We have been officially recognised as a ‘Great Place to Work’ by being awarded the sought-after certification.
Great Place to Work’s mission is to “help organisations create exceptional, high performing workplaces where employees feel trusted and valued”. Through the Certification process, they capture valuable employee feedback and details about the practices that make workplaces unique.
As part of this employee feedback, we were absolutely thrilled to report a 90% overall trust index from our team.
Some of our favourite bits from our team’s ratings include:
Come on – we’re a team of research consultants! Of course we love quantitative data, but we’re obviously going to go and gather a little qual too…
Megan Simmons, UX Consultant:
“cxp is a great place to work since we practice what we preach – it’s an empathy driven workplace”
Ollie Miller, Creative Director:
“There are no egos at cxpartners. From my experience that’s very unique. It means you can be you. You can feel comfortable sharing your ideas with people who really value your thoughts and really listen.”
Lauren Howells, Marketing Manager:
“We have such a supportive culture with space for everyone to have an opinion and speak up”
Chris Edge, Account Director
“It’s such a friendly and passionate team at cx, a diverse mix of skillsets working well together to really make a massive difference to our clients”
Nicola Pritchard, Senior User Researcher:
“Flexibility, support, adult to adult relationships, everyone’s proper passion for their subject, feeling connected, feeling heard, having permission to bring my whole self to work without judgement, total kindness of all the people here.
When I stop and think, that’s an amazing list!”
Henry Bacon, UX Consultant:
“I’ve only been here for about 6 weeks, but so far I’d say the people! Everyone’s super friendly and welcoming.”
Sharon Webster, UX Consultant:
“What I love about working at cx is being empowered, having opportunities to develop my career, learn from awesome colleagues and that being people-centred is lived and breathed here. Oh and there’s some fun projects too!”
Mark Skinner, Principal UX Consultant:
“I think the best thing is that we’re not expected to be robots – we can be ourselves, and when we need support, it’s there!”
Claire Barrett, Senior UX Consultant:
“Today’s pod catch up demonstrated one (of the many!) reasons cx is a great place to work… a bunch of lovely human beings asking brilliant questions on subjects that matter and just generally having insightful chats!”
Not only are we a Great Place to Work, but we also have some pretty great benefits too, including:
We offer ‘remote-first’ working, with offices available in London and Bristol, and are currently recruiting for:
However, if you’re keen to join the team but your skillset doesn’t quite match the roles above – get in touch, we’d still love to hear from you.
cxpartners sees two new hires join the business to boost how we support clients as our portfolio grows.
We are thrilled to welcome two new team members – Gabriella Lambert and Chris Edge.
Gabriella joins us as Client Engagement Director, bolstering our account management and business development within our Financial Services team. She joins with a wealth of experience in creating sustainable customer experience strategies for multinational organisations, startups and the nonprofit sector. She previously worked at the Royal National Institute of Blind People (RNIB) as the Head of Customer Experience.
She has spent her career building customer experience departments and overarching design strategies that move from being sales and product driven to being customer-focused.
Feel free to reach out to Gaby at gabriella.lambert@cxpartners.co.uk to have an informal chat to learn more about ways cxpartners and the Financial Services team can help your business.
Chris joins cxpartners as Account Director, strengthening the client services team following a number of recent major client wins.
He is highly experienced, with over 15 years working in client services and marketing at digital, creative, employee engagement and film production agencies. He has added value to clients and delivered solutions in many sectors including IT, healthcare, manufacturing, professional services and education.
Chris is also a qualified PRINCE2 Agile Project Manager. If you’d like to get in touch, please contact him at chris.edge@cxpartners.co.uk.
Gaby and Chris are brilliant new hires for cxpartners as we continue our growth as a team and support our growing client base. We have recently welcomed new clients such as WaterAid, UK Export Finance and UCAS.
Welcome to the team!
We are hiring for several roles at the moment, in both our Bristol and London offices, including:
One recent study* found that companies who oriented their services and operations around customers, employees, and partners experienced 6.5 times the profit growth compared to those that didn’t.
Despite this evidence for the power of customer centricity, we know that far too many companies are under-investing in customer experience.
That’s because being customer-centric is easy to say, but hard to put into practice, and even harder to know if you’re on the right track!
As a User-Centred Design company, we’re on a mission to help organisations thrive through employing better customer-centric practices.
That’s why we’re inviting companies that run scaled services for customers to join a study that we’re conducting in collaboration with Google, into how companies orient around their customers.
In exchange for contributing to the study, they will receive a benchmark of their customer-centricity score against the rest of the market, plus some unique insights into how to put together a programme of low-cost improvements, free of charge. All we ask is that companies commit to completing a survey by mid-November.
The deadline is the end October, so sign up to become a contributor here https://www.cxpartners.co.uk/customer-centricity-model
We’d love YOU to be part of the study because companies that deploy good user experiences that meet human needs know that improvements in loyalty, revenue and market share follow.
We work every day with organisations to execute programmes that embed User-Centred design into their operations. This takes time and care, but the results are not only impactful in the short term, but set organisations up for sustainable success, and an ability to ride-out storms that may occur in the future.
We’re working with Google to solve this. Through this unique study and campaign that we’ve devised, we’re looking to support organisations in investing in the initiatives that will help them become more customer-centric – and thrive.
By participating in this study as a contributor, you will be joining Europe’s top 200 brands including Farfetch, Europcar, Toolstation, giffgaff and Burberry.
Please sign up here, and we look forward to working with you
https://www.cxpartners.co.uk/customer-centricity-model
*https://www.accenture.com/gb-en/insights/interactive/business-of-experience
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