Job Description
Join us…
Do you want to be part of a vibrant and flourishing digital agency that’s experienced in delivering all kinds of successful digital projects for fantastic high-end clients?
How about enjoying a hybrid working environment, and collaborating with an enthusiastic and driven team, who love what they do and have fun while they do it?
Or maybe joining a company that offers the relaxed environment and big opportunities of a small team, as well as the high-profile projects and long-term progression opportunities of an experienced agency?
Yes? Then we might be just what you’re looking for!
What we’re looking for…
We’re on the lookout for a proactive, experienced and organised team player, with outstanding client service skills, a flair for sales, and a passion for digital technology, to join our team of digital account managers in Bristol.
What you’ll be doing…
As a member of our Client Services team, you’ll be working with your client services team mates, and directly with sales, development and design colleagues, to support and build relationships with, and to help deliver a variety of digital projects for, a wide range of clients: from web applications, ecommerce and CMS-driven sites, to system integrations.
Interested?
Get in touch with us by Sunday 14th May at https://www.element78.co.uk/join-us/digital-account-manager/
No agencies please
Required skills
We’re looking for someone who’ll fit right in with what we do and how we do it here at Element78.
As a Digital Account Manager, that means you’ll need to be:
- An outstanding communicator: using the right medium, in the right way, every time, and listening carefully and thoughtfully to others, to communicate clearly and professionally in ways that will really engage your clients and your colleagues
- Organised: expertly managing your time and balancing a varied and ever-changing workload to ensure that deadlines and expectations are consistently met or exceeded
- Great to work with: a team player who communicates with honesty and respect, stays calm under pressure, takes responsibility for their work and knows how to have fun!
- A problem-solver: proactively using your logical and lateral thinking to understand your clients’ needs, identify their problems and come up with dazzling digital solutions
- Flexible: embracing change by proactively adapting what you do, how you do it and how you work with others
- A little bit obsessive: honing in on, and caring about, every little detail, to ensure the work you present to clients is consistently brilliant
- A bright spark: bringing enthusiasm, drive and positivity to everything you do, actively seeking opportunities to push yourself, learn along the way, and share your learning with others.
As far as your current skills and experience go, this is what we’re looking for.
Must-haves:
- Demonstrable experience of engaging with clients to support their business needs with a focus on excellent support, continuous improvement and client growth
- The commercial aptitude to identify and push opportunities ahead with clients
- Experience of working in the digital industry and of managing and delivering digital projects
- Experience of using technical terminology and digital trends in conversations with clients
- Experience of working with Content Management Systems
- An understanding of web measurement and analytics tools and best practices
- Familiar with SEO tools and best practises
- Considerable organisation and delegation skills
- Outstanding communication and collaboration skills
- Excellent IT literacy skills
- A history of working to and meeting targets
- Willingness to periodically travel to client sites across the UK
Nice-to-haves:
- Technical acumen in current web technologies and technical solutions
- Knowledge of fundamental marketing concepts
- Experience of managing digital marketing campaigns
- Experience of using project management methodologies and approaches
- Experience of using workload management
Benefits
At Element78, we believe in putting people first and in building long term relationships. As employers, that means we support, encourage and reward every member of the Element78 team as they develop their skills and practice their craft. We pride ourselves on making sure that every team member knows how what they do contributes to Element78’s success. This means you can look forward to the kind of rewards, benefits and opportunities that will really make you feel valued. All that, plus a great place to work and a great bunch of people to work with!
Great rewards and benefits:
As well as paying you a competitive salary, we’ll make sure you’re well rewarded in all other kinds of ways, including:
- 25 days holiday plus bank holidays (which goes up once you’ve been with us for 5 years).
- Flexible working.
- Fair recompense for overtime: we don’t want it to happen very often, but if you do work overtime, we’ll never expect you to do it for nothing!
- Pension scheme.
- Cash plan healthcare scheme.
- Employee assistance programme.
- A range of other benefits, from childcare vouchers and cycle to work scheme, to discounts on lifestyle products and services.
- Annual paid leave for volunteering activities of your choice.
Great opportunities:
We like to have fun, but we take the development of every Element78 team member very seriously: without you, we’re nothing! This means that you’ll have:
- Full induction training when you join us.
- Regular catch ups and reviews to ensure we’re supporting your development and progression.
- Ongoing opportunities for in-house and external mentoring, training and development.
- The chance to get really involved with, and learn from, the kind of meaty projects that, as an experienced agency with an impressive client list, we spend our time doing.
Diversity and inclusion
At Element78 we’re committed to diversity and inclusivity. We welcome and value different approaches and perspectives to ensure everyone feels empowered to bring their whole, authentic selves to work and feel at home with us.