Job Description
We’re looking for a Junior Account Manager to join our team in January. You’ll work closely with our Senior Account Manager to support the day-to-day running of client projects, managing timelines, deliverables, and communications while developing your own client management skills along the way.
This is a great opportunity for someone with 1–2 years’ experience in a creative or marketing agency who’s ready to step up, take ownership of client relationships, and grow with a business that values creativity, collaboration and character.
Key Responsibilities
• Act as a day-to-day point of contact for clients, building positive relationships and ensuring clear communication.
• Manage client requests — from briefing the creative team to ensuring feedback is clear, actionable and delivered on time.
• Oversee project timelines, milestones and deliverables to ensure deadlines are met.
• Support the Senior Account Manager in planning and executing branding, design, and digital projects.
• Coordinate the studio schedule and workflow, ensuring the right priorities are in focus.
• Proofread and quality-check all client-facing documents and deliverables.
• Contribute to proposals, timelines, and contact reports.
• Work collaboratively with designers, developers, and freelancers to deliver projects seamlessly.
• Keep internal systems, trackers and status documents up to date.
Required skills
• Around 1–2 years’ experience in a creative, marketing, or design agency role.
• Excellent communication and relationship-building skills — you’re confident with clients and clear with creatives.
• Highly organised with an eye for detail (you’ll spot a typo from a mile away).
• Strong written and verbal communication skills.
• Comfortable working across multiple projects and priorities.
• A good understanding of the creative process — from briefing to delivery.
• Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Outlook).
• Calm, proactive, and always one step ahead.
Benefits
Why Join Ford Creative
• A collaborative, ambitious team with a relaxed, friendly culture.
• A mix of exciting clients across design, branding and digital.
• Real opportunity to grow fast and take ownership.
• Beautiful Bristol studio (dogs welcome).
• Regular socials, creative workshops, and genuinely nice people.