User testing is analogous to asking your friends to try out a product you’ve produced, to put it simply. Consider creating a toy or game and wanting to determine whether it is enjoyable and simple to play. Similar user testing is done for websites and apps. People who didn’t build it check it out and report back on what works and what doesn’t. This makes it better and simpler for everyone to utilise websites and apps. London-based digital consultancy WeAgile will conduct user testing on your new website or app if you are one of our very fortunate and satisfied customers. Why not reach out to us right away to learn more? But now – onto User Testing.
To make user testing feasible and effective, you’ll need to take a number of actions. Here is a brief explanation of each of the steps; we will go into greater detail on some of them in the blog.
This could be a brand-new website, app, or other digital product created to address a particular user demand. The testing procedure is built upon this phase. Simply put, there won’t be anything to test without the product (even if it’s an MVP).
Based on your objectives, pick the testing approach that is best for you. (Read more about down below). Depending on the insights you want to gain, this may involve usability testing, A/B testing, or even eye-tracking experiments. Each approach presents a distinct viewpoint on user engagement and pleasure.
Find the people that most closely resemble your target market. You can be confident that the feedback you receive correctly represents the experiences and preferences of your real users by selecting participants who are representative of them. Trust us when we say it. Below, we go into further depth regarding several locations where you might discover your test subjects.
Select a suitable area to carry out the experiments. If you’re conducting online testing, this could be a controlled environment, a real-world scenario, or a remote environment. The setting ought to reflect the way users would naturally engage with your digital work. Most likely, the people who take part in your test will test your website or app from home, on their own schedule. Just always tell them when they have to turn in their results, so keep reading.
Find out how long it will take each participant to finish the test. By evaluating how long customers generally spend navigating through your digital product, you can make sure that the testing period is reasonable and doesn’t pressure participants.
Give the chosen participants access to your digital product and the essential instructions. Sharing a website or app’s link may be necessary for this. Consistent outcomes across participants are ensured by clear criteria.
Gather and assess the information and comments gathered during the testing process. This entails assessing user interactions, watching how they behave, and taking into account their input. To learn how consumers interact with your new app or website, look for patterns, insights, and pain areas.
Given that we discussed a variety of testing techniques in the preceding section, you may be asking how to do user testing for your product. There are various methods for conducting user testing because every product, prototype, and feature is unique — just like every firm. We’ll examine the three most popular ways WeAgile, a web design and development company in London, has had tremendous success with. There are various approaches that may be utilised for user testing.
In A/B testing, you split up your test subjects into groups (which could be two or more) and have them try out several iterations of your product to determine which they prefer. This enables you to determine whether version delivers your clients a better user experience and makes them happy. A/B testing involves exposing your clients (or test subjects) to various versions of your product. It’s comparable like testing various ice cream flavours to determine which one they prefer. You get to observe what actually excites your customers rather than assuming based on what you know about them. Even if you are confident in your knowledge of your clients, A/B testing may still surprise you and reveal something intriguing. There is a reason why huge companies (like Facebook) do A/B testing regularly.
It does sound a lot like user testing, don’t you think? It is not, however, the same. Before getting into the specifics, let’s first examine the distinction. The entire range of client interactions with your website or app is captured during user testing. This may include — from when they first come into contact with the object until when they cease using it, their thoughts, feelings, likes, dislikes, reactions, and behaviours related to the item. On the other hand, usability testing focuses on how and to what extent a client uses your product to accomplish a certain goal. Even if it helps to make the user experience as a whole, this isn’t the whole journey.
Giving a product, prototype, or feature to actual customers (or your test subjects) allows you to gauge how user-friendly it is. Usability is the ability of a product to be useful and simple to use. You can determine how naturally your actual users find your product, prototype, or feature by conducting usability testing.
Beta testing happens in the last stages of developing your website or app. It occurs when you present your finished product to your clients and target market and allow them to closely examine how it will look when it is ready for release. Prior to entering the market, this testing phase serves as the final customer approval.
When should beta testing be used? It’s ideal when you’re almost done creating your product and want to get one more opinion before releasing it to the public. This step gives you the chance to make any last-minute adjustments to the user experience, making sure it’s excellent for your clients. Other user tests throughout the design process ought to have been conducted before beginning the beta testing phase. This is so that only the most significant and final product upgrades are subjected to beta testing. By getting client feedback beforehand, you’ll probably only need small changes—if any—during beta testing. By using this tactical approach, you can be confident that your product is polished and prepared to shine.
A variety of measurements used in user testing are used to assess the usability and efficiency of your website or app. These metrics offer insights for improvement by quantifying user interactions, engagement, and satisfaction. Here are some metrics from user testing that you can find helpful for your website or app. Keep in mind, though, that not all of these will apply to your digital project because every website and app is different (in its own way). These metrics offer insightful data on how people interact with your websites and apps, assisting in the development of improvements and optimisations that will result in a flawless and pleasurable user experience.
Task Success Rate: this measures the percentage of tasks users successfully complete during testing, indicating how well your design supports their goals.
Time on Task: the time users spend on specific tasks. This could indicate how intuitive and efficient your design is.
Error Rate: this metric calculates the frequency of user errors during tasks, shedding light on confusing or challenging aspects of your product.
Click-Through Rate (CTR): for links or buttons, CTR measures user interaction by showing how often they click on these elements.
Bounce Rate: for websites, this measures the percentage of visitors who leave after viewing only one page, indicating a lack of engagement.
Navigation Flow: it maps users’ journey through your website or app, revealing any confusing pathways or friction points.
Satisfaction Ratings: these are often obtained through post-test surveys; these ratings provide insights into users’ overall satisfaction with the experience. You could also do short (or in-depth) interviews with the test participants if the time and resources allow.
Net Promoter Score (NPS): this measures users’ likelihood to recommend your website or app to others (be it their friends, family or promotion on social media channels). This reflects their overall satisfaction – the more satisfied they are, the more they will promote it – as simple as that.
Conversion Rate: for e-commerce sites, this measures the proportion of visitors who complete desired actions, such as making a purchase.
Scroll Depth: tracks how far users scroll down a page, showing if important content is being missed.
Time to Complete Tasks: it is what it says on the tin. This quantifies the time users/test participants need to finish tasks, revealing potential obstacles or ease of use.
User testing works like a detective, swiftly identifying the precise issue so that your team doesn’t spend time and resources on the wrong thing. It involves making a quick investment in the appropriate cause. Your product, feature, or prototype may be simple to use for your team and designers, but it could not be for your actual customers. User testing reveals areas in which your product might be more appropriate for your target market. It highlights the areas where people might become perplexed or irritated. Since user testing takes place prior to the release of your product, you can utilise this information to keep making improvements until you’ve created a user experience (UX) that you’re truly proud of.
To get insightful feedback on your digital products, you must enlist consumers to test them. If you’ve decided to attempt to do it on your own, here’s how and where to do it.
Your Network: Start by reaching out to friends, family, and colleagues who fit your target user profile. They can provide initial insights and help you refine your testing process.
Social Media: Post a call for participants on your social media accounts or in relevant groups. Explain what you’re looking for and the perks of participating (e.g. an Amazon voucher or a free subscription to your app once it launches). Platforms like Meta, LinkedIn, and X can be effective.
Online Communities: Participate in forums, discussion boards, or online communities related to your product’s niche. Engage with users, build rapport, and then invite them to test your product.
User Testing Platforms: Websites like UserTesting.com, Userlytics, and TryMata allow you to recruit users based on specific demographics. These platforms handle the recruitment process for you – easy but not always cheap. There are a couple of more you can have a look at – Helio.app (formerly Verifyapp.com), UXTweak.com.
Email Subscribers: If you have an email list, send out an invitation to your subscribers. They’re likely already interested in your product and might be willing to participate.
In-Person Events: Attend relevant meetups, conferences, or workshops. Engage with attendees and invite those who align with your target audience to participate in testing.
Universities: If applicable, approach universities and colleges to recruit students who match your user profile. Many students are open to participating in user testing.
Local Communities: Utilise local bulletin boards, community centres, or coffee shops to post recruitment flyers. This can help you find participants within your area.
Referrals: Ask your current participants if they know someone else who might be interested in testing your product. Referrals often lead to engaged participants.
Paid Advertisements: Consider running targeted online ads to reach your desired user demographic. Platforms like Facebook Ads and Google Ads can help you reach a wider audience.
User testing enables us to improve, innovate, and create digital solutions that genuinely resonate with our audience with every click, scroll, and interaction. By embracing the art and science of user testing, we not only produce useful products but also experiences that have a lasting impression on users and the digital world. Let us at WeAgile join you on this exploration as we work to improve customer satisfaction, elevate our design, and push the envelope of what is conceivable for websites and mobile applications.
Sometimes merely using words or static visuals to describe something is insufficient. Making a wireframe is the next stage once a concept for your company’s mobile app or website has taken shape. To guarantee that consumers have a flawless browsing experience, it nevertheless occasionally occurs on paper or via a dedicated tool. Interactive mockups known as prototypes are used to test the aesthetic and user experience of websites and mobile applications.
Designers and developers can demonstrate how they want something to look and function via interactive prototypes. They may test the interactions they want to use, which will aid developers in knowing what to design. Like a how-to manual for getting everything just right!
For both websites and mobile apps, an interactive prototype provides insights about user interaction at several levels. By allowing users to evaluate design usability and feasibility before to the start of the development phase, these prototypes help eliminate unforeseen problems that may arise during project execution. It acts as a sneak peek or presentation of the final look, navigation, drop-downs, and filtering capabilities of a digital product. Because of its robustness, users may thoroughly examine the system’s features, functionality, and usability in a single package. It is similar to taking a “test-drive” before buying “the car” (i.e., creating a digital product).
There are currently a lot of different options to choose from, despite the fact that it has long been a preferred pick for UX/UI design teams. Figma is used by almost four million people. It is excellent for project management, building website pages, making app prototypes, and brainstorming and mind maps. To see if it works for your needs, you can start with the free version.
Instead than being a single tool, InVision is more a collection of tools. Three tools and collaborative places are included in one membership. The first is Freehand, which is used for collaborative wireframing in real time. After that, you proceed to Studio to design screens and create interactive prototypes. Studio features a function that allows you to turn comment suggestions into tasks that can be completed. When everything is finished, use Inspect to collaborate with developers and give off designs.
This is an excellent tool for collaborating between designers and developers. After finishing your project on Webflow, you can download the HTML, CSS, and Javascript code (without really having to code anything). It will resemble something a developer would create exactly! Give your developer this code so you won’t have to worry about the front-end details any more.
Sketch provides a sizeable selection of prototyping tools. You may bring your ideas to life in ways that enhance the projects you’re working on by using tools like scrolling artboards, fixed elements, and overlays.
According to user feedback, Miro’s prototyping tool streamlines the prototyping process, making it efficient, flexible, and collaborative. Additionally handily, Miro provides wireframe and prototype templates. Over 60 million people presently use Miro, so there must be some value there. Check it out for yourself without a doubt!
Our team of designers, developers, and marketers at WeAgile, a digital agency based in the UK, has extensive experience in app development, website development, and digital marketing. Reach out to us right away and let’s start to work on your brand-new, exciting digital project or campaign!
Launched back in August 2022, with an update in December, the ‘helpful content update’ is the latest significant change to Google Search’s algorithm, with the company stating it would be prioritising content “written by people, for people.”
Sounds obvious, but the devil, as always, is in the detail.
Google acknowledges the power of SEO in elevating search visibility, but it has long been on the hunt for those websites who prioritise the algorithm over content that people are really looking for. The helpful content update seeks to address this perceived issue by rewarding websites that provide valuable, relevant content whilst penalising those that don’t.
The big question is, how does this all work in practice and what indicators is Google using to differentiate good helpful from unhelpful content
The helpful content update works through a site-wide signal that identifies content that provides little to no value or does not help users with their particular search queries. If a website is found to have relatively high amounts of such low-value, unhelpful content, it will perform worse in Google Search.
The process is completely automated, identifying content through a machine-learning model. It is neither a manual nor a spam action.
So what exactly does Google consider ‘unhelpful content’?
It’s a question that can be answered with a series of questions that you can ask yourself.
This is the line of questioning you should start with when examining your content to get an idea if it’s helpful or unhelpful by Google’s standards. The philosophy fuelling this approach goes back to serving “people first” when creating content, and actively avoiding the creation of content to game search engines.
People use search to look for content that’s relevant to their interests, useful for their inquiries, trustworthy in their eyes, and engaging to consume. People-first content offers all those elements.
When people are done consuming people-first content, they leave feeling satisfied. They have their questions answered, their curiosity sated, their trust gained or strengthened, and maybe even have their feelings stirred.
If your content is – for the most part – regurgitating what’s already been said without contributing original perspectives or analysis, then it’s in the firing line.
A common example of search engine-first content, that you yourself may have stumbled upon, is content that purports to answer a question but doesn’t. People will always be Googling questions like “when is the next iPhone coming out?”. Search-engine first content would typically present a 500-word article repeating that question in so many different ways only to say in the end that there’s no actual release date yet. Avoid creating this kind of content, as Google is no longer tolerating it with this update.
Google Search prioritises content that it deems most helpful to rise up the SERPs. Determining what’s ‘most helpful’ is based on how much content shows experience, expertise, authoritativeness, and trustworthiness (EEAT).
Helpful content doesn’t need to demonstrate all E-E-A-T qualities, but what does matter the most is that it shows enough of either experience, expertise, and authoritativeness that it becomes trustworthy.
A review of a smartphone where the content creator shows plenty of first-hand experience using the phone can still be helpful even if that content creator doesn’t have all the expertise to know how the underlying technology of the device works.
E-E-A-T matters even more when it comes to subject matter that concerns people’s financial stability and personal safety, and the welfare of society. News about natural disasters, medical advice, legal advice, property investments, and online shopping pages are some examples of content that Google is more strict about assessing. Such content is called ‘Your Money or Your Life’ (YMYL) content, and it has to show the qualities of E-E-A-T for Google to consider it helpful.
The signal added in the update is part of the large group of signals Google uses to assess how well web pages will rank. As such, a website that may be evaluated as having unhelpful content by this measure can still rank well, as long as Google’s other ranking signals see that the website still provides relevant, people-first content.
The helpful content update signal is weighted. The more unhelpful content that is detected on a website, the greater the adverse effects will be for that site’s search visibility.
Google monitors websites actively to check for unhelpful content, including both new and existing sites. For websites that are adversely affected by the process, it can take months to recover, as Google will want to see over a long period that any unhelpful content removed doesn’t return.
Getting hit by the helpful content update is costly, as your website can get buried in the SERPs for months while you fix everything. Avoid falling down that hole by taking these practical steps.
The temptation to artificially boost your rankings can lead to creating content that may be popular but is actually outside your field of expertise. It’s going to be immediately apparent to people who are knowledgeable about the subject you’re covering that your content is inauthentic, or just inaccurate.
For the audience that you’re already serving, content that only capitalises on a trending topic but has zero connection to everything else you offer will not resonate. Either way, Google will evaluate your content as unhelpful.
It’s incredibly difficult to express any real sense of familiarity with a subject if you have no actual hands-on experience with it. Whether it’s covering a product or a service, you’d be hard-pressed to form a genuine opinion that people would find helpful when you haven’t used it yourself.
If you do actually have first-hand experience with the subject you’re talking about in your content, show it. Take some pictures with the camera of that new smartphone you’re reviewing. Record a video of you cooking that vegan recipe you recommend to beginners. Share a personal anecdote about your visit to a trade conference. Or quote someone you’ve interviewed about a subject, if you’re not bringing in outside expertise. The more human and authentic you can be the better.
Your recent content strategy may be delivering entertaining blog posts, comprehensive guides, and insightful analyses, but you may also have content from previous SEO efforts that would no longer pass muster.
Take the time to review your old content that may have been created mainly for search engines, and get rid of anything that could trigger Google’s helpful content signal. Be brutal in your pruning process.
Another clear sign that content was only created for search engines is that it goes on and on without ever actually getting to the point. Such content creation operates under the mistaken belief that just by hitting a specific word count or video length is good enough for Google.
Make sure that when people are done reading your articles or watching your videos, they leave satisfied having had their questions answered and concerns addressed.
While the helpful content update emphasises a people first approach when creating content, this doesn’t mean completely foregoing SEO good practice. Google themselves recognise the additional value SEO brings to searchers.
It’s just a matter of priorities; where the focus should be on helping people, and where SEO best practices are implemented to support that primary purpose.
At Superb, we take algorithm updates in our stride, as we’ve seen so many of them come and go. Whilst we cannot ever claim to know what’s coming round the corner, we can confidently say that we have the expertise, knowledge and tools to deal with sudden rankings drops due to algorithm updates (and they will hit your web rankings at some point, believe me).
We’ve been talking a lot about Google Analytics 4 (GA4) lately as we’re about to see Google’s familiar Universal Analytics sunsetted. To quickly recap though, GA4 is the latest version of Google’s popular website analytics platform and a core SEO tool for any organisation looking to track the performance of their website and gain essential insights on what they’re doing right, what they could be doing better, and what they should be fixing.
One of the most significant updates in GA4 is how actions taken on a website are tracked. If you want to improve how your website is doing, you’re gonna want to know how to track these actions, which we call ‘conversions’, in GA4.
What exactly constitutes a conversion though?
Broadly speaking, a conversion in the lexicon of Analytics is any action taken by a user you can track. It could be anything like making a purchase, sending an inquiry, or downloading an app.
For anyone who has used Universal Analytics (UA), which is the previous version of Google Analytics, this is a big change from simply setting up Goals to track.
Goals in UA were limited to specific user actions, and you could only set up a maximum of 20 goals per property before having to create a new view for that property or edit an existing goal.
In GA4, any user action can be considered an event, and any event that you think is worth tracking can be labelled as a conversion. There’s also no limit to how many events you can label as conversions.
You can also label multiple events as one conversion, which was not possible with UA.
For example, a string of actions like a user coming to a landing page on your site from an email blast who then plays a video on that page can all be labelled as one conversion.
Conversion tracking in GA4 provides value in three key ways:
You can be much more specific with attributing credit to certain conversions for how much they contribute to a user’s conversion path. Through GA4’s data visualisation and data tables, you can easily see which channels help with conversions and what paths users take to get to a conversion.
Tracking conversions make it much clearer which of them matter and to what degree they matter. You can then focus on what works, and also use that data in tandem with your Google Ads campaign for better bidding.
Conversely, you can use conversion data to then target an audience of unconverted users with more optimised remarketing campaigns. You don’t have to give up on primed leads just because they didn’t immediately convert.
Ok, so let’s get into it. There are three ways you can set up conversion tracking in GA4, and we’ll go over each one step by step.
GA4 comes with preset events that are automatically tracked. These include simple user actions such as clicks, page views, and downloads. You can choose which ones that you want to track as conversions.
This method works for just tracking the most basic actions, but you won’t necessarily be able to pinpoint which conversions matter the most.
The flexibility of GA4’s conversion tracking capabilities are much more apparent when creating new events from the pre-configured options.
Google Tag Manager is a great companion tool to use with GA4’s dynamic conversion tracking feature.
There is a ton of valuable data on all the actions your audience are taking when they get to your website and this information is hugely important. And yet a huge number of businesses have still to set up GA4 and risk all this data disappearing after June.
Setting up Google Analytics 4 isn’t always straightforward so if you’re still having issues after reading this guide, then it might be time to get in touch with the experts.
At Superb, our SEO team are GA4 experts, with a lot of experience migrating our clients and their goals and conversion tracking into this new world. We have the knowledge to not only ensure consistency in your website analytics but also in leveraging so much of the exciting new functionality available in Google Analytics 4 to create even more insights and business intelligence for your business.
Book a call today and I can walk you through our process.
The complex world of greenwashing has been a hot topic in recent years. But in case you’ve missed it, it’s the practice of making products or companies appear more environmentally friendly than they actually are. In a recent interview with Spanish publication ElDiario, we explored the nuances of greenwashing regulations, the accountability of advertising agencies, and the impact of green marketing.
Distinguishing between greenwashing and green marketing is crucial when it comes to understanding the true impact of both. Green marketing involves genuinely connecting eco-friendly brands with like-minded consumers, without the need for deception. While greenwashing attempts to exaggerate environmental claims, regulations emphasizing transparency and honesty still apply to green marketing.
One of the main challenges faced by green marketing today is the erosion of trust due to past greenwashing incidents. Consumers have become understandably skeptical about environmental claims, making it difficult for genuinely eco-conscious brands to gain credibility.
When it comes to determining what constitutes greenwashing, the existing regulations, such as the Green Code by CMA and ASA, seem to leave little room for ambiguity. The guidelines in place provide a clear framework for evaluating the legitimacy of environmental claims.
So the perplexing question is, why does greenwashing continue to persist despite the clarity of these regulations? In many cases, brands that engage in greenwashing are more preoccupied with finding ways to find a way around the guidelines than with adhering to them. Some smaller companies, on the other hand, may not even be aware of the regulatory landscape.
Now, there are also questions about whether these regulations stifle creativity in advertising. While they may impose limitations on certain claims, they should not be perceived as adversaries of creativity. Creativity should be harnessed to tell a brand’s story authentically without resorting to misleading or deceptive practices.
Currently, the fallout from greenwashing typically impacts brands more severely than advertising agencies. Even when high-profile cases of greenwashing are exposed, the agencies involved often escape the brunt of public scrutiny. The repercussions tend to be more detrimental to the brand’s reputation.
However, there is a compelling argument to suggest that advertising agencies should take some responsibility for their involvement in greenwashing campaigns. They should be accountable for conducting thorough research and requesting substantiated evidence for any environmental claims made by the brands they represent. Transparency should be a mutual commitment between brands and agencies, as advertisers cannot afford to blindly accept assertions.
The question of whether blacklisting or shaming advertising agencies that facilitate greenwashing is ethically justifiable remains contentious. While we hesitate to endorse “blacklisting,” we believe that exposing greenwashing, especially in contexts such as the fossil fuel industry, serves a vital purpose. If this exposure motivates agencies to act more responsibly, it could be a necessary step toward ethical advertising practices.
It’s important to note that while stricter regulations can certainly act as a deterrent, they may not eradicate greenwashing entirely. Brands determined to appear “greener” than they are will continue to seek ways around regulations. Recent controversies, such as Shein’s fabrication of a fake factory to deceive influencers and their followers, highlight the extent to which some brands are willing to go to maintain a facade of environmental responsibility.
In conclusion, greenwashing remains a complex issue in the realm of marketing and advertising. While regulations play a critical role in curbing deceptive practices, the responsibility to uphold transparency and authenticity falls on both brands and advertising agencies alike. The challenge lies in bridging the gap between appearance and reality while fostering a culture of genuine environmental responsibility in the marketing world and beyond.
Ever heard of the dark funnel? You’d be forgiven for thinking it sounds like a Jim Henson film or a Stranger Things rip-off. But it’s not as scary or mysterious as it sounds.
It’s no secret that marketers love data. We pore over numbers, analytics, and reports to build the most accurate picture of performance and inform our all-important marketing strategy.
This data is gathered from an array of sources, whether it’s a company’s website, paid advertisements, third-party businesses like HubSpot, or countless other avenues. In fact, businesses put huge amounts of money into collecting as much data as possible about their audiences.
By having an informed plan, underpinned by data, you’re able to craft a marketing strategy tailored to your audience and optimised to target specific demographics. But what about the touchpoints in a buyer’s journey or the sales funnel that can’t be tracked?
This is what’s known as the dark funnel.
Originally coined by 6Sense, the phrase refers to interactions over the course of the sales funnel that you can’t follow or gather data from. To my fellow data-loving marketers, this might seem like a nightmare. But fear not – you can actually harness the power of the dark funnel to further nurture your leads and open the door to new business opportunities.
View image in original blog here.
But before I get ahead of myself, let’s take a look at some examples of dark funnel data:
The above data points are either incredibly difficult to track, or untraceable altogether. But I think we can all agree any marketing that shares your brand with more people is important. You should also note that the dark funnel doesn’t just consist of these data points – it also includes all of the research a potential buyer may have undertaken during the consideration stage (before converting).
A valid question, indeed – why should this concept matter to you and how does it affect your business?
According to CXL:
“over 80% of a customer journey is spent navigating dark channels”
This staggering figure illustrates the huge potential that can be found in dark funnel marketing. This facet of marketing is largely focused on nurturing your leads.
By nurturing your leads, you can increase brand loyalty with your audience before they’re ready to buy. And as 95% of B2B buyers are not currently in the market to buy, it goes without saying that you still want these buyers primed and ready for when they’re prepping a shortlist.
Another reason to consider dark funnel marketing within your strategy comes from the fact that Google is set to phase out third-party cookies. With this huge shift in data privacy incoming, it’s important that your business doesn’t rely too heavily on tracking them. When these get phased out, you likely won’t have enough data to understand your buyers and measure performance, and you risk losing leads.
“…harness the power of the dark funnel to further nurture your leads and open the door to new business opportunities…”
If the dark funnel was a total mystery when you started reading this blog, that’s exactly why you should embrace it. Many companies aren’t doing this yet, which creates a great opportunity for businesses to set themselves apart from the competition and give their marketing a significant boost.
As previously mentioned, dark funnel marketing is all about nurturing leads without analytics, so that they’ll remember your brand and consider your business when they’re ready to make a buying decision. So how exactly can you get people thinking about, talking about, and considering your business over others?
Consistent organic posting
Putting paid promotion behind your social media posts will undoubtedly help your marketing efforts, but it’s crucial that you don’t underestimate the power of organic posting. This free method of marketing solidifies your brand’s online presence on platforms with millions of users. And it’s not just social media. Posting blogs on your company’s website, for example, is a great way to attract potential leads and build your reputation in the market.
High-quality work
This might seem obvious, but by always striving to meet and exceed client/customer expectations, you give people the best reason to talk about you and take control of your reputation. The quality of your work is a direct representation of your business and its values. By producing top-shelf products or delivering first-class service, you allow your work to speak for itself – and people are far more likely to help you spread the word.
Attending events
This is another great way of boosting your brand awareness and holding space in people’s minds, even without trackable data. By attending events, speaking on panels and growing your personal profile (and encouraging your colleagues to do the same) you start to make those all-important face-to-face connections. These interactions tend to stick in people’s minds far more, giving you a chance to leave a lasting impression.
Using the right channels
There are so many online channels where perfect prospects are talking and interacting (with each other, not your content). If you can enter these spaces without selling, whether it’s getting involved in LinkedIn groups, Facebook pages, or something else entirely, you can take part in your prospect’s conversations. But don’t be tempted to lead with your business or credentials. You can get your brand in front of all the right people, and engage with them to form positive relationships, simply by being your helpful, knowledgeable self.
“…Google is set to phase out third-party cookies. With this huge shift in data privacy incoming, it’s important that your business doesn’t rely too heavily on tracking them…”
Just ask
A highly effective yet often-overlooked way to make the most of dark funnel marketing is to ask your leads how they found out about your business. Plain and simple. You can do this by adding a section on your website’s contact form or a step in your checkout process. Alternatively, you can try reaching out via email. This will give you a really strong sense of which of your dark funnel channels are gaining a response from your audience, and which might need a bit more attention.
Hopefully you’re no longer in the dark about dark funnel marketing or its potential to influence your marketing strategy. Now all that is left is turn ideas into action.
While data can get you so far, there are plenty of ways to get front of mind and build your reputation without a cookie, or a dime.
We’re currently offering free marketing consultations, so if you’d like to find out how your business could discover untapped potential, get in touch at marketing@proctors.co.uk.
In a world of increasingly sophisticated wrongdoing, investigative platforms need to do more than just keep pace. They need to keep investigators ahead.
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Clue Software was created to enable continuous progress in one place. From data analysis and reporting to referrals and outcome management, it provides a single application to manage knowledge.
Initially trusted by Frog Capital to conduct due diligence, as part of the Series A investment round our role then transferred into that of an interim CMO post-investment. During this time we conducted a thorough repositioning of the brand to support the growth ambitions of the business and new investors, whilst helping to build the team and recruit a permanent CMO.
Support included:
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Marketing Strategy
For more information, visit Talisman Sparro.
When it comes to optimising websites for organic search traffic, each industry has its own specific needs, challenges and conventions to consider. In healthcare and medicine, for example, SEO strategies need to bear in mind relevant regulations across different markets, the specific language-use and search intent of HCP audiences, and how to ensure research papers, infographics and other kinds of content abide by Google’s best-practice guidelines.
At Varn, we have many years of experience working with pharmaceutical companies on organic search projects. We have learnt that there are some key areas that particularly impact the SEO landscape around healthcare and medical websites. Here are six things to think about when optimising pharma websites for organic search, in addition to general SEO best-practices, which every website should follow.
Because different countries have different laws about how pharmaceutical companies can promote their products, anyone who works on healthcare websites will be familiar with the need to abide by these regulations. This often means creating new content or even whole websites for each geographical market. But did you know that it is possible to let search engines know which version of a page is intended for which location before the visitor even lands on the website? This can be achieved through a piece of coding called hreflang, and can help to ensure that the right pages are found by searchers in the right countries. Ideal for instances when you have multiple versions of a healthcare website targeting different locations, each slightly different in order to abide by the specific regulations in each region.
We often see duplicate content on the websites of our pharmaceutical, medical and healthcare clients – generally when scientific papers have been published within a journal as well as elsewhere on the internet. In this instance, you might find yourself competing with your own content elsewhere on the web. SEO strategists looking after pharma websites may need to strategically determine which version of a piece of content they want to display in Search Engine Results Pages, and then help to demonstrate this intent to Google using consistent canonical tags supported by an offsite backlink strategy.
As search engines have become more sophisticated, they have evolved an impressive understanding of how language is used, and the intent behind individual search terms. However, when it comes to niche topics with highly-specialised language, search engines may not be able to keep up. HealthCare Professionals (HCPs) may use language differently to the general public, which means that keyword strategies for pharmaceutical websites have to dive deep into user intent and understand the precise ways in which search terms are audience-specific.
Here’s a simple example: If a pharma website refers to a drug, disease, medicine or molecule by an abbreviation, this abbreviation may have one or more alternative meanings beyond the medical industry. This could lead to your pages getting lost amongst content related to entirely different topics. A clever keyword strategy would therefore need to use contextual on-page information, as well as alternative longtail versions of the relevant keyword(s), to make clear to Google which term your page actually refers to, helping you to rank for the most relevant searches.
When Google and other search engines decide which websites and web pages to place at the top of their listings, they are trying to determine which piece of content will be most useful for the searcher. Helpfully, Google has a set of content guidelines detailing the kinds of things that they are looking for. All web content should endeavour to follow the search engine’s E-E-A-T guidelines (demonstrating Experience, Expertise, Authoritativeness and Trustworthiness) but pharmaceutical websites need to go one step further and follow Google’s YMYL guidelines as well.
YMYL stands for “Your Money or Your Life” and refers to any content which has the potential to impact people’s happiness, health, finances or safety. Google has much stricter standards for content which relates to these topics, which is why websites relating to healthcare and medicine must understand and carefully abide by their best practices, including clearly demonstrating expertise and professional accreditation. Most pharma websites will need a YMYL content strategy which incorporates everything from expert content creation to targeting backlinks from reputable professional bodies.
Sometimes a pharmaceutical website may place content behind a registration wall. In order to read the content, HealthCare Professionals will need to register and log in to the website. This can be a useful way to ensure the traffic reaching your content is reflective of the most relevant audiences. However, pages which live behind a wall of this sort – sometimes called gated content – can be hard for search engines to find, read and understand. In turn, this could mean that they choose not to index and rank your pages. Luckily, there are ways of coding your website to make sure that search engines can read all hidden content, even if human visitors to your site need to log in to be able to do so. This is a key item to check when considering the SEO strategy for your healthcare website.
Pharmaceutical websites host a range of content, from papers detailing the results of clinical trials to easy-to-digest, condensed summaries of diseases and treatments. The way these different types of information are presented is important for Search Engine Optimisation.
Imagine you have a graph which demonstrates the seasonality of a specific disease. This could be added to your website as a simple image – but will search engines be able to understand this content? Only if you give the image a suitable name, describe it within the alt text, and add useful contextual information elsewhere on the page.
Perhaps elsewhere you are considering hosting a medical paper in pdf form. Whilst pdf pages can rank in search engines, they will likely not perform as well as html website pages. This is because they are less mobile-friendly, unlikely to use proper heading formatting, and cannot be enhanced with Schema markup or structured data.
The list goes on – there are specific considerations to bear in mind when hosting videos, detailed scientific papers, or infographics on websites. The nature of medical and healthcare websites is that they will likely contain lots of data-heavy content in many different formats, all of which need to be considered and optimised from an SEO stand-point.
Need help creating and/or implementing an SEO strategy for your pharmaceutical, medical or healthcare website? The experts at Varn can offer support with everything from keyword research and content planning to coding optimisations and paid media advertising, as well as developing offsite backlink strategies. We have many years experience working with healthcare and medical publishing clients including Roche, Wiley, Pfizer and more, so you can be sure we understand the nuanced intersections between the pharmaceutical industry and search marketing. Get in touch to find out more.
It has never been more crucial to keep ahead of the curve with the constantly changing world of search engines. Google’s highlighted snippets are one such leading edge in the SEO industry. These bite-sized chunks of information are prominently shown in search results, meeting the demand of users for timely, pertinent information.
Given the great visibility and authority of featured snippets, it is understandable why both companies and bloggers are striving for attention. Let’s examine some best practises for content optimisation before delving into the nuances of Google’s highlighted snippets.
Many search results have a box at the top with a succinct response or summary, especially those that ask a question. The infamous “featured snippet” appears in this box. Instead of requiring consumers to read through the results and go through to a website, as is the case with standard organic search results, the snippet seeks to give them an immediate and conclusive response to their query.
The digital world has experienced significant changes over time, with search engines fine-tuning their algorithms to provide the most accurate results. An important factor in this evolution has been Google’s highlighted snippets.
Before Google introduced this feature, customers had to trawl through numerous links to find the information they needed. This conventional search strategy wasn’t always user-friendly, especially for people looking for prompt responses to simple queries. Google introduced highlighted snippets because there was an apparent need for an effective, direct-response strategy.
There are various benefits to being first in Google’s search results, including:
Increased visibility: When a user searches, snippets are shown prominently and frequently receive the majority of their attention.
Boosted authority: Getting a snippet slot can increase the credibility of your brand. It’s similar to getting Google’s approval that your material is trustworthy and relevant.
Increased click-through rates: Featured snippets can greatly increase the click-through rates for your site, resulting in an increase in organic traffic.
There are three primary types of featured snippets:
Paragraph type: These offer concise answers in text format. They are ideal for direct questions, such as ‘what is a featured snippet?’
List type: Ideal for how-to guides, ‘top X’ lists, or recipes. They present content in either a bulleted or numbered list.
Table type: Perfect for presenting data, these display information in a structured table layout.
To optimise your content for Google’s featured snippets, it’s crucial to implement a few tried-and-tested strategies. These are:
Start by identifying the queries that your audience is posing. Here, tools like SEMrush or Answer The Public can be really helpful. Understanding the questions that people in your area are asking can help you organise your content such that it offers clear solutions.
Understanding your audience—not just what questions they are asking—is crucial to accomplishing this effectively. Create in-depth personalities for your target audience. What are their concerns, inquiries, or enquires? Your content may become more snippet worthy if you customise it for these personalities.
Start your content optimisation by adding a headline that asks, “What is [keyword]?” This gives Google a clear indication of the content’s potential relevancy for a highlighted snippet. Usually, you should place this heading just after your introduction, making sure that it melds in with the rest of the text.
Google gives authoritative and reliable content priority. Concentrate on writing well-researched, original content that benefits readers directly. While a wide range of topics must be covered, depth is necessary for snippet optimisation. Don’t create information that only scratches the surface. Investigate the subtleties of a subject when speaking about it. Comprehensive how-to articles or in-depth how-to instructions can stand out and are frequently highlighted in snippets.
Additionally, it may be worthwhile to concentrate on disseminating knowledge about less-discussed sub-topics in your industry. These specialised articles frequently have less competition and are suitable for featured snippets.
Make use of the ‘[Keyword] is…’ phrase structure to optimise featured snippets. This pattern, which can be seen in many successful featured snippets, helps Google identify content that is pertinent. Using this approach as your introduction can improve your snippet possibilities.
Many people ask questions in a conversational tone as smart speakers and voice-activated assistants gain popularity. By framing your responses in a natural, conversational style, you can make sure that your material can accommodate this trend.
Make sure your material concisely summarises the subject in two to three phrases. Clarity is key here:
Aim to replicate the format of the featured snippet that currently appears for your query on the search engine results page (SERP). Include a related paragraph or two of text in your article if the sample is in paragraph form, for instance. If it’s a list, though, be sure your content matches that.
Brand names may exclude your work from being included in snippets. Snippets drive voice search, thus information must be comprehensible to everyone. To increase your likelihood of being included, swap out brand-specific phrases for generic ones.
First-person language can be difficult, just like brand names can be, especially when taking voice search functionality into account. For clarity and general relevance, second-person language is preferable.
In general, pages with higher rankings are more likely to get a featured snippet. Focus your strategy on keywords where your page already has a top-five position.
While the basics provide a solid foundation, exploring more advanced tactics can further enhance your chances of snagging that snippet spot.
For featured snippets, Google’s transition to semantic search—understanding user intent rather than just keywords—has major ramifications. To address this, you ought to:
Describe the “why” and “how”: Beyond the “what,” make sure your material explains the context of the inquiry and offers thorough answers.
Internal linking: Internal links that are pertinent can assist Google comprehend the scope and depth of your content by demonstrating how completely you cover each topic.
A type of microdata known as schema markup gives search engines a better understanding of the context of your content. Including this allows you to:
Enhance SERP presentation: Schema can make your material look better and more appealing for a snippet by enhancing how it is displayed in SERPs.
Clarify the type of content: To ensure that Google displays your content correctly, indicate whether it is a product review, how-to manual, recipe, event, or another type of content.
According to observations, Google extracts heading tag data periodically for featured snippets.
The world of SEO is no stranger to myths and misconceptions, and featured snippets have certainly attracted their fair share. Some common myths are:
Although it’s true that many featured snippets come from pages with high rankings, this is not an exclusive group. Google’s main focus is finding the most accurate and succinct response to a question. It has a chance if your content, even if it comes from a page with a lower rating.
Many people worry that because snippets give straightforward responses, users won’t click through. In reality, though, featured snippets frequently boost brand authority and visibility, resulting in better click-through rates all around.
Despite their popularity, lists, tables, and Q&A forms aren’t the only content categories that are featured. Step-by-step instructions and other types of material that successfully respond to user queries may have snippet value.
While obtaining a featured snippet spot might improve your site’s exposure and authority, it’s equally crucial to take a comprehensive approach to your SEO strategy. It can be detrimental to focus only on the snippet position without taking other important SEO factors into account. Instead, keep your attention continually on the more general objective of giving your users value and enhancing their overall user experience.
The use of highlighted snippets is anticipated to increase as voice search usage grows and AI-powered digital assistants become more pervasive in our daily lives. For instance, well-known gadgets like Google Home and Amazon Alexa frequently use information from featured snippets to respond to voice searches.
The format of snippets is expected to change along with technology. In the not-too-distant future, we might start to see more interactive snippets or those including multimedia components.
Although appearing in Google’s highlighted snippets is an admirable accomplishment, it’s critical to see it as a part of an all-encompassing SEO and content strategy. Need assistance with this? For any of your SEO needs, get in touch with Bristechtonic SEO immediately.
On August 1st, Park Street based agency Dirty Design unveiled their rebrand. Timed to coincide with the 20th anniversary of the company’s founding by Charlotte Hockey-Berry in 2003, the new look is a huge development from the previous creampuff logo and signature Pantone 806 pink.
After a tumultuous few years which saw the unexpected loss of their founder, the Dirty Design team felt it was time to take stock and find a way to mark the progression of the company and acknowledge this new chapter, while still paying tribute to their roots.
The fresh identity expands on the existing colour palette with the addition of primary and secondary shades, which are paired with a bespoke font and set of unique and fun illustrations. The new Dirty Design logo is said to “reflect who we are as a company today; it’s personal, flexible and friendly”.
“After many years of putting our own visual identity on hold, we finally decided to practise what we preach and give ourselves a long overdue refresh. We pride ourselves on being a friendly and approachable agency, and our aim was to show that in our new look. It’s been great fun working on this with the other designers and collaborating with the whole team, to develop a style that suits who we are now and the company that Charlotte started 20 years ago.”
– Steve Harris, Head of Design
The rebrand marks an exciting time for the agency, who this year are expanding their work within the charity sector, including producing all design assets for this years YoungMinds #HelloYellow campaign, supporting national children’s charity Barnardo’s in design for various campaigns, and creating a fresh look and feel for the Motability Foundation’s direct mailer pack.
“I’m so proud of the whole team. Our new Dirty look is simply fabulous, and although light years away from the original it still portrays what we’re all about; a creative and fun bunch – and of course it’s still very pink! I’m so excited to see what the future holds and for us to continue to do what we do best, produce stunning designs and provide outstanding account management – to work with and support our incredible clients.”
– Lucia Boccacci, Managing Director
You can see the full rebrand in action at Dirty Design’s website; dirtydesign.co.uk. You can also watch their 2023 showreel below:
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