Job Description
More than 80 agencies and brand teams have worked with Spark. We are looking for someone to make sure every one of them gets lasting value, comes back for the next stage and tells their peers about us. You would report to our Client Delivery Director.
- Own our client relationships from the moment a deal is signed.
- Grow accounts through renewals and the next stage of each client’s AI journey.
- Turn happy clients into referrals, case studies and stories.
- Bring the client’s voice back into what we build.
Required skills
- Experience in account management or client services, ideally in an agency, a brand team or a professional services business.
- Accounts you have grown, and a clear sense of by how much.
- An understanding of the difference between a happy client and a profitable one.
- Trust with senior people, and the ability to keep it when things go wrong.
- Confidence using AI tools in your own work.