Job Description
CHALLENGE CONVENTION.
When you know the rules, you can choose to break them. At Outlaw we believe the best work does just that, combining the right amount of convention with a healthy dose of rebellion. It’s what we strive for as an agency too, blending collective experience with freedom in the way we work and challenging the idea that big impact needs a big agency.
We’re looking for a Client Manager to join our crew, working across a large alcohol client.
Working closely with the Client Director you’ll get stuck in and be responsible for the successful delivery of projects of all sizes, building solid relationships with clients and the Outlaw team along the way. You’ll be a creative problem solver and a reliable source of solutions, unfazed by uncertainty and able to deliver to the highest standards every time.
You’ll have 2+ years’ experience in client or project management, ideally within a creative or brand agency setting. Packaging or print production experience would be a bonus. But most important is a talent for relationships and swan-like project delivery, with a genuine interest in the power of design to move brands forward.
Please note: this is a hybrid role requiring you to be in our central Bristol studio at least 3 days per week.
The closing date for submitting your CV is Friday 24th July. We’ll be arranging first interviews for early August.
Please send your CV to [email protected]
Required skills
Collaborative and highly dependable, you’ll be someone who can be relied on to make things happen, contributing to an environment where creativity can flourish. You’ll also play an important role in the development of our client relationships, flawlessly delivering work while identifying opportunities for growth.
Day-to-day responsibilities include:
Within the Client Services team:
- Key point of contact for clients across multiple projects, managing end-to-end delivery with exceptional attention to detail
- Developing and managing project timelines and proposals to effectively meet clients’ needs
- Confidently discussing briefs, feedback and proposals with clients, and able to negotiate budgets and timing where appropriate
- A proactive approach to problem solving, flagging issues early and seeking senior support when needed
Within the agency:
- Building unbreakable bonds with our teams and external suppliers to enable great collaboration and even better work
- Keen awareness of project process, bringing the right people together at the right time and accurately planning resource
- Positively contributing to the culture of Outlaw
Creative work and client development:
- Striving always for clarity and excellence in the briefs you write
- Able to encourage and drive work forward with well-considered, well-delivered feedback
- Naturally inquisitive, striving to learn and understand our client’s business
- Making connections, foreseeing opportunities and working with the senior team to unlock them
Including everyone
We know the best work happens when it’s done by people who bring a range of experiences and skills.
One of Outlaw’s core values is ‘Be Yourself’ so we welcome applications from all educational backgrounds, age, race, gender, neurotype, and professional and personal experience.
If you believe you’d be right for the role but don’t tick every single line of the Required Skills above we would still welcome your application.
Benefits
- A small but mighty agency environment with a close-knit and collaborative team
- Centrally located Bristol studio, part of the renovation of a historic Bristol brewery (with less historic bars, restaurants and cafes just a few steps away)
- Enhanced employer contribution pension scheme
- Enhanced maternity and paternity leave packages
- 24 days’ holiday plus UK bank holidays, our Christmas close-down period (from Christmas Eve to the New Year) and your birthday off
- Earn an extra day’s holiday after 3 years at Outlaw, with an additional day for every completed year after that
- Monthly personal health and wellbeing fund (via hekahappy.com)
- Annual personal development fund
- Hybrid working (Tuesday, Wednesday and Thursday in the studio)
- 16:30 finish on Fridays (subject to work requirements)