Location: Your time will be spent at our venue on Bristol Harbourside (One Millennium Square, Anchor Road, Bristol, BS1 5DB).
We’re happy to support flexible working – both through hybrid working and your working pattern. You just need to be able to attend key meetings, have some cross-over with the rest of the CRM team and deliver the responsibilities of the role. You will be expected to be office based during your probation period to make the most of your learning. You may be required to work the occasional weekend.
Department: IT
Report to: CRM & Data Manager
Responsible for: N/A
Salary: £27,000 per annum, (£16,200 per annum pro-rata)
Contract: Permanent
Working hours: Part-time, 22.5 hours / 3 days per week (0.6 FTE).
About We The Curious
We The Curious is an educational charity and one of the UK’s leading science centres.
We produce experiences that bring people together to play, get creative with science and explore different ideas.
We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.
We are progressive, inquisitive, collaborative, playful and creative.
Our Why, What & How
Our vision
What if everyone is included, curious and inspired by science to build a better world together?
Our mission
To connect and empower people through sharing creative experiences which celebrate unknowns in science.
Our pledges
– Cultivate Curiosity
– Strive for Sustainable Futures
– Include Everyone
– Build Resilience
– Open Up Science
You can find out more about these in our Manifesto.
Our Values
– Inquisitive – Asking questions
– Progressive – Thinking about what’s next
– Playful – Embracing the unexpected with a sense of fun
– Creative – Generating and testing new ideas
– Collaborative – Being inclusive, connecting and valuing
Our Strategic Priorities
– We will deliver collaborative, curiosity-led learning projects to reduce inequality and improve life chances.
– Our team and those we work with will reflect the diversity of our city, delivering a more inclusive experience.
– We commit to broad, rapid decarbonisation by 2030 and will inspire audiences to take positive action for our planet.
– To deliver our charitable mission, we will strengthen existing income sources and seek new opportunities to deliver long-term financial security.
– We will provide opportunities for people to explore new ideas, develop skills and influence scientific research.
About the role
The CRM and Data Assistant will be the go-to person for our CRM and Ticketing system. You’ll support ticketing, help with planning, and assist in bringing new teams onto our system, making it easier for us to understand our audience and reach our goals.
In this role, you’ll help manage our CRM and Ticketing system to engage visitors and increase revenue. You’ll also work with the wider CRM & Data team to promote visitor-focused, data-driven decisions.
As part of the IT Team, you’ll help keep the ticketing process running smoothly across all platforms, provide teams with the data and insights they need to improve ticket sales and create a better, more consistent visitor experience.
What will you do in this role?
Role specific responsibilities
• Manage and organise the CRM support inbox, ensuring messages are handled efficiently.
• Assist operational teams (including operations admin and visitor experience) with daily troubleshooting and escalate more complex issues to CRM manager when necessary.
• Support in the completion and ongoing maintenance of regular reporting and Key Performance Indicators
• Respond to ad hoc data requests as they come in
• Support in keeping our CRM and ticketing systems up-to-date, including managing staff access and security permissions.
• Work with the CRM & Data Manager on configuring ticketing setup.
• Support the CRM & Data Manager with training for the organisation on the CRM and ticketing system.
• Perform daily admin tasks like batch administration, managing duplicates, and ensuring GDPR compliance in Tessitura.
• Assist with the creation and maintenance of process guides and testing plans to keep the system running smoothly and ensure teams’ confidence when using it.
• Help maintain and integrate our e-commerce site, TNEW, to ensure a smooth ticketing experience for our users.
What will you do in this role?
General responsibilities
• Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
• Safeguarding – Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
• General responsibility for departmental compliance with GDPR.
• Support the rest of the CRM and Data team with projects when required.
Application process
Deadline for applications: Midnight on 3rd August 2025.
Interview dates and location: 20th, 21st and 22nd August 2025 at We the Curious
Start date: Mid-September 2025
Application process:
If you would like to apply, please complete the application form. It contains three questions designed to assess your interest in and suitability for the role.
These are:
1. Why would you like to work for We The Curious? Please tell us in no more than 300 words. Please tell us what appeals to you about We The Curious itself. Use this as an opportunity to research and reflect on our values, activities, audiences and work as a charity. Your answer should show that you have an understanding of our work and desire to help achieve our charitable vision.
2. Why do you think you are suitable for this role? Please tell us in no more than 500 words. Please provide an overview of your interest in the role itself. Include any relevant skills and experience you might have which will help you deliver the responsibilities of the role – this could be professional experience, voluntary experience or qualifications. Please refer closely to the role specific responsibilities and ‘what we’re looking for from you’ to help you answer this.
3. Tell us about a time when you had to manage multiple tasks or requests at once. How did you prioritise and stay organised? Please tell us in no more than 300 words. This role requires handling multiple requests from teams and managing a shared inbox. We’re looking for examples of effective time and task management.
Please don’t send in CVs or cover letters as we don’t review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we’ll send you the questions that you’ll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments. If you would like to talk about the role or the application process, please email people@wethecurious.org
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We want to work with you to ensure the recruitment process is accessible for you.
If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.
You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.
Examples of adjustments could include:
– providing alternative formats at every stage
– options to apply
– extra time for tasks
– providing some extra information about what to expect
– office orientation before an in-person interview.
Including everyone
We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.
We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.
*By not well represented we mean people with lived experience including but not limited to:
– African and African-Caribbean heritage
– South Asian and East Asian heritage
– Global Majority
– Disabled
– Neurodivergent
– Visually Impaired
– Deaf community
– LGBTQIA+ and/or non-binary
– Working class background
– Didn’t go to university or first in your immediate family to attend University
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