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Account Manager

Conscious Solutions

Job Description

About The Role

Your role will be to develop a portfolio of existing clients of varying sizes and deal with incoming new enquiries. You will report to the Head of Account Management but with significant day-to-day interaction with our delivery teams.

Having had some successful growth over the last couple of years, we are looking to expand the Account Management team, you will have at least three years of experience in digital marketing.

Working hybrid, you will work primarily from our office based in Bristol with regular travel to clients across the UK.  You will have exceptional organisational skills, be confident in communicating with people at all levels and strive to help law firms become more successful online.

About You

The right candidate for this role will be self-motivated and outcome-focused. You will be passionate about helping clients to understand their business goals and form strategies to achieve them. You should be able to demonstrate: –

  • A tenacious attitude for uncovering the underlying needs of the client’s business
  • Clear communication skills and the ability to articulate basic and complex digital marketing principles
  • A proven track record of building relationships and the ability to identify and maximise opportunities for account growth
  • Initiative to identify challenges and use your available resources to achieve the best outcome for your clients and prospects
  • The ability to work alone and as part of a team when required

Main Responsibilities

The following is a list of the main tasks this job role will handle, but is by no means an exhaustive list and may be varied from time to time:-

  • Actively increasing clients’ monthly/annual spend by identifying opportunities to sell additional services and products where appropriate
  • Establishing an understanding of a client’s website and wider marketing objectives
  • Building and maintaining a high level relationship with our clients based on the level of service they are contracted for.
  • Handling the day-to-day management of client accounts, including:-
    • scheduling and conducting review meetings with clients, including documenting and sending minutes the same day. These reviews will be held remotely or in person at our clients’ offices
    • discussing changes to clients’ websites and advising on best practice approaches (but not actually doing the technical work)
    • advising clients on how to get the best out of their website (e.g. marketing campaigns and techniques)
  • Dealing with new enquiries by understanding their requirements and matching our portfolio of products and services to them
    • This will include writing proposals based on various types of brief which may or may not be provided by prospective clients.
    • Pitching both in person and remotely via Zoom or Teams

Required skills

Required Skills

Applicants must have the following experience:-

Desirable Skills

Experience with/of the following is desirable:-

Benefits