Web design is an area I am familiar with. However, it’s the fine detail of web design that makes a website special, and the less obvious details are often the most crucial.
Officially I am a web developer, here in the fine city of Bristol, so an appreciation of web design is part of my job. I also design sites occasionally and make creative calls on others’ designs.
Even so, there is nothing more annoying for a web designer than for a web developer to build a site and ignore some of their design aspects due to tunnel vision whilst building the site.
I am definitely guilty of this and therefore one of my aims for 2021 is to undertake some training in the world of web design. I am going to be kinder to my fellow designers!
I will be looking to undertake some training, follow some tutorials and also read up on the subject more regularly.
I will undertake my training and inspiration from a number of sources:
– Creative Bloq – These guys have a good blog detailing all the relevant trends for this year and also a huge amount of useful information.
– Web Designer Depot – Having briefly looked at this site before it has been something I have wanted to explore for a while.
– CodeCademy – I used CodeCademy to learn to code so it makes sense to use some of their tutorials to widen my knowledge of web design.
Another impact of a website’s design is its impact on search engines. SEO expert Neil Patel states the following:
Good design solves problems, achieves results, and communicates a message effectively.
A good design is one thing, but if you can marry up SEO and a good user experience, then more people will view your site, giving you more business.
In addition to this I will continue my study of sustainable web design which I speak about in this post.
I am not trying to become a bona fide web designer, however a deeper understanding of the basics of web design are essential for my continuing development.
As the web expands and the world begins, reluctantly, to act on climate change I feel this subject is of ever more increasing importance.
Public sector service design specialists chosen by NHS Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group (CCG) to help support parents and carers of children with special or additional needs.
Government service design specialist, Mace & Menter, has won a competitive tender to work with the NHS on a series of projects to adapt and innovate health services in the South West.
The service design specialists will support Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group’s ongoing drive to design more effective and inclusive services around the needs of people in the region.
“We needed a partner with deep experience in service design and user research to bring to life human-centred design, and to help us understand how we can apply that in the wider health and care system. We wanted someone who could help us benchmark our skills and upskill the team,” says Ben Carlson-Davies, Insights and Engagement Manager, Bristol, North Somerset & South Gloucestershire CCG.
He adds: “Mace & Menter stood out as the strongest candidate with lots of experience in working with public sector teams. They also really took the time to understand the business needs, and actively challenged us about our own capabilities and where we want to be in the future.”
The Mace & Menter team will initially run research and digital concepting work for the CCG, and North Somerset Council to help them improve the Local Offer website for parents and carers with children with special or additional needs and disabilities.
Working in partnership with the CCG, North Somerset Council and North Somerset Parent Carers Working Together, this research will aim to better understand the current needs of parents and carers when using the Local Offer website. Alongside the research, Mace & Menter will be showing ways the service could be improved through concepts, storyboards and prototypes.
Sam Menter, Co-founder and Managing Director of Mace & Menter, says: “Our research project will ultimately feed into a business case for development and improvements to the existing services across the South West region. The first phase will help increase communication, awareness and information available to parents and carers in North Somerset.
“We have extensive experience running public sector service design projects, upskilling internal teams and embedding a people-centred mindset. Our combined experience of design for services, design and the built environment make us a great fit for the NHS and local government.”
Rob Greenfield is an environmental campaigner, activist and adventurer.
Rob undertakes projects and adventures that highlight environmental issues and provides advice on how to lead a more sustainable life. The campaigns include Trash Me (wearing all the trash of a typical American for a month) and also growing and foraging all of his food for one whole year.
He is a keen blogger so the web design had to put a focus on this. Therefore the Blog page is clearly laid out and cleanly designed, which was one of the main objectives of this web development project.
In terms of web development, this was a custom build from scratch using my own base theme. This allows me to have complete control of the development and future updates.
I undertook all the web design and development aspects of the project in order to best showcase Rob’s work. The site is a custom WordPress build, which makes updating information and adding posts, videos and projects extremely simple.
This site runs purely on renewable energy. The hosting is through Green Geeks, a 300% green hosting platform.
Using WordPress as the Content Management System (CMS), I was able to design and build this website with the end user in mind. I used Advanced Custom Fields (ACF) in order to make the site completely manageable by the client with just a few clicks.
The talented creatives at Bristol designers Phoenix Wharf have once again taken GOLD for Best Hospitality Project at the London Design Awards, taking the top spot for the second year in a row. On both occasions, the winning project has been for a South-West client, shining a welcome light on the region’s buzzing hospitality industry at both a national and international level, with the London Design Awards representing the UK arm of the world’s largest network of design award programmes, which has recognised outstanding projects from over 7,500 brands and 2,500 studios since its 2010 inception by organisers DrivenXDesign. The awards run annually in New York, Shanghai, Sydney and Hong Kong, as well as London.
Phoenix’s Wharf’s 2020 winning project was its design for an ethical, accessible, community-oriented supermarket – The Bristol Loaf – in the city’s Bedminster area, celebrating the best local produce and ingredients by bringing together a café with retail offers including its own bakery, cheeses from Two Belly, new wine offer The Bristol Vine and fruit and veg from Hugo’s Greengrocer.
In 2019, the designers took GOLD for The Yeo Valley Café, taking the Somerset-based business – also the UK’s leading organic dairy brand – to London for the first time in the form of a two-storey café, shop and workspace on Queensway in the west of the city.
‘What these awards highlight is the great entrepreneurialism of the South-West in the hospitality field’, Chris Gwyther, Founder of Phoenix Wharf, commented. ‘We love working with operators who have both fresh ideas and a real vision. Neither project had the highest budget in the world, so it just goes to show that you don’t have to be in the luxury market to make an impact and a difference. You just have to know your target audience.’
‘When it comes to design’, commented Phoenix Wharf Associate Creative Director Emma Carter, who led both projects to fruition, ‘Bristol can now compete with any city in the country. What’s also notable about these projects is what a great advocate the South-West is for boundary-pushing sustainable design, with both projects featuring re-purposed materials wherever possible, and offering healthy, organic and sustainable food and drink with true community appeal.’
About Phoenix Wharf:
Phoenix Wharf is an interior design and branding agency specialising in hospitality and retail. Founded in Bristol in 2015 and independently owned, the consultancy brings ‘substance with soul’ to its clients, from start-ups to established heritage brands, local, national or international, including Space NK, The National Trust, Yeo Valley, Ensemble, Craghoppers, The Gro Company, Gill Marine, Private Room and Gymshark. Along with sister creative companies Ignition (exhibitions, events and experiences) and Caroline (strategic communications), Phoenix Wharf forms part of Istoria Group.
Visit:
www.phoenix-wharf.com
www.istoriagroup.com
iO Academy is on a mission to help to address the gender imbalance in the tech industry, and give people the training they need for a career they’ll love.
Based in the South West, iO Academy is tackling this head on with a rebrand that speaks to their core values of inclusivity and accessibility. Working with Bristol-based creative agency, Fiasco Design, they’ve created a brand that reflects their ambitions of creating a more diverse and inclusive industry, bringing about meaningful change.

It’s no great secret that there is a representation gap for women in tech. More inclusive career pathways in the technology industry have been the focus of various initiatives, such as Tech Talent Charter, Code First Girls, and Tech She Can, along with the Department for Digital, Culture, Media & Sport’s Digital Skills Innovation Fund and the Academy’s own Diversitech Fund.
Over a quarter of women students say that they are put off a career in technology as it’s too dominated by men. (PWC)
The UK economy would benefit from an extra £2.6 billion each year if the number of women working in tech is increased.
83% of millennial British women stated that they actively seek out employers with a strong record on diversity, equality and inclusion. (PWC)
Women account for 50% of the UK working age population but only 16% of IT professionals are women. (BCS)

iO Academy is an award-winning coding bootcamp based in the South West. In 2015 it was set up by healthtech company Mayden – not initially as a business, but as a way to solve a problem. Like so many tech companies around the UK, they needed more developers to sustain their own growth. So a team of Mayden developers designed a programme that would train people with no coding experience to be industry-ready developers in just 16 weeks. Their direct tech experience led them to build a course with a new approach; one that gave students the up to date and practical skills that were needed most. A course that anyone, regardless of their gender, ethnicity or background, could come out of as the sort of developer that tech companies want to hire.
After five years in business, it was time to look at themselves and uncover the ingredients which would make them an innovative, purpose-driven brand.
The Academy reached out to Fiasco Design at the start of 2020 with a view to repositioning the company, reflecting their own growth from an idea to solve a talent shortage, to a company with an international reputation. The aim was for a fresh, future-proof identity that would appeal to a diverse range of prospective students and break down perceptions about the tech industry.
With graduates working in tech companies from Bath to Berlin, a 50:50 ratio of men and women trainers, and a strong work ethic towards diversifying the industry and creating an environment that facilitates opportunities for all, Fiasco Design and Mayden Academy embarked on a full strategic review of the current branding; assessing their DNA and defining their core values and company proposition.
Through a number of workshops conducted by Fiasco and Mayden, a new brand name was formed; iO Academy. On the one hand it’s a clear nod to coding language – IO is shorthand for input/output in computer programming. On the other it’s also the name of one of Jupiter’s moons, which seemed a good metaphor for the brand’s innovative, future-focussed outlook.

Margaret Davidson, Business Development and Marketing Manager at iO says, “Fiasco saw right to the heart of who we are as a brand and came up with a visual identity to represent us which we would never have thought of ourselves. In particular, what we wanted was to become more attractive and accessible to a wider range of people, with a core focus on diversity and inclusivity. Working as part of a new niche sector within a wider industry that often seems intimidating, this was a challenge. Fiasco came up with an approach where we now feel confident that an underpinning of inspiring inclusivity will be clear in everything we do, and help us to be part of bringing meaningful change.”
With the name and proposition came a new visual expression for the brand. The visual language is designed to reflect exploration, harnessing imagination and working towards a better future. The graphic shapes give a sense of wayfinding, collecting badges and new skills following a creative pathway. Verbally the tone is positive, ambitious and empowering, and speaks to the curious and willing.

Working with Belgium-based illustrator Soren Selleslagh, the team created a suite of illustrations to depict aspects of the student journey across the course and into their new careers. Soren’s human-centred approach evokes joy and empowerment through positive representation of all types of people. With a devoted outlook to making meaningful illustrations, this partnership gave the brand identity the visual storytelling elements that demonstrate openness and inclusivity.
Ben Steers, Creative Director at Fiasco Design says about the project: “It’s been fantastic to work with the team at iO and help them towards realising their vision of leveling the playing field within the tech industry by creating a fairer, more diverse community of developers”

SAA is the world’s biggest art community, with over 38,000 active members. As well as providing quality art products, SAA offers inspiration, information and advice to its members. You can find out more about the SAA here https://www.saa.co.uk/
SAA has appointed Element78 as their digital partner to re-platform their current ecommerce website to a brand-new Umbraco and Ucommerce solution.
Mel Sallis, Group Marketing Director at SAA, said:
“We were impressed with Element78’s experience in building complex ecommerce & web solutions, as well as their comprehensive discovery methodology. They made us feel confident in their approach, and we look forward to working with them.”
Iain Rhodes, Managing Director at Element78, said:
“This is an exciting project for ourselves and SAA. We are looking forward to getting to know their world through a full discovery and redesign phase over the next month, which will then lead into a full development phase.”
Following 3 years of meteoric growth, going from kitchen start-up to over £2.5 Million in expected retail sales, ‘Optimal health’ pioneers Hunter & Gather appointed Noughts & Ones to bring their new brand identity, packaging design and innovative unsweetened sauce products to life by delivering a new Shopify store.
Noughts & Ones delivered bespoke Shopify theme designs that incorporated a number of tailored technical integrations including ReCharge Pro subscription functionality, Gorgias customer support and LoyaltyLion rewards.
“This newly evolved design enables us to grow as a brand by being really stand out, bold, and clearly communicating our aim of “Providing You The Tools to Thrive” through products that are always free from refined sugars, grains, and Inflammatory oils!” – Amy Moring, Co-founder
The first 14 days have seen an immediate impact with:
👍52% increase in online store sales
👍5.87% average Conversion Rate (3.34% above industry average)
👍3.2% increase in AOV (Average Order Value)
In addition to the new Shopify store, Noughts & Ones are delivering data-driven development as part of an ongoing strategic partnership to ensure that Hunter & Gather continue to grow their D2C offering and provide their customers with the tools to thrive.
Discover more from Noughts & Ones here 👉 noughtsandones.com
We are pleased to announce the acquisition of Microserve, a Bristol-based Drupal development company specializing in cutting-edge website design-and-build projects, UX, strategy and website support and maintenance.
The acquisition of Microserve further bolsters Investis Digital’s ability to deliver on the company’s proprietary Connected Content™ approach, which relies on building and running intelligent websites and digital experiences that are rapidly deployed and strategically measured, all of which is underpinned by its secure Connect.ID technology.
Don Scales, Global CEO of Investis Digital, said, “As we continue to see an unprecedented rate of engagement online, embracing a digital-first world is paramount to driving business performance. This acquisition reflects our commitment to our clients to deliver against our 24/7 service model and to help them communicate the messages that matter most”.
Microserve is composed of 24 employees and has developed an exceptional reputation for developing robust digital solutions. Its team of accredited Drupal developers is one of the biggest in the U.K.
“We are so pleased to be joining the Investis Digital family, especially during a great period of growth”, said Dan McNamara, Managing Director, Microserve. “The opportunity to work alongside great talent, access a wider client base and use our technical skills to accelerate the Investis Digital vision makes this partnership the right choice. We’re also looking forward to offering our existing clients a greater breadth of services and strengthening our key relationships”
Like Investis Digital, Microserve has a strong client base, ranging from global blue-chip companies to charities, NGOs, local government and more. This portfolio of clients will add to Investis Digital’s own roster of ambitious clients, including ASOS, Anglo American, Rolls-Royce, Ocado, Heineken, Vodafone and more.
Following the transaction, the Microserve team will serve as an additional footprint in the U.K. and will continue to be based in Bristol. Dan McNamara, current Managing Director of Microserve, will take on a Business Director role leading the integration of Microserve into the Investis Digital business. He will be reporting into Adrian Goodliffe, Senior Managing Director, Europe.
Financial details of the transaction were not disclosed.
In the short video below, we share an example of a virtual underground station designed to replicate a real-world experience. As you will see, the possibilities are almost limitless. We can design a fully immersive virtual experience, unique to your brand.
Within the tour, multiple features are shown that allow your brand to communicate core messages and keep your attendees engaged throughout their virtual journey.
If you would like to explore the full tour, amongst other virtual experiences, please contact [email protected] to request an interactive demonstration.
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We anticipate the future to be a hybrid model offering both physical in-person exhibits and events, as well as virtual versions. These dual online and in-person meetings require having a platform that can complement both.
Intelligent design is at the heart of everything we do. We balance strategy with creativity to create beautiful branded environments & communications. It simply means the thinking comes before the doing, every time.
Phoenix Wharf, the Bristol-based interior design and branding agency specialising in hospitality and retail, has announced the completion of a new scheme for innovative bakery business The Bristol Loaf, who, together with other local artisanal partners, has launched a new community foodie hub in Bedminster, in the south of the city.
The Bristol Loaf was initially set up in 2017 by entrepreneur Gary Derham, whose background includes working for local hospitality operator The Assemblies. The Bristol Loaf ‘s first outlet was a single-unit bakery and café in the Redfield area, before expanding into a second unit and becoming a successful, high-end, artisanal bakery products supplier to many other local businesses, with a retail and wholesale product range that includes sourdough bread and great-looking pastries. ‘The first bite is with the eyes’ remains a founding credo of the business. The retail arm of The Bristol Loaf also built a reputation for serving outstanding coffee.
The ongoing success of the Redfield site led to the expansion into additional premises, taking the opportunity to re-locate the business’s baking operations at the same time, with the original Redfield site remaining open as a café. The new venue will also host an expanded food and drink offer, sourced not only from The Bristol Loaf, but from a number of other specialist operators, effectively creating a mini foodie hub for Bristol. Located on Bedminster Parade, the café-store sits within Engine House Developments, a boutique, mixed-use development, taking up the entirety of the site’s ground floor, with 240 sq m front-of-house space and 90 sq m back-of-house.
‘The vision for the new undertaking’ Phoenix Wharf Associate Creative Director Emma Carter commented, ‘is an ethical supermarket that is accessible to all, where customers feel very welcome to spend time and relax.’
The Bristol Loaf will be retailing its own takeaway bakery produce in the space, as well as offering café customers a menu that includes coffee and pastries and a deli offer encompassing soups and sandwiches, quiches and salads, plus drinks such as smoothies and kombucha. All the produce will be locally-sourced and all dishes made from scratch on-site. Local operator Hugo’s Greengrocer is taking a 25 sq m space within the offer and there will be two other specialist producers present: The Bristol Loaf’s new sister brand, wine specialist The Bristol Vine, and local cheesemonger Two Belly.
Design Brief
The brief for the new site was to create a community foodie hub that widened The Bristol Loaf’s offer but was still visibly linked to the original venue. The business’s commitment to sustainability meant initiatives such as using heat generated by the kitchen ovens to heat the whole space, with the smell of freshly-baked bread also filling the air. A fully-digitised order system will prevent any paper wastage, whilst the timber from former baker’s tables from The Bristol Loaf’s first premises has also been sanded back to minimise signs of wear and tear before being re-constructed as tables for the new venue’s café.
‘For the interior look and feel, the client asked for planting to be a really stand-out, nature-inspired element, building on the presence of plants in the original Redfield site’, Emma Carter commented. ‘The materials palette is both rustic and tactile and includes white tiling and the extensive use of solid ash timber for shelving, corridors and even ceiling panels, alongside brick and raw, exposed concrete, ensuring the overall aesthetic is the antithesis of a slick, super-polished look.’
The café area includes 58 covers in total: 44 at the tables and 14 at perch/bar seating along the scheme’s full-height storefront glazing, with a wooden ledge counter and upcycled stools. The tables are in a variety of 2- and 4-seater arrangements, coming together easily to cater for larger groups. Bi-folding windows along the glazed wall enable the site to have evening opening presence onto the street front, whilst signage and branding is mostly hand-scripted and low key, allowing the company’s products to do the talking.
Visitor Journey
As visitors enter, they’re greeted by a floor-to-ceiling bread display, so that the bakery offer is clearly communicated. The entrance area is glazed and open with plenty of room for buggy-parking. The planting is visually-dominant from the get-go. ‘We blacked out the 4.1m high ceiling’, Emma Carter explained, ‘and created troughs almost a metre down, clad in ash timber slats and travelling the whole ceiling perimeter, housing a number of large, trailing plants. The troughs also conceal the electrical cabling, whilst criss-cross wiring creates structural support for the irrigation system.’
Immediately to the left is the Hugo’s Greengrocer store, followed by the main café counter service area, with the café itself taking up the rest of the open space. The two additional offers are The Bristol Vine, which includes a wine-tasting station, featuring all colours of wine, along with expert reviews and guidance and cheesemonger Two Belly, offering a curated selection of cheeses and suggested beers to accompany them, both of which are located against the rear wall.
The bakery area includes a takeaway sales area; a central freestanding bread display behind the counter; a pastries area for customers to help themselves en route to the till; a chiller for the display of the deli café food offer; a hot-food area under heat lamps; a 3.5m coffee station with ample space around it for collecting drinks and the till area. Care has been taken to avoid pinch points for kitchen staff, waiting staff and customers collecting coffee, whilst at the same time separately zoning out the kitchen, counter and bakers’ spaces.
Lighting over the café seating area features clustered paper lanterns to create a soft and homely feel, whilst feature lighting over the counters is in the form of reconditioned factory pendants, offering a soft, lower level glow above the service and coffee counter areas. Flooring is an existing concrete-look tiling, which, where damaged, has been additionally concrete-screeded to ensure a safe overall level. All the counters are clad in white tiling apart from the rear counter, which is made up of wooden slats.
The back of house area includes large-scale fridges, loaders, ovens, mixing areas and shaping tables and is out of sight of customers, although some areas of prep are visible front of house to provide an element of theatre, for bread shaping, for example and lunch prep.
‘The whole design process has been a joy’, Gary Derham commented. ‘Emma from Phoenix Wharf really understood our company’s ethos and has been able to turn our ideas and vision for the space into something practical and very beautiful.’
Photography credit: Franklin & Franklin
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