure the organisation has the resources, expertise, and knowledge to meet your unique requirements.
Think about the agency’s project management methodology. While some companies may use freelance designers or divide up jobs among their team, others may offer a more personalised service with a single point of contact. Select a company whose procedures fit your criteria.
While selecting the ideal app design company may seem difficult, it is essential for the success of your project. To find the perfect fit, do extensive study and thoroughly consider your options.