Understanding how users interact with your website is essential for making smart, data driven decisions. But collecting, interpreting, and acting on that data requires the right setup. We often help clients implement best practice analytics that deliver clarity and insight. Here, we’ve summarised key takeaways from the Google Analytics 4 (GA4) and Google Tag Manager (GTM) training that we support our clients with, which shares practical advice for improving your website tracking and data strategy.
Google Analytics 4 (GA4) is Google’s latest analytics platform, designed to give you a deeper and more flexible understanding of your website and app performance. It is not just a new version of Universal Analytics, it’s a completely reimagined platform designed for cross device tracking, event based measurement, and deeper insights into user behaviour. It enables more flexible, privacy conscious data collection and customisation.
Once GA4 is set up on your site, navigating its interface and knowing where to find the right information is essential. GA4 offers a series of built in reports that are grouped by topic and can be customised based on your needs.
In addition to these core reports, GA4 allows you to dig deeper by using the filters on existing reports or by navigating to the explore section, where you can build reports tailored to you.
It’s important to remember that GA4 processes data differently than its predecessor, and many reports can take 24 to 48 hours to fully populate. So when you’re analysing data, allow for this delay and always ensure you’re looking at complete datasets.
Google Tag Manager (GTM) is a powerful tool that allows you to set up advanced tracking without having to change your website’s source code. It’s the bridge between your website and GA4, enabling you to track user interactions with precision. GTM works through:
Tags: Code snippets that send specific data to GA4 when users take an action, like clicking a button or submitting a form.
Triggers: Rules that determine when a tag should fire (e.g. on a page view, scroll event, or successful form submission).
Variables: Pieces of information that tags and triggers rely on, such as button labels or page URLs.
One of GTM’s key components is the Data Layer, a JavaScript object that temporarily stores structured data about user interactions. This allows GTM to collect data from the website and use it to trigger tags or populate reports in GA4. The platform also helps with version control, showing you exactly what changes were made and when, which is useful for debugging or rolling back if needed.
Once the Google Tag Manager code has been added to the site by a developer, setting up custom tracking can be done entirely within GTM’s interface, below is an example for setting up a tag on GA4:
To support accurate testing, we recommend using browser extensions such as:
These tools help you debug and verify that your tags are firing correctly and passing data to GA4 as expected.
Not everything is tracked automatically in GA4. Using GTM, you can create events that give you more insight into how users are engaging with your website. By choosing meaningful actions to track, you can better understand how users move through your site and where improvements can be made. Popular actions to track include:
As privacy regulations like GDPR become more rigorous, it’s essential that your tracking setup respects user consent. Google’s Consent Mode V2 introduces a more granular approach, allowing for each tag to be configured based on the specific type of consent it needs; such as for advertising, analytics, or personalisation.
In GTM, you can:
If a user does not give consent, GA4 can still collect limited, non-personally identifiable data using what are known as “cookieless pings.” These include basic detail, this is enough to provide high-level insights while respecting privacy settings. Google has also introduced behavioural modelling, where machine learning is used to estimate user behaviour based on data from users on your site. This modelling requires your GA4 property to meet certain data thresholds, such as a minimum number of daily events from users who denied and granted consent.
To benefit from this, your GA4 property must:
As third-party cookies become less reliable and privacy-focused browsers become more common, businesses need alternative tracking methods that preserve insight without compromising compliance. Cookieless tracking via GA4 and GTM is one solution, but server-side tagging offers an even more robust approach.
Server-side tagging shifts the responsibility of data collection from the user’s browser to a secure server environment. This gives organisations more control over how data is collected, processed, and shared. This makes it especially valuable for industries like healthcare or finance, where data sensitivity is high.
Because server-side tagging avoids many issues caused by browser restrictions or ad blockers, it can also improve data accuracy, ensuring that valuable user behaviour insights aren’t lost. It’s a particularly useful option for websites that don’t have the traffic volume to meet GA4’s behavioural modelling thresholds, as it offers more reliable data capture without relying on cookie consent.
In summary the benefits of server-side tagging include:
Whether you’re setting up analytics for the first time or refining an existing setup, GA4 and GTM provide the tools you need to understand your audience, measure performance, and drive smarter business decisions. From custom event tracking to consent management and cookieless solutions, these platforms can be tailored to your specific business needs; if you know how to use them.
At Varn, our Data team specialise in helping businesses get clarity from their data. If you’d like to review your current setup, implement better tracking, or explore server-side tagging options, send us a message as we are here to help.
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