Job Description
Digital Client Strategist (Account Manager / Digital Project Manager)
- Salary £35 – 40K depending on experience
- Full-time
- 35 hours per week, including an hour lunch break each day
- Permanent position following 3 months probationary period
- 3 days in the office / 2 days remote working
We are looking for an enthusiastic digital client strategist with project, client and team management skills.
You will be the first point of contact for some of our most technical platforms. Therefore, you need to have:
- A very good working knowledge of the web
- An appreciation for UX and UI
- Understanding of how the development process works
- Knowledge and experience of wider digital marketing
You will be working closely with some enterprise WordPress and WooCommerce sites to help them achieve their goals online, mainly through the website but as you will know the website plays just one part in their digital strategy.
If your knowledge of WordPress and WooCommerce is not advanced, you will be expected to get up to speed very quickly. It is expected for you to have good working knowledge of, SEO, Paid and Social Media.
We have developed our own methodology for working that allows us to continuously improve our clients’ sites. You will be responsible for overseeing the process and helping clients to make their websites the best they can be in collaboration with our talented WordPress design and development team.
Required skills
Key accountabilities
- Client success
- Client growth through uncovering opportunities for clients across UX, UI, Accessibility, Development and Performance
- Delivering work on-time, on-budget, to high quality
- Reporting on activity, providing insights into performance and making recommendations for potential improvements or additional opportunities. Using tools such as GA4
- Managing production schedules across the team to help your clients achieve their goals using Productive.io and Monday.com
- Push forward own self-learning and progression
Responsibilities
- Being up-to-date with client business roadmap and aspirations
- Ensuring the client facing project management tool is well maintained and monitored
- Working with your direct team to refine briefs, come up with estimates and prioritise tasks
- Regular (weekly) status calls with clients
- Maintaining own timesheets accurately and consistently
- Assist with the QA process for work running through studio when needed
- Regular engagement and understanding of schedules and communicate with client/team to keep work on track
- Billing and invoicing for your clients
- Excellent understanding and communication of your team’s current and future capacity / availability
- Work to maintain and increase regular client billing
- Occasional engagement / management with external partners
- Represent Atomic Smash at industry events
Skills required
- Experience of account management
- Building out web pages and content via the CMS
- Experience of planning and producing digital projects at a mid-level
- Understanding of agile and waterfall methodologies (Our Always Evolving service pulls elements from both
- Great communicator internally and externally
- Strong understanding of digital project delivery
- Understanding of WordPress and WooCommerce is desirable and would make you stand out
- Knowledge and experience of wider digital marketing, SEO, Paid, Social.
About us
We are a digital agency focused on websites with a main office in central Bristol.
We help our clients achieve their commercial goals through constant evolution and improvement of their online platforms.
We run a very friendly studio and understand the pressures of life, always taking a people-first approach to business.
Our values
- Change is good – we embrace the new and are always learning, improving and evolving. We are inquisitive, forever curious and wanting to be and do better. This healthy growth mindset keeps us and our work up-to-date and progressive.
- Client first – we’re dedicated to maintaining strong, collaborative relationships with our clients and delivering high quality work that we’re proud of.
- Built on trust – we do right by our clients and our team. Our relationships are built on trust and honesty and integrity run through the heart of our business.
- A supportive team – our team is made up of self-starters and strong communicators. We provide a supportive environment in which we can all grow and thrive. We ensure everyone has a great work-life balance and the time and headspace to learn and innovate.
Our studio is very technologically-minded and there is regular crossover and strong collaboration between design and development teams.
Design and Development teams are also in consistent, open communication with our clients, complementing and assisting the Digital Client Strategist role.
We really understand the web design process from start to finish, whilst we also realise that projects are never really complete — there will always be room for iterations and improvements.
Benefits
What it’s like to work for Atomic Smash
Benefits
- 35 days holiday per year, including bank holidays
- Dedicated learning and development time with cash budget
- Very friendly working culture with regular social activities for those who want to join
- Bristol-based office space available for flexible use
- Home office set-up cash budget
- Access to creative spaces for work and play (table tennis anyone?)
- Secure bike parking and showers at the office
- Workplace pension
- Life insurance
- Critical illness cover
When we work
- Flexible working that you can adapt around your lifestyle
- Our core working hours are 10am-3pm (but you can even flex these on occasion)
What we work on
There are lots of exciting creative and technical sites we are improving incrementally across the studio including;
- One25
- Sawdays
- Institute of Physics
- The Medic Portal
- The Grand Appeal
- Spike Island
- SS Great Britain
- Bristol Pride
- ForrestBrown
- Positive News
We are a long-term agency partner for our clients, working with them to improve their WordPress and WooCommerce sites over time so their websites are always performing at their best. This comes to life through our Always Evolving model.
Outside of day-to-day client work, members of our team have worked on other initiatives to connect with and give back to the communities around us, including:
- Organising events such as WordCamp Bristol and the monthly Bristol WordPress Meetup
- Sponsoring events such as Europe’s first do_action charity hackathon
- Running chess tournaments for agencies in Bristol, Bath and beyond
- Funding desks at creative co-working spaces to support new creatives in Bristol
How to apply
- Send your cover letter and CV to [email protected] and then if selected you will be contacted for an initial conversation and then a follow up in person interview at the office.