AI is changing marketing fast.
But this isn’t a cautionary tale about machines taking over. It’s about what happens when human expertise and intuition meet cutting-edge technology. It’s about unlocking new possibilities. It’s about creating deeper, more meaningful connections between brands and the people they exist for.
At Proctor + Stevenson, we believe great marketing has always been human at heart. Emotional. Empathetic. Powered by creativity, insight and experience. And with AI, we now have tools that can make those human qualities even more powerful – helping us understand audiences more deeply, respond more personally and connect more meaningfully, at scale.
We see AI not as a replacement, but as a willing partner. When used intelligently, it enables us to do what we do best – and hopefully better.
Real-time, deeply personal, unmistakably human
Audiences today expect relevance. They want to be seen, understood and spoken to like individuals. In B2B as much as B2C, they crave experiences that feel personal, rather than generic. But here’s the challenge: how do you do that at scale?
This is where AI really shines.
We’re using smart platforms and tools that help us go beyond broad segmentation to deliver hyper-personalised experiences in real time. Crucially, they give us more time to focus on what really matters: crafting the campaigns, content and experiences that make those connections memorable.
Here are just a few of the ways we’re exploring a combination of AI and imagination:
- Marketing automation (Marketo, HubSpot, Pardot) – intelligent lead scoring, behavioural segmentation and automated content journeys that still feel one-to-one.
- Customer data platforms like Segment and Lytics – creating rich, dynamic personas and tailoring content to each one, based on real-world behaviours and preferences.
- AI-native personalisation tools (Mutiny, VWO, Webflow Optimize) – instantly adapting your website content to suit each visitor, helping you turn unknown traffic into engaged, relevant audiences.
- Hushly – delivering the right piece of content, whether that’s a case study, whitepaper or video, to the right visitor at the perfect moment, even if they’ve never engaged with you before.
These tools don’t just streamline workflows: they unlock creative opportunities. They help brands be more responsive, more relevant and more remarkable.
From insight to foresight: predictive AI that powers proactive marketing
AI doesn’t just help us understand what’s happened. It can also predict what’s coming next.
Thanks to predictive analytics, we can now anticipate the needs of your customers – sometimes before they even know them themselves. It means better lead prioritisation. Smarter targeting. And more timely, relevant campaigns that reach people when they’re most ready to act.
Here’s how we can do just that:
- 6sense – analysing online signals and buyer intent to help us tailor ABM campaigns to the accounts already showing interest.
- Salesforce Einstein – serving up next-best actions based on a deep understanding of what’s worked before, and what hasn’t.
- HubSpot’s ChatSpot/Breeze – easy-to-use AI that helps lean teams make smart decisions quickly—without needing a data scientist in-house.
- Clari and Pecan AI – offering clear signals and tailored models for forecasting, retention and growth, turning complexity into clarity.
At Proctors, we’re constantly experimenting with these tools, combining them in ways that bring out the best in your brand and deliver real business impact.
The magic is in the mix
Let’s be clear – AI is amazing. But it’s not the headline act. You are. Your brand. Your story. Your voice. AI is just here to help amplify it, to help you move faster, personalise more deeply and connect more powerfully.
When human insight meets machine intelligence, the results can be extraordinary.
More creativity, not less. More connection, not distance. More time to focus on the things machines can’t do – like telling compelling stories, understanding complex emotions and building lasting trust.
We’re not just using AI to save time. We’re using it to make space for better ideas.
If you’re curious about how AI can help your brand be more personal, more agile and more effective – without ever losing its human heart – we’d love to talk.
At Proctor + Stevenson, we believe the future of marketing is collaborative, creative and joyfully human. With the right tools, it’s a future we can build together.
Over the last few weeks, the AI giants have announced some huge ambitions. Meta (Facebook) wants to run your adverts for you, OpenAI (ChatGPT) wants to close your retail sales without ever visiting the retailer’s website, and Adobe is schmoozing up with Google and OpenAI to plug its creative AI holes.
Worth a listen is the recent Diary of a CEO Podcast by Steven Bartlett entitled “AI Emergency Debate:These jobs won’t exist..”
What is agreed on the podcast is that an AI future is largely one that is difficult to imagine, simply because of the speed and velocity of these new platforms working together.
At LeonardoPower we have found that voice activation AI is evolving at lightning speed, and voice-activated AI assistants like Siri, Google Assistant, and Alexa were leading the charge a few years ago. Since then, the cost and complexity of Voice AI bots has dropped considerably.
These virtual helpers are now part of our daily routines, from setting alarms to answering complex questions. As their popularity soars, businesses must adapt their websites to stay ahead of the curve.
Why Voice-Activated AI Matters
AI voice agents can assist website optimisation, it’s crucial to understand how these AI assistant’s work. They use artificial intelligence and natural language processing to understand and respond to spoken commands. This means users can ask questions, set reminders, control smart devices, and even shop online—all hands-free.
The appeal? Convenience and accessibility. Voice assistants simplify tasks and provide instant answers, making them indispensable in our fast-paced lives. As voice technology advances, it will play an even bigger role in how we interact with the digital world, boosting productivity and connectivity.
Interestingly, Americans and Gen Z are more likely to use voice activated commands than many British people, suggesting the cultural differences in how we engage with new technology.
The Immediacy of Voice Activated Agents
An AI Voice bot can receive incoming calls as well as making outgoing calls. It can answer the phone when you cannot and will transcribe all of the call, meaning that you can sift through genuine prospects and clients, compared to people trying to sell to you.
As soon as a person has filled in an online form, an AI Voice Bot can make a call as soon as a form has been filled in, calling that person back. They can ask simple questions and answer questions based on your business. By doing this you are catching a person in the “moment.” This is hugely important as this prospect is now firmly in the “sales funnel.”
Consider our busy lives when the average attention span is now 8 seconds and every person is interrupted by a meeting, email or ping every 2 minutes. See the MicroSoft Annual Work Trend Index: The Frontier Firm is born Microsoft’s 2025 Work Trend Index Report reveals the rise of the Frontier Firm, marking a new era of workforce dynamics – CEE Multi-Country News Center
AI Voice Applied to Healthcare
How difficult is it to get a GP appointment? What if the poor receptionists actually had ten AI Voice Bots that could answer calls, do first level triage and take patient’s details?
AI Voice is able to shoulder an almost impossible burden with outbound calling as well as handling incoming and customer care type calls.
Why Your Website Needs a Voice Makeover
With the rise of voice-activated AI, businesses should revamp their websites to remain competitive.
Ready to make your website voice-friendly? Research into keywords for voice search and craft content that easy to read aloud and provides answers to common questions. Implement technical considerations to provide context for search engines and voice assistants and finally focus on responsive design, simple navigation, and fast loading times to create a seamless user experience.
Looking Ahead
The future is bright for voice-activated AI. As technology evolves, businesses that embrace this shift will reap the rewards. The potential for enhanced user experiences and accessibility is immense. Stay adaptable, keep up with tech and user behaviour, and watch your website thrive in the voice-activated world.
At LeonardoPower we have provided a free Voice AI Bot called “Nikki” at https://aivoicepr.leonardopower.com if you sign up for free banking. Which is great for answering calls, meaning that you never miss one again. It’s ideal for anyone who is tied up “doing-the-do” and needs an extra pair of hands. It gives you a transcript of all the calls. Visit our new website to see more on LeonardoPower www.leonardopower.com Where science meets art.
[ This article was cross-posted to Bristol Creative Industries from my blog. ]
If you’re planning a new website it’s a good idea to be clear on what goes into the overall cost. The design and development are usually the main investment, but there are a few other bits and bobs you should be aware of. They’re not there to trip you up, but they are – if I’m honest – pretty boring and easy to forget when you’re caught up in colours, layouts and other shiny things.
In this post I’ll go over some of the extras you might not have thought about yet: things like your domain name, web hosting, and additional software so that you can work them into your budget from the beginning and avoid any surprises later on. I’ll also de-mystify some of the terminology and help you understand what it is that each thing is actually for.
Domain Name
Your domain is your online address – the bit that looks like yourbusiness.com
. It’s often the first thing people see, and the one they’ll hopefully remember.
For simplicity, registering your domain through your web host (more on those in a sec) can make setup and management easier. But if you’re happy to split things up, I often recommend Cloudflare – they offer fair pricing (they sell at-cost), and I usually recommend implementing their free security and performance tools anyway.
How much are we talking?
A standard .com or .co.uk domain name will usually cost you between £10 and £20 per year. The “.com” or “.co.uk” bit at the end is the “top level domain” (TLD) and there are hundreds of them to choose from nowadays. Fancy a .pizza or .beer? Those can range from £20 to £1,000s depending on the TLD you want.
Also consider whether you might need to register multiple domains and have them redirect to a main one. For example, your business may trade under one name but be registered under another and you might want to secure both of those domains.
Web Hosting
Once you’ve got your domain, you’ll need somewhere for your website to live. That’s what hosting is: it’s where all the code, images and content actually sit so visitors can load your site.
Hosting is usually renewed annually, and while there are loads of providers out there, they’re not all created equal.
My go-to recommendation? Krystal – they’re UK-based, powered by renewable energy, and their customer support has been consistently brilliant. I’ve trusted them with my own site and several client projects, and they’ve never let me down.
How much are we talking?
For a typical brochure-style WordPress site or small online shop, you can expect to pay between £60 and £300 per year, depending on the plan and performance you need.
Some hosting providers seem to make their sign-up processes intentionally convoluted, in an apparent attempt to trick people into signing up to add-on services they don’t need. Also avoid providers that offer the first year at a steep discount then ramp the costs up at renewal time.
The dark patterns used by some web hosting providers could be a whole blog post on their own, so I think I’ll leave hosting there.
Talk to me if you want any help navigating hosting or domain registration.
Premium WordPress Plugins
One of the joys of WordPress is that so much of it is free. There are thousands of plugins that let your website do all sorts of clever things without spending a penny. But occasionally, you’ll need the premium version of a plugin – maybe to unlock more features, improve performance, or get access to support and updates.
If you need functionality such as event tickets, room bookings or fancy filtering, a premium plugin is often more cost-effective than having a bespoke solution built from scratch. Some common premium plugins on the sites I work on are Search and Filter Pro, ACF Pro and The Events Calendar. Not every site needs premium plugins, but they’re handy when you want something powerful, quickly.
How much are we talking?
They vary a lot but most premium WordPress plugins cost between £30 and £200. That usually includes updates and support for 12 months. If you don’t renew, the plugin will often still work, you just won’t get the latest features or security updates.
Email Hosting, maybe?
If you’d like a professional-looking email address like hello@yourdomain.com, you’ll need email hosting. Many web hosting plans include basic email hosting but the service is normally very basic and not particularly user-friendly. If it just isn’t cutting the mustard you might want to opt for a service like Google Workspace (formerly G Suite) or Microsoft 365. These also come with things like shared storage (One Drive, Google Drive) and collaborative document editing (Google Docs, Excel).
How much are we talking?
Dedicated email hosting typically comes in at around £50 to £120 per user per year, depending on the provider and the amount of storage you need.
And let’s not forget…
Depending on your needs, there might be one or two other things to budget for:
- Stock images or graphics – Whatever you do, steer clear of just grabbing images from Google Image Search to use on your website. There are numerous sites that provide free stock imagery but sometimes it’s worth investing in higher-quality visuals. Expect to pay £10–£30 per image.
- Ongoing maintenance – Many developers (myself included) offer plans to keep your site updated, backed up, and secure.
Web design costs aren’t just about how your site looks – they’re also about the tools and services that keep it running smoothly, securely and professionally. None of these extra expenses are huge on their own, but they’re worth building into your budget so there are no surprises later.
If you’re planning a new site or giving an old one a makeover, I’m always happy to talk through your goals and help you make the most of your budget.
Drop me a message if you’d like to chat.
The process of running a PPC campaign has been streamlined over the years thanks to improvements with automated bidding. You can turn it on, let machine learning calculate the right bid that aligns with the stated goals for your ads, and get decent results.
Running a successful PPC campaign, however, where you have an advantage over your competition, requires more effort and – crucially – a deeper understanding of the mechanics and key elements of Google Ads.
One such element is Quality Score and this is what we’ll be looking at in detail in this article.
Quality Score Defined
On the most basic level, Quality Score is a way of judging elements of a Google Ads campaign. It goes from 1 to 10, where the higher the number, the better the ad.
On a more granular level, Quality Score is used by Google to qualify how relevant a keyword has been using data from past ad auctions. An ad that has a keyword with a high quality score is deemed to be more useful, so that ad will have a better chance of ranking high for searchers using that particular keyword.
There are three major components that determine Quality Score.
Quality Score Components
- Ad Relevance — How well an ad’s message matches the keywords a searcher uses. Does the ad actually matter to what the searcher is looking for?
- Expected Click-through Rate — How likely an ad will be clicked when it shows up for a matching keyword. Ads with keywords that are too broad or have weak copy can lower expected CTR.
- Landing Page Relevance — How relevant an ad’s landing page is for users that click on the ad. The landing page has to provide what users are looking for.
Ad Rank and Quality Score
Quality Score in itself is not used to rank ads. Google specifically uses the Quality Score of an ad to see if it’s worth entering into ad auctions where ad ranking actually happens. An ad with a very low Quality Score will suffer, as it just won’t get entered into ad auctions, because Google finds it irrelevant and therefore not useful to searchers.
When Quality Score is combined with a bid, it produces something called Ad Rank. Ad Rank determines where an ad appears in the auction for a particular keyword. So, the better Ad Rank you’ve got, the higher up the paid listings that you’ll appear.
How to Improve Quality Score
While Quality Score is calculated automatically, that doesn’t mean you’re completely at the mercy of Google. You can still take actions that can affect Quality Score.
Ad Relevance – Segmentation and Structure
To ensure that your ads get shown to the right people, you want to have an orderly structure to your overall PPC campaign. Lumping too many different topics together into one campaign will lead you nowhere. The right move would be to implement segmentation, wherein you have multiple groups that have been split into granular themes targeting specific keywords.
Segmentation allows you to be more targeted in terms of your keyword usage within the ad copy itself. The more targeted your ad copy is to a particular keyword, the more relevant you are, the more clicks you’re going to get, and the more likely you are going to get a positive experience from someone who clicks on your ad.
Expected Click-through Rate – Keyword Match Types
It can be difficult to optimise expected CTR considering historical data plays a role in this factor. When you first start a campaign, how does Google know what your expected CTR should be? It will rely on its algorithms to come up with a guesstimate first, so you’ll have to wait for Google to collect real live data once your campaign is running to get a more accurate evaluation.
What you can do is make better use of keyword match types. Going broad with a keyword like “accountant” will result in a very low expected CTR. It would be much better to use an exact match type keyword like “accountants Bristol” since it targets a much more specific audience. You also need to be going through your search query report to make sure that any irrelevant keywords that are triggering your ads are being added as negatives.
Landing Page Relevance – Keyword Usage and Competitor Research
You can improve landing page relevance simply through good keyword usage. Make sure you’re covering all your bases by having targeted keywords in your page title, meta title, heading above the fold, subheadings, and in the copy. Consider synonyms and other words related to your targeted keywords as well when writing the copy for the landing page.
Another good practice is to look at the landing pages of your competitors. If they’re already established in their space, it’s likely they’re optimising their landing pages. Do competitor research to get an idea of what works for your industry.
Quality Score and Cost Per Click
Quality Score can affect how much you’ll pay per click on your ad. In effect, it’s like having either a penalty on your bid if your ad’s Quality Score is low and a discount if it’s high. You can get as high as a 50% discount on your ad’s CPC if its Quality Score is 10. On the other end of the spectrum, you can get penalised by as much as 400% if your ad’s Quality Score is 1. It quite literally pays to improve your Quality Score as much as you can.
Keys to Improving Quality Score
Quality Score contributes to how high your ads will rank and how much they will cost. Improving it results in a more successful, cost-efficient PPC campaign. Understand your audience, how your keywords match their search intent, and what actions you want them to take when they click on your ad. Keep those in mind, and you’ll be improving your ads’ Quality Scores with granular campaigns, keyword-targeted copy, and seamlessly connected landing pages.
Business lawyer Rebecca Steer from Bristol Creative Industries member Charles Russell Speechlys recently delivered an event covering the latest employment, copyright, data and artificial intelligence (AI) legal updates that creative digital agencies need to know. Here’s a summary of the advice she shared.
Bristol Creative Industries members can book a free 30 minute legal advice session with Rebecca Steer. Slots are available on 23 May and 27 June.
Employment regulations
A new duty on employers to proactively take reasonable steps to prevent sexual harassment has been in force since October 2024, as part of the Worker Protection (Amendment of Equality Act 2010).
Steps you should already be taking include:
- Develop an effective anti-sexual harassment policy
- Carry out risk assessments
- Provide clear and accessible reporting channels
- Provide training
- Deal with complaints immediately
- Consider third party harassment
- Conduct staff surveys to measure confidence of an harassment-free environment
Employment Rights Bill
The government’s major changes to employment rights are expected to take effect from 2026. Rebecca advised that you should be prepared to adjust the way you recruit, contract and manage your workforce.
The changes, which are subject to the legislation being passed, include:
- New day one rights for employees covering not being unfairly dismissed, receiving statutory sick pay, claiming paternity and parental leave, and flexible working.
- Enhanced protection for new mothers with prohibition on dismissal during pregnancy or after a protected period of maternity, adoption or shared parental leave (other than redundancy).
- Ending “exploitative zero hours contracts” with employers required to make a guaranteed hours offer to a worker after the end of a set period (12 weeks is the suggestion), workers to receive reasonable notice of cancellation or a change to a shift, and compensation to be paid to the worker where a shift is cancelled, moved or curtailed at short notice.
To prepare for the changes, Rebecca recommended that you review certain situations, such as:
- Day one right to unfair dismissal: Ensure managers spot underperformers at an early stage and embed good practices for probationary period reviews.
- Day one right to flexible working: Review flexible working policies and consider justifications for refusing requests with draft questions checked by legal experts.
- Zero hours contracts: Monitor the number of hours individuals are working to be prepared for the new rules.
Data (Use and Access) Bill
The consultation period for the Data (Use and Access) Bill ended in January 2025. If accepted, it is likely to receive Royal Assent mid-2025 with enforcement likely to be in early 2026.
The key changes are:
- Smart Data: Data intermediaries can act as trusted third parties that facilitate customer data sharing by service providers (e.g. financial services) with authorised intermediaries.
- DSARs (data subject access requests) will be for reasonable and proportionate reasons and additional time can be added before formal timescales to clarify scope.
- Fines for cookie/direct marketing infringement will be increased from the current £500,000 cap to those under UK GDPR (higher of 4% or £17.5 million).
- Cookies: The Bill widens the scope for implementing cookies and similiar tracking technologies without the need for consent under certain conditions.
- Automated decision making: The Bill relaxes rules on automated decision making, potential allowing more flex to use in AI automated systems.
To prepare, Rebecca recommended the following:
- Review and update data policies and procedures: Ensure your practice align with the proposed changes, particularly if you use automated design making (such as AI), and update procedures around DSARs, data protection impact assessments and the use of legitimate interest as a lawful basis for processing.
- Review third party data sharing agreements and ensure they reflect the higher fines.
- Review cookies being used and ensure policies reflect the changes.
- Update training for staff, particularly around automated decision making.
Copyright and AI government consultation
A consultation on a text and data mining exemption in respect of AI development closed on 25 February 2025.
Key points:
- Proposes to expand the text and data mining exemption for AI training to all works freely available on the internet as well as any the user has paid a subscription to access.
- Rights holders would have the ability to “opt out” their rights and require a licence. The consultation sought views on how this would be accomplished in practice through technical standards.
To prepare, Rebecca advised the following:
- Keep out an eye on the introduction of the opt out rules if you or your clients are content creators.
- If you are designing an AI system, bake in the UK Voluntary Code of Practice for the Cyber Security of AI which covers the lifecycle of the development phases (design, development, maintenance and end of life).
- If you are working on AI systems for development in Europe, adhere to the EU AI Act.
Use of Generative AI in agencies: The intellectual property risks
Rebecca also covered the use of Generative AI and the risks to IP.
Risks include infringement of copyright, trademark and privacy rights when generating AI outputs. You may also inadvertedly include personal data in an input which is used to train the model or an output contains personal data which is not authorised for processing.
Other risks are hallucinations, bias, out of date information and lack of transparency.
To minimise the risks, Rebecca’s advice included:
- Create a policy which manages what AI tools can be used and how they can be used.
- Carry out internal employee training on responsible use of AI.
- Check outputs for accuracy.
- Avoid using personal data in AI tools unless you have carried out a data protection impact assessment (DPIA) and considered data protection obligations.
- Check if AI is permitted or restricted expressly in client contracts.
- Ensure client materials provided to use are licensed for use in AI applications and all rights are cleared for such use.
- Check any insurance policies and cover.
- Amend supplier and freelancer contracts to include compliance with AI policies.
- Provide training for suppliers and freelancers.
Bristol Creative Industries members can book a free 30 minute legal advice session with business lawyer Rebecca Steer. Slots are available on 23 May and 27 June.
The world of AI seems to have blasted into outer space on the Starship Enterprise warp 5 hypermode recently. I say this because a week in AI is infinitely faster than a week in politics – more AI tools, better AI, outwit your competitor AI with free features and yes even to communicate with Dolphins with DolphinGemma AI.
One of the biggest AI trends that is being experienced right now is the move from SEO (Search Engine Optimisation) for search engines such as Google and websites, to now using AI in the search for answers to questions.
Open AI is eyeing Google to buy. This is the biggest AI platform on earth considering the biggest search engine. A potential monopoly may be on the cards, but for now Google is now offering AI answers at the top of its search listings.
However these giants may tussle remains to be seen, but whoever owns the browser owns the gateway – and largely this will decide who rewrites the engagement for the next era of cognition.
Over time this is going to have huge implications for those businesses who have built their websites on SEO search and the Google algorithm ….. which is pretty much everyone.
ChatGPT has recently provided an image tool free of charge to those with an account. Merely speak to ChatGPT and ask what image you would like to see. It will transcribe your voice, and you can press the search button to see what image arrives.
The new image feature in ChatGPT, has led to a huge demand on the OpenAI platform sitting underneath it for power and becoming a “victim of its own success.” Leading to ChatGPT producing timeouts or error messages. However, the new feature provides a challenger to Midjourney who up to now has been the de facto image generator of choice.
So, for the absolute AI beginner, I have put an exercise on my website, for those people or families who want to see how AI works in ChatGPT with kind permission of WeareSpark.ai
In the exercise you will need to create a free account in ChatGPT or another AI platform with a verified email address. Once created, you can then visit www.thecreativesuniverse.com and go to the Resources section and open the “Research Prompt Library” word doc. This is where the exercise is located. Once you have located the word doc, then you can open your ChatGPT account and copy the first text prompt which begins “I am a brand strategist”… and finishes with…”for my brand.” Copy and paste all of text up to solid line break and put it into the ChatGPT prompt box. The AI will then go to work on providing you with answer to your exercise question.
If there are 2 or 3 of you that can work together using separate PC’s/browsers then you can see how similar or different the AI answers are given. If you all load the same question at the same time.
Once you have received your answers, then you can copy and paste the next set of text up to the line break, and again put this “prompt” into the query box. Again, the AI will go to work producing you with an answer.
Work through the whole of the document with the various prompts and once you have worked your way to the end, you will have pushed the AI to answer all sorts of questions regarding the made up fashion brand.
Doing the exercise in its entirety will give you a very good feel for what can be achieved by using AI and prompting in the right way.
The final text asks you to go into Dall-E, but with the new image feature in ChatGPT then this should produce an illustration for you to look at.
Additionally, users who wish to pay for the ChatGPT version can attach multiple documents for the AI to study. A paid for business account, also means that your precious documents remain private, instead of being shared in the “free for all” training data.
A new survey by the World Economic Forum says that “half of employers plan to re orient their business in response to AI, two-thirds plan to hire talent with specific AI skills, while 40% anticipate reducing their workforce where AI can automate tasks.” Read the full report here The Future of Jobs Report 2025 | World Economic Forum
AI dolls have been hitting the media recently around a new trend for making a doll of yourself see a recent BBC article ChatGPT AI action dolls: Concerns around the Barbie-like viral social trend – BBC News
We at LeonardoPower have provided a free Voice AI at https://aivoicepr.leonardopower.com if you sign up for free banking. You can receive an AI Voicebot for free – which is great for answering calls, meaning that you never miss one again. It’s ideal for anyone who is tied up “doing-the-do” and needs an extra pair of hands. It gives you a transcript of the call to look at when you have time.
Finally, for those that wanting to put AI to proper work such as reducing the marketing burden with AI tools to reduce the workload visit the resources section on www.thecreativesuniverse.com and find the AI Toolkit to learn more. To arrange a demo get in touch with me at success@leonardopower.com
The UK government’s new AI Opportunities Action Plan is designed to boost economic growth
But what does it mean for your business?
A new report published by the UK’s Department of Science, Innovation and Technology outlines 50 recommendations for the government to drive adoption of artificial intelligence (AI) across industries and boost economic growth. But what does the AI Opportunities Action Plan mean for marketers and the wider B2B industry?
Led by Matt Clifford CBE, Chair of the Advanced Research and Invention Agency (ARIA), the plan promotes three key goals for the government:
- Invest in the foundations of AI
- Push hard on cross-economy AI adoption
- Position the UK to be an AI maker, not an AI taker
The government’s response included promises to accelerate AI research and infrastructure development, promote AI Growth Zones to speed up planning, and public sector pilot schemes to help workers ‘spend less time doing admin and more time delivering the services working people rely on.’
And in the private sector, £14 billion and 13,250 jobs have been committed by leading tech firms following the AI Action Plan.
Finally, there are plans to develop and maintain ‘homegrown’ AI technologies, ensuring the UK economy benefits directly from the rapid adoption of these solutions.
“The UK Government’s AI Opportunities Action Plan will play an important role in helping the UK to unlock the full potential of AI and in doing so, boost productivity, enhance economic growth and improve public services. At AWS, we’ve seen first-hand the benefits that digital technologies like AI can bring.”
– Alison Kay, VP U.K. and Ireland at Amazon Web Services
According to the Department of Science, Innovation and Technology, these plans could boost productivity by as much as 1.5% per year. If fully realised, these gains could be worth up to an average £47bn to the UK each year over the course of a decade.
But what does this mean for UK businesses? And what opportunities should marketing teams look out for?
Embedding AI in your business – opportunities and risks
The AI Opportunities Action Plan effectively gives businesses the go-ahead to grab opportunities with both hands, embedding AI tools and investing in upskilling. If AI is to become the catalyst for the UK’s economic growth, there’s no better time to start adopting the latest technologies. The outlook is optimistic, but we always advise a cautious approach. It’s important to assess your readiness carefully before jumping on the bandwagon.
So what are the opportunities and risks of building AI into your strategy?
Boost operational efficiencies
There’s no doubt AI can support businesses to streamline processes and make smarter decisions. From automating repetitive tasks to optimising supply chains, AI reduces manual effort and streamlines workflows. For instance, customer service chatbots can handle thousands of queries simultaneously, while machine-learning algorithms improve inventory management by predicting demand with remarkable accuracy. These efficiencies save time and costs, while allow businesses to focus on other strategic priorities.
But implementing AI tools requires skill and understanding, and employees are often sceptical – or even fearful – so it’s important to ensure communication and training is prioritised.
Drive growth and performance
Across many industries, AI is already driving considerable growth. AI-powered analytics provide businesses with insights that were previously unattainable, helping them understand customer behaviour, market trends, and operational bottlenecks. Companies can use AI to develop innovative products and identify new revenue streams.
However, growth through AI isn’t automatic. It demands significant ongoing investment in talent and infrastructure, and a continuous improvement approach to keep up with technological advancements. This means managing expectations and setting a realistic timeline.
Beware the environmental impact of AI
AI technologies rely heavily on data processing, which demands significant computational power and energy. The environmental cost of training AI models, including its carbon footprint, electricity use and water consumption, cannot be overlooked. Training large-scale models like GPT or image recognition systems often consumes vast amounts of electricity, equivalent to running entire power plants.
Organisations must consider the impact of their AI initiatives, particularly when it comes to sustainability reporting. It’s also worth investigating tools with a lower carbon footprint and embracing ‘green AI’ solutions as they emerge.
Consider governance and ethics
As we embrace AI, we must be increasingly rigorous with our governance and ensure an ethical approach that fosters trust and reduces the risk of reputational damage. Companies should establish ethical guidelines and governance frameworks to oversee AI development and deployment. It’s crucial to ensure they’re using these technologies responsibly, and concerns around bias in algorithms, data privacy, and accountability must be addressed.
All adopters will need to battle scepticism, so building and maintaining trust with stakeholders and customers will be key. Watertight branding and communications will therefore be more important than ever.
AI-powered martech for B2B businesses
When we talk about AI solutions for marketers, we don’t just mean Generative AI models like ChatGPT and image tools. Marketing teams are building numerous AI tools into their tech stacks and new ones are popping up all the time. Here are some use cases we’re currently exploring:
AI-driven audience targeting and ABM strategy
AI tools can make audience profiling and targeting simple and straightforward. Building these tools into your account-based marketing process is a great way to gain efficiencies and cut down labour so you can spend more time crafting your messaging and optimising your content.
Market research and industry trends
AI tools are a great way to save time on market research. In the time it takes you to do a quick Google search, tools like Waldo can download reams of industry-specific intel – plus it can analyse it all for you and deliver a report straight to your inbox. It can also highlight key trends in your industry to help you narrow your focus and stay competitive.
Website personalisation and optimisation
AI-powered personalisation tools help you tailor digital content to your specific audience, as well as A/B testing to ensure your messaging, images, and UX design is optimised to convert.
Ready to streamline your marketing strategy? We can help you make informed decisions and choose the right tools to maximise ROI.
Get in touch today: marketing@proctorsgroup.com
saintnicks has won two awards at the prestigious Transform Awards Europe 2025 for their work with Ascot Racecourse.
Gold: Best Expression of a Brand on Social Media Channels
Bronze: Best Use of Copy Style or Tone of Voice
The Transform Awards celebrate excellence in brand strategy and execution across Europe. saintnicks’ work with Ascot Racecourse brought to life the brand’s creative platform, Elegance at Play – combining social-first storytelling, a distinct tone of voice, and thumb-stopping, jaw-dropping content that captured the attention of both loyal racegoers and new audiences alike.
Speaking on the win, Fraser Bradshaw, CEO at saintnicks, said:
“We set out to create a truly ownable brand voice and world-class social content that matched Ascot’s stature as an iconic British institution. To see that work recognised is a brilliant moment for the team and a testament to the power of brave, collaborative thinking.”
Looking to go further?
If you’re after a creative brand agency that will go the extra mile for your brand, drop saintnicks a line. You can find out more about their brand, campaigns, content and digital expertise here, or reach out to their Client Services Director, Francois d’Espagnac.
There’s a lot of debate right now about whether AI-powered search is replacing traditional search engines or if search engine usage is still growing faster than AI adoption. Either way, one thing is certain—search behaviour is evolving. It is increasingly important to ensure that your brand is optimised for Large Language Models, or LLMs for short. This can seem difficult if you have a brand language or a specific way of talking and this doesn’t match how the LLMs understand your content.
As businesses, marketers, and SEO professionals, this raises an important question: Should we still focus on traditional SEO, or shift our focus to optimising for AI models?
The answer is clear, traditional SEO is still critical. However, AI-driven search is changing how information is found, processed, and presented. Large Language Models (LLMs) now play a significant role in how your website is understood and ranked. LLMs, such as Google’s Gemini 2.0 Flash and OpenAI’s o3 mini, are quickly changing how consumers seek and receive information. These AI-driven systems interpret and generate human-like text, influencing decisions and shaping perceptions. Large Language Models (LLMs) now play a significant role in how your website is understood and ranked.
So, how can you ensure your brand’s content is optimised for both search engines and AI models? Here are seven key strategies to help you stay visible in search and maintain brand clarity across AI-driven platforms.
1. Focus on Entities
Entities are key concepts, such as brands, products, and services, that search engines and AI models use to understand content. For your brand to be correctly recognised and associated with the right expertise, you need to use your brand name consistently alongside relevant keywords. Instead of writing generic descriptions for example at Varn we could say “We offer great services,” it’s important to be clear and explicit. A stronger alternative would be: “At Varn, we offer innovative SEO services powered by data.”
By making these connections clear, search engines and AI-driven models can better associate your brand with specific topics and expertise. This increases the likelihood that AI-generated search responses will accurately reference your business.
2. Use clear and natural language
LLMs are designed to understand and generate human-like text, so your writing should be as clear and natural as possible. Overly complex or jargon-heavy content can be difficult for both AI and human readers to interpret.
When creating and writing content, imagine you are explaining your services to someone with no prior knowledge of your industry. Keep your language simple, direct, and conversational. If your subject matter is technical, take the time to explain key terms in a way that is accessible to a general audience.
By making your content easier to understand, you improve its accessibility for users while also increasing the likelihood that AI models will accurately interpret and feature your content.
3. Structure your content for AI and search
Content that is well-organised and clearly structured is easier for both search engines and AI models to process. This means using descriptive headings, subheadings, and logical formatting to guide readers and search algorithms through your page.
For example, if an AI bot encounters a section titled “Benefits of Optimising Your Brand Language for LLMs” followed by a well-structured list, it can quickly determine that the following points describe the advantages of LLM optimisation. This helps AI models extract and summarise relevant information more accurately.
Breaking up content with bullet points, numbered lists, and short paragraphs also improves readability. Both human users and AI bots can more efficiently scan and process your information, leading to better search rankings and improved user engagement.
4. Link your content logically
Think of your website as a well-organised library where every piece of content has its proper place. If your pages are connected in a logical and intuitive way, AI models and search engines will have an easier time understanding how different sections of your website relate to one another.
If your homepage links to main sections (like “Products” or “Services”) and those lead to specific sub-pages, a search engine or AI can follow that path to understand how your content is grouped. This again provides even more context to the information you are publishing, improving AIs understanding of your brand, or entity. A clear and connected website architecture not only enhances user experience but also signals to search engines that your content is well-structured and authoritative.
5. Build authority through digital PR
Authority and credibility are just as important for AI models as they are for traditional search engines. If trusted sources reference your brand or website, AI models are more likely to feature your content in their responses.
To build authority, focus on securing high-quality backlinks from reputable industry websites. Publishing guest articles, participating in expert panels, and being featured in respected publications all help establish your brand as a reliable source of information. Digital PR efforts not only improve traditional SEO rankings but also enhance your brand’s visibility in AI-generated search results.
6. Answer questions directly
AI-driven search is heavily focused on answering user queries. To improve your chances of appearing in AI-generated responses, structure your content to provide clear and direct answers to commonly asked questions.
Consider incorporating an FAQ section into your website or structuring blog posts around key industry questions. When answering these questions, be concise and informative. Well-structured, easy-to-digest responses are more likely to be surfaced by AI models when generating answers for users.
7. Create AI brand language guidelines
Just as brands create tone of voice guidelines for marketing and social media, it is now essential to establish guidelines for AI-generated content. AI models pull from existing online content to generate responses, so ensuring consistency in your brand’s language across digital platforms is key.
Define the messaging and terminology that best represents your brand, and ensure that AI-friendly content aligns with these guidelines. Regularly review AI-generated responses related to your business to identify any inconsistencies. By being intentional about your brand language in AI-driven search, you can maintain control over how your business is perceived and ensure that AI-generated content reflects your true brand identity.
Final thoughts on optimising your website copy for search engines and LLMs
The way we search for information is changing rapidly. The rise of AI-driven search means that brands need to optimise their content for both traditional search engines and LLMs. However, this doesn’t mean abandoning traditional SEO; it means evolving your strategy to align with how AI models interpret and present content.
By focusing on clear, structured content, entity-based optimisation, and AI-friendly brand language, you can improve your visibility across both traditional search results and AI-powered search platforms. As search continues to evolve, staying ahead of these trends will be critical for maintaining brand presence and ensuring your content reaches the right audience.
If you want to learn more about optimising your website for AI search, contact our team at Varn for expert guidance.
21.03.25Article by: Tom, CEO
Google has launched a new experimental AI search tool, AI Mode, in a bid to compete with the likes of ChatGPT and Perplexity AI. Blending powerful generative AI with their traditional search interface, Google’s new chatbot goes beyond the familiar ten blue links, delivering detailed answers with advanced reasoning and real-time information. In this article, we’ll explore what Google’s AI Mode is and how it differs from other AI-driven search tools. We’ll break down its key features and functionality, highlight strengths and weaknesses compared to existing tools, and discuss the potential impact on user search behavior.
What is Google’s AI Mode?
Google’s AI Mode is a new search experience (currently only available to Google One AI Premium members in the US via Search Labs) that uses Google’s latest AI model (a custom version of Gemini 2.0) to generate rich, conversational answers directly in Google search results. Instead of just showing a list of website links, AI Mode gives an AI-generated overview in response to your query, complete with relevant information gathered from multiple sources and accompanied by citations/links for reference. It is particularly designed for complex or multi-part questions that typically would require multiple searches – for example, comparing detailed options or exploring a new concept step-by-step. As with other AI powered search tools, users can ask follow-up questions in a conversational manner, allowing them to dive deeper into a particular topic within the same search session. This effectively turns search into an interactive dialogue, powered by Google’s AI and backed by Google’s vast index of information.
Google’s AI Mode uniquely combines generative AI with Google’s established information systems. It can tap into the Knowledge Graph, real-time data about current events, and even shopping data for product information. Whilst the current version of Google AI Mode available via Search Labs hasn’t shown product listings as part of any of our test searches, this is still in experimentation mode and so we will likely see many new developments over the coming weeks and months.
Key features of Google’s AI Mode
Google’s AI Mode introduces several notable features and enhancements over a standard search experience:
- Advanced reasoning for complex queries: AI Mode uses a custom version of Gemini 2.0 that excels at reasoning through complicated, multi-part questions. You can ask nuanced questions that might have previously required piecing together answers from multiple searches. For example, you could ask a detailed planning question or a comparison between technical options, and the AI will break down the problem and address each part in a structured answer.
- Conversational search with follow-ups: AI Mode supports follow-up questions and context carryover, turning search into a conversation. After getting an initial answer, you can ask a clarifying question or request more detail, and the AI will remember the context. This multi-turn conversation ability creates a more natural, interactive search experience, allowing deeper exploration of a topic.
- Integrated web links and citations: Google’s AI Mode provides source links so you can verify information or read more about the topic you are searching for. The AI-generated answers are presented in flowing text but include inline citations or a list of sources. The information is backed by verifiable content, and Google has emphasised factual accuracy – if the system isn’t confident in an answer, it will default to showing regular search results instead. This focus on factual reliability helps address concerns about AI “hallucinations” by prioritising trusted sources and showing users where the information is coming from.
- Deep integration with Google’s data ecosystem: A key advantage of AI Mode is how it leverages Google’s enormous data and knowledge base. It doesn’t rely solely on a pre-trained model’s memory; it actively pulls in fresh information from Google’s index, Knowledge Graph (for facts about entities), and even up-to-the-minute news or product info. This means answers can include very current information (something a static model might miss) and factual data like dates, figures, or product details drawn from structured Google data. By contrast, standalone AI chatbots without this integration might give outdated answers if their training data is old.
- Parallel search processing (“Query Fan-Out”): When you submit a question in AI Mode, Google’s system will often break it into sub-queries and search for each in parallel. For example, a question comparing two products might spawn separate searches about each product’s specs, user reviews, pricing, etc. The AI then combines all of those results into one answer. This parallel processing allows more breadth and depth in the response than a single traditional search could provide.
With these capabilities, Google’s AI Mode is poised to change how users interact with search, especially for in-depth inquiries. Next, let’s compare how this new mode stacks up against other AI-powered search tools available today.
Google AI Mode vs. other AI-powered search tools
Google is not the only player integrating AI into search. Competing offerings like Perplexity AI and OpenAI’s ChatGPT (among others) also provide AI-driven search or Q&A experiences. However, each takes a different approach.
Google AI Mode vs. Perplexity AI
Perplexity AI is a newer AI-powered search engine that, like Google’s AI Mode, answers questions by fetching information from the web and then summarising it with an AI model. Perplexity has gained a niche following for its clean interface and strong focus on citations. How does it differ from Google’s AI Mode?
- Independence and integration: Perplexity is an independent platform, not a general-purpose search engine with its own vast index like Google. It relies on querying the web and then uses an AI (such as GPT-3.5 or GPT-4) to formulate an answer. The key difference is integration with data systems: Google’s AI Mode benefits from Google’s internal data (knowledge graph, etc.) and infrastructure, potentially giving it a broader and deeper pool of information to draw from. Perplexity, being separate, doesn’t have a proprietary index on the scale of Google’s, so it’s limited to what it can fetch via search and any indexed sources it has.
- Real-time information: Perplexity does fetch information in real time (that’s one of its selling points – it’s not limited by a training cutoff). In practice, Google AI Mode and Perplexity both can provide up-to-date info, but Google’s integration means it can also pull from live updates (news, etc.) seamlessly. Perplexity will show you what sources it found and often includes the time or date of those sources. Google will similarly include fresh sources and even say when it’s using real-time info. Both are strong in freshness, but Google might have an edge for truly live data (e.g. Google can directly incorporate something from minutes ago if it’s indexed or in its news feed).
- User base and access: Perplexity is available to anyone for free (with some limits) and has a premium version for more advanced GPT-4 answers. Google’s AI Mode, at least in early 2025, is restricted to invited users or Google One subscribers with AI features. Over time, Google will likely roll it out more broadly.
Strengths & weaknesses: Google AI Mode’s strength against Perplexity is the combination of breadth and depth – it can answer more complex questions by drawing on more sources and using better reasoning, all integrated in one place. Perplexity’s strength is being lean and focused: it often gives very concise answers with minimal fluff and clearly shows sources, which some users (especially researchers) appreciate. However, users have to go to a separate site or app to use Perplexity, whereas Google’s AI Mode is in a place where billions of searches are already happening. Overall, Perplexity pioneered the kind of experience that Google is now building natively, but Google’s version could eclipse it by virtue of superior data integration and user convenience.
Google AI Mode vs. ChatGPT
ChatGPT, developed by OpenAI, isn’t a search engine, but it is a prominent AI tool often compared in this space because it answers questions in a conversational way. It’s important to clarify the context: ChatGPT (the default free version) does not have direct access to live web information. Still, many people use ChatGPT as an information tool, so how does Google’s AI Mode differ?
- Data sources: Google AI Mode pulls from the live web and Google’s index every time you ask a question. ChatGPT’s default knowledge, on the other hand, comes from its training data (which, as of March 2025, includes data up to around October 2023, with limited knowledge of more recent events unless using an update or browsing). This means out-of-the-box ChatGPT can’t reliably handle queries about very recent events or dynamic information (unless you’re using the paid version of course).
- Purpose and usage: ChatGPT is a general AI assistant – you can ask it to write code, draft emails, brainstorm ideas, educate you on a subject, etc., all in a conversational flow. Google’s AI Mode is narrower in purpose: it’s meant to enhance search. So while it can also handle coding questions or explanations, it doesn’t for example directly write a long essay unless that’s part of answering your query. ChatGPT often excels at creative tasks or open-ended discussions that go beyond factual Q&A. If you asked ChatGPT to write a short story or solve a puzzle, it would do so from its trained knowledge. Google’s AI Mode might not even engage with a prompt that isn’t essentially a search query. Thus, ChatGPT’s strength is its versatility and depth in pure conversation (with no requirement of citing sources), whereas Google’s AI Mode focuses on being an accurate research tool embedded in search results.
- Citation and trustworthiness: By design, ChatGPT does not provide citations for its answers, and it can sometimes “hallucinate” facts or sources, which is problematic if you need to verify information. Google’s AI Mode always ties back to sources and will avoid answering if it can’t ensure accuracy. For someone looking for an answer they can trust or use in research, AI Mode’s approach is more transparent. ChatGPT is great for quick explanations or drafting, but if a user needs to double-check facts, they have to manually ask for sources or use the browsing tool. In contrast, Google AI Mode includes the links up front, making it easier to trust (or at least verify) the response.
- Model capabilities: ChatGPT (especially GPT-4 version) is extremely powerful in reasoning and language, and in some contexts it might produce a more detailed or eloquent answer than Google’s AI Mode. However, ChatGPT’s weakness is it might not know the latest specifics or data points post its training cutoff. Google’s model in AI Mode is also highly capable and is specifically tuned for providing “high-quality responses” in search.
- Accessibility: ChatGPT is accessed via OpenAI’s website (or API) and requires an account sign-up, with the GPT-4 version paywalled under ChatGPT Plus. Google’s AI Mode, once fully launched, will be accessible to anyone on Google Search for free. That is a huge difference in potential reach. ChatGPT’s interface (the free version) is purely a chat with no extra web content, while Google’s AI Mode lives alongside the web content it’s drawing from.
Strengths & weaknesses: Google’s AI Mode is strongest where ChatGPT is weak: real-time factual queries with need for source attribution. It provides an answer you can cite or trust to be up to date. ChatGPT’s strength is in open-domain creativity and instructive dialogue – it’s often more flexible in what you can ask. For an SEO expert or researcher, Google AI Mode might be the preferred tool for gathering information with confidence in the source; ChatGPT might be what you use to brainstorm how to use that information or to generate content from it. One could imagine using both: e.g., ask Google AI Mode for the latest stats or details on a topic (with sources), then use ChatGPT to help craft a report or article around that info. Another point: ChatGPT, being model-based, sometimes injects more of a conversational filler and can occasionally deviate. Google AI Mode, guided by actual search results, is more likely to stick to the point. In summary, ChatGPT is a broad AI assistant with knowledge (albeit time-limited), whereas Google’s AI Mode is an AI-enhanced search specialist grounded in live data. Each has their place, but for the specific job of answering search queries with current info, AI Mode is built to excel.
Impact of AI Mode on search behavior
The introduction of AI Mode in Google Search has significant implications for user behaviour and how people interact with search engines:
- Fewer clicks, more instant answers: One immediate effect is a potential reduction in clicks to external websites. When the AI Mode provides a comprehensive answer on the search results page, users may feel less need to click through multiple links. For example, if someone asks a detailed question and the AI summary fully answers it, that user might never visit the sites that provided the information. This trend began with featured snippets, but AI Mode takes it to a new level by answering much more complex queries directly. For users, this can be a time-saver – they get what they need faster. For businesses however, this could lead to a drop in website traffic and fewer on-site conversions.
- Longer, more conversational queries: Users may start phrasing their searches in a more natural language and detailed way. Instead of typing a few keywords, users might pose a full question or even multiple questions at once, knowing that the AI will parse and answer them in one go. Over time, people could grow more comfortable “talking” to search like they would to a human expert. This will naturally lead to an increased number of long-tail searches, something we’re seeing throughout AI search and which should be incorporated into your SEO strategy.
- Continued need for traditional search: It’s worth noting that not every search will use AI Mode. Simpler or navigational queries (like “Facebook login” or “weather tomorrow”) might still be served best by a quick snippet or a link. Google has signalled that if the AI isn’t confident, it will fall back to regular results. Users will likely learn when AI Mode is most helpful (e.g., when answering “big” questions) versus when it’s not necessary. Also, some users might not trust the AI answer fully and will click sources to verify or see more. So while behaviour is shifting, it’s not a complete replacement of all search habits – rather, it adds a new mode for certain kinds of informational needs.
Mobile and voice implications: As search becomes more conversational, voice search is likely to become much more popular. AI Mode’s development might bleed into how Google Assistant or mobile voice queries are answered (more conversationally, with summarised info). If AI Mode makes it easier to get a direct answer, people might be more inclined to ask their phones a question out loud and trust the spoken response.
Google AI Mode: summary
In summary, AI Mode is changing search behavior by making search more of a dialogue and less of a directory. It is important that we place additional focus on conversational search within SEO, and that we optimise content for voice search, long-tail keywords, and individual entities – but we need to do so whilst making sure we don’t ignore traditional search. Google may have seen a large drop in their market share in recent months thanks to the introduction of other AI powered search tools, but they may just start pulling that traffic back thanks to the launch of AI Mode. We’ll keep an eye on these developments, and will let you know when Google AI Mode is ready for the general public.
In the meantime, if you’re concerned about search performance in this new era of AI and would like to make sure your website is optimised for AI search, give us a call – we would love to hear from you.
21.03.25Article by: Aimee, Head of Data & Innovation
Notifications