We’re excited to share that we have launched a new academy, starting with positions for Junior Developers and Digital Marketing Executives.
Get hands-on experience that will drive your career forward while getting paid!
The first step is to find out more about the roles available and then apply to join an Academy Day.
Our Academy days make the interview process more inclusive, interesting, and (hopefully) fun!
Spend the day with our mentors, participate in activities with other guests, and show us why you’re a good fit for being at Torchbox.
There will be a baseline of knowledge and skills required depending on the role you’re applying for. The full criteria is included in the specification.
The Academy Days are running on the following dates:
Find out all you need to know and how to apply.
SPAR UK & NI has announced Mentor Digital’s appointment as their new digital agency partner. Following a competitive tender process Mentor was chosen as the winning bidder to design and develop the new SPAR UK & NI corporate websites, and to deliver ongoing creative, technical, and digital marketing solutions to help deliver on SPAR’s digital strategy.
SPAR is the world’s largest retail food chain and has around 2512 stores in the UK. Mentor Digital will partner with SPAR to: Build brand new websites for SPAR UK & Northern Ireland; to develop the digital application of the SPAR brand; and to provide SEO and digital marketing support.
Website technology is moving fast, and customers expect high quality, super-fast experiences across all devices. Keeping users engaged with retail brands online offerings and remaining cutting edge and relevant is an ongoing challenge. SPAR is in an excellent position having both ‘clicks and bricks’ through their stores and existing online presence, and Mentor Digital will work to provide modern web applications delivering on SPARs digital strategy that will focus on community and health and well-being.
Mentor’s MD Holland Risley said: “We are absolutely delighted to be adding SPAR to our client portfolio and it really feels like we are levelling up as an agency taking on clients of this calibre. I think this really reflects the high quality of the work that we have been producing in recent years. The design work is already looking really exciting, we are focusing on bringing depth and quality to the sites by using micro UX, emotive design and parallax effects and we are really looking forward to launching the new look SPAR websites later this year.”
SPAR shops are central to communities across the UK, and the new websites will support local communities by nurturing neighbourhoods, creating community hubs, and promoting health and wellbeing campaigns, as well as showcasing special offers and driving footfall to stores.
SPAR & Mentor Digital are carrying out an in-depth process of stakeholder engagement, design, and prototyping. Mentor Digital will create full mobile responsive prototypes as part of the project process to allow for the sites to be fully tested to ensure that all user journeys are intuitive and clear.
The new SPAR websites will be developed using the open-source Umbraco CMS platform, which provides highly secure, enterprise level, content management experiences with no ongoing licenses. Mentor Digital is an Umbraco Gold Partner and has implemented Umbraco CMS for many NHS Trusts and CCGs along with a wide range of B2B and B2C clients. The agency has won awards at the prestigious Umbraco awards in 2020 and 2021.
To see more examples of the work Mentor Digital produces you can visit the Mentor Digital website here. To find out more about SPAR click here.
When you’re just starting out and your business is growing, hiring a freelancer or an agency to own and manage your digital marketing can be a risk – financially and otherwise. To help with the overwhelming task of DIY Marketing in your first months or years of business, I’ve put together a list of resources, tools, websites and apps that I use for my clients, and my own business to help me manage marketing channels like social media, Google My Business, email marketing and blog writing. I’ve organised this list into the seven categories which make up my content creation + marketing workflow:
We have been officially recognised as a ‘Great Place to Work’ by being awarded the sought-after certification.
Great Place to Work’s mission is to “help organisations create exceptional, high performing workplaces where employees feel trusted and valued”. Through the Certification process, they capture valuable employee feedback and details about the practices that make workplaces unique.
As part of this employee feedback, we were absolutely thrilled to report a 90% overall trust index from our team.
Some of our favourite bits from our team’s ratings include:
Come on – we’re a team of research consultants! Of course we love quantitative data, but we’re obviously going to go and gather a little qual too…
Megan Simmons, UX Consultant:
“cxp is a great place to work since we practice what we preach – it’s an empathy driven workplace”
Ollie Miller, Creative Director:
“There are no egos at cxpartners. From my experience that’s very unique. It means you can be you. You can feel comfortable sharing your ideas with people who really value your thoughts and really listen.”
Lauren Howells, Marketing Manager:
“We have such a supportive culture with space for everyone to have an opinion and speak up”
Chris Edge, Account Director
“It’s such a friendly and passionate team at cx, a diverse mix of skillsets working well together to really make a massive difference to our clients”
Nicola Pritchard, Senior User Researcher:
“Flexibility, support, adult to adult relationships, everyone’s proper passion for their subject, feeling connected, feeling heard, having permission to bring my whole self to work without judgement, total kindness of all the people here.
When I stop and think, that’s an amazing list!”
Henry Bacon, UX Consultant:
“I’ve only been here for about 6 weeks, but so far I’d say the people! Everyone’s super friendly and welcoming.”
Sharon Webster, UX Consultant:
“What I love about working at cx is being empowered, having opportunities to develop my career, learn from awesome colleagues and that being people-centred is lived and breathed here. Oh and there’s some fun projects too!”
Mark Skinner, Principal UX Consultant:
“I think the best thing is that we’re not expected to be robots – we can be ourselves, and when we need support, it’s there!”
Claire Barrett, Senior UX Consultant:
“Today’s pod catch up demonstrated one (of the many!) reasons cx is a great place to work… a bunch of lovely human beings asking brilliant questions on subjects that matter and just generally having insightful chats!”
Not only are we a Great Place to Work, but we also have some pretty great benefits too, including:
We offer ‘remote-first’ working, with offices available in London and Bristol, and are currently recruiting for:
However, if you’re keen to join the team but your skillset doesn’t quite match the roles above – get in touch, we’d still love to hear from you.
With Facebook announcing the rebrand of Meta in 2021 and the push towards the metaverse many have looked to the social media platform with a fresh pair of eyes whilst newer platforms like Snapchat and TikTok have been taking the limelight.
Facebook is maturing as a business and whilst some view it as an older form of social media it still has a very large user base that spans across different platforms and message services including Messenger, Instagram, Whatsapp and more.
SEO on Facebook follows similar patterns to the best practises outlined in our article on Instagram SEO and many of the same basic principles may apply as we look at ‘Metaverse SEO’ in the future. Here we share our guide to getting found on Facebook both in terms of the search feature of the site and the timeline.
As a side note, we will continue to refer to the platform as Facebook for the purposes of this article, however, we appreciate we may need to update in the future to keep up with the SEO best practice of keeping content up to date!
The Business page of your Facebook profile is essential for marketing purposes and getting the correct information on there will help you optimise the page and your profile from an SEO perspective.
Having a profile with all of the correct information around business specialisms, opening times and contact information will help your customers find you and provide the best possible user experience.
Additionally, having relevant keywords and concepts in your profile descriptions will increase the overall effectiveness of your Facebook SEO efforts.
Adding backlinks to your Facebook profile from your website and other areas will help increase the visibility of the page on other platforms and search engines. This will increase the chances of your page being viewed and potential customers getting in touch.
If you have other information you would like to share on your Facebook page then make sure you include custom tabs within your page architecture. This is a powerful tool to leverage when it comes to Facebook SEO and can be used to add sections on content, job listings and much more.
If you want to increase the awareness of your onsite blog content then adding links to the pieces from Facebook will help you to increase coverage. This can drive social visits to your site and increase the overall reach of your website and Facebook profile.
As previously mentioned using keywords on your business profile page will increase the chances of searchers finding your business when they are using the relevant keywords that you are targeting. Make sure that you are not too spammy and the keywords are relevant and organic.
One of the quick wins that you can get on your Facebook SEO is optimising your vanity URL. This will give you better brand control over your page and make it appear a whole lot more polished. To optimise this go to your page settings and change your username.
The jab, jab right hook methodology popularised by Gary Vaynerchuck is a good principle to follow when it comes to your Facebook content strategy and indeed all of your marketing communications. If your users feel they are getting something of value then this will increase the chances of them buying your product or service further down the line. Great content will also improve your Facebook SEO, so it will definitely be worth pursuing.
Get in touch with the expert SEO team at Varn to find out more about using SEO on your website and social channels, we can help if you want more guidance on getting found in a Google search.
The year-long exhibition of Mexican-American artist Octavio Medellin features a variety of works dotted across multiple sites in and around the city that inspired them.
To celebrate his life’s work Fiasco created a tactile, interactive map of Dallas, which allows visitors to explore and discover the key locations, landmarks and public artworks associated with Medellin’s career.
“We wanted to create a map of Dallas with a curious sensibility that avoids cliches of rodeos and cowboys, in favour of a playful, celebratory take on the artist’s life and legacy.” – Mike Frost, Digital Designer, Fiasco Design.
Illustrator Nicolas Burrows helped to bring the vision of Medellin’s Dallas to life by developing an abstract and figurative style of imperfect collage illustration. Playing with exaggerated mark-making techniques, the illustrations reflect the craftsmanship and philosophies that underpin Medellin’s work. The colour palette champions his use of raw materials – using pops of brighter hues to create a dream-like, more positive vision of Dallas. The overall feel echoes Medellin’s spirited, childlike love for craft.
A prominent figure in the Texan art scene, Medellin was passionate about sharing his wisdom and championing the next generation of artists. Adopting Medellin’s ethos, the website is designed to land with a broad demographic: an inclusive space for people from all walks of life to learn and be inspired.
The site is joyous for all to explore; a tactile digital experience that connects with the sculptural qualities of Medellin’s work through Burrows’ playful interpretive illustrations.
The navigation around the site helps to break up six decades of work in a digestible way for all to enjoy. Whilst the playful user interactions and bold colour palette connect this artist of huge cultural significance with a new, younger audience; keeping his work relevant to this day.
“It was a real joy to work with Dallas Museum of Art on the site for this unique exhibition of Medellin’s work. They were a fantastic partner, seeing our vision for the microsite and really getting behind it. We’re excited to see how the map is received.” – Ben Steers, Creative Director, Fiasco Design.
“Fiasco were amazing to collaborate with, and were truly innovative in their approach to our interactive map creation. They came up with amazing creative solutions, as well as providing real time brainstorming and troubleshooting along the way. We’re thrilled with the result— and the interactive museum engagement with both our members and the public!” – Lizz DeLera, Creative Director, Dallas Museum of Art.
You can view the full case study here.
Google Data Studio is a brilliant tool that helps you visualise your data with customisable dashboards and reports. We first added to our repertoire of tools back in 2016 when Google introduced it as part of the Google Analytics 360 suite, and it’s been a firm favourite ever since.
It’s one of our most useful day-to-day tools, not only for supporting our own accounts management, but also for our client reporting. So without further ado, here’s 7 reasons why you should dive into Data Studio if you’re running paid media ads.
Spend a lot of time checking dull spreadsheets? It’s time for an upgrade! One of the key benefits of Data Studio is that it’s a highly visual analysis tool, enabling your data to easily be displayed via different charts, graphs, and tables at the click of a button.
For each element, you can choose which trends to highlight, how much information to include (e.g. ad image previews or just ad names) and which parts to make interactive in order to have the most visual impact.
Data Studio dashboards are fully customisable in every respect, meaning you can add company logos, colour schemes, and brand fonts to make your reporting a little more fun! If you’re a visual learner, the numbers are likely to make a lot more sense now too.
Most of our ambitious advertisers run campaigns across many different platforms at any one time, with each one likely having its own associated budgets, benchmarks and targets.
Data Studio has an incredible 500+ (and counting!) data source connectors so it’s the perfect place for all of your data from different places to be easily combined. You can pull in your latest engagement results from Facebook and Instagram, your average Google Analytics goal completion rate, and your company forecast spreadsheet to analyse your top-level performance at a glance throughout the month, or simply display everything you’ve got running alongside each other. Whatever you want!
Data Studio can be used for simple reporting tasks, but it also has powerful analysis capabilities. This is where calculated fields come in: you can manipulate the data to directly suit your needs.
Calculated fields can extend and transform your data by allowing you to apply calculations to create new metrics and dimensions. With calculated fields, you can answer questions that existing dimensions cannot answer. For example, whether you’re outpacing your monthly budget, or the average time on site for groups of custom geographic regions – super handy stuff.
It’s highly likely you and your team members will have different requirements for your data. You may want to simply check on how much that new Pinterest campaign is spending this month to date, whereas your colleague may want an in-depth overview of performance over the last quarter compared to the previous year.
This is no problem at all. Data Studio is easily shareable via a URL that can be opened on any browser, operating system or device. Once email access has been granted, it can also be set up to allow different users to easily flick between the views and date ranges they need to see – either at the entire report level or individual graph/table/chart level.
If attribution isn’t a consideration, Google Analytics dashboards can provide a useful starting point for data visualisation, but one of the key setbacks is that there are limits on the amount of widgets and properties you can use. So you can only have 12 graph/table/charts per dashboard and no more than 20 dashboards per property.
That may sound like a lot, but in practice this would be 2.5 each for your main source/medium paths, assuming you are only running on three advertising platforms; (all traffic), Google/organic, Bing/organic, direct/none, ‘email provider’/email, Google/cpc, Facebook/cpc, Bing/cpc.
Unlike Google Analytics, Google Data Studio has no limitations at all! So if you’ve got a lot of different data points that you need to keep track of, then Data Studio becomes your best bet.
If Data Studio seems like just one more thing you need to remember to check each day, week, or month, then scheduled exports might help reduce the load.
Data Studio can send a PDF report automatically on a regular basis via email, to up to 50 recipients, along with a customisable email message and link to the live dashboard. These dashboards can also handily be embedded into websites via iframe, as well as being fully integrated with work management platforms, such as Monday.com, to ensure your data is always close to hand when you need it.
Google Data Studio packs in a ton of useful functionality – especially for a free tool! So if you’re drowning in data and unable to see the wood for the trees, we’d highly recommend getting started with some dashboards today.
Need help getting set up on Data Studio? Contact us today and we can get your business running with reports and dashboards in no time.
Cerba Research, one of the world’s leading central, specialty and diagnostic laboratory services companies, have appointed AgencyUK to support their marketing communications effort from 2022. The appointment follows a competitive pitch that involved a number of agencies from around the world.
Cerba Research is owned by Cerba HealthCare,a €630m company and France’s national health service laboratory provider. The French group has grown on the five continents and draws on 50 years of expertise in clinical pathology to better assess the risk of diseases development, detect and diagnose diseases earlier and optimize the effectiveness of personalized medicine. Cerba Research plays a key role in this ambition to scale further as they become one of the world’s leading laboratory services companies as the industry moves ever closer to the human designer medicine model for drug discovery and development programmes.
Cerba Research has been operating for 35 years, with a global network of 450 clinical laboratories anchored in seven centres across the globe including in the Americas, Europe, Africa and Asia-Pacific regions.
Cerba Research’s expertise and track record them an attractive partner for government agencies and non-government organizations as well as pharma and biotech companies thriving to change the shape of their clinical development.
“We are delighted to be working with Cerba Research during an exciting period of growth. As they continue to scale we will help them with their brand strategy, the rollout of their marketing communications, their employer brand as well as their digital capabilities, through web, mobile app and CRM platforms. We have unique experience in the healthcare sector that has led to us doubling our pharmaceutical portfolio since 2020, and Cerba Research is another significant addition” says Sammy Mansourpour, MD AgencyUK.
“We were looking for an experienced partner that brought both creativity and technical capability and we found this in AgencyUK. They have a good reputation in the healthcare sector and have previously delivered many of the vital components needed when a company like Cerba Research is in fast growth. Their insight and guidance so far haves already started to help us shape our future strategy and we’re excited for this to continue” says Sofie Vandevyver,, Head of Business Operations and Marketing, Cerba Research.
AgencyUK has already appointed Amy Boundy as Head of Strategy previously of VML London to help lead the account. Amy joins the team bringing her experience of working with pharmaceutical and biotech organizations as well as managing clinical trial programmes for the NHS.
Amy works closely with the NIHR team to increase the numbers of research projects taking place in Primary Care.. Studies include those focused on treatments for Covid-19 in the Community, such as the Principle and Panoramic platform trials and chronic conditions such as coronary heart disease and diabetes.
“I’m fascinated by the work many biotech companies do in their search for the next therapeutic drug discovery, and this has been my passion when working for agencies and pharmaceutical companies directly. AgencyUK has a unique proposition, with a fast growing healthcare portfolio and an enviable list of global brands. I’m looking forward to joining the team and embarking on the next chapter with Cerba Research” Amy Boundy, Head of Healthcare Strategy, AgencyUK.
A recent Deloitte study into consumer attitudes to environmental and ethical sustainability revealed that more people are voting with their wallets when it comes to backing brands with a conscience. Nearly 1 in 3 of us have stopped buying certain products or dealing with certain companies because we had concerns about their ethical merits. Whether we have changed our buying habits yet or not though, most of us are in search of more authenticity in our shopping experiences.
Delve a little deeper
The question is, as a business owner, how do you show consumers you are ethical? A business blog allows you to tell your customers and prospects everything they need to know about you and your enterprise. While your company website is supposed to be a bit more sales-focused and therefore concentrate on the key features and benefits of your business, your blog can delve a little deeper and explore your thoughts, opinions, and feelings about wider issues and current market trends.
Blogs allow readers to gather information on a business or brand straight from the horse’s mouth. Over time, with a consistent and considered blog, you can show visitors to your site the real personality behind your offering. If it stays true to your core values and those values are on target, you will come across as authentic and someone they would like to do business with.
That is not to say you must always present a perfect persona. Authenticity is about being genuine with your readers and not many of us are perfect all the time. It is about admitting mistakes as and when they happen and explaining how you are going to fix them. It’s about putting your story out there, warts and all, and having faith that people want to work with people they feel are honest and believable – people they like and trust.
Stay true to yourself
I come from a background of Public Relations, which has a variable reputation itself. My personal experience has been a very fact-based approach, specifically using real facts, statistics, and accurate details to share knowledge and position companies as leaders in their fields. The PR industry has worked hard to overcome some of the negative perceptions and in fact, the industry body, the International Public Relations Association, has updated the very definition of PR to reflect this:
“Public relations is a decision-making management practice tasked with building relationships and interests between organisations and their publics based on the delivery of information through trusted and ethical communication methods.” IPRA
Don’t miss an opportunity
With consumers placing more emphasis on ethical and authentic action for companies big and small, business blogs should have renewed importance in any communications strategy. They provide a fantastic opportunity for you to engage with your audience in a truly authentic way and talk about a far more diverse range of topics than the rest of your website allows.
Has 2022 got you thinking about investing in some valuable training for your team? Maybe there were some SEO challenges that were brought to light in 2021, and this time you want to be equipped with the knowledge and technical know-how to make informed decisions when it comes to SEO.
To support you and your team, we are offering a series of workshops, dedicated to the fundamentals of search marketing involving Technical SEO, Google Ads, and Google Analytics. All of our workshops are aimed at beginners to help them gain more knowledge and confidence to drive their business to perform better online.
As much as we prefer hosting our training courses in person, we have to put the safety of the participants and our team first, so for now we are providing them via video conference. Our hope is that, as 2022 progresses our workshops may be able to be moved to our lovely office in the picturesque Bradford-on-Avon.
Our Technical SEO workshop aims to provide you with an understanding of the fundamental search engine optimisation elements needed to improve the performance of your website on Google and other search engines.
Our resident SEO professionals will be on hand to debunk common technical SEO myths and give you practical examples that you can apply directly to the session.
2022 Dates: Thurs 21st April | Thurs 21st July | Thurs 20th October
The Introduction to Google Ads workshop is run in partnership with our sister company, AdPilot. This training course aims to provide you with the know-how needed to research, build and manage a structured Google Ads account, as well as hints and tips that you can implement into your own Ad campaigns.
Google Ads and paid search marketing can be difficult to understand without the right guidance, so let our paid search experts break it down into easily manageable sections.
2022 Dates: Thurs 17th February | Thurs 19th May | Thurs 18th August | Thurs 17th November
Our Google Analytics training workshop will provide you with the knowledge you will need to set-up and manage a Google Analytics account, including the most effective ways to monitor, analyse and implement the best approaches to improve the performance of your website.
As with Google Ads, Analytics can be a daunting but necessary part of your SEO strategy so is important to get the right support from experienced professionals.
2022 Dates: Thurs 17th March | Thurs 16th June | Thurs 15th September | Thurs 15th December
Our workshops are limited to 8 spaces per session, so please book soon to avoid disappointment. You can book direct through the Varn training courses page or via Eventbrite.
For further details on training and how it could benefit you and your team, in lockdown and beyond, contact our team on 01225 439960 or at [email protected]k.
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