Account Director


Job Description

At Armadillo, we work with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.

We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.

We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.

We are now on the lookout for an Account Director to join our Client Services team here at Armadillo. So, think you can help us?

Account Director Role

The Account Director is responsible for leading the day-to-day relationship with client stakeholders up to senior level, taking responsibility for all projects managed by your team and directly managing larger projects as required. As Account Director, you will direct the delivery of work from the Armadillo team profitably, efficiently and on-budget.

Account Director Responsibilities

Required skills

  • Experience in an Account Director role is desirable, or minimum 2 years’ experience at SAM level
  • Understanding of agency Client Services techniques
  • Excellent understanding of CRM principles and data-driven marketing best practices
  • Great communicator and great at building relationships with clients as well as colleagues at Armadillo
  • Leadership qualities, from supporting a CS team, guiding projects, mentoring and recruitment support
  • Well organised and demonstrate thorough attention to detail
  • Demonstrate highly proficient use of MS Office Suite (including Google Equivalents), Harvest and Forecast
  • Highly motivated to meet deadlines and the highest standards
  • Dedication to producing work to be proud of both individually and as a team
  • Continuously seek to improve the quality of your work by applying critical thought and digging deeper into briefs and requirements


Equal opportunities

Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.