Specialist CRM agency Flourish was celebrating Thursday 18th April following the announcement at the Campaign Media Awards that their work for Pai Skincare had won ‘The CRM and Media Award’ category.
Award judges described the campaign, which utilised first party data to inform a media strategy which ultimately increased conversion and reduced CPA as, “…clever, rock solid.”
The achievement was even greater as Flourish was one of only six agencies up for an award that didn’t come from the Campaign Top 20 (Campaign School Report Billing 2023). Flourish’s Managing Director Ian Reeves commented: “I’m so proud of the team, but I’m not surprised by the win. With stricter privacy regulations in the UK and EU, and the death of cookies, first party data is becoming increasingly important. It provides marketers with ways of reaching customers with more relevant and engaging comms – something CRM specialists like Flourish have been championing for decades!”
Pai is a ‘clean’ skincare brand selling products direct to consumers via their website. Offers are a vital tool in securing a sale, but Pai wanted to reduce their CPA which had crept up over time.
The award winning work utilised Ometria’s Predictive Attributes to identify customer behaviours and classify them as active, at risk or lapsed. The ‘pot’ customers were put in determined the content of the email journeys they would then receive – with offers as a last resort.
In addition, instead of offer / discount messaging, web visitors were retargeted with product ads focusing on quality, to build brand value. Demographic data gained from CRM meant that only visitors who were most likely to buy were retargeted.
Flourish’s Managing Partner and Head of Media Steve Davis said: “This work shows how powerful media strategies driven by CRM insights can be. This campaign was absolutely transformative in terms of reducing CPA and increasing conversion for Pai and demonstrates the ROI agencies like Flourish can deliver for our clients.”
Notes for editors
Flourish is an independently owned, specialist CRM agency based in Bristol. Platform agnostic, the agency works with the tech clients have in place to deliver data-driven customer journeys to OPTIMISE, ELEVATE and ultimately TRANSFORM their clients CRM.
For more information contact Ian Reeves, Managing Director [email protected].
A recent study by Statista has found that over five billion people are using social media platforms as of 2024.
With so many people online, it’s important to consider how this will affect your marketing activities.
And that’s a bad thing, why?
More social media accounts mean there is more content shared monthly/weekly/daily/hourly. This means that whenever organic social media posts are published, they are competing against a greater pool of posts for social media users’ attention. This impacts reach and impressions, but also engagement and lead opportunities. For startups, the challenge is even harder than for established businesses, because they have to build their audience from scratch.
New policies and regulations, such as the tone of voice or what is considered proper social media conduct can be interpretable. This can limit creativity when it comes to creating hype designs and captions, using language that is familiar and relatable to a specific category of social media users, that the company targets. The challenge here is that when posts lack a personal touch, they won’t generate the intended impact on the targeted audience. Startups with a specific audience risk not relating to their targeted audience.
When social media channels record impressive growth, their algorithms change. Currently, Facebook, Instagram, and more recently LinkedIn, disfavor organic content, especially for business accounts, reducing the reach and impressions for posts belonging to such accounts. Their purpose is to push companies towards paid content. This can appear discouraging for startups, adding up to their efforts to build their followers, and then to show their messages to as many people as possible, organically.
So, is organic social media still working for business accounts? Can business accounts achieve organic social media growth?
While the above challenges picture a tough environment for businesses to compete for users’ attention on social media, let’s not forget that this is an ever-evolving place to communicate with your audience. Especially for a start-up business, it’s key to capitalise on the opportunities presented below.
To find out the top 3 opportunities for organic social media marketing in 2024, head to our website.
People don’t just buy products or services
People buy people… and people are made up of stories.
Studies have shown that 55% of people are more likely to buy a product if they love the story behind a brand.
But why do brand stories matter? What makes a brand story compelling and engaging?
As a business, or individual, your brand’s story should be a complete picture of who you are and why you do what you do – what is your mission and vision.
It encompasses the facts of your brand, but also the feelings created by your brand. It should be the foundation of every aspect of your content marketing. Without a brand narrative, your marketing will be typically vague and inconsistent.
Notice how we’ve not mentioned what you do here.
In his book and hugely popular TedTalk, Start With Why, Simon Sinek argues that most organisations communicate from the outside in.
They start with what it is they do, before going into the how. They rarely address the why. But the why is so important when it comes to telling stories and leveraging human appeal.
Sinek argues that inspired leaders and organisations communicate from the inside out, starting with the why, and then moving to how, before finally addressing what it is that they do.
“With everything we do, we aim to challenge the status quo. We aim to think differently. Our products are user-friendly, beautifully designed, and easy to use. We just happen to make great computers. Want to buy one?”
This example, from Sinek, concisely shows this process in action. It is a reference to Apple and the way it starts with Why in its communications.
The theory emphasizes that people don’t buy what you do; they buy why you do it.
By starting with the “why,” organisations can differentiate themselves from their competitors, attract like-minded individuals who share their beliefs, and foster a loyal customer base or following.
This is where storytelling comes into play.
Brand storytelling is an art form that can be traced back to as early as 1895.
This was when a farming magazine called ‘The Furrow,’ leveraged compelling brand stories as a way to connect with their target audience.
John Deere’s magazine is considered to be the first example of corporate storytelling. But since these early days, brands have continued to recognise the amazing power that stories have.
Fundementally people like stories, because they can create emotional connections with them. This connection then creates brand differentiation, humanisation, memorability and engagement.
These are incredibly important elements not only for building brand authenticity but for keeping a steady pipeline of engagement in a world where a lot of businesses are pushing a product or service.
As more people are driven to make connections online, more brands and businesses use that online presence for reach and engagement.
This kind of activity would previously have been referred to as the marketing funnel. But that’s something of an outmoded term now.
The funnel is now more of a web.
The sheer volume of marketing communications coming the way of a consumer is staggering. From Google Search, to Facebook, Instagram, Youtube, Blogs, News and more the consumer has never been bombarded with more information.
The term web is quite an apt one in this sense. Because the web of social and marketing comms is now so laden with competition, it easily becomes overly exhausting for the potential customer.
All it can take is one element of that web to break, for the whole thing to fall down.
A lot of brands have a story to tell. But the only way to create a story that will resonate with your customers is to understand the art of storytelling.
Great stories are considered as such for several reasons. They take you on a journey. Great stories are relatable, they can inspire, engage, can even affect change. A good story is always:
Successful brand storytelling always has several key elements that create a compelling narrative.
An authentic story will help you articulate brand messaging, brand values and your brand’s mission.
How can you leverage the power of storytelling for your brand? Let’s start with the basics
Before you can tell your story, you have to know your story. Many organisations try to tell their brand story before they understand who they are and why their audience should care. It’s much easier to tell your brand’s story when you figure out:
An essential part of any brand story starts, as you’d expect, at the beginning.
What is your brand’s purpose, why do you do what you do? Why does your brand exist in the first place?
Identifying the answers to these questions will help you understand more about your brand. Once you establish your own brand’s identity, you can begin to tell your story.
It’s important to have a clear and consistent message that emanates throughout your communication. But try to stay clear of sounding like you’re selling something… show, don’t tell.
When you show who you are as a brand vs what you’re selling, you’re creating that emotional connection and brand differentiation. So, when it does come the time to drop a sales message, you have that preexisting engagement and customer motivation.
You can really only achieve this if you know your audience. To craft a compelling story that will speak to your customers, you need to properly understand them.
What motivates them, what inspires them, what moves them
Ask yourself who your customers are and why they should care about your brand. Define your buyer personas and think about the kinds of stories they want to hear.
Understanding your audience is imperative to not just your brand story, but your marketing strategy as a whole.
With your messaging shaped and your audience profiled, it’s time to define your narrative.
How do you want your audience to react? Do you want them to feel entertained? Informed? Educated?
Understanding these points will help you form your narrative and allow you to paint a picture of the kinds of stories and content that you should be producing.
Telling an authentic brand story goes beyond the ‘about us’ page on your website.
Instead, it’s interwoven into every aspect of communications
You’ll find that great brand stories are permeated through a brand’s social media posts, blogs, emails and website.
In today’s competitive and crowded marketplace, brand storytelling has become a powerful tool for companies to create meaningful connections with their customers, differentiate themselves, and establish a strong and memorable brand identity
Do you want to experience the value of great storytelling? Talk to the team at AMBITIOUS to discover how we can get more people talking about your brand [email protected] or call us on 0117 905 1177.
We’ve all heard the stereotype that business-to-business marketing is corporate and serious. More suited and square than boldness laid bare. Nothing like the glamour, humour and heroism of its B2C counterpart.
Because there’s no place for great, inspiring creative when you’re dealing with engineering, manufacturing, technology or professional services, right?
Wrong. Wrong on all counts, in fact.
“…it’s as much human-to-human as it is business-to-business…”
Even B2B marketing is all about making the right connections with people. So it’s as much human-to-human as it is business-to-business (the reason we’re always reiterating the importance of a marketing mix that balances brand building with lead generation).
As an agency that provides B2B marketing services to a range of clients within manufacturing, financial services, legal, healthcare, and many more industries, we’re no stranger to finding creative, innovative ways to add allure to corporate, industrial and even technical communications.
Research shows that B2B marketing should be just as, if not more, eye-catching, quick-witted and creative as B2C. In a recent LinkedIn study 69% of B2B marketers agreed that B2B purchasing decisions are as emotionally driven as B2C, and 39% said they use storytelling, humour and emotion to help make their campaigns resonate with their audience.
“…80% of B2B customers expect to have a buying experience with the same level of personalisation as B2C marketing…”
In a 2023 study, 92% of CMOs ranked creativity a top priority. And it may seem obvious, but even in B2B marketing, our audiences are made up of people – the same emotionally driven decision-makers as B2C audiences. Sure, they might also be looking for stats, social proof, solutions to very specific problems, and metrics such as ROI. But that doesn’t take away the appeal of striking creative.
“…there’s nothing safe about the ‘sea of same’ B2B marketing channels can become…”
In fact, you could argue it’s even more important to consider the psychology behind your creative decision-making. There’s certainly makes a strong case for personalisation. In fact, according to 6Sense, 80% of B2B customers expect to have a buying experience with the same level of personalisation as B2C marketing.
The takeaway? Being brave can help you stand out from the competition. And it really does pay.
Here are a few examples of clients we’ve worked with where we’ve used creative techniques to generate impressive ROI and results.
The world is on a race against time to reduce carbon emissions and limit the devastating effects of climate change.
Specialists in heating and cooling solutions, Daikin developed the Altherma heat pump as an alternative to fossil-fuel boilers – one with a significantly reduced environmental impact. To promote these benefits, the team needed a stand-out B2C campaign.
With a predominant focus on B2B products, Daikin had very little consumer presence in the UK and needed to persuade a broad audience to invest significantly more money to install a heat pump into their homes compared to a standard boiler.
We developed the Sustainable Home Network identity to align with Daikin’s renewable energy mission. We then created a multi-step, multi-platform campaign.
We developed an overarching message: ‘Be the energy for change” – the thread that ran throughout our persuasive ad campaign. At the heart of the creative was an aspirational vision of a comfortable, low-carbon lifestyle.
The campaign went to market on brochures, LinkedIn and social media advertising, national press and PR. We also developed a TV commercial, and Daikin even featured our designs on their fleet of installer vans.
The Energy for Change website attracted more than 216,000 visitors in three months
13,382 brochure downloads
1,887 requests for an Altherma heat pump to be installed
Phil Robinson, Creative Director:
“Great creative and B2B marketing aren’t always synonymous. We’re all so engrained in the traditional patterns of B2B thinking and speaking that creativity is often lost in the front-of-mind commercial arguments we’re inevitably drawn to.”
“But make no mistake – high-impact creative is essential if your B2B marketing is going to be effective. It’s the one sure-fire way to move hearts and minds.”
Known globally for its best-in-class printers and innovative office printing solutions, Epson needed a powerful brand campaign to promote the benefits of using Heat-Free printing technology.
Epson printers don’t require any heat in the ink ejection process, so they consume less energy. They provide improved performance, increased productivity and reduced environmental impact – which became the driving force behind our campaign.
We used cinematic shots of an Olympic skater to carve the key messaging from our campaign into beautiful ice forms. The powerful video content – paired with photography from Epson’s National Geographic collaboration – told the‘Heat-Free’ story beautifully.
The footage became the bedrock of our visuals, allowing us to draw emotive, evocative comparisons between the technology and its eco-credentials.
We saw 10% YoY growth in sales volume for the business unit from campaign launch.
Luke Waterman, Art Director:
“We work hard to create campaigns that stand out from the crowd. There’s no benefit to blending in – no reward for being professionally overlooked. But there should be a reward for the audience. So we aim to deliver the right visual cues that provoke an emotional response, be it humour, shock and awe, an empathic association, or simply aesthetic value – but (hopefully) it’s never vanilla.
“I think what we do well is to tailor our clients’ message to reflect the needs and interest of the audience, getting the visual look and feel just right to make marketing materials more relevant and interesting.”
Panasonic TOUGHBOOK
Panasonic TOUGHBOOK pioneered the rugged computing market. Its laptops, tablets and handheld devices are designed to withstand the harshest environments in a range of industries, from the military and emergency services, to manufacturing and industrials.
An already well-established brand, TOUGHBOOK wanted a campaign that resonated with its diverse target audiences. It needed to reach multiple sectors and countries, so being translatable was key.
And so ‘TOUGH is’ was born.
The messaging was developed to empower and relate to both the key-workers using the products and the devices themselves.
We formed emotive headlines such as ‘TOUGH is staying strong in mission-critical moments’ and ‘TOUGH is being where you’re needed most’ that would evoke a sense of what it’s like to work in these rugged environments, as well as demonstrating exactly how impressive and robust the technology needs to be. High-octane, dramatic photography brought this vision and the words to life for a striking campaign.
We introduced Video Ask to track the enquiries that came through from the campaign and to engage the website traffic.
63% of people engaged with the Video Ask interface
43% of people answered at least one question
20% of people finished the journey and completed required action
Robbie Masters, Senior Copywriter:
“It’s a misconception that B2B marketing is dull. But actually it can get samey if businesses aren’t careful. Our clients are doing brilliant things, producing ingenious products, and having a positive impact on people’s lives every day.These are stories worth telling.
“It’s our job to unearth those hidden gems, highlight the benefits and find creative ways to tell the brand’s story. Sometimes that’s more challenging than in consumer marketing, where the drivers are desire or aspiration. If anything, great B2B marketing can demand more creativity, more of a human touch, and more emotion – not less.”
So next time you reach for the safe option – whether it’s the same-old image library, your slightly vanilla email template or an ultra-light-touch website refresh –consider being brave and trying something new.
Because there’s nothing safe about the sea of same B2B marketing channels can become.
If you need help bringing a creative spark to your B2B marketing, we’re just an email away. Get in touch at [email protected]
Here at OggaDoon, we work with local, national and international clients across a variety of sectors including health, NGOs and cyber security. It’s great to celebrate the good news regarding brand, service and product launches, however, in the dynamic landscapes of today’s business world, uncertainties and challenges are inevitable, so this is where a PR agency like OggaDoon, with crisis management experience, becomes a powerful ally.
A crisis, whether it be a natural disaster, a product recall, or a reputational issue, can pose significant threats to an organisation’s stability and public image. In such critical moments, the strategic application of public relations becomes a linchpin for navigating through turbulent waters.
PR can help businesses to:
Head to our website to find out more.
To celebrate International Women’s Day, we are officially funding a second round of creative and marketing support to businesses dedicated to levelling the playing field for women.
Last year we offered creative support to a local business dedicated to making a positive impact for women in the South-West. The Women’s Work Lab based in Bristol, addresses the motherhood career gap by providing skills-based training to mums on benefits, enhancing their employability. Headed up by an all-female team here at Oakwood, we reviewed their brand identity and created evolved messaging and a new visual look.
Once again, we are interested in hearing from individuals, organisations or businesses who are led or owned by women who are committed to celebrating women’s achievements, championing women empowerment, calling for positive change to advance women, taking action to educate and raise awareness of women’s equality and those who are actively fostering and creating more inclusive workplaces, communities, or practices for women; to help drive forward the important message of this year’s International Women’s Day around inspiring inclusion.
If you think this sounds like you, please apply here: https://oakwoodagency.com/insights/iwd-2024
And don’t forget to spread the word!
Whether you’re a new start-up or the proud owner of a family-run bakery, the digital world can feel like a jungle of jargon and ever-shifting goalposts. But do not worry, my digital adventurers! Today, we’re embarking on an excursion to unravel the mysteries of SEO, minus the patronising tech language.
The wonderful world of Search Engine Optimisation (SEO) is all about making your website stand out in the eyes of search engines. Consider it as cleaning up your internet presence so that Google, like the most popular kid at school, can’t help but notice you.
Starting with keywords, those sneaky little things that people enter into search engines while looking for something, you need to know which ones will get you a nudge and a wink from Google. Then there’s on-page optimisation, which entails making your titles and meta descriptions both informative and appealing.
Next, don’t forget about backlinks, which are similar to online street cred; the more trustworthy sites link to yours, the more Google believes you’re the best. Last but not least, your site’s user experience must be slicker than a charmer’s chat-up lines, with mobile-friendliness, quick loading speeds, and material as fascinating as a natter at the pub.
For individuals looking to learn the fundamentals of SEO, check out Mastering SEO Fundamentals for Newbies. It’s similar to your trusted map to buried treasure, but in this case, the treasure is massive amounts of web traffic.
SEO isn’t something you do once and then forget about. Google wants to keep us on our toes with its continuous upgrades. And, like fashion trends, if you don’t keep up, you’ll rapidly appear as out of date as socks and sandals.
This year, Google has been busy tweaking the machinery with algorithm improvements, putting an even more focus on the quality of your content and the experience you provide to your users.
What’s the latest in the 2021 SEO scene? You have Google’s Page Experience Update, which focuses on topics like loading speed and mobile friendliness. And don’t underestimate the growing relevance of local SEO. With more people looking for neighbourhood delicacies, it’s a no-brainer to improve your local listings.
Curious about this year’s shake-up? Have a gander at the Beginner’s Guide to 2021 SEO Changes.
Change is the only constant, they say, and Google’s recent upgrades are as consistent as rain on a British summer’s day. Navigating these shifts does not require casting a magic spell; rather, it requires maintaining a steady hand on the tiller and adjusting your sails.
For example, Google now prefers websites that offer an excellent user experience (UX). This implies that your website’s usability, mobile appearance, and loading speed are more important than ever.
If you’re feeling a little lost, check out the link to Navigating Through Google’s Recent SEO Updates – it’s your go-to compass in the ever-changing world of SEO.
Think of your website like a store. You wouldn’t have a confusing layout or useless service in a physical store, and the same is true for an online storefront. SEO finesse begins with simplicity, such as crystal-clear navigation, a plethora of persuasive and instructive content, and some clever keywords scattered throughout like fairy dust.
From there, you may go into details like as image optimisation (ensuring that images aren’t so enormous that they slow down your site) and ensuring that each page has a specific function.
If you’re itchin’ to start enhancing your digital habitat, snag some pearls of wisdom from Enhancing Your Website’s SEO: The Basics.
Even the most daring adventurers require a guide while exploring new territory. And in the wilds of SEO, it pays to have a reliable ally who knows every nook and cranny of the terrain.
BrisTechTonic is not your typical SEO agency. We’ll take you under our wing and decipher the enigmatic hieroglyphs of Google’s algorithms with sophisticated knowledge and a pleasant wink. Our desire is to help your company advance in the search rankings with a plan designed specifically for you.
Eager to get the gears turning on your website’s SEO potential? Look no further than unlocking your future success with Unlocking SEO Potential for Beginners.
So, if you’re ready to unfurl the sails on your SEO voyage, why not book in for a discovery call? We’ll chat about your needs and plot a course for your online triumph. Until then, keep your wits about you and your SEO sharp!
Welcome to the digital labyrinth, where SEO mysteries are more complicated than Spaghetti Junction on a Friday afternoon. But do not be afraid! We’re here to light the way for your online adventure, much like a trusted flashlight in the depths of Wookey Hole.
Imagine SEO as the High Street of the digital world. It’s where you set up your shop (a.k.a. your website) to get the most footfall. Only, in this bustling metropolis, footfall is driven by the all-seeing eyes of search engines. Now, let’s Discover the essentials of SEO with our beginner’s guide and turn browsers into buyers!
Before you start building your digital empire, you should learn the fundamentals of SEO for your new firm. Here is the groundwork:
Keywords: These are the ‘Open for Business’ signs that catch your attention. These are the terms your prospective clients are feverishly putting into Google.
Content: The king, queen, and the entire royal procession. Quality content not only engages your target audience, but it also pleases Google.
Meta Tags: No, not a new superhero team, but important text snippets that inform search engines about the content of each page of your cyber castle.
Backlinks: These are your high-street recommendations. The more credible the source, the higher your street cred in the digital hood.
SEO is similar to a superb Bristol brew in that the appropriate ingredients must steep together to produce the ideal cup of tea. So, let us jumpstart your digital success with this simple SEO guide and propel your brand from startup to superstar.
On-page SEO is about making your store as attractive as possible from the start. This entails having a clear indication (your title tag), an appealing display (your photos and formatting), and an attractive pitch. It’s where you can learn about SEO: A beginner’s tutorial for those looking to impress passersby.
Off-page SEO is the equivalent of positive gossip; it’s how you get people talking about your business in the outside world. Earning backlinks from credible sites is like the local newsagent saying, “That’s a fine establishment!” It’s an important step towards unlocking the secrets of SEO for your growing business.
As any wise explorer knows, a map is essential. Let’s plot the course to Navigate the world of SEO: A starter kit for small businesses, marking the key destinations and avoiding the peckish trolls lurking beneath the bridges.
If your company is the large fish in a small pond, local SEO guarantees you don’t slip away. It’s about claiming your area on ‘Google My Business,’ and ensuring that when locals search ‘near me,’ your shop appears as a beacon on their digital map.
Consider technical SEO to be your tech team working in the background. They’re responsible for guaranteeing that your site’s rigging does not collapse during the performance. From loading times to mobile responsiveness, the unsung hero keeps the show running smoothly. By paying attention here, you will ensure that you start your SEO journey with our thorough beginner’s guide.
When you combine creativity and statistics, you have the recipe for online enchantment. It’s time to make your mark online with practical SEO ideas for new businesses and create a website that Harry Potter would be proud of.
Once your potions are bubbling beautifully, you should test their potency. Tools such as Google Analytics allow you to see how your audience interacts with your material. This knowledge allows you to fine-tune your spells for optimal effectiveness.
Remember that in the world of SEO, patience is more than a virtue; it is a requirement. Results may not be immediate, but with a persistent technique, you will see your online riches grow.
Ready to make your digital aspirations a reality? Embrace these simple SEO methods for new businesses and watch your brand ascend the ranks of Google’s enormous library.
For those willing to learn the intricacies of SEO and move their organisation forward, the adventure is only beginning. Remember, you don’t have to go through this digital journey alone. If you want to learn more about SEO for your growing business, schedule a discovery call. Together, we’ll devise a customised plan to make the Google gods smile upon your website.
🌸Towards Change Exhibition for Inclusive Advertising🌸
We are thrilled to announce a showcase of civic powers to transform advertising content from controversial to inclusive messaging from our workshops we’ve conducted to the public every week.
See the fusion of social, academic, and advertising industry unravels the impact of stereotypes in advertising and provide a platform for dialogue, learning, and change.
This exhibition is proudly sponsored by Launch, a Google Premier Partner and two-time winner of Europe’s Best Small PPC Agency. Thanks to their generous support, admission is free, making it accessible to everyone interested in exploring this transformative display.
🌸Speaker Session (18:00 – 19:00)
Carol Watson, Chief Inclusion Officer at BCW ( Global Agency)
Dan Srokosz, Creative Director, AgencyUK
Megan Gibson, Paid Media Director, AgencyUK
Dr. Junko Yamashita, Professor at the University of Bristol
Ms. Samantha Ford, Marketing lecturer at the University of Bristol
🌸Comments are from
Polly Wyn Jones, Kantar Global Knowledge Manager, Creative & Media
Nendra van Wielink-Mohamed, Global Media Practitioner
Dr. Terrell Carver, Professor of Political Theory at the University of Bristol
Joyann Boyce, TedX Speaker, Founder AI Consultancy
Olu Osinoiki – 📸 Wedding Photographer
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