Conscious Solutions a Bristol-based digital marketing agency that focuses on the legal sector has added six employees to our Bristol-based team in 2022 with four of those being brand new roles to support our growth.
With continued growth in digital marketing requirements across the legal sector, it has been critical for us to keep up with demand and the fierce battle for talented employees.
New hires have included project managers, copywriters, and a digital marketing apprentice.
Managing Director of Stuff & Things, David Gilroy reflects that he has embraced a long-term strategy of prioritising the wellness of the Conscious team to both attract and retain talent. He elaborates “We have understood and committed to meeting industry-wide measurements like becoming a Living Wage Employer and signing up to the Employer’s Initiative on Domestic Abuse to indicate our commitment to the wellness of our team”.
In 2021 we also got accredited as a flexible employer by Flexa (https://flexa.careers/) and even made it into their top 100 at No. 33 (https://flexa.careers/flexa100).
David continues “I love telling new employees that you will more than likely bump into one of our friendly office dogs when you in the office, but a flexible working environment is so much more than allowing the odd work from home day or welcoming a floof to the office, it’s a philosophy that says work is a thing you do not a place you go.”
A flexible approach to working means the team doesn’t feel guilty to go pick a child up from school or have a COVID vaccine. Besides those external commitments to be held accountable for a working environment that attracts employees, there are a host of other benefits including being supported by a Wellness Team and a Fun Team.
One of those benefits is each staff member is encouraged to spend two days a year volunteering at a charity of their choice (these are in addition to our generous leave policy). After a four-way pitch by employees Gympanzees was chosen as our company wide charity to support for the next two years. Gympanzeees is a Bristol-based charity that provides accessible fun and fitness for all disabled children.
This approach to prioritising the health and happiness of our staff seems to be having the desired effect for us. We have seen steady growth both in the number of clients and the number of services that clients have trusted us with their marketing spend.
A digital marketing manager from one of our clients, a top 200 law firm said “2022 is starting positively with a 47% increase in year-on-year enquiries for January, making it our best performing month ever! There is no doubt in my mind that the SEO is driving this”
Head of account management Dan Hodges is not surprised by comments like that and attributes the success to a deep strategic knowledge of the industry because of our 18 years focusing on one sector. He goes on to explain “It’s critical that my team and I understand both the industry in terms of things like trends and changes to legislation but equally important that we get to know the challenges and opportunities facing each one of our clients so that we can craft the most effective strategy to drive their business success”.
With happy clients and a growing team of talented staff, we seem poised to stay on the right side of the battle for talent.
Fiasco welcomes new Associate Creative Director, Chris Tozer to the team. With ambitions to grow the agency this year, Chris brings a wealth of experience from working at some of London and Bristol’s top agencies.
“We’re really excited to welcome Chris into the Fiasco team. His wealth of experience in the industry, strong focus on ideas and leadership qualities were what convinced us that Chris would be a great fit for the agency.” – Ben Steers, Co-founder and Creative Director.
Chris adds: “Fiasco hasn’t hired at this level before, which is exciting because it means my role can be shaped quite organically. I’m looking forward to surrounding myself with the best talent out there and being part of an inspiring network of creative minds who collaborate to do great things. It’s that simple really. ” – Chris Tozer, Associate Creative Director.
Fiasco is a brand and digital agency that builds modern brands with heart and spirit. The 18-strong team of creative thinkers and doers work out of their Bristol studio, where they partner with businesses of all sizes, around the world. You can read more about Chris and his journey to Fiasco over on their site, here.
Here’s a great story courtesy of MailChimp.
“In 1978, a marketing manager at Digital Equipment Corp named Gary Thuerk used this new method of direct communication to send out the first commercial email to let people know about a new product. His email list only had 400 addresses, but the emails he sent resulted in about $13 million in sales.”
This was only 7 years after the first email ever was sent in 1971, and being the first person to do anything in marketing is a pretty incredible feat. Nowadays, more than half the world’s population has an email account – and most of them are more than happy for the brands they love to take up space in their inbox.
Email marketing is an all-encompassing term for sending promotional and commercial emails to a list of subscribers who have given you permission to do so. This includes newsletters, updates on special offers and events, welcome emails, abandoned cart emails, order confirmations, delivery updates and lots more.
Email marketing often takes a back seat to the ever-present social media marketing, but it’s still a major player in the mix. I am a big fan of email marketing, and by the end of this post, I hope you will be too!
There were 4 billion emails users in 2020, with about a 3% increase each year. In comparison, there were 3.6 billion social media users in 2020, and these days we regularly see large numbers of people shifting to new platforms or giving up social media completely.
73% of millennials say email is their favourite way to receive communication from businesses.
44% of users check their emails to find deals from brands they like, compared to just 4% who would go to Facebook for a bargain.
Still not sold? How about this: email marketing has a return on investment (ROI) of 3800%. You’d be hard-pressed to find a figure like that anywhere else.
1. Segment and Personalise
Segmentation is the process of separating your contacts based on a number of different factors. Personalisation is using those factors to engage people in a way that will resonate with them.
Here’s a very basic example. You sell candles, and you offer shipping across the UK. Your purchase process contains an opt-in form for your newsletter, so most of your past customers are on your mailing list, and you’ve segmented them geographically. Now you’re planning an event in Bristol, and you want to get the word out. It’s probably not worth sending that email to your customers in Edinburgh. I’m sure your candles are good, but they’re probably not ‘travel 400 miles to get one’ good. Especially if you can buy them online and get them shipped out. So we can send a personalised email along the lines of “Bristol customers, come to our event and make your candle dreams come true!”.
According to SendinBlue, there are four main types of segmentation.
Demographic – concrete information about who contacts are (e.g. age)
Psychographic – subjective characteristics of contacts’ personalities (e.g. values)
Behavioural – contacts’ past interactions with your business (e.g. abandoned cart)
Geographic – where contacts are located (e.g. timezone)
As you can see, these are pretty broad and the possibilities are vast. Revisit your email marketing goals to figure out what would be most beneficial for your business.
2. A/B Testing
Should I add that emoji to the subject line? How about another paragraph of copy – would that lead to more clicks? They say the little things can make a big difference. Luckily, A/B Testing helps you figure out which little things actually work.
A/B testing is a clever little tool that allows you to send two slightly different campaigns to your audience. Then you can look at the data and find out which performed better, and use this knowledge to make better decisions in the future.
As business owners, we feel like we have to have all the answers. But sometimes A/B testing can prove our hypotheses wrong. Don’t be disheartened – instead, think of it as an opportunity to learn more about your customers.
Here are a few things you can A/B test:
Subject line – (long or short, emojis or no emojis)
Content – (more or less copy, more or fewer images)
CTAs – (how many, where are they placed)
Schedule – (day of the week, time of day)
3. Clear Out Your List
Chances are, you’re paying for your email marketing provider per contact on your list, so make sure those people are worth it! If you haven’t used your list in a while, start with a retargeting campaign to draw people back in with an enticing offer. After a while, clear out any contacts that haven’t interacted with your emails at all. Make this a regular habit to ensure your list is always up to date.
4. Optimise for Mobile
Over 70% of people prefer to read emails on their mobile, so don’t forget to check the mobile version before hitting send. The good news is that 1 in 5 commercial emails are not optimised for mobile, so getting this right could help you stand out from the competition.
Here are a few things to consider before scheduling that campaign.
Mobile devices will show just 25-30 characters of a subject line, so keep it short or make sure your key points are included at the beginning.
Some email apps don’t show images by default, so think of any images as a bonus, rather than the main event.
Make your CTAs clear enough to show up on a small screen, and big enough to easily accommodate a tap from a fingertip.
Test before sending! Always send a test email and view it on as many devices as possible before you hit send.
5. GDPR
GDPR legislation can feel super intimidating, but don’t be afraid. Essentially, its purpose is to give people more control over their data, and it certainly doesn’t spell the end of email marketing. If anything, it means those people who choose to give you their data are going to be even more engaged with your business, leading to a more valuable list.
A few things to consider here:
Make sure everyone on your list has given clear consent to be contacted by you, and keep evidence of this consent.
Only ask for the data you really need (this is important both for GDPR compliance and to maximise sign-ups, as a long form will put a lot of people off).
Use a reputable email marketing platform (MailChimp is great for beginners), and a lot of the complicated stuff will be taken care of for you.
Of course, by entrusting your email campaigns to Turnhouse, we can put all this into practice for you. Find out more about email marketing and the services we offer.
We have been officially recognised as a ‘Great Place to Work’ by being awarded the sought-after certification.
Great Place to Work’s mission is to “help organisations create exceptional, high performing workplaces where employees feel trusted and valued”. Through the Certification process, they capture valuable employee feedback and details about the practices that make workplaces unique.
As part of this employee feedback, we were absolutely thrilled to report a 90% overall trust index from our team.
Some of our favourite bits from our team’s ratings include:
Come on – we’re a team of research consultants! Of course we love quantitative data, but we’re obviously going to go and gather a little qual too…
Megan Simmons, UX Consultant:
“cxp is a great place to work since we practice what we preach – it’s an empathy driven workplace”
Ollie Miller, Creative Director:
“There are no egos at cxpartners. From my experience that’s very unique. It means you can be you. You can feel comfortable sharing your ideas with people who really value your thoughts and really listen.”
Lauren Howells, Marketing Manager:
“We have such a supportive culture with space for everyone to have an opinion and speak up”
Chris Edge, Account Director
“It’s such a friendly and passionate team at cx, a diverse mix of skillsets working well together to really make a massive difference to our clients”
Nicola Pritchard, Senior User Researcher:
“Flexibility, support, adult to adult relationships, everyone’s proper passion for their subject, feeling connected, feeling heard, having permission to bring my whole self to work without judgement, total kindness of all the people here.
When I stop and think, that’s an amazing list!”
Henry Bacon, UX Consultant:
“I’ve only been here for about 6 weeks, but so far I’d say the people! Everyone’s super friendly and welcoming.”
Sharon Webster, UX Consultant:
“What I love about working at cx is being empowered, having opportunities to develop my career, learn from awesome colleagues and that being people-centred is lived and breathed here. Oh and there’s some fun projects too!”
Mark Skinner, Principal UX Consultant:
“I think the best thing is that we’re not expected to be robots – we can be ourselves, and when we need support, it’s there!”
Claire Barrett, Senior UX Consultant:
“Today’s pod catch up demonstrated one (of the many!) reasons cx is a great place to work… a bunch of lovely human beings asking brilliant questions on subjects that matter and just generally having insightful chats!”
Not only are we a Great Place to Work, but we also have some pretty great benefits too, including:
We offer ‘remote-first’ working, with offices available in London and Bristol, and are currently recruiting for:
However, if you’re keen to join the team but your skillset doesn’t quite match the roles above – get in touch, we’d still love to hear from you.
With Facebook announcing the rebrand of Meta in 2021 and the push towards the metaverse many have looked to the social media platform with a fresh pair of eyes whilst newer platforms like Snapchat and TikTok have been taking the limelight.
Facebook is maturing as a business and whilst some view it as an older form of social media it still has a very large user base that spans across different platforms and message services including Messenger, Instagram, Whatsapp and more.
SEO on Facebook follows similar patterns to the best practises outlined in our article on Instagram SEO and many of the same basic principles may apply as we look at ‘Metaverse SEO’ in the future. Here we share our guide to getting found on Facebook both in terms of the search feature of the site and the timeline.
As a side note, we will continue to refer to the platform as Facebook for the purposes of this article, however, we appreciate we may need to update in the future to keep up with the SEO best practice of keeping content up to date!
The Business page of your Facebook profile is essential for marketing purposes and getting the correct information on there will help you optimise the page and your profile from an SEO perspective.
Having a profile with all of the correct information around business specialisms, opening times and contact information will help your customers find you and provide the best possible user experience.
Additionally, having relevant keywords and concepts in your profile descriptions will increase the overall effectiveness of your Facebook SEO efforts.
Adding backlinks to your Facebook profile from your website and other areas will help increase the visibility of the page on other platforms and search engines. This will increase the chances of your page being viewed and potential customers getting in touch.
If you have other information you would like to share on your Facebook page then make sure you include custom tabs within your page architecture. This is a powerful tool to leverage when it comes to Facebook SEO and can be used to add sections on content, job listings and much more.
If you want to increase the awareness of your onsite blog content then adding links to the pieces from Facebook will help you to increase coverage. This can drive social visits to your site and increase the overall reach of your website and Facebook profile.
As previously mentioned using keywords on your business profile page will increase the chances of searchers finding your business when they are using the relevant keywords that you are targeting. Make sure that you are not too spammy and the keywords are relevant and organic.
One of the quick wins that you can get on your Facebook SEO is optimising your vanity URL. This will give you better brand control over your page and make it appear a whole lot more polished. To optimise this go to your page settings and change your username.
The jab, jab right hook methodology popularised by Gary Vaynerchuck is a good principle to follow when it comes to your Facebook content strategy and indeed all of your marketing communications. If your users feel they are getting something of value then this will increase the chances of them buying your product or service further down the line. Great content will also improve your Facebook SEO, so it will definitely be worth pursuing.
Get in touch with the expert SEO team at Varn to find out more about using SEO on your website and social channels, we can help if you want more guidance on getting found in a Google search.
GYDA Initiative is delighted to announce the acquisition of Very Good Digital and Digital Agency Coach. The acquisition, completed in January 2022, sees two of the UK’s most prominent business growth experts for digital agencies, Robert Craven and Janusz Stabik, join forces to create one of the leading business consultancies for the Agency sector.
Robert Craven says:
‘We are super-excited! Acquiring this business gives us more firepower to help a greater number of agency leaders. Janusz and his team of expert consultants bring even more breadth and depth to the GYDA Initiative team. 2022 will see us become the leading growth consultancy for digital agencies in the UK and Europe.’
Janusz Stabik says:
‘Having worked with Robert and the GYDA Initiative for three years on projects with Google Partners and consultancy clients, I am delighted that my business has been acquired by Robert, and to become Managing Partner for the GYDA Team. 2022 will be an awesome year for the GYDA Initiative and our clients!’
Launched in 2013, the GYDA Initiative is a specialist growth consultancy working in the digital agency industry. The team of been-there-done-it digital agency experts, led by Robert Craven and Janusz Stabik, helps clients to run the agency they really want to run.
Already working across 23 countries, the Initiative is tasked with one goal… helping digital agency leaders to grow and run their agencies, and to do this smarter and faster. Build the company you want to run… run the agency you want to lead… lead the life you want to live.
Robert is known for his no-nonsense approach to business growth; he has worked with agencies and platforms from London to Dublin, from Singapore to New York. He is the author of Grow Your Digital Agency, and founder of the GYDA Initiative and GYDA Member Hub. His strategy and marketing consultancies, The Directors’ Centre and GYDA Initiative, help agency owners and directors to run the business they want to run, so they can live the life they want to live.
Robert writes from experience. His work with Google Partners over the last eight years has made him the go-to expert on growing digital agencies. Working with 150 of Europe’s leading digital agencies, he has identified the key characteristics of the ‘above-average’, and how to implement this in other agencies. GYDA Initiative supports you on your journey and provides the toolkit for becoming one of the above-average.
Janusz is a consultant, coach and digital strategist who helps agencies to deliver more value to their clients and shareholders. He works to define their vision, to grow high-performing teams, to execute projects better, and to sell more of the right kind of work. With over 15 years in the digital agency industry, he’s built, grown and exited his own agency, and now works exclusively with agencies in the creative sector.
As the lead coach for the UK and Europe Google Partners Elevator program, Janusz continues to guide and advise agency leaders on their growth journey.
Janusz joins GYDA Initiative as Managing Partner. Running a team of over ten consultants, Janusz will take the business into 2022 with a real sense of purpose, resulting in our clients’ greater success.
To find out more, visit:
+44 (0)1225 851 044
Work is underway on the expansion of The Bottle Yard Studios into a neighbouring South Bristol industrial site, which is undergoing a £12m redevelopment backed by West of England Combined Authority investment that will add three new stages to the Studios’ portfolio.
Planned for completion this Summer, the expansion will increase the number of stages on offer at The Bottle Yard Studios from eight to 11 and is intended to maintain and grow film and TV production in Bristol and the West of England.
Titles recently filmed at the facility, the largest of its kind in the region, include upcoming BBC/Amazon psychological thriller Chloe (premiering Sunday 6 February), series one and two of Stephen Merchant’s BBC/Amazon series The Outlaws and BBC One legal drama Showtrial.
Global construction specialists ISG have been contracted by Bristol City Council to convert the industrial property at Hawkfield Business Park, less than half a mile from the main Bottle Yard site, into three new sound stages. Measuring 20,000 sq ft, 16,000 sq ft and 7,000 sq ft, the filming spaces will be accompanied by ancillary spaces including production offices, prop stores, costume/makeup areas and break out areas, amounting to approximately 82,000 sq ft (7,600m²) of converted floor space in total.
Operations at The Bottle Yard’s main site have also been boosted by a further £1.6m investment by Bristol City Council in renewal and repair works that will make the Studios’ existing buildings fit for purpose for the facility’s 10-year business plan.
Overall, the investment in the current site and new studio provision at Hawkfield Business Park is expected to create 135 jobs during the refurbishment with a further 863 jobs created over the next 10 years through an accompanying Workforce Development Programme focused on high-end TV skills and targeting development of new talent in South Bristol.
Dan Norris, mayor of the West of England, said:
“I’m incredibly proud of the investment that the West of England Combined Authority I lead is making here. It’s a fantastic space and the progress in getting it ready is remarkable. The expansion of The Bottle Yard studios sends a strong message that our amazing creative sector here in the West of England is thriving. So many talented people are helping put our region on the national and international map as a go-to location for the film and TV industry. Three new stages will mean even more of our favourite shows like The Outlaws, Poldark and Showtrial can be filmed here. This vote of confidence in the West of England will create a thousand high skilled jobs and should help us to attract even more production companies. I look forward to watching lots of new shows hit our screens, and I’ll enjoy them even more knowing they are made in the West of England.”
Marvin Rees, mayor of Bristol, said:
“It is great to see the expansion work starting at The Bottle Yard Studios. Our £1.6m investment in the current site, coupled with the additional capacity at the Hawkfield site, once developed, will bring confidence to the city’s film and TV production sector and harness growth as the demand for on-screen content grows worldwide. The expansion will also create jobs, skills and training opportunities, support the local supply chain and be a major boost to our wider regeneration plans for south Bristol, bringing growth and opportunity into the area.”
Laura Aviles, senior film manager for Bristol City Council which is responsible for The Bottle Yard Studios & Bristol Film Office, said:
“This expansion is big news for Bristol’s film and TV sector. Upping The Bottle Yard’s stage count from eight to 11 at a time when space for filming is at a premium, means we can welcome more of the productions we know are keen to film in Bristol, a city that saw a 225% increase in filming in the first quarter of the current financial year. We’re making sure Bristol seizes the opportunities presented by the UK production boom with both hands, so that local crew, companies and new generations of talent can reap the benefits in employment, business and skills development.”
Richard Skone, regional director for ISG, said:
“This highly significant creative arts scheme for Bristol is yet another example of smart and efficient procurement practice – fast-tracking the project to site through the use of the high-performing Southern Construction Framework (SCF). The sustainable Bottle Yard Studios development will prove transformative to the capacity and capability of the region’s media sector and, during the construction phase, will prioritise positive social value outcomes for local residents and the wider community. As the UK continues to benefit from a renaissance in investment in the creative arts sector, ISG brings significant expertise to this high-profile and ambitious project.”
Technical specifications for the new stages have been designed to a premium quality, with sound insulation between stages meeting cinema facility standards, impressive internal noise ratings (NR25 db) and reverberation levels of below 2 seconds. Stages will be clear span build spaces with maximum heights of 34ft, providing productions with adaptable studio accommodation of scale, ideal for meeting the needs of large-scale productions filming in and around Bristol.
Sustainability has been placed at the centre of the design and build process of the expansion site. Energy supply for the converted buildings will be supported by a large photovoltaic (PV) array, improved insulation and a sophisticated building management system designed to enable energy conservation. Transport around the Studios’ expanded footprint will be carbon neutral, with electric vehicle (EV) points and ample cycling provision supporting low carbon movement.
The expansion programme will also bring added benefits to local people through a series of training, skills and employability activities, apprenticeship opportunities and community project support co-ordinated by ISG as part of their contract.
Has 2022 got you thinking about investing in some valuable training for your team? Maybe there were some SEO challenges that were brought to light in 2021, and this time you want to be equipped with the knowledge and technical know-how to make informed decisions when it comes to SEO.
To support you and your team, we are offering a series of workshops, dedicated to the fundamentals of search marketing involving Technical SEO, Google Ads, and Google Analytics. All of our workshops are aimed at beginners to help them gain more knowledge and confidence to drive their business to perform better online.
As much as we prefer hosting our training courses in person, we have to put the safety of the participants and our team first, so for now we are providing them via video conference. Our hope is that, as 2022 progresses our workshops may be able to be moved to our lovely office in the picturesque Bradford-on-Avon.
Our Technical SEO workshop aims to provide you with an understanding of the fundamental search engine optimisation elements needed to improve the performance of your website on Google and other search engines.
Our resident SEO professionals will be on hand to debunk common technical SEO myths and give you practical examples that you can apply directly to the session.
2022 Dates: Thurs 21st April | Thurs 21st July | Thurs 20th October
The Introduction to Google Ads workshop is run in partnership with our sister company, AdPilot. This training course aims to provide you with the know-how needed to research, build and manage a structured Google Ads account, as well as hints and tips that you can implement into your own Ad campaigns.
Google Ads and paid search marketing can be difficult to understand without the right guidance, so let our paid search experts break it down into easily manageable sections.
2022 Dates: Thurs 17th February | Thurs 19th May | Thurs 18th August | Thurs 17th November
Our Google Analytics training workshop will provide you with the knowledge you will need to set-up and manage a Google Analytics account, including the most effective ways to monitor, analyse and implement the best approaches to improve the performance of your website.
As with Google Ads, Analytics can be a daunting but necessary part of your SEO strategy so is important to get the right support from experienced professionals.
2022 Dates: Thurs 17th March | Thurs 16th June | Thurs 15th September | Thurs 15th December
Our workshops are limited to 8 spaces per session, so please book soon to avoid disappointment. You can book direct through the Varn training courses page or via Eventbrite.
For further details on training and how it could benefit you and your team, in lockdown and beyond, contact our team on 01225 439960 or at [email protected]k.
Piers Tincknell, co-founder of WordPress and WooCommerce specialists Atomic Smash, is one of Bristol Creative Industries’ longest standing members. He joined in 2010 when his business was him and his co-founder David Darke. The company is now a team of 17.
Dan Martin spoke to Piers about his business journey and how BCI has played a key role in his success.
“My business partner David and I graduated from university with a digital arts degree. We had an assignment to come up with a hypothetical business that we might be able to run. Our idea was a podcasting network. We found that we worked really well together and when we graduated, we decided to set up our own actual business. We gave it three months. If we didn’t get any work or ran out of money, we’d get a proper job!
“We moved to Bristol but had no clients. We rented some desk space in Spike Island and immediately picked up work from other business people there. We were the only people in the space doing any form of web service so it was a rich source of collaboration. We did logo design, built websites, video editing, sound editing and 3D modelling. We did anything digital that people wanted us to do. We really got stuck in!
“A few years in we met someone who suggested we build our websites on WordPress as it was up and coming. We tried a few content management systems and decided WordPress was the one to use after a business adviser said that we needed to settle on a niche to be successful. It was also then that we hired our first employee.
“We posted a job ad on the Bristol Creative Industries job board. We received some applications and made a choice from those we interviewed. That person is still with us today.
“When you’re running a small business, it’s easy to hire the wrong person. Either you’re not going to pay enough money so you get somebody who’s too hard to manage and you need to upskill them so you can’t spend time on the high value work or you end up with somebody who’s not the right cultural fit.
“My advice around is to not panic hire. Don’t wait until you desperately need somebody to start the process of finding the right person. The longer the interview process and the more time you get to spend with somebody, the more likely you’re going to gel and find the right person. It will feel like a gamble because it’s a new fixed overhead, but if you need to think if the business is going in the right direction and you are going to have enough money in, say, six months time, let’s start the process as soon as possible.
“Doing it through Bristol Creative Industries is good too because you can keep recruitment costs down and I think it’s a more natural way of hiring. I totally see the room for recruiters when you’re a scale-up, but when you’re in your early stages and you’re all about building a good relationship with somebody, then doing it yourself can be so much better.”
“We never overtly set out our culture, but the culture we’ve ended up with is definitely a reflection of me and David as we are closely aligned. Our values are the same and that has been amplified into the business.
“Part of our company culture is learning and self development. We weren’t afraid to take on lots of different tasks at the beginning as we just wanted to learn and get stuck in. That has stuck with us and it’s something we encourage everyone in the business to do. Working in technology, you can’t sit still. You need to keep learning. That’s something we got from our university course. There was some software we studied in our first year that was obsolete by the final year!
“As your business grows, it’s really hard to hold onto your culture. I think at the beginning you just attract people who are similar to you. As you are working so closely together, often in the same room, you have to be really aligned to move forwards. When there’s 20 of you, it’s easy for everyone’s values to not quite align but you muddle through. Once you get to a certain size, the business owner needs to be much more overt about communicating their values internally and that messaging needs to be consistent.”
“We got lots of advice from other people at the start of our business journey. The top three tips were get some business insurance, find a mentor and join Bristol Creative Industries to meet new people.
“I’ve met loads of people through Bristol Creative Industries. In the early days, it was a way to get talking to a new contact if we were both members of BCI. It’s a great icebreaker. I’ve also been to lots of networking events over the years and attended programmes and other training.
“At the start when we didn’t have much money, membership was more of a commitment but we still saw the value in it. We enjoyed being able to connect with other business owners and realised Bristol Creative Industries was the best way to do that. As we’ve got bigger and we’ve become more self propelling, we want to give back. The money you give to BCI is about building Bristol as a community and promoting Bristol. We like that BCI is investing in the creative industries. It is so important for us so we want to do as much as we can to help promote it.”
“I think it’s more competitive than ever in the digital agency space. That’s a really big challenge.
“Talent is another one. It’s great that Bristol is growing in popularity and there are lots of big technology companies coming here, but they are hoovering up lots of good developers and designers. As a small business, we can’t compete on salary so we try and compete on other things that are important to people.
“It’s nice having such a great spread of clients because people often come to work for us to be able to get access to those clients. [Atomic Smash’s clients including Spike Island, Bristol Ideas and Bristol Pride]. That wasn’t an intentional, strategic thinking thing, it was just just a natural thing that happened.
“We also communicate the flexibility that we offer and let people know that if they come and work for us, their destiny is in their own hands. We encourage self-starters and if they’ve got ideas, they can run with them. If people are motivated and they want to take on a side project or they want to get a bit more involved in a particular area, they can.
“We also understand that employees are humans with complex lives. We’re flexible around things like taking 30 minutes in the middle of the afternoon to do the school run. My business partner and I have just got down to four days a week. I’ve got a son now so I’m balancing working and parenting. That is open to everyone. Our working week is a shorter than many other businesses as we contract people for 35 hours a week. If they want to condense it into four days, they are more than welcome to do so.”
“The best thing is the collaboration. That has enabled us to grow. We’ve done projects where we’ve worked directly with another agency. They’ve done some design work, and then we’ve done the implementation or vice versa. That has been of been one of the keys to our success.
“Bristol does collaboration really well, which is shown by the amount of people I’ve met through Bristol Creative Industries.
“The Bristol business culture is laid back. That’s great but it does mean that businesses are not always as good as those in other cities at self-promotion. If you look at it from the outside, it can seem like Bristol is not as hungry as cities like Manchester and London.”
“If we had set the business up in 2010 in our bedrooms and not in a workspace, there’s no way we would have met the people who gave us work at the start. Try and set up your new business in a hub or a workspace where there’s other people on the same journey and you’ve got mentors and advisers on hand.
“Find the best people if you’re going to take on staff. If they cost you a bit more, then it’s definitely worth it, and once they’re on board, look after them.
“Finally, I say enjoy the journey! It’s pretty up and down and it doesn’t end, so you’ve got to enjoy it as you go.”
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In November we welcomed three new team members: designer Annie, who specialises in beautiful illustration work, lead developer Craig, who’s slotted into his role as head of the development team perfectly, and Ben, who’s seriously impressed us with his skills despite this being his first job in web development.
We look forward to seeing how our new team members can help us deliver exceptional work to both existing and incoming clients.