Brand Identity and SEO: what are search engines actually looking for?
Let’s be honest, the answer to that question depends entirely on who you ask… and when you asked it.
If you’d asked that question before May 2024, you’d have gotten an answer about domain authority, keywords of all shapes and sizes and various other technical seo aspects.
After this, things got a little hazy. As you may remember, Google suffered quite a large leak of indexing data and ranking factors. There were a lot of things in there, that gave people pause for thought… and more. The big thing was E-E-A-T.
Now we’ve covered E-E-A-T, what it is and what it does extensively, so you can find out more about it here; but essentially, E-E-A-T is a trust and authority ranking from Google’s Search Quality Raters.
Now Google had been telling people for a long time that E-E-A-T was not a direct ranking factor. The information within these leaks, was quite the opposite.
E-E-A-T was far more important than people realised.
Before this leak many experts had extolled the value of E-E-A-T and how it can be used to build a brand – personally and professionally.
In the financial sectors, where practices and information are highly regulated, E-E-A-T is far more prolific. To the point where, we are seeing organisations with far inferior technical SEO, outperforming their competition in the SERP.
Case and point, when running the search ‘who can I go to for financial advice.’ At the time of writing, the two top-of-the-fold results, are Citizens Advice and MoneyHelper… and the latter is particularly interesting.
Digging just a little deeper into MoneyHelper, it soon becomes apparent that its ‘ranking factors’ are beyond inferior, bordering on non-existent. So why is it so high?
The answer to the question lies in the foundations of MoneyHelper itself.
It is a free-to-use resource, created by the Money and Pensions Service. A statutory organisation formed to develop and coordinate a national strategy to improve people’s financial capabilities.
This statutory obligation makes it a fundementally more trustworthy resource, in the eyes of Google.
It outranks Natwest, Which.com, any and every investment business going… and it does this because the basis of its ‘brand’ is that strong.
In recent years, our online spaces have become awash with misinformation and more sinister disinformation.
By rating the quality of the source, Google essentially inhibits the flow of what it deems to be not relevant, helpful or harmful information. Creative something not dissimilar from a backstop.
A growing distrust amongst the general public, for online information is a big factor here.
It could be a news outlet, a social media channel, or an everyday business. There is a growing level of scepticism towards what people see online. Also, it’s well known that the younger generations are far more discerning when it comes to the brands and businesses they associate with.
The knock-on effect means that people have their tribes. They know the things they like, they know the things they don’t.
Their affiliations are built more on trust, than ever before.
So, to combat this, businesses need to see their online presence not as one-dimensional. But as a multi-transactional opportunity.
Experience, Expertise, Authority & Trust…. we’re back at E-E-A-T again.
But only briefly, and just to talk about one of those four letters.
Trust.
You can hire experience. You can train and develop expertise. Which, logically, ultimately builds authority. The more experience and expertise you have on a subject, the more authority you have on that subject. Because you have all the experts!
But trust… that’s different.
You can’t hire it, you can’t coach it…. you can only earn it. Trust and brand go hand in hand.
Ultimately, trust is built through authenticity. If your content and your communications are inauthentic, disingenuous, or outright false. Then it’s way more likely you’ll alienate your audience over time.
The knock-on effect here could be negative reviews & hostile responses, creators putting out content against your business and online community abandonment.
In turn, this translates into fewer branded searches, a damaged reputation and the loss of an existing and prospective customer base.
Whether you’re looking for a local plumber, trying to hire a lawyer or buying a pair of Air Jordans. Everyone wants the same thing.
A fair price from someone they can trust. Trust is everything!
In the case of financial information, this is a clear-cut. Businesses are bound by organisations like the FSA. Therefore the information they put out, has to follow a certain set of protocols.
But there are still some areas where it’s a little murky… and consumers can get stung by ‘false brands’
The world of ticketing is where this happens quite a lot.
There are businesses out there which use black hat SEO strategies and sponsored SERP placements to game their way to the top of the search engines. So that when you search for tickets to your favourite act, they appear top…
And because consumers have been conditioned to search engines top of the fold functionality, the automatic assumption is, that if it’s top of the search, then it’s the right thing.
Because of this people have been extorted by online touts. Only to have their show tickets turn up at their door, under a different name, and printed with a face value cost that is far, far less than what they paid.
So it’s not fully perfect science. There are those out there, manipulating a false brand. But as Google’s updates broaden and deepen, we’d hope these kinds of tactics become harder to achieve.
Dovetailing brand into SEO Strategy
SEO strategy shouldn’t be just about long tail keywords and clusters.
Technical SEO is important, but so is building out content threads that show your quality and authenticity.
This can be achieved by creating valuable and trustworthy content that mirrors your values and your mission. Have the right people, speaking – or writing – on the topics they know best. But most of all make sure this comes from a place of authenticity.
Don’t veer from this path.
Focus on consistency across all your platforms. This will ultimately help you engage with your audience and build your tribe. Try to show your E-E-A-T as much as you can and where possible, lean into user-generated content as this can be a great trust signal.
Ultimately, this is about building trust… and it’s always good to remember that trust is hard earned and easily lost.
Brand and SEO are connected. As search engines get smarter and prioritise trustworthy and authoritative sources, businesses need to focus on building a strong brand that matches E-E-A-T.
By combining brand with SEO you can have an online presence that ranks well and resonates with your audience. Remember, trust is the foundation of a brand and is built through consistent, authentic and valuable interactions with your audience.
As you go through the ever changing world of SEO, keep your brand top of mind and you’ll be ahead of the game.
If you’d like to find out more about the role of brand identity and why brand-building is a non-negotiable in 2025, download our Insight Report here: https://www.ambitiouspr.co.uk/our-insight/
AMBITIOUS by name and by nature, we are a PR led communications agency that delivers integrated strategic communications - online, offline and everywhere in-between. Proud to be crowned winners of The Drum Magazine's RAR Best PR Agency of the Year.
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