Job Description
We are looking for an Account Manager to join our team and help us create great digital services that will have a positive impact on vulnerable peoples’ lives.
We have ambitious growth plans to become a leading provider of digital solutions and digital transformation services within social care. We are already working with over thirty local authorities throughout the country. Our Care Leavers App is used to provide help and support to young people leaving care and we have co-produced digital projects for those with special educational needs and disabilities, and children in care. It’s an exciting time with lots of genuinely innovative work taking place.
We are now seeking an experienced Account Manager who can build excellent relationships with new and existing clients from the public sector and can make an ongoing contribution to our work and our continued expansion. The Account Manager is a key member within our Client Services team and is responsible for building and growing client relationships, identifying new opportunities for client growth, ensuring excellent standards of service and meeting personal targets.
Typically an Account Manager at Focus will be getting stuck into:
- Managing work requests and briefs from clients, liaising with other team members including designers and developers, preparing and supplying quotes.
- Managing support calls from clients and communicating issues to the technical team, keeping clients updated with progress and managing issues through to resolution.
- Liaise with Project Manager on individual projects in an advisory capacity, ensuring the project deliverables align with the overall account, targets and business objectives.
- Work with Business Development Manager to identify key individuals in other teams / departments and develop relationships with them to generate work and revenue.
- Track basic sales metrics and pipeline into CRM, SMT and monthly operational plans, review sales performance against agreed KPIs and targets.
- Share knowledge gained and feedback from existing customers to help refine existing products and develop new products and services.
- Ensure work complies with existing ISO operational procedures and processes.
Required skills
We are keen to meet people who:
- Have a minimum of two years in an Account Manager or Account Executive role in one of the following: a digital or marketing agency; or a within software development environment.
- Have a good and demonstrable knowledge of the website or app production lifecycle and managing digital projects.
- Have demonstrable experience of managing and growing multiple client accounts.
- Can show demonstrable ability to manage own schedule of work, including multi-tasking and prioritising.
- Possess excellent communication skills and phone manner; able to explain sometimes technical matters to non-technical customers.
- Have experience of using Microsoft 365 suite, Google Docs, project or task management software.
- Are self-motivating, have a genuine enthusiasm for joining a friendly, innovative team who are creating solutions for vulnerable members of society.
And some of the following would be an advantage:
- Experience in use of Hubspot CRM.
- Experience of working with the public sector.
- Knowledge or experience of web design / development processes such as UX, wireframing, user journey mapping and website accessibility.
Benefits
Benefits we are able to offer include:
- Salary of between £30k and £35k based on experience.
- Generous commission scheme.
- Private Medical Insurance through BUPA.
- NEST Pension.
- Employee Assistance Programme and Wellbeing Strategy.
- Remote working.
- 28 days holiday plus additional time off for birthdays / Christmas and New Year.
A couple of other important points:
- This role is home / remote based and is likely to stay that way for the foreseeable future. Our team get together in Bristol for some collaborative working a few times a month, but this is purely optional.
- we are open to meeting candidates from anywhere in UK.
A job description is available for this role.
Please no agencies, thank you.