User Experience Consultant (Junior)

cxpartners

Job Description

 

About us

This position is within our Home and Work (H&W) ‘pod’, one of our client-focused, mini business units. In H&W, our mission is to support good lives through excellence in digital experience, whether this is in developing services for the home, or improving employee experience and capability within the organisations who develop these services. The team operates as a design innovation partner for clients across the retail, hospitality, travel, energy and charity sectors.

We involve users to uncover breakthrough insights and respond through a service design process. We are pragmatic, not dogmatic in our approach and are outcome-driven.

Often our work breaks new ground, and we innovate to achieve those outcomes. From our partnership with Google that has supported over 200 brands to measurably improve their UX maturity – to Samaritans where we designed their online chat service, which has helped those in crisis express suicidal feelings at twice the rate as other channels. We’d like you to be the kind of person who can help us do that.

We’re currently working with SSE, ASOS, WaterAid and many others with a commitment to improving lives – at home and work – through digital experience. In the past four years, the success of our process has seen us grow by 200%.

cxpartners’ mission is to have a positive impact on people’s lives by helping organisations become more customer centric and thrive.

We’re a great place to work – you’ll love the environment, the people and the way the company looks after its staff.

cxpartners is made up of an incredible, diverse range of people. We’re an equal opportunity employer and prize diversity as a strength. We’re keen to ensure we’re designing products and services that work for everyone, so our team needs to reflect that too.

We particularly encourage applications from different underrepresented demographics. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability or any other legally protected status.

Please don’t be put off applying because you aren’t a perfect match for our job description. If you are excited about the opportunity and think you can achieve the outcomes we are looking for, but aren’t sure if you tick every box, we’d still love to hear from you.

 

Main duties and responsibilities

Our aim is to get you working on billable client projects within your first few weeks at cxpartners. Your objectives will be to:

  1. Plan and run some user research, to help gather insights about the users of the products we’re designing. This might include writing a recruitment brief and test plan, running a pilot test, moderating user research, taking notes during testing, analysing results and contributing to research reports. It might also include carrying out stakeholder interviews.
  2. Apply UX methods and produce UX documentation. This might include carrying out expert reviews. It will probably involve creating personas, customer experience maps, sitemaps, information architectures, task models and user journey diagrams. We’ll want you to understand UX methods and when to apply them; to be clear, simple and concise in your written communication.
  3. Take part in UX design activities, to help our team design innovative digital products for our clients. We’ll want you to wireframe, sketch and prototype interfaces. We’ll want you to base your designs on a clear rationale covering client and user needs and an appreciation of HCI methods.
  4. Take part in workshops, and present work. This is likely to include attending kick-off meetings, requirements workshops and ideation workshops.

We’ll be looking to see that you develop a good manner with clients; that you are thoughtful, measured, persuasive, good at listening, and able to shape ideas. Ultimately, we’ll want our clients to feel you’ve helped facilitate the right choice. Where appropriate, we’ll ask for formal feedback from our clients.

Required skills

You’ll need:

  • Some knowledge and practical experience of user experience and/or service design methodology and practices, including research and design
  • Emotional intelligence and an understanding of how to build strong, collaborative relationships
  • A passion for good design (in its widest sense)
  • Strong attention to detail
  • Great written and spoken communication skills
  • The right to live and work in the UK

Benefits

If you’d like to apply, please email tamlyn.driver@cxpartners.co.ukwith a brief CV, covering letter and a link to your portfolio.