Mr B & Friends has created a vibrant brand transformation for two South West hospital charities as they merge into one.
The agency developed a brand positioning to strengthen the appeal of two charities as they combine under the new name of Bristol & Weston Hospitals Charity. Formerly separated as Above & Beyond and Weston Area Charitable Trust, the charity will now support all 10 sites within University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) beyond what the NHS is able to provide.
The distinctive new identity will provide a platform to launch the unified charity, engaging both new and existing supporters. Built from an organising thought of ‘Do great things’, the new brand shows the huge potential of the merger. The logo’s sunburst acts as a visual metaphor for the work the charity does. It’s the joy they deliver, the mark they make and the spark they ignite. It radiates the positivity synonymous with the team’s approach to fundraising, creating a truly single-minded beacon for their brand. A playful, punchy tone of voice instils a dynamic sense of personality, resulting in an identity that’s hard to ignore.
In addition to the strategy and identity work, full brand guidelines have been provided for ongoing consistency, while Mr B & Friends has worked with the charity team to develop a range of assets, from on-site shop posters to website visuals.
The charity funds the little things that make a big difference and work with the Trust to provide healing environments and spaces which provide dignity, privacy and empathy. They also fund world-class technology, treatments, knowledge and medical research and champion equitable access for all patients.
Simon Barbato, CEO of Mr B & Friends said: “From the first conversation we had with the team at Bristol & Weston Hospitals Charity we could see the passion and dedication they brought to the organisation. We’re delighted that we’ve been able to use our brand expertise to translate their vision into a striking new identity that will raise awareness of the charity and enable them to further its fundraising abilities.”
Paul Kearney, chief executive of Bristol & Weston Hospitals Charity, said: “This is a really exciting opportunity and we wanted a new identity that radiates positivity and has a clear name to represent and reflect this partnership as we move forward.
“Mr B & Friends has really embraced our cause and this new look and we’re looking forward to being a bold, positive and energetic force across Bristol and Weston.”
For more information about Bristol & Weston Hospitals Charity, visit bwhospitalscharity.org.uk
Life has changed immeasurably in the past fifteen months. Social distancing, self-isolation, and WFH are now part of our everyday vocabulary. Physical barriers were put up between us and our friends and family members. The same is true between brands and consumers.
However, as restrictions are loosened, these physical barriers will eventually come down. In a Post-Pandemic world, what legacy will COVID-19 leave for brands, and what newly adopted trends and ways of communicating should stay with us?
Physical Connection – a balancing act
Research suggests that over the course of the pandemic we have leapt 10 years into the future in terms of e-commerce penetration. This has accelerated a decrease in personal interaction with retailers and experiences. Physical connections have been slowly diminishing for decades, as tech-led startups compete with high street brands. From banking to beds, consumers have benefited from the increased choice and embraced the added online convenience. The suggestion being that the death of the high street is inevitable.
However, the jury is still out on the right balance between virtual and physical connections. Just as the pandemic enters its second year in the UK, Amazon launched its first physical UK store (cashless and packed with technology). Tesla – arguably the most future-forward car brand in the world – also places value in physical shopping centre outlets in the heart of towns and cities. Brands venturing offline have one thing in common – they see the move offline as establishing a new touchpoint for the brand as part of an overall ecosystem and to create memorable brand experiences.
‘Phygital’ is a term gaining traction meaning that consumers may be able to have it both ways — online and offline can live together to create more holistic brand experiences. UK-based furniture company Made.com continues to open physical shops that have the look, feel, and product assortment of their online persona.
Some sensory experiences just can’t be duplicated online, such as smelling the coffee, being able to browse to feel a fabric and see quality, or even engaging with a salesperson. Retailers should be thinking of ways to highlight the sensory and personal aspects of offline shopping even after lockdowns are eased.
Brands should remember that once consumers are offered convenience, there’s no going back. If last week they were able to shop online and pick up their order, then they might be unsatisfied if they have to resort to the old method of simply browsing the aisles.
Togetherness – tapping into consumers’ needs
Togetherness and inclusivity have become themes for consumer engagement during the Pandemic. Brands that successfully communicated, “We’re With You,” were able to tap into consumers’ need for comfort in a time of stress. Brands that reinforced this message with positive actions were the most successful.
Aldi developed an ad campaign designed to curb “panic buying.” Their reassuring tone of voice emphasising high quality, low prices and a focus on supporting their own workers as well as local charities has earned them a 10% increase in sales.
Deliveroo made positive gains when they provided 500,000 free meals to NHS workers and those most vulnerable who were unable to leave their homes. They also partnered with VISA to offer financial packages and advice to new restaurants looking to convert to delivery-only.
According to YouGov Plc, 79% of people say that they are more likely to buy from companies that have responded well to the crisis. Brands’ handling of the pandemic will affect how consumers see them and ultimately where they spend their money.
Realness – being refreshingly honest
During the pandemic we all had to adapt to new ways of communicating with each other via digital screens. Seeing our friends and colleagues’ kitchens or spare rooms; being interrupted by kids and cats all helped establish a new level of intimacy to our daily interactions. This also manifested itself in brand communications.
If you didn’t have your Ad ‘in the can’ you had to look for new ways to communicate your message in an ad-hoc way. The result was often lo-fi, socially-distanced campaigns that embraced the realness of the situation – both a practical response but also a human one to which we could all relate. Good examples are: “Nan’s Long Distance Roast Lamb,” from Tesco’s’ Food Love Stories campaign (via BBH) or, “We’ll get through this,” from Maltesers’ Isolation Life (from BBDO).
This blurred the lines even further between brand-generated content and influencer content, opening up opportunities for communication concepts that used hashtags and visual mnemonics to strengthen brand recognition and attribution. Zoom-style ads may get tired. But the fact remains, that the pandemic taught us that brands can embrace a more intimate and real style to tell refreshingly honest and compelling stories.
Convenience – a point of entry for survival
Through lockdown many of our freedoms and conveniences have been curbed. It’s not as easy to simply pop to the shop and grab ingredients for dinner. With this in mind many retailers were forced to reappraise how to provide more convenience and alternative ways to shop.
An Adobe and YouGov study found that 74% of retailers have changed their products and services in 2020 as a result of the pandemic – and that many of the changes would be permanent. 26% of retailers had introduced new digital and e-commerce services in response to demand.
Retailers have extended delivery slots, added click and collect services, or made temporary shifts to full online retailing. Brands that have adapted to support changing consumer needs and habits during this time of uncertainty have strengthened both their relationships and their reputations.
As we begin to relax strict lockdowns (hopefully for good), brands will need to consider how to re-establish physical connections with consumers. How do we embrace the convenience we have grown accustomed to and carry forward a more authentic and inclusive tone to messaging that helped carry us through this last year? Each of these things present strong future opportunities for those nimble and visionary enough to embrace new models.
By Shannon Osment, Director of Accounts and Pete Hawkins, Creative Director Chase Design Group UK
Chase Design Group ( www.chasedesigngroup.com) is a creative agency with offices in Los Angeles, New York, Chicago and the UK handling brand strategy, identity development, package design and retail environments for clients including Procter & Gamble, PepsiCo, Nestlé, Campbell Soup Company and Pfizer.
Cytel, the world’s largest provider of statistical software and advanced analytics for clinical trial design, has appointed AgencyUK to lead the strategy and roll-out of Solara, the next generation in statistical and predictive trial design and selection software. This trial strategy platform combines massive cloud computing with Cytel algorithms to dramatically expand available design options for confident selection of the optimal design. Unifying statistical design and clinical strategy to improve clinical development productivity, Solara helps teams control uncertainty by simulating millions of design options in minutes; minimizes costs by ensuring teams find opportunities to shorten trial duration; accelerates speed to market (10-20% faster) and benefits the patients sooner.
The technology is such an advancement for the sector, that the Cytel board are investing heavily in its rollout, which includes a significant marketing effort led by Rebecca Grimm (Vice President, Marketing), Cytel and the team at AgencyUK.
“Solara is a real first for our industry, and we’re already active with live customers and their case studies which are starting to emerge. We appointed AgencyUK based on their sector experience, proven test and learn methodology as well as their passionately creative team. In partnership with AgencyUK, we’re looking forward to seeing the rollout expand globally over the coming months” says Rebecca Grimm, VP Marketing, Cytel.
“Our team has been working with pharma, biotech and clinical research organisations since 2008, and it’s always exciting to be at the forefront of new technology that can change how an industry operates forever. We’ve been developing the Solara brand and proposition alongside the go-to-market strategy. Digital media plays a vital role in its successful adoption by big pharma teams and biotech leaders alike, and we’re looking forward to its global roll-out over the coming months” says Sammy Mansourpour, Managing Director, AgencyUK.
Bath-based brand design agency, Touchpoint Design has relaunched with a new name, The Co-Foundry, and a new offering – geared towards helping creative and tech, founder-led businesses with their branding.
The rebrand that sees the agency, originally founded in 2014, become The Co-Foundry, reflects its mission to work collaboratively with founders, bringing in specialist co-creators such as designers, photographers, animators and copywriters, according to specific project needs.
Owner, Sue Bush has developed a process that empowers client teams to be part of the strategic discovery phase, as well as the creative process. She is a firm believer in co-creation, “Ideas can come from anyone, and are not just the preserve of the design team. Brand identity design can, to a large degree, be democratic – not ‘design by committee’ but more, ‘winning ideas by group spark’.”
Having been at the helm of two agencies, Sue feels well placed to help solve the brand challenges tech and creative firms face. She co-owned a Shoreditch design agency when the internet was still in its infancy and then went on to establish her own brand design agency, Touchpoint Design, which harnessed design to the opportunities afforded by tech, “The challenge for tech and creative founders is the same, you strive to make a positive impact but are often too close to your business with too few hours in the day to find the best and most appropriate direction for your branding.”
“I set up The Co-Foundry because I believe there’s a better, more personal and inclusive way to approach branding. We work together with creative and tech founders and their teams to forge unique, purposeful brands, using co-creation and interactive discovery sessions to bring everyone in on the journey.”
The Co-Foundry sees Sue acting as an independent consultant with a team of specialists supporting her. When client needs dictate, she builds out and brings in this bigger team of co-creators to support her, creating a lean, agile and expert offer that’s especially designed to serve the creative and tech sectors.
To launch the new brand, The Co-Foundry has put together a series of short practical guides on how to start building a compelling brand, especially designed for small teams. Download the first instalment here.
Quantock have recently welcomed Werner Zeelie to our line-up. Werner will head up our ongoing client activity, as well as our business development strategies.
Werner is an enthusiastic marketeer with over seventeen years of experience across multiple marketing channels in both the corporate and consumer sectors. He has successfully helped establish and grow leading global brands for clients such CBRE, Unilever, Reckitt, Coca-Cola, Levi’s and IHG.
Originally from South Africa, Werner arrived in the United Kingdom in 2006 to further his international career in marketing, only to find himself now settling in the beautiful Somerset countryside.
Werner comments, “Attracted to Quantock’s creative flair, long-standing heritage, and ever-expanding client base, joining the team was a no-brainer”.
Outside of work, Werner loves to spend time with his children and friends and go for the odd run to keep fit.
This was a really exciting web development project for a record label with a whole lot of history.
Blue Raincoat Music have been representing musicians and releasing music for decades and their back catalogue is a variety of genres and disciplines.
That mix of artists was part of the enjoyment of this project as I ended up listening to a huge range of music – from Laura Marling to Phoebe Bridgers …via Chesney Hawkes.
The Build
The build of this website involved a custom WordPress theme built to display all of their artists from decades past, to the present day.
I used Advanced Custom Fields in order to make the site completely customisable by the client.
The site gives each artist their own page where their videos, music and contact details are all displayed. This required integration with the YouTube and Spotify APIs to deliver the video and audio content.
Animation is subtle throughout the site and includes small transitions on content to make the site feel alive. I also added some animations on the page load so that each page transition feels smooth.
Accessibility
This site also has a particular emphasis on accessibility. Google have increased the importance of accessibility in their algorithm, and rightly so, and this site scores in the mid-to-high nineties on Lighthouse in regards to accessibility.
This means that it is user-friendly and easy to use for site users with any kind of impairment.
In particular, for users with visual impairment, the site is easily navigable using a screen reader. I stuck to some of the base principles of accessible web design, some of which are laid out by the The Accessibility Project, including:
– Titles for navigation and <a> tags
– Image alt tags
– Labelling of Primary and Mobile navigation
– Using appropriate page headers
Bristol’s world-renowned product development agency Kinneir Dufort (KD), has launched a new initiative, XXEquals – the UK’s first majority female team designing products for women across the consumer, industrial and medical markets.
Fuelled by the growing need to design more female-centred products, and to improve the gender balance in the design industry, XXEquals is already working on projects including smart femcare solutions, sustainable period products, voice recognition software, and futures research.
KD has previously developed pioneering women-centred products including a revolutionary breast scanning bed.
Comprising a multi-disciplinary collective of KD experts – 75% of whom are women – XXEquals is pushing for better gender balance across product development, in a move which is set to potentially benefit millions of female consumers worldwide and KD’s global blue chip clients.
The initiative breaks new ground in the product design industry, and is helping to pave the way for young women interested in careers in product and industrial design.
KD’s CEO, Merle Hall, says: “We are incredibly proud to be the first UK consultancy in the product design industry with an arm which pro-actively focuses on products and experiences for women. It feels like there is truly a need to bring more women to the forefront of innovation and product design.
“XXEquals offers female-focused insight and an empathic design approach, resulting in innately intuitive products. We need to develop a deeper consideration of the physiological or psychological differences for female users.
“As an agency with a strong purpose – to design a better world – we feel it is our responsibility to instigate change. We are proof that a better gender balance is possible in the product design industry and we would love to support other businesses driving equality where possible.
“We’re not where we want to be yet, representative of the world around us, but we’re focused on our goals. It’s important to us to remember that men always need to be part of the solution too, so we draw on the brilliant expertise of our male strategists, researchers, designers, engineers and makers, who are well versed in allyship and also very engaged in the initiative.”
Around half of the world’s population is female and women buy 85% of household products, yet data shows only 5% of the product and industrial design industry is female.
With the femtech market predicted to reach $50 billion by 2025 and 93% of women currently buying over-the-counter healthcare products, the business case for gender balance in this industry is powerful.
Merle Hall continues: “Without expert female representation throughout the innovation and development process now, more opportunities will be missed to leverage real life experience and create brands and products which close the gap between assumption and reality.
“XXEquals launches as we are seeing women being adversely affected by Covid, and shortly after the issuing of a Government call-out for views to inform the new Women’s Health Strategy for England, which aims to change the male-by-default approach to health and care system.”
KD has longstanding partnerships to help solve the design industry’s gender balance issue. One is with Kerning the Gap, a campaign to encourage more women into leadership roles in the industry.
Founder, Nat Maher: “I think XXEquals will be highlighting an issue that has been long understood and long accepted, and it should be accepted no more. But also, what I think KD will do as pioneers is work with their peers to work out how they get better at it. KD wants change for the industry, and not just for itself. That is why XXEquals has my full and unbridled support.”
KD’s CDO, Craig Wightman adds: “As a man working in design, I have, for too long, felt uncomfortable about the number of situations I’ve observed or been directly involved with, where products used by women are conceptualised, designed and developed by men. That is not to say that male designers cannot design well for women, but why would you not want to have your audience and users better reflected in your design and decision-making team? It just makes sense.
“I have always felt that it’s important to have respect for the people we are designing for. It is about empathy and putting yourself in the shoes of the product user. Having a more gender-balanced team is an important part of achieving that goal.”
The below XXEquals podcast episode is now available:
Twitter: twitter.com/xxequals
Instagram: www.instagram.com/xxequals
For more information visit: www.XXEquals.com and www.kinneirdufort.com.
Over the last year, we’ve learnt the hard way that businesses who can react, pivot and adapt are far more likely to survive than those who rigidly remain on a single-track traditional strategy. In the current climate, this means that significantly more pressure now lies on business teams who are responsible for effective use of budget and creativity. There is a need for them to pull off greater impact for less budget, or an entirely new commercial direction with a leaner team.
It is a huge challenge and now more than ever, we’re seeing the true value of experience coming into play. You’ve no doubt heard the phrase ‘nobody ever got fired for buying IBM’, it’s been bandied around the business world since the 1970s and has numerous different interpretations. But what it essentially comes down to is the importance of choosing the safe pair of hands when bad things happen, the value of going with the established choice that’s less likely to fail because it’s been around for longer and has been thoroughly tested.
The original saying obviously referred to software (and is since horribly outdated) but it does still ring true today for people in the creative industry. Quite simply, in these difficult social and economic circumstances, now is the time to be working with seasoned experts, those with many years of creative and commercial experience to draw upon to solve the challenges faced by businesses.
So here are our three core reasons for choosing experience right now to move your business forward:
1. Speaking the same language
Senior creatives have been around the block enough times to speak the same language as any client. They can demonstrate empathy for how work needs to be sold in, the challenges they might face and can help manage stakeholders. That’s not to say, of course, that more junior members of team don’t bring huge benefits to the table – knowledge, enthusiasm, a valuable different perspective that comes with youth, to name just a few. But when times are tough, you just can’t underestimate the power of being able to draw on previous experiences and turn that understanding into action.
2. Fewer and faster
Experience means there’s no need to layer teams when working on a project, which is vital when dealing with reduced budgets or rapidly changing projects or timescales. Teams can be kept really lean with senior team members doing the work rather than overseeing it. This delivers cost and time efficiencies to clients that they will really appreciate. In most creative agencies, the senior members of the team tend to be light touch with clients – there if you need them, but not directly involved on a day-to-day basis. At Sparro House, ours are hands on – no bloated hierarchy, just experience put to good use.
3. Flexible innovative thinking
Experienced industry veterans can and should, at the right time, challenge the thinking of clients and inspire them to take a different direction if it’s the right thing for the business. Don’t make the mistake of confusing experience with outdated thinking or a safe pair of hands with a boring or traditional approach. The right seasoned veteran can uniquely combine agile out-of-the-box thinking with the confidence to act that only comes with years of experience. Now is the time for innovation to flourish as businesses try a new direction but any risks can be tempered by placing creative responsibility into the hands of those who’ve been there and done that.
In the two and a half years since launching, Bristol-based Haio has gone from strength to strength, making their mark as one of the fastest growing local UX and development agencies in Bristol and the surrounding area.
Now the team have taken an exciting new step, relaunching the brand – including taking on a new name; Unfold.
Making the complex simple…
Making the most complex things seem simple has always been the super-power behind the Haio team – helping growing digital businesses to create world-class user-experiences and digital platforms. The team works under the belief that with the right people and tools, anything is possible.
So what do Unfold actually do?
In short, the team build websites, web apps and digital platforms for start-up and scale-up businesses. They help entrepreneurs and business leaders develop world-class experiences by bringing expertise across four areas:
- Building the right thing: through a process of analysing and refining concepts, big opportunities will be discovered, reducing risk and helping build products people will actually want to use.
- Designing better products: take away the guesswork and design products which solve real-world problems by bringing real users into the design process.
- Shipping technology faster: an agile, iterative design process gets products to market faster and lets businesses start collecting real customer data sooner.
- Scaling businesses: optimising, understanding and improving the product to continue business growth. They also help up-skill and develop business’ in-house capabilities.
So why the change?
Working closely with fellow BCI member Sue Bush from Touchpoint Design, Haio needed a fresh platform and a clearer market positioning to continue growing alongside it’s clients scaling businesses. The team sought-out their raison d’être and in uncovering this essence, a better definition of who they are and what they do. Unfold is the culmination of this journey and sets the scene for their next exciting chapter.
So, what can you expect from Unfold?
Unfold’s mission is to empower and propel entrepreneurs and their businesses to the next level.
They’re also making their expertise from across the team more accessible, offering free, no obligation 1 hour consultancy sessions with a product or technical lead, to help talk through some of the challenges you might be facing. You can book a call any time through their website https://bit.ly/3oHJu70.
In addition to this, they’re on a mission to share their knowledge and break down barriers in understanding regarding tech development, startup success and digital platform scaling. This is why their new website has a fantastic new Resources Hub, dedicated to entirely free articles and reports on everything in the startup ecosystem – from fundraising through to scaling your technology.
Win a free UX audit for your business
Thirdly, to celebrate the launch they’re also running a small competition – offering 5 free UX audits to UK businesses. This is a chance to have a professional UX designer review and recommend some approaches to a specific challenge you may be facing with your digital product. You can find out more about that here https://bit.ly/3pFIrWx
Noisy Little Monkey has won a HubSpot Impact Award for the design and build of a new website for global communications agency, Indicia Worldwide.
Awarding exceptional client work
The international HubSpot Impact Awards recognise HubSpot partners for client work which goes above and beyond – hundreds of HubSpot agencies apply for one of these awards every year and Noisy Little Monkey are over the moon to be awarded for their web design project and CMS migration with Indicia Worldwide.
The judges feedback said, “The results are fantastic. It’s clear from Indicia Worldwide’s video testimonial that you were a true HubSpot partner to their business. Indicia had already purchased HubSpot, but worried they wouldn’t get the right value out of it. They brought in experts to fill their gaps, and were shown the power of HubSpot’s platform. This is a perfect example of how HubSpot partners bring value to their clients.”
Getting more value from HubSpot
Helping clients get the most from HubSpot is Noisy Little Monkey’s mission. So when Indicia Worldwide approached the team for help migrating their CMS from WordPress to HubSpot, Noisy Little Monkey jumped at the chance to reimagine the site and focus it on the inbound buyer journey.
This approach generated brilliant results for the client; in a six month YoY comparison, Indicia Worldwide saw a 200% increase in organic traffic and a 1250% increase in new leads through their site.
You can read the full case study and view the testimonial here.
If you’re a HubSpot customer, or considering HubSpot, and would like the support of an award-winning agency to help you unlock more from the platform, get in touch with the team today.
