Introducing Eden Sinclair, UX Designer & Research Lead at the RSPCA! Eden ensures intuitive digital experiences for animal lovers, crafting impactful solutions that inspire action and promote animal welfare. Eden’s dedication shines through, leveraging the support of over 200 volunteers to conduct user research. ‘Designing for good’ has exposed Eden to the immense passion and drive in the charity sector, enriching design with inclusivity for all users.
The purpose of our ‘Design For Good’ content series is to shine a light on how creative innovation can be a driver for positive change. We feature those that are making it happen, those with grand potential. Businesses and individuals that are shaking up their sector and finding ways to do things better, for social or environmental good.
Can you please introduce yourself and tell us what your role is at your organisation?
My name is Eden, and I’m a UX Designer and UX Research Lead at the RSPCA. In my work life, I’m responsible for ensuring that all of our digital platforms, including websites and mobile applications, are intuitive, user-friendly, and meet all of the needs of our very diverse audience base! I work hard to create digital experiences that inspire action and promote animal welfare.
My work involves understanding user behaviours and needs through research and analysis, using wireframing and prototyping to create impactful solutions that encourage really meaningful and lasting engagement with our charity. I also spend a lot of time collaborating with teams across the RSPCA as a whole to ensure our digital platforms are not only user-friendly but also promote empathy, education, and action for creating a better world for animals.
Can you tell us a bit more about the work your organisation does, and how the UX teams support this?
The RSPCA is the world’s oldest and largest animal welfare charity, and we focus on rescuing, rehabilitating, and rehoming or releasing animals across England and Wales. We’re also campaigning around animal welfare laws, effecting change for animals in laboratories, improving farm animal welfare, educating young people and adults, and providing scientifically backed advice and information to support this.
The UX team, comprising three designers (including myself) and a UX manager, focuses on improving our digital offerings: the main RSPCA website, the RSPCA Education site, the politics site, and new and exciting projects. As a unit, we work closely with the public to ensure that our designs are user-centric and that our UX is tailored to not only encourage people to donate to support us, but also improve animal welfare themselves.
Can you share some challenges or barriers you had to overcome whilst working in a charity and ‘designing for good’?
I’d say that resource is the biggest challenge that I’ve faced. My last company was in the Technology sector, and so resource was never an issue due to very large budgets. However, working at the RSPCA, it’s imperative that we keep costs as low as possible to maximise the number of animals we can help. This is especially evident when attempting to complete user research, as usually a company would pay for research participants, but we have to rely on the generosity of the public.
Thankfully, the public are incredibly generous, and we have over 200 wonderful volunteers who help us test our designs every week. We couldn’t do it without them, and it’s heartwarming to see the commitment to animal welfare.
What has been the key thing you’ve learned about ‘designing for good’ and your target audience specifically?
I think the key thing that I’ve taken away from designing for good has been the incredible passion and drive in the charity sector, not only from the target audience, but also my colleagues at the RSPCA. It’s a fantastic and rewarding place to work.
My target audience is incredibly diverse, but they all share a common love and concern for animals. Whether they are long-time supporters of the RSPCA, or children being introduced to animal welfare for the first time, the passion for animals and kindness is clear.
One of the most rewarding things about working in the charity sector is getting to experience this first-hand. I get to work rather closely with our audience, through research, testing and interviews, and it is incredible to see how deeply people care, and how our supporters are making such a positive impact.
What’s more, the diversity in our target audience really enriches the work that we do for the RSPCA and challenges us to make our designs accessible and inclusive for all. Irrespective of physical or cognitive abilities, embracing the diverse nature of our users allows us to create a more meaningful experience for everyone.
I think the passion and commitment of our audience really drives us to continuously innovate, iterate and improve our designs. It’s amazing to work alongside and for people that are making such a tangible difference to the lives of animals.
This article originally appeared on the ADLIB Blog.
On a Wednesday evening in June – we hosted our first ‘Gather Round Presents’ event at the Trinity Church Gather Round. It was one for the books…
Whether it was the promise of an honest, open conversation about the challenges of working in the creative industries, or a need for the answer to the mutually felt question “Am I the only one feeling the pressure?” – tickets flew out in record time.
At 6.30pm we opened the doors to The Vestry and a new community of creatives flooded in, the vibe was electric. Backlit by a perfect summer’s evening and armed with their own stories to share, we saw people making instant connections, sharing contact details and engaging in deep conversations before we’d even sat down. This is something we all needed to talk about.
After a glass of free prosecco and some delicious free pizza from our partners Bosco, we moved through to The Great Hall bringing an air of focus with us, as our all-Gather Round-member panel took their seats to share their wisdom.
Bend, stretch, but don’t fold… become elastic. Your business depends on it.
A recurring theme from each of our speakers and touched upon in more depth by Jamie Ellul of Supple Studio, was Covid, a trying time to say the least. Jamie discussed how those turbulent years almost sent Supple down – something that, back then, was easy to take personally. This feeling was only made slightly more manageable due to the fact that his friends, colleagues & clients were all feeling it too. Jamie openly discussed how this felt like a great exercise in cutting the umbilical cord, once he realised how much of his self worth was wrapped up in the business. Something that he has since tackled through therapy and looking inward. This raw honesty was something that fuelled the rest of the evening, with equally inspirational testimony from the rest of our panel.
Tim Miness, Creative Director of Osborne Pike, shared a few mantras with the audience that have helped him stay flexible, creative and resilient. A statement that resonated was not being afraid to admit when something isn’t working. Bend the rules. What decision do I need to make in order to change my situation? How can I tap into that magic creativity and find the answer to this problem? Not only that, but how can I ask the right questions? Tim’s advice – hire people that are better than you. Expand that collective creativity, and together, you’ll find the right question.
Honesty is the best policy, and we definitely heard that from our panel. There were murmurs from the audience mentioning how refreshing it is to hear people being open about their downfalls, where they could improve and how they got through hard times. A refreshing perspective on managing a business, compared to older, more traditional ways of thinking.
Tim shared his dislike for the phrase “Fake it til you make it”. Something we’ve all encountered and tried to embody in some way, as we try to make sense of our place in the world. Sharing his love for the sentiment of trying new things, but ultimately landing on, why do we feel like we have to pretend to know what we’re doing? Perhaps one of his mantra’s “Learn it til you earn it” feels like a more sensitive way to approach things, although (in his own words) “…it doesn’t quite have the same punch.”
We heard Robin Worrall, Creative Director of Rednine open up about his heart-first approach to his work. Something he’s cultivated after pulling his business apart and asking the question, what am I really trying to achieve here? After getting the nudge he needed from a post he saw on LinkedIn, with the sticky phrase “old keys don’t open new doors”, he knew he needed to reposition and rebuild his entire creative offer. Looking at what he needed to keep, what he was prepared to lose and what would be great to add. Robin compounded this with the sentiment that being creative is emotional, and that’s something he pushes through his work, to find the heart of brands and tell their story with authenticity. It’s safe to say, a few tears were shed.
Ask for help, reach out, learn from others, share failures and compare challenges. It all starts with… “Can I chat to you about something?”.
Robin left us with a perfect segue into Kate Southerby’s interactive section of the evening. Coaching with the brain in mind, Kate is a facilitator of insights. She guided the audience through her 7 step plan, asking everyone to score themselves out of 10 for each section: Sleep, Movement, Focus, Introspection, Daydreaming, Play, Connection. There was an overwhelming consensus that we aren’t looking after our brains as well as we could be, so this was a welcome exercise that left the audience with plenty of food for thought.
The importance of nourishing your mental and physical health was a thread followed by all of our panellists, as each person has faced certain difficulties of their own. As Steven Hore discussed, managing stress has elevated how he works. He and his family made the decision to leave London after more than 20 years in the city. Initially causing more stress than intended due to commutes, but, after Covid eliminated presenteeism, time usually reserved for long car or train journeys was swapped out for more time in nature, exercising and moving through beautiful spaces that nourish his soul.
Something more attainable than moving city that he shared with the audience though, and perhaps the most simple and obvious tip: get a good night’s sleep! Steven shared how implementing this one action has transformed his ability to handle combined stressors such as job insecurity, shifting budgets and demands of 16+ hour shoot days with ease.
It’s not all about work though, as we revisit a comment from Jamie Ellul on not letting your self-worth get too wrapped up in your business, the panel delved into the importance of finding things outside of work to nourish your creative side. Find a hobby you love and indulge in it as much as you can. Hustle culture is dying, now is the time for slow, intentional living.
Of course – it wouldn’t be a conversation about the state of the world right now without touching on artificial intelligence. A topic that roused the crowd, unsure on how to feel about this powerful new tool we’ve all been given. But the biggest question on everyone’s lips… What does this mean for creative jobs? Tim, Kate, Steven, Robin and Jamie all steadfast in their belief that creative jobs aren’t going anywhere. A sigh of relief. Steven shared some positive thoughts on how AI is a great democratiser. The barriers to entry now are lower than before, meaning more eyes, more screens and work happening in more places than ever before.
This being said, clients will always want emotional, relatable, human stories. From Jamie’s perspective, AI can only produce more of the same and will never be a match for the way humans think and create. We left that topic firmly closed with his mic drop moment – “AI won’t give you a drumming gorilla for a Cadbury ad”.
After a short break, we resumed the discourse in the form of an intimate Q&A. With questions from a concerned audience, on how positive the panel feel about the creative industries going forward – will we see an upturn? Leaving us with some final gems of knowledge, the panel discussed how being brave will ultimately lead to success. However you view success though, is up to you. Times have been difficult, really difficult, but they ARE changing. There are spaces, like Gather Round, where community is flourishing and people are coming together with ideas and strength beyond what they thought they were capable of, just a few years ago.
In the words of Anthony Burrill, “Work hard and be nice to people” – but most importantly, be brave, nourish your network, ask questions, take care of yourself and the rest will follow. Stay resilient out there!
If you want to get involved in our next event – make sure you’re signed up to our newsletter so you don’t miss out on tickets. They don’t hang around for long.
Standard benefits packages won’t cut it for Gen Z. Here’s how they’re raising the bar and what you can do to meet it.
In simple terms, the generation that won’t settle for more of the same. Gen Z is here and they’re changing the game.
Born between 1997 and 2012, they’ve grown up digital, purpose-driven, and ready to challenge how work works. By the end of 2025, they’ll make up 24% of the global workforce and here’s the thing: standard benefits packages aren’t cutting it anymore.
If you want to attract, engage, and retain Gen Z talent, you’ll need a benefits experience that feels as personal, digital, and values led as they are. So, what Makes Gen Z Different (And Why It Matters for Your Benefits Strategy)?
Firstly, Gen Z grew up with smartphones, social feeds, and instant everything. So, when they join your workforce, they expect the same seamless experience from your benefits. 91% of Gen Z say a company’s tech influences whether they want to work there, (according to deskbird). They expect business tools to be as intuitive as TikTok and as mobile-friendly as their banking apps. If any benefits platform feels clunky or old-school? You’ll lose them before they’ve even logged in.
Secondly, they care Deeply About Purpose. For Gen Z, work isn’t just a job. It’s a platform for impact. 74% say purpose at work matters more than their pay cheque, according to SHRM. And it’s not just talk, where 50% have turned down work that clashes with their personal values, according to SHRM and 44% have rejected employers with negative environmental or social impact, says ACCP. If your benefits don’t reflect your social and environmental commitments, you’re missing a massive engagement driver.
Thirdly they value Flexibility Over Hierarchy. Gen Z doesn’t measure success by hours logged. They care about outcomes and flexibility. 77% would choose more flexibility over faster promotion, according to Innovative Human Capital. They expect to work when and where they perform best, whether that’s fully remote, hybrid, or something in between.
Finally, there is the rise of flexible, personalised benefits. Forget cookie-cutter packages. Gen Z expects choice such as workplace flexibility, like remote work and compressed schedules, mental health support including teletherapy and wellness apps, financial wellbeing, such as student loan repayment and financial coaching.
Looking at that lens, mental health is non-negotiable. Gen Z has made one thing clear: mental health is essential, not optional. Only 15% rate their mental health as “excellent”, and 40% report feeling stressed or anxious most of the time, according to Handshake and Deloitte. What’s expected and what is out there? Dedicated mental health days, digital-first EAPs with real usage, and wellness tech, like meditation apps and digital resilience tools. In simple terms, ignoring mental health isn’t just risky—it’s a missed business opportunity.
It’s tough out there, however there are many creative ways to find money with employee benefits (if you do not salary sacrifice your pension…why not?). Focus them in a new and creative way. It will pay off when employees feel their benefits reflect their real-life needs, they stay longer and engage more deeply.
Earlier this year, Bristol Surf Cinema launched its very first event – a night dedicated to celebrating surf storytelling on the big screen. What started as a small, DIY project to bring people together around meaningful surf films quickly grew into something bigger, with almost 250 people buying for the inaugural screening in April.
The idea was simple: create a space to showcase surf films that go beyond the highlight reels, beyond the big brand edits – stories that dig into the social, political, and environmental threads woven through surf culture.
As a camera assistant working in film and TV and a lifelong surfer, I (Theo) set out to build something that connected those two worlds. In a time when the industry was unusually quiet, Bristol Surf Cinema gave me a creative project to get stuck into and a chance to pour energy into something that mattered. It was also a way to genuinely support filmmakers, every film we screen is fully licensed and paid for, and £1 from every ticket is donated to The Wave Project to help fund surf therapy for young people in the UK.
But perhaps what stood out most from the first event was how the Bristol surf community (and the wider ocean-loving crowd) showed up. Feedback from the night wasn’t just about the films, it was about the feeling in the room. People supported the event and made it clear they would like to see more. They wanted a space where all surf stories could be told, with better representation, better balance, and an even stronger connection to the community.
That’s where our second event comes in. On Saturday 12th July at Watershed Bristol, Bristol Surf Cinema returns with a matinee screening of Point of Change, a powerful documentary by acclaimed director Rebecca Coley. The film tells the story of Nias, Indonesia – a surf paradise that was ‘discovered’ in the 1970s and the environmental and cultural impact that unfolded for the local community as surf tourism in that area grew.
It’s a film that makes you think about the consequences of surf tourism — and we’re lucky to have Rebecca joining us on the day for a Q&A to explore those themes in more depth. Rebecca will be answering questions on her filmmaking process, handling delicate themes within documentary and the impact of tourism on the earth and native communities.
Alongside the feature, we’ll also be screening two UK-made short films:
Surfaced by Paul Stevenson, telling the story of Nick Corkill’s journey through addiction and mental health, and the grounding role that surfing and photography play in that journey.
Seb: A Surf Therapy Journey by Matilda Thompson, a beautifully observed short following a young surfer with ADHD and autism as he experiences surf therapy with The Wave Project Bristol.
For those who can’t make the main event, we’ll also be running a catch-up screening on Wednesday 16th July — same films, just without the Q&A.
Both events will offer the opportunity for networking and drinks at the Watershed bar after the event so you can minglew with like-minded film or ocean enthusiasts.
Bristol Surf Cinema was never meant to be a one-off. The ambition is to keep this platform going – to continue curating thoughtful, story-first surf films and to keep building a space where filmmakers feel supported and audiences feel connected.
Looking ahead, there are exciting plans for a national tour to bring these kinds of surf screenings to other UK cities and coastal towns. The vision is to grow Bristol Surf Cinema into a national platform, while always staying true to the ethos: supporting independent surf filmmaking, elevating underrepresented voices, and creating community-led spaces where ocean & surf centred stories, of all kinds, can be seen, heard, and shared.
Want to come along?
Tickets for the July screenings are available now via the Watershed website: https://www.watershed.co.uk/whatson/13320/bristol-surf-cinema-point-of-change
To stay up to date with future screenings or to get involved, follow @bristolsurfcinema on Instagram.
Bristol-made podcast, High Notes, returns on Monday 30th June, as it continues conversations around the art and business of voice, featuring the voice actors, directors and creatives who make it all happen.
Host Melissa Thom brings insightful conversations, illuminating perspectives and plenty of behind the scenes moments from the worlds of gaming and animation.
With six new episodes dropping every week, each lasting around thirty minutes, the podcast shines a light on the world of voice acting, for anyone who is already working in, hoping to break into, or simply fascinated by the business. The new series features professionals working in high level casting, voice acting and directing across AAA games.
Melissa Thom is an acclaimed voice actor with decades of experience voicing projects including Grand Theft Auto V for Rockstar Games, Elder Scrolls for Zenimax, LL COOL J, Google, Amazon, Nike and many more.
Melissa is also the Founder and CEO of BRAVA, and has trained thousands of people in voice from the UK and beyond – from rappers and reverends to ad creatives and countesses.
The first episode of the new season kicks off with a conversation with Kate Hansen-Birnbaum, Casting Director at Pixar, whose credits include animated films including Inside Out 2, Soul, Elemental and Luca.
Kate shares her unconventional path into casting, which began at a San Francisco talent agency under the mentorship of seasoned actors. She offers a rare look inside Pixar’s intricate casting process, highlighting the value placed on authenticity, natural vocal tone and the ability to truly inspire the animation team. The conversation touches on Pixar’s commitment to diverse and inclusive casting, including their practice of anonymised auditions to help reduce unconscious bias.
The full line up of episodes and release dates are as follows:
30/06/2025 – The Magic of Pixar: Voice Casting with Kate Hansen-Birnbaum
Kate brings memorable stories from her career – particularly the joy of working on Elemental – and shares thoughtful advice for aspiring voice actors.
07/07/2025 – Vocal Shapeshifting: Acting for Video Games with Andrew Whieldon Dennis
Andrew reflects on his expansive career as a voice actor in the videogame industry, from indie projects to AAA blockbusters.
14/07/2025 – Inside Aardman: Bringing Clay to Life – Characters, Voice & Performance with Merlin Crossingham, Creative Director for Wallace and Gromit at Aardman Animations
Merlin shares some surprising stories from his childhood that led him onto a very specific career path in animation, as well as thoughts on the timeless appeal of Wallace and Gromit.
21/07/2025 – Casting for Mocap, Games & Animation with Jessica Jefferies
Melissa sits down with Jessica Jefferies, a casting director who specialises in motion and performance capture for video games.
28/07/2025 – Directing Performance for Epic Games with Tom Keegan
Melissa talks to Tom Keegan, an acclaimed performance director behind major AAA titles such as Jedi: Fallen Order, Wolfenstein, Call of Duty, World of Warcraft and more.
04/08/2025 – Bob Bergen: The voice behind Star Wars, Spirited Away and Looney Tunes
Melissa is joined by five-time Emmy-nominated voice actor Bob Bergen, best known as the voice of Porky Pig – a role he’s brought to life for over 30 years.
Melissa Thom, High Notes’ host, said: “This season we’ll be lifting the curtain to reveal the reality of working within gaming and animation. Some key players in the business have shared their perspectives and experience to help the next generation of voice acting talent to break through. The voice acting world can seem like a mysterious closed shop, but the aim of High Notes is to demystify and remove barriers for those who would love to know more about this fascinating business.”
High Notes can be found at www.brava.uk.com/podcast and on all major podcast platforms.
Season 3 will be released later in 2025 and will focus on BRAVA Business and its corporate offering – how professionals can use their voice for impactful communication in the workplace and beyond.
The cost-of-living crisis in the UK is still hitting both businesses and their employees hard. As operational costs rise and consumers tighten their belts, businesses face the dual challenge of maintaining profitability while ensuring their staff are adequately compensated.
The key is to empower your employees. In the midst of the escalating cost-of-living crisis, new research reveals a stark reality: One example…87% of hospitality workers’ mental health is worsening because of financial concerns, exacerbating an already challenging situation. With wages stagnating and essential expenses on the rise, workers face mounting challenges, including housing and food insecurity, limiting their ability to save and thrive. According to recent studies, nearly 60% of workers struggle with financial stress, with over 40% citing it as a major concern affecting their overall wellbeing.
Amidst these challenges, one pioneering solution that has emerged is Earned Wage Access, which revolutionises the traditional pay cycle by providing instant access to earned wages, empowering employees to navigate their financial obligations with newfound flexibility and control.
By eliminating the need to wait for payday, new employee benefits providers enable workers to address immediate expenses without resorting to high-interest loans, thereby alleviating financial stress and promoting overall wellbeing.
Recent user surveys conducted by one industry provider underscore this impact, with 92% feeling more in control of their money thanks to Earned Wage Access and 88% being more likely to stay working at their current employer when this benefit is offered.
Another key solution is supporting workers with financial wellbeing benefits and education to reduce financial stress and help them better manage their finances.
These can take many forms such as personalised educational resources, financial coaching, money management tools, employee discounts, and flexible pay options, among other things.
PwC revealed that financially stressed employees are 5 times more likely to be distracted at work, highlighting the potential productivity gains for employers. By investing in these programs, hospitality companies can therefore enhance both employee wellbeing and operational resilience.
Another key focus are smart budgeting strategies which can significantly benefit companies during the cost-of-living crisis. By regularly monitoring expenses, implementing energy efficiency measures, optimising inventory management, adjusting staffing levels based on seasonal demand, and negotiating bulk purchasing agreements, companies can reduce operational costs and improve financial stability.
For employees, smart budgeting strategies are equally crucial. Creating a detailed monthly budget, setting aside an emergency fund, prioritising debt reduction, automating savings, and utilising employee discounts can help workers manage their finances more effectively. These practices reduce financial stress, increase disposable income, and provide a buffer against rising living costs, ultimately fostering a more engaged and productive workforce.
Where do you start? Well, you can talk to professionals such as myself who mitigate these employee risks…or if nothing else have a look at the Government website www.moneyhelper.org.uk where you can find simple and straightforward with tools to direct your employees.
As a business owner, how much value do you place on your brand reputation? How much value do you place in holding the trust of your audience?
It doesn’t matter what you’re selling, or if you’re a small business or a huge company, you’re trading on that trust. Marketing can help you build a presence and profile, but marketing alone cannot build this trust.
For that you need Public Relations, and this is seven ways PR can elevate your brand and bring business success.
Public relations is all about credibility.
Business X approaches PR agency Y; they want to be seen as legitimate, trustworthy, and professional. Agency Y rolls up their sleeves, crafting a narrative that does exactly that.
Now, it would be easy to think PR is just about getting your name in the papers. But this is a rather outmoded view of what public relations delivers. But it’s still a commonly held viewpoint that PR is just about media coverage.
Media relations is still a big part of what we do, because if you’re building credibility and trust, third-party trust signals are everything. When respected industry publications highlight your achievements or innovations, it creates a kind of credibility that no amount of paid advertising can buy.
That third-party endorsement, whether through media placements, speaking at events or tactically placed thought leadership content, is like gold dust for your business profile.
But third-party endorsement is no longer the sole remit of ‘ traditional media’ it can come in the form of influencers, industry analysts, ambassadors and so much more… and it works in multiple directions too. Let’s take podcasts as an example. You can launch a podcast and the guests you bring into your podcast can act as third-party endorsement, that you have effectively created yourself.
Third-party endorsement has the potential of adding value to your business, in a way you cannot achieve on your own.
When we talk about “brand reputation,” what are we really talking about? It’s quite a loaded term.
It brings up notions of public perception and business standing, but it’s almost intangible. Understanding reputation within a business context is evolving, and it’s evolving for the better.
Your brand’s reputation isn’t just some fuzzy concept; it’s an incredibly valuable asset, and it’s fuelled by everything you say and do.
PR professionals are like strategic guardians who proactively manage your public image. They help you control the narrative before little issues snowball into big ones. But great agencies aren’t spin doctors.
Great agencies are the ones who recognise issues and crises from a distance, then help keep you true to your values and ethos by avoiding the root cause entirely.
In today’s hyper-connected world, a well-managed reputation can be the difference between thriving and merely keeping your head above water.
Effective PR isn’t just about getting your name out there; it’s about strategically positioning your business for growth.
To this extent, PR isn’t a vanity project and strategic media coverage can do a whole lot more than make you feel good about seeing your name in print. It can:
PR folks aren’t just media hounds. They’re master communicators who understand how to craft messages that hit home across multiple platforms.
Marketing and PR are not about overloading a funnel with as much content and messaging as possible and hoping for the best.
Great PR and marketing is about honing in on what’s special and unique about your business and making that the central narrative. It is about telling great stories with this at its heart. PR can help you:
This approach, which blends creativity and strategy, ensures that when you speak, people don’t only listen but remember.
There’s no escaping the fact that budgets have a major effect on marketing decisions. We see this in the growing importance of PR as a cost-effective alternative to traditional advertising.
Compared to splashy ad campaigns, PR can offer a significantly higher return on investment. Because when done right, it can compound over time.
That’s where the real bang for your buck comes in.
PR generates predominantly organic results, which audiences find more trustworthy and engaging.
Starting from a position of earned media rather than paid placements can help you win and build audience trust. Then, over time, you introduce more paid elements across your full PR and marketing mix.
The amplification across paid and earned, shared and owned can spread your message exponentially and incrementally.
Now, this is quite a high-stakes area of PR and one where no business is immune.
At face value, it’s easy to see crisis management solely as a reactionary tactic. But it shouldn’t be.
You need to recognise the impact proactive planning can have on a smaller, more manageable level. We call this issues management, and its something that only comes with a wealth of crisis communications.
When you have an expert who’s been through crisis after crisis, they know the patterns and the triggers. They can see what others cannot: the root cause of a crisis and how to avoid it.
In practice, this could be anything from managing negative reviews, addressing product recalls, or navigating leadership changes. These are just a few examples of crisis management, which businesses can leverage for protection and recovery.
Avoiding a crisis entirely is always the preferred option. But sometimes, there are those unforeseen and unavoidable moments. Things that could never have been predicted. Whether it is in issues preparedness or full-blown crisis management, a PR expert can help you:
The best way to think about crisis preparedness is that you’d rather have it and not need it than need it and not have it.
Rome wasn’t built in a day. Neither is your brand.
Every business needs to play the long game when it comes to positioning, and public relations is a marathon, not a sprint.
It gradually builds your brand’s equity and positioning through consistent communication of your values, achievements, and unique perspective. This binding together of narratives doesn’t happen overnight. This is a cumulative effect.
It’s not about quick wins or overnight success stories but rather creating a sustained narrative that positions you as an innovative, reliable, and forward-thinking organisation.
Public relations isn’t just another item on your marketing checklist; it’s an investment in your business’s most critical asset: reputation.
It’s a strategic communication discipline that goes far beyond simple publicity.
Remember that PR is a broad church.
It’s no longer just about media relations, though that’s still part of what we do. Contemporary PR is now entwined with specialisms like content creation and production, SEO and the nascent GEO (now being called LLM SEO).
In short, the line between public relations and marketing continues to blur.
But while PR and marketing are often bucketed together, it’s important to recognise that while they can indeed be complementary, they are two very different disciplines.
PR is about building meaningful connections, telling compelling stories and creating lasting value that resonates with audiences long after they’ve forgotten your latest marketing campaign.
Standard benefits packages won’t cut it for Gen Z. Here’s how they’re raising the bar and what you can do to meet it in 3 easy ways.
The generation that won’t settle for more of the same. Gen Z is here and they’re changing the game.
Born between 1997 and 2012, they’ve grown up digital, purpose-driven, and ready to challenge how work works. By the end of 2025, they’ll make up a quarter of the global workforce
And here’s the thing: standard benefits packages aren’t cutting it anymore.
If you want to attract, engage, and retain Gen Z talent, you’ll need a benefits experience that feels as personal, digital, and values led as they are. So being part of the Bristol Creative’s network let’s explore how this generation is raising the bar for benefits and what you can do to meet it.
Firstly, digital Natives Expect Digital-First Benefits! Gen Z grew up with smartphones, social feeds, and instant everything. So, when they join your workforce, they expect the same seamless experience from your benefits. A company’s tech influences whether they want to work there. They expect business tools to be as intuitive as TikTok and as mobile-friendly as their banking apps. If your benefits platform feels clunky or old-school? You’ll lose them before they’ve even logged in.
Secondly, they care deeply about purpose. For Gen Z, work isn’t just a job. It’s a platform for impact. Often, purpose at work matters more than a pay cheque. If your benefits don’t reflect your social and environmental commitments, you’re missing a massive engagement driver.
Then there’s the whole avenue called “flexibility”. Gen Z doesn’t measure success by hours logged. They care about outcomes and flexibility of schedules. In addition, there’s flexibility with regards to personalised benefits which I have mentioned numerous times. Forget biscuit-cutter packages. Gen Z expects choice: mental health support (which is non-negotiable being essential not optional), help their sustainability goals/carbon footprint, help with student loan repayments, help with community impact…all good examples.
Why? Well, it’s not rocket science – lower turnover, higher engagement and it makes you stand out in the crowd as an employer.
Gen Z is raising the bar for what great benefits look like. If you’re still offering one-size-fits-all packages, you’re missing a huge opportunity to engage the workforce of tomorrow.
If nothing else just look at
Because if your benefits aren’t easy to access, easy to understand, and easy to love, they aren’t working hard enough.
As a creative professional, you know how much of your work depends on navigating ambiguity, harnessing inspiration, and staying productive under pressure.
But here’s the truth: before you can lead bold projects or creative teams, you must first learn to lead yourself.
At Fire & Light Coaching, I work with creative leaders, designers, strategists, founders, writers, and dreamers who thrive in ideas yet sometimes struggle with focus, clarity, or consistency. Especially if you’re neurodivergent or navigating ADHD (diagnosed or undiagnosed), this balance can feel elusive.
I know it because I’ve been there.
I believe in a strengths-first approach. We shift the focus from “fixing what’s wrong” to leveraging what already makes you unique and brilliant.
For me and many of my creative clients, ADHD or divergent thinking brings:
Boundless curiosity to explore new ideas and possibilities
Pattern recognition to connect unexpected dots
Energy and originality to push into new creative frontiers
And yes, there are challenges too:
Ideas come faster than execution
Focus can fragment under pressure
Others may struggle to keep up with your thinking
Stay the course on core goals
Make space for idea exploration without derailing the essentials
Build systems and rhythms to capture your creativity without feeling trapped by structure
Communicate clearly with collaborators, clients, or teams on what’s critical vs. experimental
Those wild sparks often become the gold.
They lead to innovations, bold creative moves, and connections no one else sees. The key is learning how to manage the balance.
Vision + Accountability
Curiosity + Clarity
That’s what creative coaching with me looks like.
I use coaching methodologies designed for ADHD and creative leadership, rooted in character strengths, practical neuroscience, and coaching psychology, to support you to lead with confidence and creativity.
This is about showing up fully with the talents you already have, while also building the tools to manage what can hold you back.
If you’re a creative professional ready to explore how coaching can help you balance vision with action, I’d love to partner with you.
Let’s unlock what’s already within you.
Book an initial discovery call today.
Imagine this. Instead of writing a traditional article like this one, we shorten our article to a series of headlines and project them onto a famous skyscraper. Outside an advertising awards show. We tease the event. And we invite you and influencers along to it. You take pictures and film parts of the show. You then post it on social media. We film the entire stunt. Afterwards, we edit the vid into different cut-downs for different channels. That my friends is a brand activation in practice.
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So what actually is the definition of a brand activation? ChatGPT defines it as a ‘marketing strategy designed to actively engage consumers with a brand, creating a memorable experience that drives awareness, interaction, and emotional connection’. It’s a decent definition for this recent advertising phenomenon. But for us, it’s an idea worth advertising. Something for your brand to shout about. And right now, activations are becoming more common. They’re taking full advantage of digital capabilities to propagate ideas online which in turn, amplifies brands organically for free. 30 years ago, a Tango ad on a Saturday night was talked about on a Monday morning in the school playground, or at the water-cooler. Today, it’s instant on Whatsapp, TikTok, Twitter and so on. And great activation ideas that live online, always have the possibility of getting shared time and time again.
Here are some of my favourite brand activations from recent times including an app concept for Toyota that was the no.1 downloaded app in the country it was made for.
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You read right. Sounds bonkers. But it was genius. True to their values, REI closed their doors on Black Friday. Instead of getting caught up in the chaos of the shopping day, they wanted their staff to #OptOutside, have a stress-free day off and enjoy the great outdoors. The feel-good news story was picked up by all the mainstream media outlets in the states, and the brand saw sales, brand warmth and employee retention increase off the back of this one activation.
Xbox wanted the world to know how tough their new Tomb Raider game was so they created an interactive billboard that played out like a live game show. Then they subjected the six people on the London billboard to the extreme weather conditions from the actual game. Fans streamed the show via Twitch, where they could even control the weather via their smartphone. Until only the grittiest contestant was left. The results were off the charts, from 450k+ views on Twitch, 2 million views on Facebook and 18 Cannes Lions.
How? By flipping disability around and creating ThisAbles. Ikea found 1 in 10 people in the world live with a disability. So they hacked their most iconic IKEA products by developing 13 open-source 3D printed add-ons, each solving a different accessibility issue. Besides the 5M$ worth of earned media from PR, 4,625 people downloaded the 3D models. One of the great brand activations, that intrinsically links to their vision and genuinely make people’s everyday, wonderful.
Education groups came together to launch Denmark’s Mental Health Day and create awareness about the increase of youth burnout. How? They crafted human sized candles and erected them all over the country to start a nationwide conversation. Each of the statues were made from wax that symbolised inaction leading to an entire generation burning out. They also targeted policy makers with small versions of the burnt-out youth, and produced a series of solutions to help address the growing issue.
The global sports brand discovered that 32% of women around the world feel uncomfortable swimming in public. In the Middle East, it jumps to a staggering 88%. So adidas created the world’s first swimmable billboard in Dubai, encouraging every woman in the city to dive in and become ambassadors for its new inclusive swimwear collection, regardless of their shape, ethnicity or ability. It sparked a global conversation across 60 countries about making swimming more inclusive as a sport for women.
Put your phone down while you drive and pick up rewards. That was the simple award-winning idea for Toyota in Ireland.
The app topped the Irish app charts, received national TV, radio and press coverage worth nearly £350k. But above all Irish people drove over 13 million miles with their phones faced down. And Toyota showed how “built for a better world” made a real tangible difference in people’s lives.
People think they know what ‘suicidal’ looks like: crying, anger, despair. In the absence of these signs, nobody intervenes. With 125 people taking their own lives each week, long-term partners Campaign Against Living Miserably (CALM) and ITV, the UK’s largest commercial TV station, urgently needed to highlight the fact that ‘suicidal’ doesn’t always manifest the way people expect. So on the happiest day of the year, they created The Last Photo, a hard-hitting campaign that started a vital national conversation and empowered the UK to help prevent suicide.
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The next time you brief your creative agency, think about what it is you’re really looking for. If it’s brand awareness, perception, resonance and share of voice, give your agency the license to think bigger. Creativity shouldn’t be squeezed into conventional media formats – let your brand break free and break the mould. That’s what garners coverage, reach and long-term legacy.
It’s where experiential meets content meets stunts meets brand amplification. And in today’s world, that means more bang for your budget. Just remember, the best activation ideas can be summed up in an attention-grabbing headline. If you nail that and get excited about making it happen, who knows? Your brand activation could be talked about for years to come. Building long-term brand awareness and advocacy, that’s some return on investment.
Drop us a line at https://saintnicks.uk.com/contact-us/ and let’s chat about how we can use brand activations to take your brand further.
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