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As part of Bristol Technology Festival 2023, our founder Harry explores the ins and outs of UX design, and why a user-centric approach is absolutely crucial.

In this webinar he explains why UX design is so much more than just wireframing, and how it should be seen as a process rather than a solution. Harry also uncovers how a clear UX-led strategy can lead to a long term competitive advantage.

The marketing sector would not exist as it does today were it not for third-party cookies. Over the past two decades, businesses have developed a heavy reliance on these bite-sized chunks of data for user insights, audience analysis and strategy development.

However, this method has faced frequent controversies and raised countless concerns regarding user privacy. As a result, the digital hemisphere is shifting, with tighter GDPR regulations leading to a future free from third-party cookies; by the end of 2024, this method of data collection may be a thing of the past.

In light of this change, alternative methods of data collection, prediction and analysis must be harnessed, filling the gap left by cookies. Machine learning algorithms, particularly those within Google Analytics 4, will play a significant role in compensating for this loss.

Where are all the Cookies?

Child Leveraging Machine Learning Algorithms in a Cookieless Future

Before exploring the key components of this so-called ‘cookieless’ future, it is important to clarify the difference between first and third-party cookies. First-party cookies are accessible only by a website’s owner and play a vital role in collecting analytical data and optimising site functionality. In contrast, third-party cookies, created by separate domains, track a user’s behaviour across the internet. In this context, ‘cookieless’ refers to eliminating third-party tracking by internet service providers (ISPs).

Eliminating third-party cookies is certain to leave voids in online marketing. Google heavily relies on cookies for its advertising platform. However, to ensure privacy compliance, alternative methods must fill these gaps; tools such as statistical modelling, predictive analytics, and machine learning will play critical roles.

Google Analytics 4 And Machine Learning

As of July 2023, Google permanently retired Universal Analytics, replacing it with Google Analytics 4 (GA4), a property now used by over 20 million websites worldwide. This transition brings significant changes for digital marketers. With a focus on user privacy, GA4 utilises AI algorithms to connect data points without third-party cookies.

By blending directly observed and modelled data, GA4 builds comprehensive and accurate datasets while complying with user privacy regulations. Moreover, AI integration and machine learning enable more precise data collection than third-party cookies, utilising predictive analytics, analytics intelligence, and behaviour modelling to compensate for cookieless browsing data loss. Below, we delve into the specifics of these features.

Predictive Analytics

Among GA4’s many innovative features is the property’s capacity to predict future metrics and audiences through machine learning algorithms. As soon as data collection begins, GA4’s algorithms start learning from the information gathered, enabling the generation of projections like revenue, events, and trends based on account-specific datasets.

Additionally, GA4 utilises the data from its machine learning algorithm to create predictive audiences, forecasting which of your audience is likely to churn based on past events. This information is set to prove infinitely valuable in the development of remarketing strategies.

Consent Mode & Behavioural Modelling

Moreover, GA4’s ‘consent mode’ is vital for data compliance. This feature allows businesses to create predictive data even when a user doesn’t consent to data collection. When consent is declined, GA4 uses relevant existing data to predict the user’s behaviour.

This method of behavioural modelling fills data gaps when direct observations are lacking or non-existent. Instead of cookie-shaped voids, GA4 combines observed data with behaviour models, offering comprehensive insights into user journeys and site interactions.

Analytics Intelligence

Alongside the above, GA4’s Analytics Intelligence functionality is set to play an important part in navigating a cookieless future. As Google describes it, analytics intelligence uses machine learning and custom configurations to understand and act on data effectively. In other words, machine learning can identify anomalies and errors while simultaneously adapting to these variations; as GA4 receives more distinctive data, its ability to detect outliers improves.

This advancement in GA4 distinguishes authentic data from anomalies, reducing reliance on third-party cookies for true ‘insight’. Unlike cookies, which are about 60% accurate at best, machine learning and analytics intelligence offer continuous enhancement opportunities.

GDPR Compliance and Updated Privacy In GA4

Tree lady Leveraging Machine Learning Algorithms in a Cookieless Future

As previously mentioned, past iterations of Google Analytics faced scrutiny for their handling and retention of data. GDPR regulations have, naturally, tightened over the past few years; Google has adjusted its software accordingly.

Alongside the implementation of machine learning algorithms, GA4 introduces a host of features focused on data compliance and user privacy. Most notably, IP anonymisation means that IP addresses are neither logged nor stored. In the tech giant’s own words, ‘analytics drops any IP addresses that it collects from EU users before logging that data via EU domains and servers.’ Whereas universal analytics collected IP addresses by default, this is no longer possible in GA4. Regarding EU privacy legislation, this is perhaps the most momentous update.

Of course, this fortification of user privacy is just the tip of the iceberg. Alongside the above mentioned IP anonymisation and consent mode, Google have introduced:

Google Analytics exists as the dominant property for good reason; its newfound capabilities balance cutting edge technologies with tightened data restrictions. That said, GDPR legislation differs in relation to server location. To ensure compliance in your region, it is essential that your property is set up in a way that does not breach privacy laws.

How Will Machine Learning Impact Data Analytics?

Without a doubt, the accessibility of machine learning in GA4 is an exciting development. Unlike previous instances that required third-party solutions, Google’s integrated features now place AI power in the palm of marketers’ hands.

Machine learning, especially that within GA4, will be crucial in filling the gaps left by third-party cookies. While the property is far from flawless, businesses should not underestimate the potential of machine learning in this platform. In a cookieless future, a certain adaptability and open-mindedness towards technology is essential.

With three national websites and a franchise based business model, Bristol based The HR Dept is really several campaigns rolled into one. After two years working with them, we have delivered an 80% year on year increase in goal conversions and numerous wins for their franchisees and we still have so much more to achieve for this market leader in HR services.

“We have been extremely pleased with the guidance and expert knowledge provided by Superb Digital. They are always quick to respond and very proactive in their approach. Since working with them for the last couple of years we have seen very positive results. Thank you Paul, Joe and the team.”

FELICITY KENNY, MANAGING DIRECTOR, THE HR DEPT

About The HR Dept

The HR Dept is a national franchise providing HR consultancy and related services for SMBs up and down the UK. Established in Bristol (where the head office still resides) in 2002 by Sue Tumelty, the company quickly grew into a franchise based business, with individual HR directors heading up their own territories across the UK, Ireland and Australia. These individual franchises are small companies in their own right, with many employing several support staff.

In November 2021, The HR Dept Group Ltd became an employee ownership trust.

The Challenge

The HR Dept’s brand presence consists of three websites: The HR Dept, The Health and Safety Dept and Franchise recruitment.

Unlike the first two, whose audiences are the end users, franchise recruitment targets HR professionals looking to set up their own HR consultancy business.

Having three websites to work on was a huge challenge, as each in itself is a huge project with different requirements and challenges.

Despite previous work with a number of Search Agencies, The HR Dept hadn’t received much strategic advice, as both the HR and HS Dept websites had little search visibility around most of their key services, some of which had huge traffic potential.

A major challenge identified from the outset was duplicate content. The company’s websites were set up to effectively host each franchisee territory on their website as a separate area of the main website. With over 60 active franchisees, this meant every single piece of content on the main site was replicated 60 times over.

This was just the tip of the iceberg in terms of the work that lay ahead. Other issues included no analytics or goal conversions set up, localisation issues, the sheer volume of rankable content topics to cover, not to mention the challenge of promoting the strategically vital HR recruitment side of the business, which has little to no search volume.

So with three websites to look at and a finite budget, we focused our energies on the HR and HS Dept sites first.

The Implementation

After dealing with duplicate content and other technical SEO challenges, the vast majority of the work would be centred around building out The HR Dept’s content. Whether that was localising franchisee areas of the site, improving existing service pages, or creating expert guides to supplement service pages, the issue was content. Or rather a lack of it.

Another element of the campaign was promoting the franchisee sections of the website. The HR Dept’s business model sees franchise fees go towards national marketing, but with many franchisees in highly competitive regions or cities, we hit on the idea of creating franchisee packages, to supplement this to any franchisees that wanted it. The take up was encouraging and we’ve seen some great successes with individual franchisees.

The franchise recruitment strategy has focused on developing the brand with content created through interviewing franchisees and senior personnel at head office. We have had great feedback so far but it’s early days and we look forward to working more closely with The HR Dept on this area in the coming months.

The Results

We have well and truly achieved great results for the HR Dept website, with an 80% increase in enquiries and 60% increase in organic traffic for The HR Dept site. HS Dept, which had far less SEO work done to it when we took this on it should be pointed out, has seen a massive 492% increase in organic traffic.

The localisation work we have done for the franchisee pages on the main HR Dept site, has also had a huge impact, with many of them coming from nowhere to rank in positions 1-3 for local HR related search terms in their area.

All of this has led to a surge in enquiries for The HR Dept’s franchisees, such as:

As we continue to grow topic clusters around key services, we expect The HR and HS Dept’s national search presence to continue its upward trajectory, with more business generated for their network of franchisees as a result.

At the same time, we are now turning our attention (and budget) towards really pushing the franchisee recruitment side of the business, in order to attract new franchisees to take on this growing demand.

Through a joint planning process, Squarebird worked with SRLV to deliver a new look and feel to their brand and website that retained their history – bringing them into the modern era with a contemporary design, a slick look, and a site-wide representation of their ethos and values.

An impeccable, highly personalised service.

SRLV are a firm of chartered accountants, business management specialists, and advisors for corporate and private clients. They deliver quality work and personalised support, underpinning excellence at the very highest level. The ethos, honesty, and nurturing of a family business; the professionalism of a larger organisation – this is SRLV.

Putting people and relationships first.

Squarebird and SRLV began by collaborating to explore the purpose behind the rebrand, outlining the goals they wanted to achieve, and cementing the need to build awareness of their brand and specialist services. Three core objectives arose from this exercise:

After the objectives were realised and finalised, Squarebird began work on a redevelopment proposal that covered brand, website, and collateral elements.

People as the beating heart.

SRLV wanted to preserve their existing heritage and branding. This was brought across through small details across the site, such as the sage colour of their logo – a logo which was carefully refined to showcase the different components of their brand identity, themed around their relationships with customers and clients.

The concepts behind the logo design were proposed as a solution to extend through the rest of the redevelopment – a proposal that SRLV agreed with, beginning the implementation of their core sense of integrity, values, and family into a professional, contemporary digital presence.

We worked through a concept stage, creating multiple logos that ranged from safe to disruptive. The design that lured them in was dynamic, with the potential to expand into wider branding. It could animate to spell out the letters SRLV and be used to create a bespoke pattern that’s applicable throughout the brand identity. It was an enjoyable process with multiple avenues but when they saw the one, they just knew.” – Alec, Lead Designer.

From the moment we first set foot in their offices, it was abundantly clear this was a firm we were eager to collaborate with. SRLV defies the conventional norms of an accountancy firm; they embody a unique blend of professionalism and approachability that sets them apart.

Beyond the expected attributes of a top-tier firm, SRLV exude a cool, down-to-earth demeanour that aligns perfectly with their diverse and stylish clientele. Our mission was to capture these distinctive qualities and breathe life into them through a comprehensive brand evolution and the creation of a cutting-edge digital presence.

Our dedicated team invested tireless effort into not only meeting but surpassing the needs and aspirations of SRLV’s partners. The resulting project meets present demands and is proofed for the future, ensuring SRLV remains at the forefront of their industry.

A special mention is due to Henrietta Atkins Consulting Limited, SRLV’s trusted Strategic Marketing Consultancy, who seamlessly collaborated with Squarebird throughout the project. Their invaluable support and teamwork played a pivotal role in achieving a flawless outcome that perfectly encapsulates the essence of SRLV’s exceptional brand.” – Nick Bird, Managing Partner

Bringing the business to life.

Squarebird brought to life the vibrant contemporary culture of SRLV through design and content, demonstrated the staff’s diversity, and highlighted the quality of the firm as an employer of both graduates and qualified professionals. This fed into wider support of marketing activities like email and social media.

The redevelopment concluded, resulting in a newly envisioned brand and website that create a premium experience, luxury feel, and demonstrate the experience and expertise of SRLV’s staff.

There is a first-class team at Squarebird. It was a pleasure working with them. They helped us develop a new brand logo and a full website overhaul, taking on board our vision and giving excellent advice along the way. I highly recommend them.” – Grant Court, SRLV Partner

View the full case study here.

 

Leading Bristol web design and brand agency, Squarebird, have designed and built a new website for the biggest contractor in the South West, Lancer Scott, to elevate their digital presence and create a tool to better showcase and validate their people and projects.

Breaking ground.

After outgrowing their existing website, Lancer Scott came to Squarebird seeking a slick new look with a brave approach on both image and text. Lead generation was low on their priority list; instead, their new site was to be a validation tool to represent their people and projects – defining built environments all over the UK.

Creating the place.

The finished website had to be clean, incorporate lots of white space, and have a text layout reminiscent of print. The aim was to validate their status and showcase their multidisciplinary offering.

Style tile designs were made, incorporating the initial copywriting concepts into broader visuals. Tone of voice work was also a key consideration for Lancer Scott, and Squarebird took the time to design a style that portrayed their bravery, vision, and ‘get-things-done’ approach. Once this all came together, Squarebird moved on to creating content throughout the site, refining Lancer Scott’s core message and speaking to their professional expertise.

“Our experience working with Squarebird on our new website was fantastic. The team seamlessly collaborated with Lancer Scott, actively listening to our ideas and flexibly incorporating them into the site’s design. They took the time to really understand the values and core of the business and worked with us to develop a tone of voice and website style that portrayed Lancer Scott accurately at a pivotal time for the company. The end result not only exceeded our expectations but also effectively showcases our company’s services, people and ethos. We would highly recommended Squarebird to any company looking to step up their digital offering.” Nia Hughes, lancer Scott Marketing & Communications.

Making the future.

The final design represents the major contributions of Lancer Scott to the built environment of the South West. It incorporates full-scale photography, a bold use of text, and considered spacing. The structure facilitates inter-selling between their various services; boldly frames their case studies; and fully encompasses the firm’s achievements, CSR activity, and vision.

As a business rooted in Bristol, there’s a special sense of pride and purpose that comes with collaborating with the city’s iconic industry leaders. Lancer Scott, a name synonymous in the area with pioneering large-scale developments, entrusted us with the challenge of translating their legacy into a vibrant digital presence through a brand-new website.

I’m immensely proud of the incredible collaborative effort between Squarebird and Lancer Scott, shaping this digital vision into a platform that showcases the essence of Lancer Scott’s impactful contributions to our beloved city of Bristol – and beyond.” – Nick Bird, Squarebird Managing Partner.

You can view the full case study here.

The transition from Universal Analytics to Google Analytics 4 is complete, marking the end of an era for businesses, marketers and data analysts worldwide. Following this change, it’s only right that we should question its capabilities.

What is Google’s next-generation data property really capable of? How will it change the ways in which we record and utilise data?

Most importantly, can it really predict the future?

Of the many innovative features present within GA4, its predictive capabilities and integrated machine learning algorithms are the most striking. In the right hands, these tools offer enriched data collection and advanced insights for businesses, though there are certain limitations.

What Are Predictive Analytics?

Of course it’s important to remember that predicting the future is impossible, even for Google. That said, GA4’s machine learning algorithms and predictive analytics features bring us closer than ever. Using data collected from past user behaviour, the property is able to predict which customers are likely to convert, channels that will lead them there, and the devices they are most likely to browse from.

It is worth noting that these predictions are limited by both the accuracy and totality of the data from which they are drawing. In other words, the better quality the input you give GA4, the more accurate the output.

As it stands, GA4 is able to generate predictions based on three primary metrics: purchase probability, churn probability and predictive revenue.

Purchase Probability

This metric refers to the probability that a user who was active in the last 28 days will log a specific conversion event within the next 7 days.

Churn Probability

As the name suggests, this metric refers to the probability that a user who was active on your app or site within the last 7 days and will not be active within the next 7 days.

Predictive Revenue

Predicted revenue forecasts total revenue from all purchase conversions within the next 28 days from a user who was active in the last 28 days.

Utilising Predictive Audiences

As touched upon earlier, future metrics are driven by predictive modelling. What this means, is that by training machine learning algorithms to respond to certain datasets, GA4 is able to forecast activity, behaviour and trends. This information can then be used to create predictive audiences.

In Google’s own words, a ‘predictive audience is an audience with at least one condition based on a predictive metric. For example, you could build an audience for ‘likely 7-day purchasers’ that includes users who are likely to make a purchase in the next 7 days.’

There are a multitude of scenarios in which predictive audiences can be used to enrich data and engage with potential customers, such as remarketing or re-engagement campaigns.

Can Anyone Use Predictive Analytics?

As is the case with all machine learning tools, a certain amount of pre-existing data must be collected in order to generate predictions.

Firstly, you’ll need to have at least 1000 positive and negative samples. In other words, GA4 requires data on at least 1000 purchasers or conversions (positive) and 1000 users who have not purchased (negative). Additionally, the number of non-operative or inactive users on your site must be at least 1000.

Moreover, GA4 requires the above mentioned model quality to be maintained for a certain amount of time. Usually, this is around 28 days. Audiences that do not meet these prerequisites will be deemed ‘not eligible to use’ until sufficient data is gathered.

What Could Predictive Analytics Do For Your Business?

For those working within data-driven marketing, predictive analytics exist as an opportunity to leverage insights and increase the effectiveness of your campaigns. Whether you’re looking to reduce churn rates, optimise campaign performance or ready yourself for the fast-approaching cookieless future, there are a plethora of ways in which businesses can use predictive analytics to their advantage.

Let’s be real, GA4 is by no means the finished article. Nor is it an omniscient force, here to transform the world of marketing and SEO forever. The property leaves plenty to be desired in terms of user experience and is certain to be refined over the coming months and years. The extent to which these refinements will impact its predictive capabilities is a matter of speculation, though it is safe to assume that they will only get better.

As a data driven SEO agency, we make it one of our primary missions to maintain a comprehensive and up to date understanding of Google’s latest analytics property. To this end, we possess the knowledge and experience required to leverage the full power of GA4’s cutting edge features, granting our clients valuable insights and actionable analytics that help us drive real conversions and sales.

Using long-tail keywords to supercharge your SEO strategy

Like it or not, the digital age is built around search engines. They’re the beating heart of information sharing online. The visibility and potential success of your digital business relies on them – and nowhere is this more prevalent than with your keyword strategy.

Through keywords, information can be categorised correctly by search engines and other algorithms, for audiences to subsequently find and consume information online. Get it right, and watch as your search rankings climb the proverbial ladder towards greater exposure and readership over time. Fail to focus on your critical keywords, however, and – well, have you ever searched on page three of Google?

Of these keywords, long-tail can often be the most effective to deploy. But what exactly are long-tail keywords and why should you care about them?

What is keyword length?

There are three types of keywords: short-tail, mid-tail and long-tail.

Long-tail keywords are longer and more specific keywords or phrases used in search engines. These are search terms that users and visitors are much more likely to use when they are closer to a point of purchase. Or, when they are using voice search.

Generally, a long-tail keyword is around three to five words. The longer the keyword, the more targeted it can be.

For example, a short-tail keyword or ‘head term’ could be  ‘pizza’. This would have an extremely high search volume and potentially answer a wide search intent.  However, it’s also an extremely broad keyword and is unlikely to give you the specific answers you’re looking for (unless you just want to know the dictionary definition of pizza…and who doesn’t know that, right?)

A mid-tail keyword would be ‘gluten-free pizza’. This is more specific. It would see a reduction in search volume, but increased engagement due to its specificity.

Long-tail keywords are even more detailed. This would be ‘Best gluten-free pizza recipes for vegetarians.’ This is a highly tailored and specific keyword designed to better reflect how search engine users make queries.

So why the term ‘long-tail? Because if you were to plot out the search terms from any given month on a graph, it would create a left-to-right curve moving down and across, like an animal’s long tail.

Why are long-tail keywords important?

Targeted search phrases match search intent. So, with highly specific and targeted long-tail keywords, you are better at presenting yourself and your business to new audiences and customers.

In the highly competitive keyword ranking ecosystem, the more you can match search intent, the better. This will mean that search engine users can better find your business and your content, over that of your competition.

By using longer, less competitive keywords, businesses can boost their chances of appearing higher up on search engine results pages. This can drive traffic to your website in greater volumes, leading to customer interactions and potential conversions.

‘Matching search’ – what does it mean?

If you are unaware of the term ‘matching search’, think of it in the context of user experience.

In shaping and implementing an effective long-tail keyword strategy you are creating an enhanced user experience for your potential customers. This is an indirect user experience, but it can be hugely effective when deployed correctly

Think back to a time when you used a search engine to find a new product or service. Did your location combine with a top-of-page result that immediately matched what you were looking for?

If so, that business has used long-tail keywords to match your search intent, attract your attention, direct you to their website and potentially convert your intent into a sale or a conversation.

This kind of SEO strategy has become even more important, following some core updates from Google.

What does Google think?

In March 2023, Google released a core update that furthered the search engine giant’s commitment to returning relevant results from searches.

In short, it resulted in previously top-ranking pages and results taking a significant hit.  By leveraging more long-tail keywords, businesses can either re-build their SERP strategy to regain their pole positions, or they can use them to usurp the positions of competitors that have fallen down the rankings.

Long-tail strategies and tactics

Long-tail keywords almost always have less traffic, but don’t be fooled into thinking this makes them less effective.

In having less traffic, they are less competitive and will usually come with a much higher conversion rate. Think of this in the same way as your sales and marketing funnel,

 – those at the end of the journey are more likely to make a purchase than those at the  start.

Ways to find and utilise long-tail keywords for your advantage include:

Both the prevalence and effectiveness of video marketing have been on the rise since 2015. According to Wyzowl’s State of Video Marketing Survey 2023– 92% of marketers reported a positive ROI from video content.

So creating videos that are consistent with your brand and look professional is very important for marketers. But, without your own in-house production team, this can prove challenging – and expensive.

Why choose Video Toolkits?

Usually businesses choose to outsource video editing – bringing in the big guns (like the P+S Video and Motion Graphics team) to craft something on-brief and on-budget, before smashing it into the stratosphere.

However, we understand that sometimes you just want to do it yourself, whether it’s a quick interview-style vid, a vlog, or a simple success story. So, how do you make it look consistent with the rest of your brand, without breaking the bank?

P+S Video Toolkits for in-house marketing teams

Fully customised to your brand (or sub-brand) specification, our Video Toolkits are the easiest way to produce brilliant content on a tight deadline or budget. Not only will your content look great, but you’ll also significantly reduce the cost of producing further content.

The toolkit includes a variety of custom-made assets, each designed to suit the type of content you’re producing. So whether it’s interviews, self-shot ‘talking to camera’ vids, or even event and webinar footage, you can use the toolkit with minimal knowledge of Adobe After Effects or Premiere Pro to insert and customise your brand elements.

What goes into our Video Toolkits? So glad you asked

But it’s probably better to show than tell, right?

In the following short videos, we’ve broken down the elements that can be included in the toolkit package. This example was produced for Thrio – one of our fantastic clients – using their brand colours, fonts and adhering to their motion guidelines.

Not all of the assets featured may be required in your toolkit, and equally this isn’t the extent of what we can produce for you – it’s all dependent on the style/purpose of video content you’re likely to need in the future. We’ll make something bespoke and fit for purpose.

Logo sting for intro and transition

Custom-made animation of your logo for the start of your video.

Watch video here.

Lower-third caption

An easily updated lower-third caption that can feature speaker name, job title and company name.

Watch video here.

Divider screen title

Custom-made title slide animation with easily editable text and optional imagery.

Watch video 1 here.

Watch video 2 here.

Subtitles

Perfectly legible subtitles in your brand font, ready for editing. You’ll also notice the ‘bug’ in the top right of this example – a semi-transparent logo overlay that features in the top corner of your video.

Watch the video here.

Quote screen

Have a question, quote or fact worth highlighting? Showing it on screen will really anchor it in the viewer’s mind.

Watch the video here.

Social links

A custom scene for just before the end of the video that features your social handles for quick reference.

Watch the video here.

Transition and logo sting outro

Custom-made animation of your logo to feature at the end of your video.

Watch the video here.

 

So, how does this all look together? Here are a few example toolkits for you to check out:

Watch video 1 here.

Watch video 2 here.

 

Whatever story you want to tell, we’ll help you share it with the world, on-brand and within budget. Talk to Proctors today.

Bristol Digital Agency, Mentor Digital has announced the launch of the new National Governance Association (NGA) website, which has been launched alongside their new logo and brand also designed by Mentor Digital.

Mentor Digital has successfully completed a major contract to design and develop a cutting-edge CMS and website to effectively assist NGA’s vast community of 75,000 members. This comprehensive project encompasses a fresh information architecture and website design, accompanied by enhanced user experience (UX) and optimised user journeys throughout the site.

The primary objective was to ensure an exceptional experience for members throughout the site as well as encouraging membership renewal and the utilisation of the wide array of excellent services provided by NGA.

The website was designed by Mentor’s award-winning creative team, and includes immaculate attention to detail throughout the site, incorporating micro-animations and a seamless user experience. The site includes a complex tagging, search and filtering system which is all powered by the CMS (Umbraco V10).

In addition to developing the new website, Mentor Digital completely re-branded NGA, including a new logo, brand guidelines, and on and offline materials, all whilst creating a visual identity that effectively embodies their distinctive approach. To gain valuable insights, Mentor conducted a series of interviews with key members of NGA, as well as the board members, to gauge their perspectives on the existing branding and the envisioned direction.

Additionally, Mentor organised workshops with the project team, to assess their current standing and identify their desired future positioning. These collaborative sessions served as the foundation for generating multiple concepts to further evolve the new brand.

Click here to view a case study on the NGA re-brand.

Collaborating closely with NGA, Mentor Digital facilitated the commissioning of copywriting services to enhance the communication of their core brand and services. NGA were presented with a range of options for descriptors, statements, and straplines for the main NGA brand to aid the launch of a more confident brand positioning.

If your organisation is looking for a digital agency to work on a new or existing project, you get in touch with the team at Mentor Digital, who would love to hear about your plans.

To see more of Mentor Digital’s case studies, you can visit the website here.

To find out more about Mentor Digital’s web design and development work for Membership Organisations, click here.

Loom Digital will be hosting weekly digital marketing surgeries throughout September, providing free advice to businesses in Bristol. 

“We know it’s not an easy environment for businesses at the moment, and we’d like to do our bit to give back to the Bristol business community.” Karen Pearce, Director

Every Friday morning in September, Loom will be opening their doors at Temple Studios to marketing managers and business owners in Bristol and surrounding areas who would like advice on anything related to digital marketing strategy, PPC, SEO and content. The surgeries are delivered on a 1-2-1 basis and will last one hour. All information shared in the surgery will be kept confidential and participants will leave with tangible takeaways to supercharge their digital marketing. 

The surgeries are ideal for marketing managers or business owners looking for forward-thinking digital marketing advice. Each surgery will be tailored to your business, below are a few examples of topics businesses might like to discuss::

There are a limited number of slots and appointments are first come first served. To find out more and to request a slot please visit https://www.loomdigital.co.uk/bristol-digital-surgery/ 

This year Loom Digital celebrated 14 years as a Bristol digital marketing agency. Starting off as a niche search agency, over the years Loom has grown their remit to cover SEO, content marketing, Google Ads, Meta advertising, LinkedIn advertising, digital strategy, data and analytics.